Job Title: Business Development Head/Manager 3PL & Micro-Fulfillment (Dark Stores) Job Overview: We are looking for a dynamic and results-driven Business Development Head/Manager to lead sales and client acquisition for a 3PL warehousing and micro-fulfillment (dark stores) business . The role involves identifying potential clients, selling warehousing and fulfillment services , driving RFQs/proposals, and ensuring seamless client onboarding. The ideal candidate must have a strong background in 3PL, warehousing, or e-commerce fulfillment , with a proven track record of revenue generation. Key Responsibilities: 1. Business Growth & Client Acquisition Identify, engage, and acquire new clients in e-commerce, retail, FMCG, pharma, and quick commerce sectors for 3PL warehousing and micro-fulfillment solutions . Develop and execute a sales strategy to maximize warehouse occupancy and drive revenue growth. Maintain a strong sales pipeline and achieve monthly, quarterly, and annual revenue targets . Conduct market research to identify new business opportunities and industry trends. Build relationships with key decision-makers ( CXOs, Supply Chain Heads, Operations Heads ). 2. Client Onboarding & Retention Drive end-to-end client onboarding , from contract signing to operational handover. Ensure smooth client integration into the warehousing and fulfillment ecosystem. Maintain long-term client relationships and identify upsell/cross-sell opportunities . Act as the primary point of contact for key accounts and address client concerns. 3. RFQs, Proposals & Pricing Strategy Work closely with the Solutions & Operations team to develop RFQs/RFPs . Prepare and present customized proposals, pricing models, and value propositions before deadlines. Ensure all RFQs are aligned with cost structure and profitability goals . Drive negotiations and contract finalization with potential clients. 4. Cross-Functional Collaboration Work with Operations, Finance, and IT teams to develop tailored warehousing and fulfillment solutions . Ensure all new clients are successfully onboarded operationally, with clear SLAs in place. Collaborate with marketing teams for B2B lead generation and brand positioning . 5. Performance Monitoring & Reporting Track KPIs for revenue, client acquisition, warehouse occupancy, and proposal conversion rate . Provide weekly/monthly sales reports on performance and pipeline. Use CRM tools to maintain client data, track engagement, and optimize sales efforts. Key Performance Indicators (KPIs): Revenue Growth – Achieve and exceed quarterly & annual revenue targets. Client Acquisition – Number of new clients onboarded per quarter. Warehouse Occupancy Rate – Ensure high utilization of fulfillment centers. Proposal Conversion Rate – Success rate of RFQs and RFPs submitted. Client Retention & Expansion – Increase contract renewals and upsells. Response Time to RFQs – Ensure all proposals are submitted before deadlines. Ideal Candidate Profile: 8+ years of proven sales & business development experience in logistics, warehousing, 3PL, or Q-Commerce fulfillment . Strong network in e-commerce, retail, FMCG, pharma, and quick commerce sectors. Expertise in RFQs, RFPs, pricing strategies, and contract negotiations . Ability to work in a high-pressure, target-driven environment . Strong analytical skills to assess pricing and profitability models. Excellent communication, presentation, and negotiation skills .
