128 Mgcp Jobs - Page 2

About The Role - Grade Specific VOIP/CUCM/COLLAB Cisco Call Manager Cisco Unified Unity Connection Cisco Call Manager Express Cisco Unified Contact Centre Express Cisco IP Phones and Unified Clients Cisco Voice Gateways, Gatekeepers, Cisco IM and Presence, Jabber, CUPS, XMPP , Federation. Signaling Protocols MGCP, H323, Skinny, SIP Cisco Video Conferencing Technology (TMS, VCS Control/ Expressway servers, SX, MX, Room Kit, Cisco WebEx Room series etc.) Cisco Attendant console applications (CUEAC, CUBAC, CUDAC

About The Role CUCM, IMP, CUC,CER, Analog/Digital Gateways, Hardware and Software media Resources. Protocols H.323, MGCP, SIP, SCCP, Q.SIG, CAS, ISDN PRI, FXO, FXS, and POTS

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your exceptional communication skills to ensure our world-class systems operate seamlessly. You will be dedicated to maintaining quality and will leverage your deep product knowledge to accurately define client issues and design effective resolutions, ensuring a smooth user experience and fostering strong client relationships. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions for team members to enhance their skills and knowledge.- Monitor and evaluate team performance to ensure alignment with project goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Unified Communication and Collaboration Operations.- Strong understanding of system interfaces and application support.- Experience in troubleshooting and resolving technical issues efficiently.- Ability to communicate complex technical concepts to non-technical stakeholders.- Familiarity with client relationship management and support processes. Additional Information:- The candidate should have minimum 5 years of experience in Unified Communication and Collaboration Operations.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Responsibilities: Expert level hands-on experience with enterprise voice network infrastructure, including Cisco Unified Communication platforms, Call Manager, Unity, and Contact Center solutions. Expert knowledge in voice protocols such as SIP, H.323, SCCP, MGCP, and troubleshooting related issues. Hands-on experience with voice gateways, session border controllers, and integration with PSTN and SIP trunk providers. Proficient in configuring and managing VoIP solutions and troubleshooting call quality issues, including jitter, latency, and packet loss. Expert knowledge in voice network routing, dial plans, and number translations. Experience with collaboration tools such as Cisco Webex, Microsoft Teams, and Zoom, including integration with voice systems. Hands-on troubleshooting experience with voice hardware platforms and architectures, including Cisco Voice Gateways, IP Phones, and conferencing systems. Proficient in managing voicemail systems and integration with email platforms (e.g., Unified Messaging). Experience in monitoring and managing voice network performance using tools such as SolarWinds, Wireshark, or similar platforms. Expert knowledge in QoS implementation and troubleshooting for voice traffic. Experience working with Service Provider Teams for faults with SIP trunks, PRI circuits, and voice carrier issues. Experience working with partner support teams, including the TAC support teams of principal vendors like Cisco, Avaya, etc. Serve as a technical escalation point for L2 and L1-level NOC, such as Tier I and Tier II. Handle high to critical incidents or customer requests and tasks related to voice network issues. Execute medium to high complexity projects and changes in the voice network. Act as technical reviewer and approver of NOC Tier IIs voice-related projects and changes. Develop Method of Procedure (MoP) for the NOC in executing changes or troubleshooting voice network issues. Provide secondary on-call support for voice network incidents. Good oral and written communication skills , ability to articulate voice network issues effectively. Strong knowledge of voice network troubleshooting tools and monitoring platforms. Maintain a high sense of urgency while staying calm under pressure. Team-oriented , quick learner, and adaptable to changes. Credentials and Experience: Industry-standard certifications preferred (e.g., CCNP Collaboration, CCVP). 8-10 years' experience in Network Voice Operations teams. Experience in leading a team of 8 to 10 members focused on voice network support.

You will be responsible for a designing and implementation role in the field of IT and Telecommunications. Your primary focus will be on working with technologies such as CUCM, IMP, CUC, CER, Analog/Digital Gateways, Hardware and Software media Resources. You should have a strong understanding of various protocols including H.323, MGCP, SIP, SCCP, Q.SIG, CAS, ISDN PRI, FXO, FXS, and POTS. Additionally, a basic knowledge of UCS Servers, VMware Virtualisation, and troubleshooting skills will be required. You should also be familiar with DNS, DHCP, TFTP, NTP, and LDAP. Desired skills for this role include programming proficiency in Java or Python, knowledge of Cisco Video Solution, familiarity with WebEx, and switching skills. This job is based in Bangalore and follows a hybrid work model. The ideal candidate should have an immediate to 30 days notice period. TEKsystems is a global leader in providing services to over 6000 customers worldwide, with operations in North America, Europe, and Asia. As part of Allegis Group, a $10.5 billion US-based firm, TEKsystems has a strong presence in India with over 1000 technical consultants employed at various Fortune 500 companies in the country. With a track record of deploying over 80,000 employees annually, TEKsystems continues to be recognized as one of the best companies to work for, as evidenced by its inclusion in Fortune magazine's 100 Best Companies to Work For.,

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP UI5 Development Good to have skills : SAP FIORI/Gateway architectureMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, overseeing project timelines, and facilitating communication among stakeholders to drive project success. You will also engage in problem-solving activities, providing guidance and support to your team while ensuring that best practices are followed throughout the development process. Your role will be pivotal in shaping the direction of application projects and ensuring that they meet the needs of the organization and its users. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior professionals to enhance their skills and knowledge.- Facilitate workshops and meetings to gather requirements and feedback from stakeholders. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP UI5 Development.- Good To Have Skills: Experience with SAP FIORI/Gateway architecture.- Strong understanding of web technologies such as HTML5, CSS3, and JavaScript.- Experience with SAP development tools and methodologies.- Familiarity with agile development practices and project management tools. Additional Information:- The candidate should have minimum 5 years of experience in SAP UI5 Development.- This position is based in Mumbai.- A 15 years full time education is required. Qualification 15 years full time education

About The Role In depth understanding of local voice telecommunications, including POTS, Trunks, PRI, T1s, DIDs, Toll Free, Integrated Voice/Data and VOIP Must understand and work with various network inventory elements; i. e. DS0, DS1 circuits, DS3 circuits, Optical, DSX panels, DACS units, cross-connect scenarios, common inventory languages, relay racks, panels, jacks, multiplexed ports, and CFA (channel facility assignments). Problem solving skills, resourceful and effective decision making About The Role - Grade Specific Focus on Industrial Operations Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.

About The Role In this role you will play a key role in: CUCM, IMP, CUC,CER, Analog/Digital Gateways, Hardware and Software media Resources Protocols H.323, MGCP, SIP, SCCP, Q.SIG, CAS, ISDN PRI, FXO, FXS, and POTS. Basic Understanding for UCS Servers and VMware Virtualisation Consulting and Troubleshooting Skills Understating of DNS,DHCP,TFTP,NTP and LDAP Unified Collaboration-CUCM, IMP, CER, Analog/Digital Gateways. Voice gateways-H.323, MGCP, SIP Implementation & Migration

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP UI5 Development Good to have skills : SAP FIORI/Gateway architectureMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring that all applications run smoothly to support business operations effectively. You will engage with different teams to gather insights and feedback, which will help in enhancing the overall system functionality and user experience. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor system performance and proactively address potential issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP UI5 Development.- Good To Have Skills: Experience with SAP FIORI/Gateway architecture.- Strong understanding of web technologies such as HTML, CSS, and JavaScript.- Experience in developing and deploying applications using SAP UI5.- Familiarity with RESTful services and OData protocols. Additional Information:- The candidate should have minimum 5 years of experience in SAP UI5 Development.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role - VOIP/CUCM/COLLAB:- Cisco Call Manager Cisco Unified Unity Connection Cisco Call Manager Express Cisco Unified Contact Centre Express Cisco IP Phones and Unified Clients Cisco Voice Gateways, Gatekeepers, Cisco IM and Presence, Jabber, CUPS, XMPP , Federation. Signaling Protocols MGCP, H323, Skinny, SIP Cisco Video Conferencing Technology (TMS, VCS Control/ Expressway servers, SX, MX, Room Kit, Cisco WebEx Room series etc.) Cisco Attendant console applications (CUEAC, CUBAC, CUDAC)

About The Role Project Role : Commercial Operator Project Role Description : Plan and manage commercial deliverables for client accounts and help reduce overall project costs by improving efficiency and standardizing the processes throughout the contracts life. Assist commercial and/or account leadership in executing the commercial vision for the account. Must have skills : SAP FIORI/Gateway architecture Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Commercial Operator, you will plan and manage commercial deliverables for client accounts, focusing on enhancing efficiency and standardizing processes throughout the contract's lifecycle. Your typical day will involve collaborating with various teams to ensure that project costs are minimized while maintaining high-quality service delivery. You will assist in executing the commercial vision for the account, ensuring that all stakeholders are aligned and informed about project progress and objectives. Your role will require you to engage in strategic discussions and provide insights that drive the success of client accounts, ultimately contributing to the overall growth and sustainability of the organization. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and development opportunities for team members to enhance their skills and performance.- Monitor project progress and implement corrective actions as necessary to ensure timely delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP FIORI/Gateway architecture.- Strong understanding of commercial management principles and practices.- Experience with process improvement methodologies such as Lean or Six Sigma.- Ability to analyze data and generate reports to support decision-making.- Familiarity with project management tools and software. Additional Information:- The candidate should have minimum 5 years of experience in SAP FIORI/Gateway architecture.- This position is based at our Ahmedabad office.- A 15 years full time education is required. Qualification 15 years full time education

You will be joining a dynamic and rapidly growing team at VIS, which has expanded from 25 employees in 2011 to 600+ in just 10 years. Our commitment to our employees is unparalleled, as we believe that they are our most valuable assets. We go above and beyond to ensure a nurturing, progressive, and fulfilling environment for all our team members. If you possess the right blend of skills, creativity, and dedication, we invite you to become a part of the VIS family. Your passion for what you do will be highly valued and appreciated here. To apply for this opportunity, kindly share your updated resume with us at careers@visnet.in. **LOCATION:** Mumbai **Skills Required:** - Proficiency in UCCE/PCCE, T1/E1, SIP, H.323 and MGCP - Knowledge of recording solutions - Cisco Voice domain experience **Job Code:** Cisco Support Engineer @ Mumbai(IDFC Bank) & Noida or Anylocation(Tech M)-GP0609|2021 **Experience:** 1-3 Years **Qualification:** Bachelors degree or equivalent experience Join us at VIS and be a part of a team where your contributions truly make a difference.,

As a Senior Associate Collaboration Technical Services Systems Integration Specialist at NTT DATA, you will play a crucial role in ensuring that client solution requirements are met in accordance with Service Level Agreements. Your responsibilities will include performing configurations, installations, and addressing break/fix events of low to medium complexity. You will work towards achieving professional level certification while gaining valuable business knowledge. Key Responsibilities: - Taking ownership of larger portions of installations and break/fix incidents during project lifecycles. - Resolving problems and troubleshooting issues that arise, escalating complex problems as needed. - Assisting in documenting standard operating procedures related to installations and fixes during operational handovers. - Compiling and maintaining project administration, including time capture and feedback to stakeholders. - Conducting presentations within the customer's organization. - Collaborating with L3 and L4 engineers on deployments and support. - Providing technical support for Cisco Unified Collaboration technologies and activation of security certificates as per vendor best practices. - Engaging in any other related tasks as required. To excel in this role, you should possess: - Developing knowledge sharing and mentoring skills for junior engineers. - Strong verbal and written communication abilities. - Willingness to work overtime when necessary. - Understanding of dial plan designs and implementation, Cisco TelePresence, audio and video conferencing solutions. - Effective problem-solving and analytical skills to troubleshoot and isolate issues. Academic Qualifications and Certifications: - Bachelor's degree in Information Technology or a related field. - Valid CCNP Collaboration certification required, with Voice certification preferred. Required Experience: - Moderate experience in technical implementation engineering for Collaboration technologies. - Engaging with clients, conducting presentations, and managing enterprise deployments of Cisco Unified Communications Manager and related technologies. - Hands-on experience with voice gateways, media resources, and Cisco Unified Contact Centre Express. - Familiarity with virtualization, Webex Calling solutions, and voice carrier systems. - Exposure to multi-cluster call manager environments and relevant tools like wireshark. Workplace Type: On-site Working NTT DATA is an Equal Opportunity Employer, providing a diverse and inclusive workplace where you can continue to grow, belong, and thrive in your career.,

Key Responsibilities: Design, implement, and maintain VoIP and telephony solutions across enterprise environments. Manage and troubleshoot unified communication platforms including Cisco, Avaya, or Microsoft Teams. Configure and support SIP, H.323, and MGCP protocols. Collaborate with IT teams to integrate telephony with office automation and business applications. Monitor system performance and ensure high availability and quality of service. Provide technical support and training to end-users and internal teams. Required Skills: Strong knowledge of VoIP protocols (SIP, H.323, RTP) Experience with Cisco Unified Communications , Avaya , or Microsoft Teams Familiarity with PBX systems , call routing , and dial plan configuration Understanding of networking fundamentals (TCP/IP, DNS, DHCP) Experience with office automation tools and IT service management Preferred Skills: Certifications like CCNA Voice , CCNP Collaboration , or Avaya Certified Specialist Experience with cloud-based telephony solutions (e.g., Zoom Phone, RingCentral) Knowledge of ITIL processes and ticketing systems (e.g., ServiceNow)

Qualification Requirement Bachelors or Masters degree in Environmental Science, Engineering, Sustainability, or a related field. Proven experience in GHG emissions reporting and MRV processes. Strong understanding of IPCC guidelines and sectors. Excellent analytical and communication skills. Ability to work independently and collaboratively in a team environment. Proficiency in data analysis and report preparation. Job Responsibility We are seeking a highly motivated GHG MRV Consultant to help in different MRV projects and support implementation of National GHG MRV system development. The consultant will be responsible for stakeholder assessments, data standardization, and emission calculations. Key Responsibilities: Conduct business analysis for GHG monitoring, reporting, and verification systems, using information from NDC preparation, GHG inventory/BUR, national communication, and relevant policies. Analyze the latest international agreements on MVR mechanisms and ETF requirements, providing an overview for targeted countries. Review international best practices in MRV arrangements and processes, including legislations. Identify requirements for MRV system design and development, based on bottleneck analysis and recent global climate negotiation decisions. Conduct capacity-building workshops with relevant stakeholders. Develop draft roadmaps with key actions for creating a sustainable MRV system. Support the creation of an online MRV data management and reporting platform, and prepare MRV guidelines and templates based on best practices. Recommend ways to strengthen national institutional arrangements and develop an MRV framework, considering UNFCCC and IPCC guidelines. Benefits Competitive compensation based on market standards We are working on a flexible working model that caters to the diverse needs of our teams. (Our offices are open for those who prefer to work in-person, and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements). Full time employees receive a competitive total compensation package along with the below additional benefits. Standard Leave Policy. Office is located in the heart of the city in case you need to step in for any purpose. Medical Insurance (Self+Spouse+4 Dependent Children) Quarterly team engagement activities and rewards & recognitions such as Yearly Performance Bonus and Yearly Appraisals. Learning & Development programs to foster professional growth

- VOIP/CUCM/COLLAB Cisco Call Manager Cisco Unified Unity Connection Cisco Call Manager Express Cisco Unified Contact Centre Express Cisco IP Phones and Unified Clients Cisco Voice Gateways, Gatekeepers, Cisco IM and Presence, Jabber, CUPS, XMPP , Federation. Signaling Protocols MGCP, H323, Skinny, SIP Cisco Video Conferencing Technology (TMS, VCS Control/ Expressway servers, SX, MX, Room Kit, Cisco WebEx Room series etc.) Cisco Attendant console applications (CUEAC, CUBAC, CUDAC)

Project Role : Technology OpS Support Practitioner Project Role Description : Own the integrity and governance of systems, including best practices for delivering services. Develop, deploy and support infrastructures, applications and technology initiatives from an architectural and operational perspective in conjunction with existing standards and methods of delivery. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology OpS Support Practitioner, you will be responsible for ensuring the integrity and governance of systems while adhering to best practices for service delivery. Your typical day will involve developing, deploying, and supporting infrastructures, applications, and technology initiatives, all while aligning with existing standards and methods of delivery. You will engage with various teams to ensure operational excellence and contribute to the overall success of technology initiatives within the organization. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and knowledge sharing sessions to enhance team capabilities.- Monitor and evaluate the performance of systems and processes to identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Unified Communication and Collaboration Operations.- Strong understanding of system governance and integrity management.- Experience with infrastructure deployment and support.- Familiarity with best practices in service delivery and operational excellence.- Ability to collaborate effectively with cross-functional teams. Additional Information:- The candidate should have minimum 5 years of experience in Unified Communication and Collaboration Operations.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Technology OpS Support Practitioner Project Role Description : Own the integrity and governance of systems, including best practices for delivering services. Develop, deploy and support infrastructures, applications and technology initiatives from an architectural and operational perspective in conjunction with existing standards and methods of delivery. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology OpS Support Practitioner, you will be responsible for ensuring the integrity and governance of systems while adhering to best practices for service delivery. Your typical day will involve developing, deploying, and supporting infrastructures, applications, and technology initiatives, all while aligning with existing standards and operational methods to enhance service efficiency and effectiveness. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and knowledge sharing sessions to enhance team capabilities.- Monitor and evaluate team performance to ensure alignment with organizational goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Unified Communication and Collaboration Operations.- Strong understanding of system governance and integrity management.- Experience in developing and deploying technology infrastructures.- Ability to support applications and technology initiatives effectively.- Familiarity with best practices in service delivery and operational standards. Additional Information:- The candidate should have minimum 5 years of experience in Unified Communication and Collaboration Operations.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP UI5 Development Good to have skills : SAP Basis Administration, SAP FIORI/Gateway architectureMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, overseeing project timelines, and facilitating communication among stakeholders to drive project success. You will also engage in problem-solving activities, providing guidance and support to your team while ensuring that best practices are followed throughout the development process. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior team members to enhance their skills and knowledge.- Continuously assess and improve team processes to increase efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP UI5 Development.- Good To Have Skills: Experience with SAP FIORI/Gateway architecture, SAP Basis Administration.- Strong understanding of web technologies such as HTML, CSS, and JavaScript.- Experience with SAP development tools and methodologies.- Ability to troubleshoot and resolve technical issues effectively. Additional Information:- The candidate should have minimum 5 years of experience in SAP UI5 Development.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

We are looking to onboard a skilled Presales Specialist who brings deep expertise in solution design and customer engagement across modern CCaaS & UCaaS platforms. The ideal candidate should have experience with Genesys Cloud CX, Amazon Connect, NICE, Webex Contact Center (UCCE/PCCE/UCCX/Webex CC), MS Teams DR, OC, BYOC and a solid understanding of UCC & CC technologies. The role demands strong presales acumen, including RFP/RFI response writing, proposal creation, solution presentations, and customer workshops. As an SME, the candidate will collaborate with sales, engineering, and delivery teams to design compliant, scalable, and competitive solutions.

The role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.Purpose of your Role To support Microsoft Teams Direct Routing and Meeting rooms for customers. You will be accountable for (Key Responsibilities) Use proactively. Reporting and handling customer call for review of serManaging Teams Direct Routing infrastructure of the customer. Manage Endpoints like SBC, gateway, and Meeting room endpoints. Working on reported tickets and maintaining SLA. Working on any issues reported by customer and responding to emails. Monitoring the service, identifying, and fixing the issvice. Desired Skill setsDemonstration of problem-solving skillsPrior experience in providing technical support in fast paced, high availability, 24X7 environments.Knowledge of network, operation systemsGood communication skills Team player Quick Learner. You have (Qualification and exp) Knowledge and experience on SIP and telephony devices. Good understanding of Microsoft Teams Good understanding of VOIP devices. Knowledge and experience in managing SBC\Gateways. Managing Teams Direct Routing. Managing Microsoft Teams Room Systems.

Troubleshooting VOIP Network issues. in-Depth Knowledge of IP Protocols.SIP,MGCP,H.323 etc. Troubleshooting skills in UC devices like CUCM, UCCX,CUC. Should be having knowledge of Third-party recording application and servers. Excellent troubleshooting skills on Cisco Unified Call manager and IP Phones. Good Knowledge of PRIs, Cisco Voice Gateways, IP Telephony. Familiarity with WAN and LAN systems. Experience with E1, FXS SRST and SCCP. Hands on experience on Network and Cisco Voice devices. Work experience on IP Phone , Gateway and CUCM configuration.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Network Voice and Collabration Admin.: Experience: 3-5 Years.

- VOIP/CUCM/COLLAB:- Cisco Call Manager Cisco Unified Unity Connection Cisco Call Manager Express Cisco Unified Contact Centre Express Cisco IP Phones and Unified Clients Cisco Voice Gateways, Gatekeepers, Cisco IM and Presence, Jabber, CUPS, XMPP , Federation. Signaling Protocols MGCP, H323, Skinny, SIP Cisco Video Conferencing Technology (TMS, VCS Control/ Expressway servers, SX, MX, Room Kit, Cisco WebEx Room series etc.) Cisco Attendant console applications (CUEAC, CUBAC, CUDAC)

Overview This is a crucial role in driving the Marketing Transformation Agenda across both food and beverages for PepsiCo globally. At its core, this role is critical in supporting and equipping PEP to achieve accretive growth in the future. Accretive growth requires a strong and intentional focus on the science of growth, with best practices applied consistently and at scale. Responsibilities This role is responsible for delivery of analytics in the development of the Enterprise Growth Model, which deliver proven drivers of growth across the organisation. This role will support establishment on the case for change through delivering analytics around existing growth drivers, scaling and improving existing best in class models, test and learn on predictive indicator metrics, and deliver analytics to prove or refine ongoing hypotheses across the PEP Enterprise Growth Philosolphy. This requires leveraging a wide expanse of data sets to support the change management and deliver a developing performance ecosystem which can be embedded across sectors. This role will need to influence across the GBS CME teams to establish partnership and key knowledge for the delivery of the framework, and integrate results to be delivered senior, non technical, audiences in a compelling way. Qualifications This role requires a strong insights and analytics foundation, a deep understanding of core syndicated data sets and complex analytical methodologies and the ability to deliver holistic insights with a bias for strong business relevant implications which drive action Graduate from reputed institutes 5+ years of experience with Data and Analytics NIQ, Kantar, Europanel etc Expert on \"Point of Sale\" and \"HHP\" (Nielsen, IRI, SPINs, One Click Retail etc.) databases/metrics a must Structured thinker / problem solver who works independently with attention to detail Excellent communication & presentation skills (verbal & written) is mandatory. Confident communicator, able to express ideas and convey complicated concepts simply Experience working in an Agile team Must be detail oriented with excellent organizational/time management skills