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Senior Quality Assurance & Optimization Lead (Duty Manager) Autodesk

2.0 - 7.0 years

0 Lacs

karnataka

On-site

As a Senior Quality Assurance and Optimization Lead at Autodesk, you will be responsible for managing technical support cases for key enterprise and business customers, ensuring high service standards, and maximizing the value of premium support offerings. Your role will involve proactive case monitoring, pipeline management, and serving as the central escalation contact for Customer Success Advisors and Customer Success Managers. Key Responsibilities: - Proactive Case Monitoring & Pipeline Management - Continuously track case pipelines to identify aging cases, idle cases, and cases requiring escalation. - Ensure efficient progression of cases to prevent delays. - Collaborate with Geo Escala...

Posted 2 months ago

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