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Team Lead TP

0.0 years

0 Lacs

hyderabad, telangana, india

On-site

He/She will be responsible for a team of associates. Resolve agent and customer issues. Be directly responsible for the overall performance of team members Conduct performance reviews and team meetings. Conduct monitoring and coaching sessions. Coordinate with training and quality assurance to identify systemic quality-improvement opportunities. Competent in all process and technical skills required at Agent level thorough understanding of Metrics requirements and targets. Achieve Call Quality requirements as outlined via Call Monitoring Guidelines Achieve Productivity requirements and performance delivery as outlined via Operation scorecard. Participate in performance improvement task force...

Posted 2 months ago

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