6 Metrics Design Jobs

As an Infrastructure Senior Technology Analyst at Citigroup, your role involves assisting with LAN/WAN and help desk administration activities, network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. Your responsibilities include creating complex project plans, performing impact analyses, driving Root Cause Analysis post-service restoration, designing testing approaches and automation of repetitive tasks, providing technical/strategic direction, and developing projects for the design of metrics and analytical tools. You will also be responsible for overall operating system applications, contributing to technical direction and strategic d...

**Role Overview:** You will be joining FC Global Services India LLP (First Citizens India) as a Senior Manager- Banking Operations, responsible for leading a specialized group of operations agents and technology liaisons. Your role will empower agility, foster accountability, and enable quick adaptation to regulatory changes and evolving client needs, establishing the team as a cornerstone of operational strength within the bank. **Key Responsibilities:** - **Regulatory and Risk Governance:** - Champion a culture of compliance by embedding stringent risk controls, audit readiness, and policy adherence into daily operations. - Fortify the organization against reputational, operational, and re...

As the USPB Data Lending Domain lead within Citis Analytics & Information Management (AIM) group, you will be responsible for overseeing team expansion within tight timelines, developing standardized and measurable delivery frameworks, and ensuring the achievement of business priorities for the year. Your leadership will play a crucial role in bringing agility, consistency, speed of deployment, innovation, and governance processes through a centralized and extensive analytics-driven framework. This highly visible and challenging role directly impacts the banks Consent Order milestones and commitments. In this role, you will have the opportunity to manage the implementation of best-in-class d...

The role you are applying for is a strategic hands-on position with a multi-dimensional focus on organizational design, process redesign, metrics design, benchmarking, program management, governance, and leading change management initiatives to drive business and/or process transformation by leveraging technology. Your responsibilities will include having a strong understanding of business operations transition metrics, baseline, and governance, along with proven expertise in leading process transitions and transformation programs across enterprise or multiple functions. You will be tasked with organizational process mapping, tracing dependencies, facilitating workshops, conducting root caus...

The role you are applying for is a strategic and hands-on position with a multi-dimensional nature. It involves elements of organizational design, process redesign, metrics design, benchmarking, program management, governance, and change management to drive business and/or process transformation through technology. Your responsibilities will include having a strong understanding of business operations, transition metrics, baseline, and governance. You should have proven expertise in leading process transitions and transformation programs across enterprises or multiple functions. Organizational process mapping, deep-dive tracing dependencies, facilitation of brainstorming workshops, value str...

Identify check points where the Financial Concierge Specialists (FC s) communicate with the clients Design a metrics to evaluate the above Financial Concierge Specialist (FC s) touch points using call quality parameters and standards Identify areas for improvement for FC s quality checks Design feedback mechanism to share constructive feedback with FC s and monitor improvements Deep dive into the problems and conduct root analysis cause to identify possible solutions Program, manage and drive continuous improvement and process adherence KRP for the quality check of the FC s dedicatedly Build and populate key management dashboards to monitor quality check results to enable data-driven decisio...