1 Metrics And Sla Management Jobs

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5.0 - 9.0 years

5 - 9 Lacs

Bengaluru, Karnataka, India

On-site

Key Responsibilities Delivery Governance and Process Improvement Establish and enforce delivery governance to ensure consistency, quality, and compliance across engagements Apply ITIL-based practices across the full service lifecycle from service design to transition and operations Identify process inefficiencies and implement corrective actions to improve delivery quality Influence delivery teams to adopt and adhere to the Delivery Excellence and quality frameworks Perform complex contract reviews and identify delivery or compliance gaps Risk Management and Compliance Facilitate adherence to enterprise Risk Management frameworks Identify and govern delivery, operational, and security risks ...

Posted 4 days ago

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