285 Metrics Analysis Jobs - Page 3

Role Overview: As a Customer Relationship Management (CRM) Specialist at Malabar Gold & Diamonds, you will be responsible for scanning and analyzing the current and past database of queries, requests, and complaints across platforms to synthesize insights and understand customer concerns. Key Responsibilities: - Utilizing CRM technology and relevant tools to gather, interpret, and manage data points effectively for executing CRM activities. - Overseeing the setup of CRM software in new stores to ensure seamless integration and functionality, while coordinating with the technical team. - Training store staff on CRM operations, highlighting the benefits, processes, and importance of generating...

Essential Requirements Undergraduate degree and 3 to 5 years work experience in Call center quality assurance activities they should be aware of six segma and call center matrics Has the ability to carry out root cause analysis and provide inputs for process improvement Knowledge of Quality Tools & Techniques Has Required knowledge of a domain to drive process improvement initiatives Good team player with ability to build rapport with the delivery stakeholders and work along with delivery team Good communication skills Desirable Requirements Experience in performing call center audits and detection of errors Knowledge of Lean Six Sigma methodology Good knowledge in preparing power point pres...

Role Overview: As the Data Quality and Control Product Manager, you will play a crucial role in driving the product vision, capability roadmap, and value for the ICRM Data Programme. Your main responsibilities will include collaborating with client stakeholders in ICRM to develop the rationale behind the surveillance product, advocating for delivering value to the ICRM Data Program, and making strategic decisions for the final product to empower Product Owners and Engineering Teams. Key Responsibilities: - Drive the product inception process for new products, services, and upgrades by preparing the business case feasibility study, collaborating with key stakeholders, developing the communica...

As a Knowledge Strategy Developer at our company, your role will involve the following responsibilities: - Develop and implement a knowledge management strategy aligned with SAE-CDZO goals. Identify knowledge gaps and opportunities for improvement. - Oversee the creation and maintenance of knowledge bases, repositories, and documentation systems. Ensure that knowledge is organized, easily accessible, and up-to-date. - Analyze existing knowledge processes and workflows to enhance efficiency. Implement best practices in knowledge sharing and collaboration. - Develop training programs for SAE employees on knowledge management tools and practices. Provide ongoing support to teams in using knowle...

Role Overview: As a Travel Manager at EY, you will be primarily responsible for stakeholder engagement and behavior management across India GDS, focusing on travel-related spend. You will serve as the key point of contact for India GDS stakeholders, ensuring operational and reporting requirements are met while collaborating with the Travel Management Company to monitor key performance indicators and implement operational efficiencies. Your role will involve driving the travel strategy by engaging and educating key stakeholders. Key Responsibilities: - Support key senior contacts/stakeholders within India GDS - Drive solutions for strategic gaps and inefficiencies through process improvements...

As a Social Media Manager at CirclePe Club located in Gurugram, you will be part of a dynamic team working towards modernising renting for 162 million urban tenants in India. The work environment is characterized by a flat hierarchy and a straightforward approach. - Manage social media accounts and create engaging content - Develop and implement social media strategies to increase brand awareness - Monitor social media metrics and track the success of campaigns - Collaborate with the marketing team to align social media strategies with overall marketing goals Qualifications Required: - Demonstrated common sense and a good sense of humor - Background or experience in marketing would be benefi...

As a member of the Human Resources team at TresVista, you will play a crucial role in enabling the firm's impact by supporting various departments and ensuring the well-being and productivity of employees. The HR Center of Excellence (CoE) is a specialized department within HR that focuses on core HR and talent practices, driving innovation and best practices to bring value through HR transformation and people strategies. Your responsibilities will include: - Designing and implementing HR policies that align with evolving business needs and regulatory standards - Monitoring, developing, and enhancing the performance appraisal process continuously - Developing incentive programs in alignment ...

In this role at YouTube's Trust & Safety team, you will lead the quality assurance program to ensure excellence in vendor operations. Your main responsibilities will include setting standards for operational quality and processes, collaborating with Operations experts to refine the operational framework, analyzing key metrics" impact on ongoing operations, and ensuring that all vendor sites meet and exceed quality goals. - Build or support a global quality program to drive consistency and continuous improvement across workflows or processes. - Evolve the quality assurance system to better identify, measure, and improve opportunities in processes, tools, and training to improve key performanc...

Job Description: As a Talent Acquisition Specialist at Practo, you will be responsible for all levels of talent acquisition hiring projects across Non-tech functions. You will serve as a consultant and partner, staying current on business and market trends to assist on both the strategic and tactical level. Your role will involve possessing a strong understanding of client needs and hiring conditions, providing advice, expertise, and assistance to all levels of personnel, both internal and external, on various recruiting/talent acquisition related issues. You will be a trusted member of the Practo HR team, driving great partnerships with internal & external customers. Key Responsibilities: -...

SUMMARY Team Lead - Insurance Operations ===================================== About the Role - - - - - - - - - - - - - - - - - We are seeking an experienced Team Lead to join our Insurance Operations team in Chennai. As a key member of our team, you will be responsible for leading a team of professionals in processing transactions, resolving customer queries, and contributing to process improvements. This is an excellent opportunity to leverage your leadership skills, analytical abilities, and customer service expertise to drive business growth and excellence. Responsibilities - - - - - - - - - - - - - - - - - - - Lead a team of professionals in processing transactions, resolving customer q...

About the Role The responsibilities of the Program Manager would be as follows: Plan and execute multiple projects, collaborating cross functionally/geographically Design and develop processes to simplify operations and improve customer experience Develop metrics and mechanisms to improve efficiencies and customer experience Own weekly, monthly and quarterly business review documentation including tracking, executing and communicating status of action items to senior stakeholders Lead annual planning exercise, conceptualizing new work streams and converting it to workable operational plans including staffing plans, tooling plans and process design Basic Qualifications - Bachelors Degree with...

As a Financial Planning and Analysis Manager, you will collaborate with the leadership team to develop the business's medium to long-term financial and strategic plans. Your main responsibilities will include: - Working closely with Business Unit heads to create annual budgets and forecasts - Building models to project long-term growth and identify key business factors - Analyzing financial and operational results to enhance company performance - Providing support to the CFO and business teams on productivity, demand planning, reporting, and metrics - Partnering with the finance team and central FP&A groups for business reviews - Reviewing processes to suggest improvement recommendations - E...

As a Manager Partner Management at AVASO Technology Solutions, you will play a crucial role in managing partnerships with national and international clients across various industries. You will be part of a global organization that offers IT services to enterprises of all sizes, leveraging our extensive coverage in more than 170 countries and global distribution capabilities. - Manage partnerships with national and international clients - Collaborate with clients from multiple industries - Leverage global distribution capabilities for effective partner management - Build and maintain strong relationships with partners - Develop strategies to enhance partnerships and drive growth - Collaborate...

As a member of the Delivery Assurance Team at GlobalLogic, your role involves driving process improvement initiatives and ensuring successful project delivery in various industries such as High-Tech, communication, media, healthcare, retail, and telecom. You will be responsible for implementing Agile methodologies, conducting process audits, and leading quality control processes to deliver high-quality solutions to global clients. - Drive change and process improvement initiatives within the organization - Implement Agile methodologies for project management - Manage project delivery and ensure successful implementation - Implement tools like JIRA and Azure DevOps for efficient project execu...

As a Social Media Manager, your role will involve managing social media accounts, creating engaging content, developing content strategies, optimizing social media presence, and effectively communicating with the target audience. Key Responsibilities: - Manage social media accounts - Create engaging content - Develop content strategies - Optimize social media presence - Communicate effectively with the target audience Qualifications: - Possess Social Media Marketing and Social Media Optimization (SMO) skills - Strong communication and writing skills - Experience in content strategy and development - Ability to analyze data and metrics to make informed decisions - Knowledge of SEO and SEM pra...

As a Finance Manager, you will be responsible for managing the overall finance functions of the company. This includes conducting annual audits and preparing various financial reports such as Revenue & Expense trends, Working Capital sheets, Cash flows, Balance sheets, and PnLs. You will also be in charge of managing Invoicing, GST, and GST returns, as well as preparing documentation and supporting the Co CA with tax returns on time. Your key responsibilities will include: - Developing and implementing efficient internal controls to ensure adherence to accounting and company policies - Conducting month-end financial statements review and reporting, including variance analysis and account-lev...

As a Recruiter - Associate at ZS, you will be a vital part of the India Campus Recruitment team with a focus on B-School and E-school related hiring and engagement initiatives. Your primary responsibilities will include: - Providing end-to-end recruiting support for college candidates across various business units. - Offering strategic guidance, thought leadership, and operational support to the recruitment and engagement team. - Collaborating with hiring managers to develop and enhance recruiting strategies to meet hiring needs efficiently. - Conducting sessions and events at college campuses in collaboration with business members. - Presenting metrics and data to key stakeholders as needed...

As an Execution Intermediate Analyst at our company, you will play a crucial role in performing risk and compliance reviews in coordination with the broader Anti-Money Laundering (AML) team. Your main responsibility will be to utilize your in-depth AML knowledge to review, analyze, and conduct effective due diligence and investigations on higher risk cases that may pose a potential risk to Citi. Responsibilities: - Create the KYC Records in the KYC system by gathering information from internal and external sources within the agreed deadline - Proactively engage with stakeholders to update the system with information until the final approval of the KYC Record - Review information from various...

As a Team Leader in this role, you will be responsible for managing a team of employees by assigning tasks, providing coaching and counseling, as well as administering scheduling systems. You will be expected to communicate job expectations clearly and effectively, while also planning, monitoring, and reviewing job contributions to ensure optimal performance. Your key responsibilities will include: - Providing information and analysis to support the organization's strategic plans and reviews. - Collecting, analyzing, and summarizing data and trends to prepare performance reports. - Planning and implementing strategies and operations to improve systems and processes, while effectively managin...

Role Overview: As the Manager, Technical Support at the company, your primary responsibility is to lead a team of technical support professionals to provide high-quality technical assistance to customers. You will oversee the daily operations of the technical support department, implement efficient support processes, and collaborate with cross-functional teams to enhance customer satisfaction. Reporting to the Director of Global Support, you will also play a crucial role in developing and implementing strategies to improve support services and enhance the overall customer experience. Key Responsibilities: - Oversee, mentor, hire, and provide guidance to a team of technical support profession...

As a Sales Group leader, you play a crucial role in managing daily sales operations and forecasting sales for services and products to help the company devise effective growth strategies in line with the long-term vision. **Key Responsibilities:** - Recruit, train, and lead the sales and inside sales teams to achieve performance objectives. - Foster enduring customer relationships by understanding their needs and delivering exceptional sales and support. - Drive the sales team to meet and exceed growth targets through effective leadership and performance analysis. - Cultivate and maintain strategic relationships with key customers, ensuring the successful delivery of solutions. - Proactively...

As Manager at Inspire Brands, you will be responsible for leading the design, development, and implementation of cloud architecture across various cloud, hybrid, and on-premise systems. Your role will involve collaborating with Information Technology and Business Units to ensure clear communication and understanding of project objectives for high availability of critical business systems. **Key Responsibilities:** - Oversee the development and monitoring of dashboards and alerts to detect problems related to applications, infrastructure, and potential security incidents on a daily basis. - Run the production environment by monitoring availability and ensuring system health. - Build software ...

Role Overview: In a fast-paced, dynamic, and proactive environment, you will be a part of YouTube's Trust Safety team, dedicated to ensuring a safe online experience for users, viewers, and content creators worldwide. Your role involves formulating strategies and implementing solutions for anti-spam analytics and detection at scale within YouTube. You will collaborate with cross-functional teams to address community abuse issues and enhance the overall YouTube platform experience. Key Responsibilities: - Guide the team in performing investigations and applying advanced statistical methods to analyze large data sets from diverse sources. - Lead the team in creating and deploying automated sol...

Essential Requirements Undergraduate degree and 3 to 5 years work experience in Call center quality assurance activities they should be aware of six segma and call center matrics Has the ability to carry out root cause analysis and provide inputs for process improvement Knowledge of Quality Tools & Techniques Has Required knowledge of a domain to drive process improvement initiatives Good team player with ability to build rapport with the delivery stakeholders and work along with delivery team Good communication skills Desirable Requirements Experience in performing call center audits and detection of errors Knowledge of Lean Six Sigma methodology Good knowledge in preparing power point pres...

About the Opportunity: Role : Program Analyst Level : Assistant Manager/ Deputy Manager Location : Gurugram Function : Customer Experience Team About the Role As a Program Analyst Customer Experience, the incumbent will play a critical role in leveraging data and structured problem-solving to elevate customer journeys. The role will be responsible for extracting actionable insights, building execution roadmaps, and partnering with cross-functional teams to deliver measurable improvements in processes, journeys, and overall customer satisfaction. What will you be doing Writing SQL and Python code to extract, cleanse, and present data from multiple databases to enable faster decision-making. A...