Client Experience Analyst LSEG (London Stock Exchange Group)

5.0 - 9.0 years

0 Lacs

karnataka

On-site

The Client Experience Team is an integral part of the Benchmark and Index Management division at FTSE Russell. Your role as a Client Experience Analyst Team Lead involves ensuring a positive relationship with clients by meeting their needs and exceeding their expectations. You will be responsible for handling client inquiries related to a wide range of data, including global benchmarks, domestic indicators, and thematic indices. Collaborating with the Client Experience Management team, you will provide top-notch service by directing queries to the appropriate team or responding directly. As the Client Experience Analyst Team Lead, you will lead a team of client experience analysts, providing...

Posted 3 weeks ago

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Client Experience Analyst LSEG

3.0 - 7.0 years

0 Lacs

karnataka

On-site

The Client Experience Team sits within the Benchmark and Index Management division of FTSE Russell and is responsible for enhancing and maintaining a positive relationship with clients by ensuring their needs are met and their expectations are exceeded. The team is critical to creating a seamless and personalised experience, contributing to client satisfaction, retention and loyalty. The Client Experience Analyst Team Lead is a critical role and the team is responsible for dealing with client enquiries across the range of data produced on a real-time and end of day basis. This encompasses the thousands of indices calculated daily, from global benchmarks to the primary domestic indicators, de...

Posted 3 weeks ago

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