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0.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
The Client Experience Team sits within the Benchmark and Index Management division of FTSE Russell and is responsible for enhancing and maintaining a positive relationship with clients by ensuring their needs are met and their expectations are exceeded. The team is critical to creating a seamless and personalised experience, contribution to client satisfaction, retention and loyalty. Responsibilities: Be responsible for the inbound client day to day queries on licensed data products and services. Define and monitor key performance metrics. Collaborate with key stakeholder teams to promote client issues, find opportunities for streamlining processes and drive efficiency. Act as an escalation ...
Posted 3 months ago
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