5.0 - 9.0 years

0 Lacs

hyderabad, telangana

On-site

MediaMint is looking for a strategic and visionary Functional Lead for Delivery Excellence & Process Transformation. In this role, you will be responsible for modernizing legacy operations, eliminating client escalations, and driving data-led transformation initiatives across the global delivery ecosystem. You will play a key role in redesigning operational workflows, implementing automation and AI, and establishing performance governance frameworks for over 2500 delivery resources across Ad Operations, SEO, Programmatic, and Campaign Management service lines. The ideal candidate will possess expertise in process excellence, digital marketing operations, AI-led transformation, and cross-functional change leadership. Reporting directly to the SVP Operations/CDO, you will collaborate closely with technology, client services, and delivery leaders. Key Responsibilities: 1. End-to-End Process Transformation: - Utilize Lean Six Sigma methodologies to re-engineer client-facing workflows and aim for a 30%+ reduction in non-value-added activities. - Standardize SOPs, quality control measures, and compliance frameworks across 15+ digital marketing functions. 2. Data-Driven Performance Governance: - Develop real-time dashboards to monitor operational KPIs by service line, client, and geography. - Enhance data infrastructure to ensure 100% transaction-level accuracy in client-facing reporting. 3. Automation & AI Integration: - Identify and implement automation solutions using Python scripts, RPA tools, and open-source AI frameworks to automate at least 20% of manual workflows. - Pilot generative AI applications in campaign QA, anomaly detection, SOP generation, and insights summarization. 4. Business Excellence Framework: - Define and implement KPIs for workflow efficiency, error rates, SLA compliance, and client satisfaction. - Conduct monthly operational reviews to identify performance gaps and prevent client escalations. 5. Team Leadership & Capability Building: - Lead and mentor a team of 57 Business Analysts in executing audits, root cause analysis, and process optimization. - Train 250+ operational leads on lean methodologies, data-driven operations, and client maturity frameworks. - Drive cultural adoption of continuous improvement through engagement with operations leadership. Core Competencies: - Technical Mastery: Lean Six Sigma Black Belt, SQL, Power BI, Google Ads, RPA tools. - Leadership & Strategic Impact: Change agent, understanding of client maturity models, bridging Operations, Technology, and Client Services. - Execution Rigor: Advanced analytics capability, scalable mindset for global deployment. Qualifications: - Education: MBA or Masters in Operations, Business Analytics, or Data Science. - Experience: 10+ years in Business Excellence, Process Transformation, or Operational Strategy with 5+ years in third-party delivery environments. - Domain Exposure: Preferred background in Media, Retail, or Digital Marketing client operations. Certifications: - Lean Six Sigma Black Belt / Master Black Belt. - PMP / Agile Scrum. - Certification in Generative AI or Automation Frameworks (preferred). Why Join MediaMint - Own the Transformation: Shape the operational foundation of a global DMaaS organization. - Tech-Driven Impact: Lead innovation through AI, automation, and process re-engineering. - Leadership Visibility: Engage directly with the C-suite and global clients in Retail, Media, and Entertainment sectors.,

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