40 Message Broker Jobs

Key Responsibilities Install, upgrade & maintain CICS software and 3rdparty related tools across test and production regions Set up, configure, and tune CICS regions, including CICSPlex, throughput, and availability tuning Monitor performance & capacity , proactively identify bottlenecks using CICS Performance Analyzer, SMF, OMEGAMON, etc. Troubleshoot and analyze problems , including dump analysis, abend resolution, root cause diagnostics

We are hiring a RabbitMQ Admin with strong expertise in Kafka, messaging systems, and performance monitoring. This role involves managing and optimizing enterprise messaging infrastructure in a banking environment. Required Candidate profile Experienced Messaging Admin with hands-on Kafka & RabbitMQ skills, certified in Confluent Kafka,adept at ensuring high-performance message delivery,troubleshooting issues,securing middleware systems.

Dear Candidate, One of our leading IT MNC Clients is looking for IBM AppConnectEnterprise (ACE) Professionals for onsite (South Africa) on immediate basis. Exp.: 5 9 Years Location: Remote and open to travel South Africa (Onsite opportunity). Skills: IBM ACE or legacy IIB, including MQ and WebSphere Message Broker. Notice Period: 15 days or less Shift: South Africa Time zone 1.IBM AppConnectEnterprise (ACE)- This we need who can work remotely in SA time but should open to travel if needed. Design & Develop Integration Solutions Build and optimize message flows, APIs, and workflows using IBM ACE Toolkit or Designer, integrating across SOAP/REST, MQ, JMS, HTTP, file systems, and databases. Implement & Deploy in Heterogeneous Environments Configure ACE on various platformson-prem, Linux, Docker, Kubernetes, IBM Cloud Pak or ACE-as-a-Service. Administration & Support Install, configure, tune, and manage integration nodes and servers; handle monitoring, performance tuning, role-based security, and fault resolution. Technical Leadership & Client Engagement Act as the technical SPOC/advisor, mentor juniors, interact with stakeholders, and translate business needs into ACE solutions. Operational & OutofHours Support Provide incident resolution, problem-solving, and post-golive support, sometimes outside standard hours. If Interested, send CVs to anji.g@kanarystaffing.com

Job Location: Pune, Mumbai, Bangalore & Chennai Shift : 5 PM to 2 AM Experience: 8+ years Notice Period : Immediate to 30 Days only Key Skill Must have: Must know MQ/IIB cluster and hands-on experience with SSL certificate installation. Have deep knowledge of Client-server and server-server architecture configuration Must have hands-on experience in MQ/IIB migration and troubleshooting skills. Must have hands-on experience in QM and queue-related error troubleshooting Must have ITIL knowledge and deployment. Must have IIB product knowledge and SSL configuration, etc MQ/IIB Administrator ESSENTIAL DUTIES & RESPONSIBILITIES The primary function of the Application Administrator is to implement, maintain, monitor, and support production and non-production application landscapes hosted in the datacenter Administer and support customer n-tier applications Proactively manage and maintain web servers & application servers Alert customer with up-to-date security patch updates Release maintenance and management Adherence to change management process 24x7 application availability support and incident management Present technical findings from incidents to customers and management, including future recommendations Assist in defining engineering standards and ensuring standards are executed within the environment Keep support documents up to date Proactively identify and automate the routine tasks or hand over to operations Implement customer projects promptly Disaster Recovery support Capacity planning Performance tuning Required Qualifications: 8-10+ years of administrative experience using IBM MQ Family tool sets including IBM Message Broker, IIB, MQ, and ACE 11.x Create and manage MQ QM infrastructure Create and maintain IIB nodes/Integration Servers Familiar with general security concepts (authentication, authorization, encryption, digital signatures, etc), PKI concepts, SSL, AAA, Web Service Proxies, XML firewalls, and multi-protocol gateways. Load balancing of the IIB/MQ traffic Excellent working knowledge of all versions of Windows, Unix, Linux, and AIX Support / Install WebSphere QMGRs on MQ Appliance Distributed UNIX environment Install / Upgrade / Configure IBM Integration Bus Auto Deploy Code to IBM Integration Bus Good knowledge of JMS (Java Message Service), Web Services, Troubleshoot MQ issues related to message-driven beans Migrate QMGRs from Distributed env to MQ Appliance Proficient in IBM WebSphere MQ & IBM Message Broker/IBM Integration Bus administration (v5,6,7,9,10) Experience in Installation and Administration of IIB and MQ on various platforms Working Knowledge with IIB 10 and ACE 11 Monitoring application and system logs to identify problems/issues proactively Configuration like ODBC, Configurable Services in IIB Understanding of Best practices to be followed in IIB Good understanding of implementing security in IIB Extensive knowledge and experience in IIB 9/10/ACE 11 Worked in vast setups of IIB Experience in troubleshooting IIB Responsible for designing and implementing advanced MQ & Broker Basic scripting knowledge. Maintain daily logs of operational issues and maintenance activities; Contribute to business meetings and report on issue status Address customer issues promptly and accurately Apply ITIL methodologies Good communication skills

As a skilled Node.js developer, you will be responsible for developing, optimizing, and maintaining web-based applications with a strong focus on performance and scalability. Your main tasks will involve writing clean, efficient, and well-documented code in Node.js, as well as working with databases such as MongoDB or ElasticSearch to handle large datasets while ensuring optimal database performance. In addition to these responsibilities, you will be expected to implement and maintain a Microservices architecture, as well as utilize tools like Git, Docker, and connection pooling to streamline development processes. Your role will also involve developing and managing child processing and IPC (Inter-Process Communication) for high-performance tasks, and working with technologies like RabbitMQ and WebSockets to handle real-time data streams and asynchronous operations. Moreover, you will play a crucial role in ensuring the efficient processing and translation of billions of records in databases, while collaborating with cross-functional teams to optimize code quality and system performance. It is essential for the ideal candidate to have proven experience with Node.js and either MongoDB or Elastic, along with a solid understanding of performance optimization techniques and familiarity with microservices, Git, Docker, and large-scale distributed systems. Experience in working with child processes and IPC in a high-performance environment, as well as strong problem-solving skills focused on reducing execution costs and improving system performance, will be valuable assets in this role. Additionally, knowledge of PHP is considered a good-to-have skill for this position.,

Job Title:Java Technical LeadExperience12-15 YearsLocation:Remote : Technical Leadership & Development: Lead the design and development of robust, scalable, and secure applications using Java, Spring Boot, and Microservices Architect solutions that align with best practices in software development, including performance optimization and security Ensure adherence to coding standards, architecture guidelines, and software development best practices Oversee code reviews and provide mentorship to development teams Project Execution & Delivery: Work closely with product owners, business analysts, and stakeholders to define technical requirements and solutions Lead end-to-end project execution, from requirement gathering to deployment Ensure timely delivery of high-quality software solutions that meet business and technical requirements Cloud & DevOps Integration: Deploy and manage applications on Azure cloud Implement CI/CD pipelines to automate deployment processes Optimize application performance and reliability using cloud-native solutions Team Management & Collaboration: Mentor and guide junior engineers, fostering a culture of technical excellence Collaborate with cross-functional teams, including UI/UX designers, QA engineers, and DevOps teams Act as the primary technical point of contact for stakeholders and executive leadership Required Skills & Qualifications: 5+ years of experience as a Tech Lead Proficiency in Java (8+), Spring Boot, and Microservices architecture Strong experience with RESTful APIs, Hibernate, JPA, and ORM frameworks Hands-on experience with Azure Cloud platform Experience with Containerization and Orchestration (Docker, Kubernetes) Knowledge of CI/CD tools (Jenkins, GitHub Actions, GitLab CI) Strong understanding of database technologies (MySQL, PostgreSQL, MongoDB) Proficiency in message brokers (Kafka, RabbitMQ) Good knowledge of security best practices, authentication, and authorization mechanisms (OAuth, JWT) Experience with Agile/Scrum methodologies Strong analytical, problem-solving, and communication skills

Mandatory Competencies Database - Sql Server - SQL Packages Middleware - Message Oriented Middleware - Messaging (JMS, ActiveMQ, RabitMQ, Kafka, SQS, ASB etc) Middleware - API Middleware - Microservices Programming Language - Java - Core Java (java 8+) Domain Areas - FS Domain - Capital Markets

Key Skills & Requirements: Primary skill: Node.js Secondary skill: React.js Primary Database: ElasticSearch, MongoDB Secondary Databases: Redis, MySQL Other Technologies: Message Broker (RabbitMQ/Kafka, etc.), WebSockets, TCP, Socket Programming, Child Processing, Clusters, Inter-Process Communication (IPC), Tokenization. Responsibilities: Develop, optimize, and maintain web-based applications with a focus on performance and scalability. Write clean, efficient, and well-documented code in Node.js. Work with MongoDB or ElasticSearch for handling large datasets and ensure optimal database performance. Implement and maintain Microservices architecture, Git, Docker, and connection pooling for efficient development processes. Develop and manage child processing and IPC (Inter-Process Communication) for high-performance tasks. Work with RabbitMQ (or any other message broker) and WebSockets to handle real-time data streams and asynchronous operations. Ensure the efficient processing and translation of billions of records in databases. Collaborate with cross-functional teams to optimize code quality and system performance. Good to havePHP Ideal Candidate Profile: Proven experience with Node.js and MongoDB or Elastic Solid understanding of performance optimization techniques, especially in relation to code efficiency and database management. Familiarity with microservices, Git, Docker, and handling large-scale distributed systems. Experience working with child processes and IPC in a high-performance environment. Strong problem-solving skills, with a keen interest in reducing execution costs and improving system performance.

Position Overview As an Engineering Manager, you will lead a team of software engineers in building scalable, reliable, and efficient web applications and microservices in the for “ News and Competitive Data Analysis Platform ” . You will drive technical excellence, system architecture, and best practices while fostering a high-performance engineering culture. You’ll be responsible for managing engineering execution, mentoring engineers, and ensuring the timely delivery of high-quality solutions. Your expertise in Python , Django, React, Apache Solr , RabbitMQ, and Postges and other NoSQL cloud databases will help shape the technical strategy of our SaaS platform. You will collaborate closely with Product, Design, and DevOps teams to align engineering efforts with business goals. Key Responsibilities: Lead the design and development of internal platforms that empower product teams to build, deploy, and scale services seamlessly. Integrate AI/ML capabilities into platform tools—such as semantic search, intelligent alerting, auto-scaling, and workflow automation. Optimize distributed backend systems (using Celery, RabbitMQ) for efficiency, reliability, and performance across tasks like crawling, processing, and notifications. Collaborate closely with DevOps, SRE, data, and ML teams to build secure, observable, and scalable infrastructure across AWS and GCP. Drive cloud modernization, including the strategic migration from GCP to AWS, standardizing on containerization and CI/CD best practices. Foster a culture of platform ownership, engineering excellence, and continuous improvement across tooling, monitoring, and reliability. Mentor engineers, enabling them to grow technically while influencing platform architecture and cross-team impact. Required Experience/Skills : 8+ years of experience in backend or platform engineering, with 2+ years in a technical leadership role. Strong hands-on experience with Python (Django, Celery), React, and building scalable distributed systems. Deep knowledge of message brokers (RabbitMQ), PostgreSQL, and search technologies like Apache Solr or Elasticsearch. Exposure to AI/ML technologies—such as NLP, semantic search, LLMs, or vector databases (e.g., FAISS, Pinecone). Experience with CI/CD pipelines, container orchestration (Docker, Kubernetes), and observability tools. Proven ability to lead cloud migration initiatives and manage infrastructure across AWS/GCP. A platform-first mindset—focused on developer productivity, reusability, scalability, and system performance.

Key Skills & Requirements: Primary skill : Node.js Secondary skill : React.js Primary Database : ElasticSearch, MongoDB Secondary Databases : Redis, MySQL Other Technologies : Message Broker (RabbitMQ/Kafka, etc.), WebSockets, TCP, Socket Programming, Child Processing, Clusters, Inter-Process Communication (IPC), Tokenization. Responsibilities : Develop, optimize, and maintain web-based applications with a focus on performance and scalability. Write clean, efficient, and well-documented code in Node.js. Work with MongoDB or ElasticSearch for handling large datasets and ensure optimal database performance. Implement and maintain Microservices architecture, Git, Docker, and connection pooling for efficient development processes. Develop and manage child processing and IPC (Inter-Process Communication) for high-performance tasks. Work with RabbitMQ (or any other message broker) and WebSockets to handle real-time data streams and asynchronous operations. Ensure the efficient processing and translation of billions of records in databases. Collaborate with cross-functional teams to optimize code quality and system performance. Good to havePHP Ideal Candidate Profile: Proven experience with Node.js and MongoDB or Elastic Solid understanding of performance optimization techniques, especially in relation to code efficiency and database management. Familiarity with microservices, Git, Docker, and handling large-scale distributed systems. Experience working with child processes and IPC in a high-performance environment. Strong problem-solving skills, with a keen interest in reducing execution costs and improving system performance.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: IBM App Connect Enterprise. Experience: 5-8 Years.

Hi All, Role & responsibilities Mobily Infotech India Pvt Ltd is looking for EAI (IIB or MB) Administrator Position - EAI (IIB or MB) Administrator Experience - 3-8 years Location - Onsite opportunity Saudi (Base location - Bangalore). Mode of working - Hybrid (monthly 6 days wfh rest wfo) Role Overview: Should possess basic Telecom domain knowledge Good experience in Oracle SQL and Unix Shell scripting 1st priority - good working experience in Administration of IBM CP4I over Redhat OpenShift; good understanding of YAML files; Familiarity with OC commands & exposure to Openshift upgrade projects. 2nd priority - good working experience in IBM MQ and IIB Administration, Proficient in understanding esql programmes, Hands-on experience with IIB nodes, should demonstrate knowledge about MQ Installation and Upgrades, hands-on experience in MQ Clustering and setting up of queue managers, Manual IIB Deployments, Hands on experience in IIB Toolkit and good in analyzing user trace files in IIB. 3rd priority - good experience in DataPower Administration and deployments Should demonstrate good knowledge in DevOps tools like Bitbucket, Bamboo, CICD, Nexus, Podman, SOMA etc; familiarity with GIT commands & knowledge of branching and tagging in bitbucket repositories Should understand Java. Willingness to work in 24 *7 shift based support environment Good verbal and written communication skills, with the ability to communicate effectively with cross-functional teams, stakeholders, and vendors. Positive and proactive attitude towards troubleshooting and system improvement Flexible to learn new technologies Should be aware of ITSM processes Incident/Problem/Change/Release management Proficiency in Microsoft Office Suite, especially Excel Interested candidate can share their resume at lopamudramall@mobilyinfotech.in

Position Overview As an Engineering Manager, you will lead a team of software engineers in building scalable, reliable, and efficient web applications and microservices in the for “ News and Competitive Data Analysis Platform ” . You will drive technical excellence, system architecture, and best practices while fostering a high-performance engineering culture. You’ll be responsible for managing engineering execution, mentoring engineers, and ensuring the timely delivery of high-quality solutions. Your expertise in Python , Django, React, Apache Solr , RabbitMQ, and Postges and other NoSQL cloud databases will help shape the technical strategy of our SaaS platform. You will collaborate closely with Product, Design, and DevOps teams to align engineering efforts with business goals. Key Responsibilities Demonstratesstrong technical leadership, typically across multipleteams by delivering high-quality software solutions ensuring scalability, reliability, and performance. Collaborate with cross-functional teams, product managers, designers, and stakeholders to define project requirements and deliver solutions that meet business goals. Ableto spot the biggest pain points of the systems you’re working with andpropose solutions toimprove. Ableto influence the engineering culture and practices of the teams, workswith self-confidence with stakeholders outside of own team aswell. Experiencedmentor providing technical guidance and inspiring the team to achieve goals, helping them to grow and develop skills. Conduct constructive code reviews, ensure code quality, and promote best practices in software development so everyone can go and learn alongside you. What you need to succeed Technical Leadership: Provide architectural guidance, ensuring best practices in Django-based backend development and React-based frontends. Engineering Execution: Own the technical roadmap, working with teams on key components like Python framework for task management, RabbitMQ for messaging, and Google Cloud SQL/PostgreSQL for data storage. System Scalability & Performance: Optimize & redisgn Backend worker nodes efficiency for tasks like crawling and notifications, ensuring smooth distributed task execution. Database & Search Optimization: Drive performance improvements in PostgreSQL (self-hosted and GCP-managed CloudSQL) and Apache Solr for indexed content retrieval. Cloud & Infrastructure: Oversee the transition to GCP-managed CloudSQL, replacing Google Data Store and PostgreSQL for metadata. Cloud Migration : Stragegise and drive product migration from GCP to AWS Cross-Team Collaboration: Partner with DevOps and infrastructure teams to ensure reliable deployments, CI/CD, and production monitoring. Mentorship & Growth: Coach and mentor engineers, fostering a culture of ownership, continuous learning, and technical excellence. Preferred Experience/Skills: 8+ years of experience in software development, with at least 2+ years in an engineering leadership role. Strong expertise in Python (Django, Celery) and JavaScript (React, frontend development). Deep understanding of message brokers (RabbitMQ) and task orchestration. Proficiency in SQL and NoSQL databases, including PostgreSQL, Apache Solr, and Google Cloud SQL. Experience with scalable architectures, distributed systems, and event-driven designs. Knowledge of NLP and Semantic Search Knowledge of DevOps, CI/CD pipelines, and cloud platforms (GCP, AWS, or Azure). Strong background in code quality, security best practices, and performance tuning. Ability to influence stakeholders, manage engineering teams, and drive technical innovation.

Design develop implement custom solutions Java & strong backend REST APIs,integrations technical solutions workflows configurations Object-Oriented Programming, design patterns multithreading event driven application dev MQs call MIlan 7021504388

Hello Visionary! We know that the only way a business thrive is if our people are growing. Thats why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you We are looking for Senior Devops Engineer Youll make a difference by Define and implement the DevOps strategy aligned with business objectives. Advocate for the adoption of DevOps practices across in the project. Deploy, configure, and manage OpenShift clusters to ensure optimal performance and scalability. Monitor and maintain the health of OpenShift clusters, including troubleshooting and resolving issues related to cluster operations. Design, implement, and maintain continuous integration and continuous deployment (CI/CD) pipelines using Jenkins, Tekton, and other automation tools. Write and maintain scripts in languages such as Bash, Python, Java or Groovy to automate repetitive tasks, manage deployments, and streamline workflows. Oversee the design, implementation, and maintenance of the IT infrastructure. Expertise in Three tier application architecture- Webservers, Backend and database servers Security, SSL- Keystore / Truststore - Troubleshooting, TLS handshake and network issues. Maintain 3rd Party Applications for OFTP2 and sftp/ftps (rvsEVO/sftpplus). Developing and maintaining custom Jenkins plugins. Expertise in message broker management & Experience handling MySQL, maria DB , Oracle etc. Expertise in Artifacts such as nexus, JFrog etc. Good exposure in build tools like Maven, Ant, Gradle etc. Expertise in Kubernetes package manager (Helm) & Kubernetes RBAC Integrate security best practices into the DevSecOps processes. Collaboration & CommunicationFoster collaboration between development, operations, and QA teams. Monitoring & Incident ManagementImplement robust monitoring and alerting systems. Exposure to Thruk - OMD Continuously improve system performance and reduce downtime. Optimize resource utilization to ensure cost effectiveness. Youll win us over by 6-9 Years Core Development Experience in Devops CI/CD Pipelines Expertise with Jenkins, GitLab, Tekton, Argo CD or similar CI/CD tools. Containerization and Orchestration Expertise in Docker, Kubernetes, OpenShift - creating and managing containerized applications. Scripting Languages Strong knowledge of scripting (Bash, Python, Go, Java, Groovy) for automation tasks. Monitoring and Logging Expertise in tools like Prometheus, OMD"“ Thruk, Grafana, Splunk, Victoria metrics etc. Automation Tools & Configuration tools Expertise with Idoit or similar CMDB with API, Expertise in Infrastructure as Code (IaC) tools like Terraform, Ansible, CloudFormation is a plus. Version Control Expertise with Git and branching strategies for effective source code management. Build tools Expertise with Maven, Ant or Gradle. Package Manager Helm Security Best Practices Knowledge of DevSecOps, vulnerability scanning, and secure coding practices. Networking and Load Balancing Understanding of networking concepts like DNS, VPN, TCP/IP, and load balancing strategies. Certificate Management Deep knowledge of certificates and certificate store management Deep TLS knowledge and troubleshooting skills Communication Tools Good exposure to communication protocol implementation & Maintenance and experience with tools like RvSEvo , Sftpplus , Openft. SOAP/REST Services Cloud Platforms (AWS, Azure, GCP) Knowledge is a plus Proficiency in managing cloud-based infrastructure. Create a better #TomorrowWithUs! This role, based in Bangalore, is an individual contributor position. You may be required to visit other locations within India and internationally. In return, you'll have the opportunity to work with teams shaping the future. At Siemens, we are a collection of over 312,000 minds building the future, one day at a time, worldwide. We are dedicated to equality and welcome applications that reflect the diversity of the communities we serve. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and imagination, and help us shape tomorrow Find out more about Siemens careers at

NodeJs (3+ years) :. Design, develop, and maintain high performance, reliable, and secure backend services using NodeJS & Typescript.. Must have experience with Microservices architecture and should have demonstrated experience in the same.. Must have knowledge about RestAPIs, Protobuf, gRPC, Server Sent Events, WebSockets, GraphQL (Any 3 is fine).. Must have knowledge about Docker and containerisation in general.. Must have working knowledge of at least 1 message broker (Apache Kafka, RabbitMQ, Amazon SQS etc).. Must have knowledge of integrating auditing and monitoring dashboards within services for health checks and logging (Prometheus, Grafana etc).. Must have working knowledge about at least 1 SQL database (MySQL, Postgres, MSSQL etc), 1 NoSQL database (MongoDB, Document DB etc) and 1 in-memory database (Redis).. Must have demonstrated experience in implementing integration and unit tests.. Should have decent working knowledge of AWS and it's services.. Develop APIs to integrate with other services and systems.. Work closely with frontend developers to ensure a seamless user experience.. Monitor performance of backend services and troubleshoot any issues that arise.. Implement best practices for security and scalability of the backend services.. Collaborate with other teams to ensure successful delivery of projects.. (ref:hirist.tech). Show more Show less

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: IBM Integration Bus (IIB). Experience5-8 Years.

About Chat360. Chat360 is a technology startup backed by a $150M group, offering a Generative AI-powered customer engagement platform for enterprises worldwide. We collaborate with over 300+ Global Brand Leaders to leverage cutting-edge AI technology, generating more ads, enhancing customer retention, and automating customer support and marketing initiatives on platforms like WhatsApp, Facebook, and Google. Having processed over 100 million chats, we have positively impacted more than 10 industries. Our founding team comprises alumni from the London Business School and IIT. Position Overview. A Senior Software Developer will be responsible for designing, developing, testing, and maintaining software applications or systems. This role typically involves both leadership and technical expertise, focusing on ensuring the performance, scalability, and security of applications. A Senior Software developer will collaborate with cross-functional teams, including other engineers, designers, product managers, and stakeholders, to deliver high-quality software solutions. Roles And Responsibilities . Develop high-quality software design and architecture. Identify, prioritize and execute tasks in the software development life cycle. Develop tools and applications by producing clean, efficient code. Automate tasks through appropriate tools and scripting. Review and debug code, ensuring functionality and performance meet requirements. Perform validation and verification testing. Collaborate with internal teams and vendors to fix and improve products. Document development phases and monitor systems. Ensure software quality through unit tests, integration tests, and end-to-end testing. Qualifications Required. Bachelor's/master's degree in computer science (or equivalent experience). 4+ years of experience as a software engineer. Proficiency in technologies like Python, Django, FastApi, Celery, RabbitMQ, Message Broker iGoLang,React.js, Node.js, Javascript, React Native, etc. Skilled at computational problem-solving, designing, coding, debugging, etc. Preferred Skills. Skilled in complex code bases, large systems, & version control systems like Git. Updated on emerging technologies & able to design roadmaps to enhance current systems. Experience with multi-platform support (Windows, iOS, Linux, Android, Mac). Excellent command over algorithms, data structures, and space-time complexity. Find effective solutions to problems without hand-holding & micromanagement.

Job Description Design the application architecture, design of different components which can communicate to each other Requirement gathering, feasibility study, technical documentation, diagrams, POC Provide solution for the given problem statement Responsible for new development, enhancement/improvement of existing application(s) Maintain code quality, organization, and automatization in good way Troubleshoot and identify resolution of problem(s) Follow Agile methodology for software development Prepare test based applications for various .NET applications Explore and learn latest technologies of Microsoft periodically Maintain technical specification document(s) Preparation of application release(s) and get it deploy to next level Code review of team member(s) and make sure to follow best practices Required Skills Must have good communication and understanding skills Strong knowledge of Microsoft .NET framework 4.5, .Net Core and above Must have very good understanding of OOPS concepts Must have strong logical skill(s), should be able to solve any complex problem(s) Must have very good knowledge on Microsoft .NET technologies and C# language Familiar and hands on experience with various design and architectural patterns and best practices Automation wherever is needed. CI/CD implementation Should have hands on experience different type of application(s). Ex. Web ,Web API, Console, Service/Application Should have good understanding of database (SQL, Postgre SQL) concepts Nice to have - JIRA and confluence and working in agile Nice to have understanding/experience on socket programming Nice to have understanding/experience on Angular10+, ReactJS etc.

Manage and optimize IBM Connect:Direct for secure and high-performance file transfers. Monitor, troubleshoot, and resolve Connect:Direct issues, ensuring minimal downtime. Ensure security and compliance by implementing encryption, authentication, and best practices. Renew and manage security certificates for IBM Connect:Direct to maintain secure file transfers. Work with Sterling Integrator to support integration and automation needs. Support secure file transfer protocols (SFTP, HTTP, HTTPS) for data exchange. Utilize Unix commands to manage file transfer operations efficiently. Leverage ServiceNow for incident, change, and problem management. Collaborate with cross-functional teams to meet business and IT requirements Install, configure, and maintain IBM MQ across multiple environments. Create and maintain documentation for configurations, procedures, and troubleshooting. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. lIB Admin - Should have strong knowledge in the following areas - Perform installation and maintenance, environment configuration on windows, unix, aix platforms of IIB 9.x, 10.X and all versions of ACE. Hands-on exp with IBM Integration Bus administrative interfaces like web user interface and IIB commands interface back up and recovery, DR and HA setup(experience with RDQM, clustering and multi-instance me chanisms) secure access to resources and message flows, perform problem determination and resolution, and performance monitoring & tuning. Configuring connectivity to MQ, JMS provider, SFTP, & SupportPac components; Primary Skill Set IBM Connect Direct, File Transfer SFTP HTTP HTTPS Sterling Integrator

Job Summary This position provides input, support, and performs full systems life cycle management activities (e.g., analyses, technical requirements, design, coding, testing, implementation of systems and applications software, etc.). He/She participates in component and data architecture design, technology planning, and testing for Applications Development (AD) initiatives to meet business requirements. This position provides input to applications development project plans and integrations. He/She collaborates with teams and supports emerging technologies to ensure effective communication and achievement of objectives. This position provides knowledge and support for applications development, integration, and maintenance. He/She provides input to department and project teams on decisions supporting projects. Responsibilities: Performs systems analysis and design. Designs and develops moderate to highly complex applications. Develops application documentation. Produces integration builds. Performs maintenance and support. Supports emerging technologies and products. Technology: Java, Couchbase/NoSQL, Spring Boot, Microservices/REST API,, Message Broker (AMQ, WMQ), JDBC, CI/CD Pipeline,Cloud Technologies, Application Security, Database, Linux and some shell scripting, Qualifications: Bachelors Degree or International equivalent Bachelor's Degree or International equivalent in Computer Science, Information Systems, Mathematics, Statistics, or related field - Preferred

Key Skills : Core java / java 1.8 Coding Multithreading Microservices Database SQL & NO SQL Message Broker Concept Spring Boot Angular - Grade Specific Focus on Industrial Operations Engineering. Fully competent in own area. Acts as a key contributor in a more complex/ critical environment. Proactively acts to understand and anticipates client needs. Manages costs and profitability for a work area. Manages own agenda to meet agreed targets. Develop plans for projects in own area. Looks beyond the immediate problem to the wider implications. Acts as a facilitator, coach and moves teams forward. Skills (competencies)

Role & responsibilities Looking for candidates with good experience in below skill set. .net .net core/.net framework Linq C# Front end technologies Ado.net Kindly apply if your notice period is Immediate to 30 days.

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : IBM Integration Bus Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project milestones are met, facilitating discussions to address challenges, and guiding your team through the development process. You will also engage in strategic planning sessions to align project goals with organizational objectives, ensuring that all stakeholders are informed and involved in the decision-making process. Your role will be pivotal in driving innovation and efficiency within the team, fostering a collaborative environment that encourages creative problem-solving and continuous improvement. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and development opportunities for team members to enhance their skills.- Monitor project progress and implement necessary adjustments to ensure timely delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM Integration Bus.- Strong understanding of application design and architecture principles.- Experience with integration patterns and best practices.- Familiarity with various data formats and protocols used in integration.- Ability to troubleshoot and resolve integration issues effectively. Additional Information:- The candidate should have minimum 5 years of experience in IBM Integration Bus.- This position is based in Hyderabad.- A 15 years full time education is required. Qualification 15 years full time education

Manages and maintains IBM MQ infrastructure, ensuring high availability, security, and performance for message queueing systems.