Merchandising Team Manager

As a Merchandising Head for a home textile made-ups manufacturing and export company in Karur, you will be positioned as a strong, accountable leader who owns the complete order life cycle and ensures on-time delivery to international buyers. **Role Overview:** You will be responsible for managing the end-to-end merchandising function from receipt of purchase order through to final shipment. Acting as the primary interface between international buyers, internal departments, and external suppliers, you will ensure on-time, in-full execution of all orders and maintain a consistently high level of customer satisfaction. **Key Responsibilities:** - Lead and manage the merchandising team, allocate accounts/styles, and monitor daily follow-up to ensure all milestones are met. - Handle buyer communication for enquiries, costing, order confirmations, approvals, production status, and shipment planning with a high standard of responsiveness and professionalism. - Develop, implement, and control detailed Time & Action (T&A) plans for each order, coordinating closely with planning, production, purchase, quality, and logistics to achieve on-time delivery. - Oversee sampling, product development, and approvals to align with buyer requirements and technical specifications. - Work with the quality team to ensure all orders meet required quality, testing, and compliance standards before shipment. - Track key performance indicators such as OTIF, rework, claims, and lead times, driving continuous improvement initiatives across the merchandising function. **Qualifications:** - Bachelors degree or diploma in Textile Technology, Fashion/Textile Design, or a related discipline. - 6-10 years of relevant experience in home textile merchandising or production merchandising, preferably within export-oriented units, with at least 2-3 years in a team-leading capacity. - Strong product knowledge in home textile made-ups such as kitchen towels, table linen, aprons, cushions, and related articles. **Skills and Competencies:** - Excellent communication skills with the ability to manage international customer relationships and internal stakeholder expectations. - Proven leadership capabilities to guide, motivate, and develop a merchandising team while maintaining accountability and discipline. - Strong organizational and time-management skills with a structured approach to planning, follow-up, and problem-solving. - Proficiency in MS Office and familiarity with ERP or order-management systems, with strong attention to detail and data accuracy. If there are any additional details about the company, please provide them so that they can be included in the final job description.,