Mercedes Benz Trucks

Key Responsibilities:

1. Claim Processing & Validation

• Manage and adjudicate the service claims from dealerships.
• Ensure all claims are validated against warranty policies, repair standards, and documentation requirements.
• Monitor turnaround time (TAT) and ensure timely settlement of claims.

2. Policy Management

• Update, review, and enforce warranty/service claim policies in coordination with OEMs and internal legal/compliance teams.
• Provide clarification and training to internal and external stakeholders on policy changes.

3. Audit & Compliance

• Conduct regular audits of submitted claims to identify fraud, misuse, or deviations.
• Implement corrective actions and report irregularities to senior management.

4. Data Analysis & Reporting

• Analyse claim trends, failure rates, and cost patterns to identify recurring issues and propose quality improvements.
• Generate periodic MIS reports and dashboards for management review.

6. System & Process Improvement

• Collaborate with IT and process teams to enhance claim management systems (e.g., SAP & DMS).
• Drive automation and digitization initiatives to reduce manual work and errors.
• Conduct performance reviews and identify training needs for team development.

Key Skills & Competencies:

• Strong knowledge of warranty and service claim procedures
• Analytical and detail-oriented
• Proficient in DMS and claim management tools
• Good communication and negotiation skills
• Ability to manage cross-functional teams and stakeholders

Key Performance Indicators (KPIs):

• Claim Turnaround Time (TAT)
• Clam Return percentage
• Cost per Claim
• Audit Compliance Score

• Attractive compensation package
• Company pension plan
• Remote working
• Flexible working models, that adapt to individual life phases
• Health offers
• Individual development opportunities through our own Learning Academy as well as free access to LinkedIn Learning
• + two individual benefits