Food & Beverage Associate Radisson Blu Bengaluru Atria Point - Food & Beverage

1.0 - 5.0 years

0 Lacs

karnataka

On-site

You will be responsible for ensuring customer satisfaction by greeting customers courteously and escorting them to their seats. You will present menus, suggest cocktails and daily specials, exhibit knowledge of all menu items and the wine list, take orders, and prepare orders for presentation to guests. Additionally, you will replenish water, make and pour coffee for customers, clear tables using proper methods, process restaurant bills accurately, clean tables, chairs, and floor areas, reset tables quickly, polish silverware, and fold linen. You will also check the dining room's overall condition, assist the service team as needed, read the log book and reservations at the beginning of each shift, possess a valid liquor card at all times, and acquire a working knowledge of the hotel's facilities and local information to respond to customer questions and promote other hotel services. Furthermore, you will inform supervisors or managers of any customer dissatisfaction, perform all duties efficiently in accordance with company policies, create 100% guest satisfaction by providing the Yes I Can! experience, give personal attention, take responsibility, and use teamwork when providing guest service. You will listen, apologize with empathy, find solutions, and follow through when resolving guest problems, provide genuine hospitality and teamwork consistently, notice and address guest dissatisfaction, and perform other duties required to uphold service brand behavior and hospitality standards. You must adhere to hotel policies and procedures by attending work on time, following grooming standards, minimizing safety hazards, refraining from personal conversations at the main entrance, keeping your manager informed of any significant matters, maintaining positive working relationships with colleagues, and projecting a favorable image of the brand to the public. In summary, your role will involve providing exceptional customer service, ensuring guest satisfaction, and upholding the standards of genuine hospitality while following established company policies and procedures.,

Posted 2 days ago

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