Medical Transcriptionist

Role & responsibilities

Adhere to all functional and service SoPs

- Deal with all general inquiries, explain procedures and make new and follow-up appointments.

- Smoothly facilitate, in a non-disruptive manner, patients without appointment needing urgent consultation. May require politely requesting patients with appointments to wait longer.

- Explain requirements to new patients to ensure procedures are completed without delay.

- Proactively communicate with waiting patients; keep them updated and help them when required.

- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

- Patient notes and correspondence:

w Accurately capture and ensure complete data updated on system;

w Accuracy of ultrasound, X-RAY, Echo, HSG & discharge summary reports.

- Ensure 100% report dispatch.

- Coordinate with related department for smooth patient transfers.

- Maintain required register and data, Online PNDT application

- Maintain stock and reorder and monitor cost saving.

Fulfilling the Service Vision & Inter-department Coordination:

- Is well-groomed as per standard; maintains discipline and decorum.

- Responsible for the implementation of the Service Vision ensures personalized care while delivering service.

- Collects customer feedback as per SoP.

- Engages well with Clinicians and colleagues, builds respect and rapport.

- Coordinates with support departments to ensure customers are comfortable and services are as per standard.

- Maintains a cordial interpersonal relationship with all colleagues.

Personal Development:

- Attends in-service programs and trainings to enhance knowledge.

- Ensures is up to date with latest protocols and practices.

Preferred candidate profile

- Strong functional knowledge. Good understanding of customer service skills

- Competence in:- computer skills , understands software.

-Eye for detail; meticulous; accurate and thorough in completion of tasks;

- Good Interpersonal Skills , team player; patient and helpful;

- Capable of communicating effectively and with empathy;

- Fluency in English and Regional language;

- Works well under pressure, maintains calm; seeks to resolve situations gracefully;

- Logical thinker, makes decisions smartly and quickly

Process adherence; audit compliance; documentation accuracy

Quality indicators re-do scan; mistakes in typing, despatch of reports as per TAT

Ensure department feedback scores are above the target.

Appreciation for department services @ 90% of all feedback received.

Less than 5 written complaints for Billing per 100 Out-patients.