Medical Record Retrieval Associate – Night Shift (US Healthcare Process)

About the Role:

We are hiring for Medical Records Retrieval team in India to support our US Healthcare client.

The selected candidates will be responsible for contacting US-based medical providers and facilities to obtain patient medical records on behalf of our client’s patients. The process involves coordinating via phone calls, emails, fax, or secure portal uploads, while ensuring HIPAA compliance and timely follow-up.

Key Responsibilities:

• Contact US healthcare providers and medical facilities to request patient medical records.
• Use patient authorization forms to initiate and track record requests.
• Communicate professionally with provider offices via phone, fax, and email.
• Upload retrieved medical records to secure HIPAA-compliant systems.
• Maintain accurate documentation of all communications and retrieval status in internal systems.
• Work closely with the US team to ensure timely completion of assigned requests.

Required Skills & Qualifications:

• Graduate (any stream) with good English communication (verbal & written).
• Prior experience in US Healthcare, RCM, or Medical Records Retrieval preferred.
• Comfortable working night shifts aligned to the US Eastern Time zone.
• Strong attention to detail and ability to manage multiple record requests simultaneously.
• Basic computer proficiency (MS Office, MS Excel, email handling).
• Familiarity with HIPAA compliance and confidentiality standards is an advantage.

Shift & Working Hours:

• Night Shift: 6:30 PM – 3:30 AM IST (aligned with US Eastern Time)
• Monday to Friday (Saturday/Sunday off)

Why Join Us:

• Opportunity to work with a reputed US Healthcare client.
• 100% remote working with performance-based growth opportunities.
• Supportive and structured training during onboarding.
• Competitive salary package.

Job Type: Full-time

Benefits:

• Health insurance

Work Location: In person