Your IT Future, Delivered. Senior DevOps Engineer With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our locations have earned the #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experience. Digitalization. Simply delivered. At IT Services, we are passionate about SAP. Our SAP BRIM team is continuously expanding. No matter your level of DevOps proficiency, you can always grow within our diverse environment. #DHL #DHLITServices #GreatPlace #SAP #ABAP #SAP UI5 & Fiori Grow together. We are looking for a Senior DevOps Engineer, having SAP BRIM, Converging Mediation (CM) is huge plus. Ready to embark on the journey? Here’s what we are looking for: Deep knowledge of SAP BRIM Having strong Functional and Technical Skills specifically on Converging Mediation in BRIM environment. Mandatory to have at least 3 years hands on experience in Converging Mediation (CM) Ability to work independently and autonomously, high advisory competency Have basic understanding on ABAP Development Understanding Workflow Process Understanding Complex Integration Process Debugging Skill Good analytical skills are mandatory. Very good English skills in word and writing. Knowledge of SAP UI5 & Fiori are added advantages. Work Result: SAP BRIM Functional Consultation and Supports (CM) Skill Area: COTS Technology: SAP S/4 Hana Proficiency - Technology: Expert An array of benefits for you: Hybrid work arrangements to balance in-office collaboration and home flexibility. Annual Leave: 42 days off apart from Public / National Holidays. Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease. In House training programs: professional and technical training certifications.

Job Title: App Developer (Flutter & Android Native) Company: Rtbdemand Pte Ltd Location: Surat, India Salary: As per market standards Job Description: Rtbdemand Pte Ltd is looking for an experienced App Developer proficient in Flutter and Android native development. The primary focus of this role will be building SDKs for mediation using Prebid, OpenRTB, and Amazon. The ideal candidate will have previous experience in developing and deploying SDKs and must be comfortable communicating with large publishers, both on calls and in writing. The role also involves creating thorough documentation for the SDKs built. Key Responsibilities: Develop and maintain SDKs for mediation using Prebid, OpenRTB, and Amazon. Work extensively with Flutter and Android native development. Collaborate with large publishers to understand their needs and provide technical solutions over calls and written communication. Deploy SDKs and ensure their seamless integration with various platforms. Build detailed and comprehensive documentation for the SDKs to guide both internal teams and external partners. Troubleshoot and resolve any issues that arise during the integration or operation of SDKs. Requirements Proven experience with Flutter and Android native development. Previous experience in building and deploying SDKs, particularly for mediation using Prebid, OpenRTB, and Amazon. Strong communication skills, both verbal and written, with the ability to interact with large publishers and partners. Experience in writing clear, concise, and user-friendly documentation. Ability to work independently as well as part of a collaborative team. Familiarity with advertising technologies and SDK integrations is a plus. Benefits: Competitive salary as per market standards. Work in a fast-paced, innovative environment with exposure to leading ad technologies. Collaborate with large publishers and industry leaders. Opportunities for professional development and growth. Show more Show less

Human Resources Executive Responsibilities and Qualifications Work with company CEO and/or Director to strategically plan HR initiatives that will benefit the company and encourage more efficient and beneficial work from employees Direct all hiring and training procedures for new employees Continually educate employees on company policies (including sexual harassment, appropriate dress, and social media permissions, etc.) and keep employee handbook current Monitor employee progress and stay abreast on company climate and culture, ensuring it stays positive and productive Coordinate and direct work activities for managers and employees Foster cross-functional relationships and ensure managers and employees are properly connected Regularly meet with employees for progress reviews and assessments, discussing any problems or grievances they may have Promote a positive and open work environment where employees feel comfortable speaking up about issues Manage and supervise other HR staff, ensuring they are assigned and carry out proper tasks Human Resources Executive Requirements and Qualifications Comfortable working in a highly visible role Exceptional analytical and problem-solving skills Honest, ethical, and dependable Experienced in mediation and conflict resolution processes Positive, go-getter attitude Expert stress management skills and ability to make important decisions under pressure Attentive listener; understanding, empathetic, and personable Bachelor’s Degree in human resources, business administration, finance, or related field Highly computer literate in Microsoft Suite (especially Excel) and various HR software programs including HRIS A proven leader with strong interpersonal skills, keen to motivate and effectively educate and connect department managers and employees regarding all HR matters Job Type: Full-time Pay: ₹10,000.00 - ₹20,000.00 per month Schedule: Morning shift Supplemental Pay: Yearly bonus Location: Surat, Gujarat (Required) Work Location: In person

About Us JOB DESCRIPTION SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What’s In It For YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Manage channel partners handling tele calling responsibilities for the assigned Collections portfolio. Role Accountability Execute collection strategy for the site, track performance and give inputs to PM Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Payment due date / Occupation segment / billing cycle / Geography / CM & NM / any new product-variants to improve efficiencies and performances Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required Ensure Field-referral rates are in line with business-targets by identifying right sets of accounts for TC-retention as well as Field referral, adopting a segmented approach basis past delivery-trends Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral Ensure necessary training /certifications for tele calling staff in line with compliance requirements Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e.g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts--Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc. Measures of Success Resolution Rate Normalisation Rate Roll back rate KP targets PLI penetration Money collected NFTE productivity Tele Retention rate NFTE training coverage Customer complaints volume Vendor SLA adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Process Orientation Problem Solving Skills Qualification Post-Graduate/Graduate in any discipline Preferred Industry Credit Card Show more Show less

About Us JOB DESCRIPTION SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What’s In It For YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Manage channel partners handling tele calling responsibilities for the assigned Collections portfolio. Role Accountability Execute collection strategy for the site, track performance and give inputs to PM Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Payment due date / Occupation segment / billing cycle / Geography / CM & NM / any new product-variants to improve efficiencies and performances Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required Ensure Field-referral rates are in line with business-targets by identifying right sets of accounts for TC-retention as well as Field referral, adopting a segmented approach basis past delivery-trends Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral Ensure necessary training /certifications for tele calling staff in line with compliance requirements Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e.g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts--Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc. Measures of Success Resolution Rate Normalisation Rate Roll back rate KP targets PLI penetration Money collected NFTE productivity Tele Retention rate NFTE training coverage Customer complaints volume Vendor SLA adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Process Orientation Problem Solving Skills Qualification Post-Graduate/Graduate in any discipline Preferred Industry Credit Card Show more Show less

Job Description Business Advisors shape the vision with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution. Job Description - Grade Specific Conducts appropriate meetings/workshops to elicit/understand and document the business requirements using their domain expertise. In addition, may also produce process and data models of the current and/or future state. Skills (competencies) Abstract Thinking Active Listening Agile (Software Development Framework) Analytical Thinking Backlog Grooming Business Architecture Modeling Business Process Modeling (e.g. BPMN) Change Management Coaching Collaboration Commercial Acumen Conceptual Data Modeling Conflict Management Confluence Critical Thinking CxO Conversations Data Analysis Data Requirements Management Decision-Making Emotional Intelligence Enterprise Architecture Modelling Facilitation Functional IT Architecture Modelling Giving Feedback Google Cloud Platform (GCP) (Cloud Platform) Influencing Innovation Jira Mediation Mentoring Microsoft Office Motivation Negotiation Networking Power BI Presentation skills Prioritization Problem Solving Project Governance Project Management Project Planning Qlik Relationship-Building Requirements Gathering Risk Management Scope Management SQL Stakeholder Management Story Mapping Storytelling Strategic Management Strategic tThinking SWOT Analysis Systems Requirement Analysis (or Management) Tableau Trusted Advisor UI-Design / Wireframing UML User Journey User Research Verbal Communication Written Communication Show more Show less

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join We together take care of all the safety concerns of our users, few things to keep in mind while being part of safety Handle cases with complexities with the highest level of service Recognize case type/severity and work cases correctly according to your service’s scope, escalating accurately to other teams when appropriate Develop a deep understanding of complex workflows and follow them, while still retaining the ownership mentality and skill to question and deviate from the workflow when needed, in collaboration with your management team. Understand how to summarize user issues and escalate to leadership as needed Manage multiple user cases at the same time while remaining efficient, professional and organized Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including livechat, social platforms, messaging, and phone. Resolve customers issues in a timely manner and be dedicated to provide fast support and efficiency to our operations Adapt to your schedule & its potential modifications based on business needs Be a team player & support operational success as directed by your Management Demonstrate and share best practices with teammates to drive success at the global service level Participate in roundtable discussions for upcoming changes and launches The Difference You Will Make You will look after a variety of Safety concerns for our community, including but not limited to: Personal Safety Threats, Domestic Violence, Suicide or Self Harm, Child Exploitation, Physical Assault and Sexual Misconduct, Drugs activity, Sex Work, Human Trafficking and Abuse of vulnerable population. Demonstrate an excellent understanding of how to properly identify threatening and harmful circumstances, empathetic communication, use of good judgment, and quick decision making, with the goal of providing the best support possible for the Survivors and restoring their status quo. Adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality. A Typical Day Operational Excellence Competencies Shows constant improvements in the quality of work with limited supervision Shares regular feedback from the community with the senior stakeholders to improve the quality of our services Shares knowledge with less experienced team members Shows willingness to take on new projects/assignments Communication Competencies Understands the importance of visual aids in a successful presentation, and knows how to incorporate them effectively for impact Understands when written messages are appropriate and when to choose other forms of communication Shares knowledge with less experienced team members Uses effective cross cultural communication Analytical Competencies Develops a nuanced perspective based on facts and data Plans proactively for short to medium term goals Provides consistent feedback, updates, and measurements on the progress and achievement of individual goals Understands how the key drivers of the team relate to each other and how their decision making process impacts the function's key objectives Self & Interpersonal Competencies Shows awareness of individual's strengths, blind spots and areas of development Perseveres to find the goals deeper Why' behind policies, processes, and workflows Keeps team objectives community above individual aspirations Embraces challenges that require new skills and knowledge Recognizes conflicts and seeks support to resolve difficult situations Pushes oneself towards the best possible outcomes for the Airbnb community Maintains composure in crisis situations Your Expertise 3+ years of relevant experience in customer service, mediation, emergency services, Trust & Safety operations, or a similar role operating in a contact center environment making calls and handling customer/client contacts Hospitality experience is a plus, in particular working for technology platforms. Ability to work weekend days and public holidays required, as well as evening shifts. Your schedule can change to meet business needs Ability to work in a high-pressure environment interacting with sensitive, confidential, and potentially traumatic imagery, conversations, and other materials. Excellent interpersonal and communication skills, both written and spoken, including conflict resolution. Ownership mentality and business mindset, with ability to drive work forward even in ambiguous situations Ability to manage your own time, plan, prioritize and organize tasks, and to work within prescribed schedules including breaks, lunches, and training time. Ability to understand and execute policies & procedures. Ability to maintain confidentiality during investigation. Is able to demonstrate an understanding of how to handle sensitive situations related to personal safety, including assessing the level of risk of the situation. Ideally has experience dealing with stakeholders in different functions and is able to communicate clearly in writing about cases for larger audiences. Hybrid Work Requirements & Expectations: To support productivity and maintain a professional hybrid work environment, employees are expected to adhere to the following: Workspace: A dedicated, quiet, and private workspace free from interruptions and external noise Internet Connectivity: During the working hours, maintain a minimum and consistent internet speed of 10 Mbps on your official devices to ensure reliability for work-related tasks, including calls and virtual meetings Professionalism: Employees must remain fully engaged, respectful, and maintain a professional presence during virtual meetings, with video participation required unless otherwise approved. Confidentiality & Security: Employees are responsible for protecting Airbnb’s Intellectual Property and Confidential Information. Work-related activities, including calls and meetings, must not be conducted in public places, while traveling, or in any setting that may compromise confidentiality or work quality. Our Commitment To Inclusion & Belonging Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. Show more Show less

The Community You Will Join: We together take care of all the safety concerns of our users, few things to keep in mind while being part of safety Handle cases with complexities with the highest level of service Recognize case type/severity and work cases correctly according to your service’s scope, escalating accurately to other teams when appropriate Develop a deep understanding of complex workflows and follow them, while still retaining the ownership mentality and skill to question and deviate from the workflow when needed, in collaboration with your management team. Understand how to summarize user issues and escalate to leadership as needed Manage multiple user cases at the same time while remaining efficient, professional and organized Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including livechat, social platforms, messaging, and phone. Resolve customers issues in a timely manner and be dedicated to provide fast support and efficiency to our operations Adapt to your schedule & its potential modifications based on business needs Be a team player & support operational success as directed by your Management Demonstrate and share best practices with teammates to drive success at the global service level Participate in roundtable discussions for upcoming changes and launches The Difference You Will Make: You will look after a variety of Safety concerns for our community, including but not limited to: Personal Safety Threats, Domestic Violence, Suicide or Self Harm, Child Exploitation, Physical Assault and Sexual Misconduct, Drugs activity, Sex Work, Human Trafficking and Abuse of vulnerable population. Demonstrate an excellent understanding of how to properly identify threatening and harmful circumstances, empathetic communication, use of good judgment, and quick decision making, with the goal of providing the best support possible for the Survivors and restoring their status quo. Adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality. A Typical Day: Operational Excellence Competencies Shows constant improvements in the quality of work with limited supervision Shares regular feedback from the community with the senior stakeholders to improve the quality of our services Shares knowledge with less experienced team members Shows willingness to take on new projects/assignments Communication Competencies Understands the importance of visual aids in a successful presentation, and knows how to incorporate them effectively for impact Understands when written messages are appropriate and when to choose other forms of communication Shares knowledge with less experienced team members Uses effective cross cultural communication Analytical Competencies Develops a nuanced perspective based on facts and data Plans proactively for short to medium term goals Provides consistent feedback, updates, and measurements on the progress and achievement of individual goals Understands how the key drivers of the team relate to each other and how their decision making process impacts the function's key objectives Self & Interpersonal Competencies Shows awareness of individual's strengths, blind spots and areas of development Perseveres to find the goals deeper Why' behind policies, processes, and workflows Keeps team objectives community above individual aspirations Embraces challenges that require new skills and knowledge Recognizes conflicts and seeks support to resolve difficult situations Pushes oneself towards the best possible outcomes for the Airbnb community Maintains composure in crisis situations Your Expertise: 3+ years of relevant experience in customer service, mediation, emergency services, Trust & Safety operations, or a similar role operating in a contact center environment making calls and handling customer/client contacts Hospitality experience is a plus, in particular working for technology platforms. Ability to work weekend days and public holidays required, as well as evening shifts. Your schedule can change to meet business needs Ability to work in a high-pressure environment interacting with sensitive, confidential, and potentially traumatic imagery, conversations, and other materials. Excellent interpersonal and communication skills, both written and spoken, including conflict resolution. Ownership mentality and business mindset, with ability to drive work forward even in ambiguous situations Ability to manage your own time, plan, prioritize and organize tasks, and to work within prescribed schedules including breaks, lunches, and training time. Ability to understand and execute policies & procedures. Ability to maintain confidentiality during investigation. Is able to demonstrate an understanding of how to handle sensitive situations related to personal safety, including assessing the level of risk of the situation. Ideally has experience dealing with stakeholders in different functions and is able to communicate clearly in writing about cases for larger audiences. Hybrid Work Requirements & Expectations: To support productivity and maintain a professional hybrid work environment, employees are expected to adhere to the following: Workspace : A dedicated, quiet, and private workspace free from interruptions and external noise Internet Connectivity : During the working hours, maintain a minimum and consistent internet speed of 10 Mbps on your official devices to ensure reliability for work-related tasks, including calls and virtual meetings Professionalism: Employees must remain fully engaged, respectful, and maintain a professional presence during virtual meetings, with video participation required unless otherwise approved. Confidentiality & Security: Employees are responsible for protecting Airbnb’s Intellectual Property and Confidential Information. Work-related activities, including calls and meetings, must not be conducted in public places, while traveling, or in any setting that may compromise confidentiality or work quality. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

About Zensar: Zensar is a digital solutions company helping organizations around the world achieve new thresholds of business performance. We work with clients in banking and financial services, hi-tech and manufacturing, insurance, consumer services, and more. We prepare our clients for sustainable success through experience design, cloud technology, advanced analytics, and business acceleration. About Job: We are hiring a talented Program Manager professional to join our team. If you’re excited to be part of a winning team, Zensar is a great place to grow your career. You’ll be glad you make the right choice to join us. As a Program Manager in the Global Architecture team, you’re at the core of one of the largest services in our global organization. As part of a small group of technology experts, you will identify, recommend, and implement innovative solutions and best practices to continuously improve, expand and protect our core server and systems supporting multiple large services and all our associates, worldwide Essential duties and responsibilities: Experience -12 to 18 yrs Notice Period- 0 to 15 Days Notice Period (Immediate Joiner Preferred) Mode - WFO Hybrid Role Location - Bangalore and Pune Required Skills (Must Have and should meet all the below standards for qualifying to this role) 12+ years of project management experience · Demonstrate a strong sense of ownership and initiative · High degree of competency communicating and influencing senior leadership. · Proactive, strategic problem solver with the ability to anticipate opportunities and spot risks. · Ability to work across functional, geographical and cultural boundaries. · Build and maintain successful business partnerships at an individual and team level. · Independent worker who possesses sound time management skills and the ability to prioritize tasks and responsibilities. · Mediation, arbitration and negotiation skills to resolve conflicting views and set team direction · PMP, Lean Six Sigma or Agile Certifications are a plus. Handle large or strategic projects or multiple projects · Build program timelines and plans with financial, resource and material requirements · Build and lead cross-functional, geographically dispersed teams to develop and execute action plans to address critical situations. · Develop and present proposals and negotiate final agreements · Build professional written and verbal communications of sophisticated situations, findings, and resolution plans in succinct, executive language. · Interact with multiple executives who may have conflicting business priorities. · Provide leadership with insight and learning through a combination of data analysis and cross-functional interviews. · Deliver on-time results: meet achievements and target completion or release dates · Ensure quality of program delivery: consistent communications and reporting, effective and detailed mitigation of risk, issue resolution, and scope management · Drive partner satisfaction: meet/go above and beyond set by partners; ‘adoption’ of program end-product and/or service(s) · Partner cross-functionally: successful alignment, integration of relevant program components, silo-busting Solid Communication( Written and Spoken) Education &/ Additional Certification’s Certifications: PMP Preferred (not mandatory), CSM Preferred (not mandatory) Education: College/University degree or equivalent Show more Show less

Line of Service Advisory Industry/Sector FS X-Sector Specialism Operations Management Level Associate Job Description & Summary A career within Application and Emerging Technology services, will provide you with a unique opportunity to help our clients identify and prioritise emerging technologies that can help solve their business problems. We help clients design approaches to integrate new technologies, skills, and processes so they can get the most out of their technology investment and drive business results and innovation. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us. At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. " Travel Requirements : India and abroad as per project requirements Responsibilities Experience in banks/NBFCs/fintech and good understanding of lending products (including Credit policies) in the BFSI space Hands on experience in defining processes for lending products and requirements gathering for functionalities related to loan systems such as but not limited to Loan Origination System (LOS), Loan management system (LMS) Effective use of business modelling and requirements management techniques such as process and workflow modelling, use cases, user story definition, etc. Gather, review, and align Business Requirements from Business/Product following internal standard operating procedures Requirement Analysis through analyzing BRDs/Gap Documents Act as liaison/agent between Development and Business for requirements and assumptions clarification or validation, compromise, or agreement mediation, and to close information gaps Work with technical team, business users, vendors to resolve various issues with the project deliverables Providing functional support during the development and testing phases Strong communication, written and document management skills. Ability to track and manage delivery of multiple simultaneous projects Defining the governance framework for project management, change management, release management. Ensuring adherence to framework and identify areas of continuous improvement End-to-end management of digital transformation projects/program ensuring complete control of various constraints Manage project lifecycle activities from conceptualization to implementation and support by facilitating tracking, coordinating, and reporting project activities to meet business deadlines and complying with IT governance policies and processes Act as point of contact between the client, vendor team, other stakeholders involved in the project and manage day-to-day project activities Sharing project status of critical projects with Senior management Setting up governance framework and scorecard-based compliance index to assess adherence to process framework. Educating business and IT on processes and best practices Support on proposal building. Previous experience with Big-4, Banks, NBFCs and LOS, LMS product companies is preferred Mandatory Skill Sets Digital Transformation & Lending, knowledge of Retail and Corporate banking product and processes. Preferred Skill Sets Digital Transformation & Lending, CRM implementation. Years Of Experience Required 4-8 years of experience Education Qualification Btech/MBA Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Bachelor of Engineering, Master of Business Administration Degrees/Field Of Study Preferred Certifications (if blank, certifications not specified) Required Skills CRM Implementations Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Reasoning, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Communication, Documentation Development, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Intellectual Curiosity, Optimism, Performance Assessment, Performance Management Software, Problem Solving, Product Management, Product Operations, Project Delivery {+ 11 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date Show more Show less

Job Description Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution. Job Description - Grade Specific Define, plan and manage the business analysis approach, scope and team in terms of Business Analysis delivery for a project/program. Identify and interact with the key stakeholders to obtain further clarity, sign off and manage escalations. Actively fosters BA best practices across engagements. Skills (competencies) Abstract Thinking Active Listening Agile (Software Development Framework) Analytical Thinking Backlog Grooming Business Architecture Modeling Business Process Modeling (e.g. BPMN) Change Management Coaching Collaboration Commercial Acumen Conceptual Data Modeling Conflict Management Confluence Critical Thinking CxO Conversations Data Analysis Data Requirements Management Decision-Making Emotional Intelligence Enterprise Architecture Modelling Facilitation Functional IT Architecture Modelling Giving Feedback Google Cloud Platform (GCP) (Cloud Platform) Influencing Innovation Jira Mediation Mentoring Microsoft Office Motivation Negotiation Networking Power BI Presentation skills Prioritization Problem Solving Project Governance Project Management Project Planning Qlik Relationship-Building Requirements Gathering Risk Management Scope Management SQL Stakeholder Management Story Mapping Storytelling Strategic Management Strategic tThinking SWOT Analysis Systems Requirement Analysis (or Management) Tableau Trusted Advisor UI-Design / Wireframing UML User Journey User Research Verbal Communication Written Communication Show more Show less

Job Description Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution. Job Description - Grade Specific Performs analysis of processes, systems, data and business information and research, and builds up domain knowledge. Skills (competencies) Abstract Thinking Active Listening Agile (Software Development Framework) Analytical Thinking Backlog Grooming Business Architecture Modeling Business Process Modeling (e.g. BPMN) Change Management Coaching Collaboration Commercial Acumen Conceptual Data Modeling Conflict Management Confluence Critical Thinking CxO Conversations Data Analysis Data Requirements Management Decision-Making Emotional Intelligence Enterprise Architecture Modelling Facilitation Functional IT Architecture Modelling Giving Feedback Google Cloud Platform (GCP) (Cloud Platform) Influencing Innovation Jira Mediation Mentoring Microsoft Office Motivation Negotiation Networking Power BI Presentation skills Prioritization Problem Solving Project Governance Project Management Project Planning Qlik Relationship-Building Requirements Gathering Risk Management Scope Management SQL Stakeholder Management Story Mapping Storytelling Strategic Management Strategic tThinking SWOT Analysis Systems Requirement Analysis (or Management) Tableau Trusted Advisor UI-Design / Wireframing UML User Journey User Research Verbal Communication Written Communication

Job Description Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution. Job Description - Grade Specific Performs analysis of processes, systems, data and business information and research, and builds up domain knowledge. Skills (competencies) Abstract Thinking Active Listening Agile (Software Development Framework) Analytical Thinking Backlog Grooming Business Architecture Modeling Business Process Modeling (e.g. BPMN) Change Management Coaching Collaboration Commercial Acumen Conceptual Data Modeling Conflict Management Confluence Critical Thinking CxO Conversations Data Analysis Data Requirements Management Decision-Making Emotional Intelligence Enterprise Architecture Modelling Facilitation Functional IT Architecture Modelling Giving Feedback Google Cloud Platform (GCP) (Cloud Platform) Influencing Innovation Jira Mediation Mentoring Microsoft Office Motivation Negotiation Networking Power BI Presentation skills Prioritization Problem Solving Project Governance Project Management Project Planning Qlik Relationship-Building Requirements Gathering Risk Management Scope Management SQL Stakeholder Management Story Mapping Storytelling Strategic Management Strategic tThinking SWOT Analysis Systems Requirement Analysis (or Management) Tableau Trusted Advisor UI-Design / Wireframing UML User Journey User Research Verbal Communication Written Communication Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Senior Associate HR Operations Generalist is a developing subject matter expert, responsible for supporting various operational aspects of the employee lifecycle such as (but not limited to) tasks related to recruitment, onboarding, benefits administration, HRIS management, and employee record maintenance. The Senior Associate HR Operations Generalist requires attention to detail, strong organizational abilities, and familiarity with HR processes to contribute to the smooth execution of HR operations. What You'll Be Doing Key Responsibilities: Proactively supports with HR processes, including recruitment, onboarding, benefits administration, employee relations, performance management, and offboarding. Proactively supports opportunities for streamlining HR processes and procedures to enhance efficiency and effectiveness and implement best practices and innovative solutions to optimize workflows and HR operations. Contributes to ensuring HR activities and processes are in full compliance with relevant employment laws, regulations, and company policies. Receives instructions to use HR data to generate insights, trends, and metrics that inform decision-making and drive improvements. Contributes to organizational change initiatives within HR operations, providing guidance to employees during transitions. Works with other departments to align HR strategies with organizational objectives and ensure seamless operations. Works with HRIS software for data management, reporting, and analysis, ensuring data accuracy and integrity within the HRIS. Working knowledge on Workday / Success Factor is an added advantage Experience in HR process automation is an added advantage. Performs any other related task as required. Knowledge and Attributes: Developing understanding of HR processes, policies, and best practices across various functions, including recruitment, onboarding, benefits administration, employee relations, performance management, and offboarding. Developing understanding of relevant employment laws and regulations to ensure compliance and guide decision-making. Understanding of HRIS software and tools for efficient data management, reporting, and analytics. Developing ability to use change management concepts to guide employees through organizational transitions. Developing understanding of analyzing HR data to generate meaningful insights and present key metrics to inform strategic decisions. Developing proficiency in handling employee relations matters and conflict resolution through effective communication and mediation. Good written and verbal communication skills to effectively convey complex HR concepts to diverse audiences. Developing ability to lead HR projects from inception to completion, managing resources, timelines, and deliverables. Ability to collaborate with cross-functional teams, HR leadership, and external partners to achieve common goals. Academic Qualifications and Certifications: Bachelor's degree or equivalent in the field of Human Resources or related. Required Experience: Moderate level of experience in all aspects of HR operations, including recruitment, onboarding, benefits administration, employee relations, performance management, and offboarding. Relevant experience working on HRIS software for complex data management, reporting, and analytics. Moderate level of experience in identifying inefficiencies, streamlining processes, and enhancing HR workflows. Moderate level experience leading and overseeing HR projects, managing resources, timelines, and deliverables. Relevant experience introducing innovative solutions and best practices to improve HR operations. Workplace type: Hybrid Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Noida,Uttar Pradesh,India Job ID 766940 Join our Team About this opportunity: We are looking for a skilled Telecom Billing Mediation Specialist to manage and optimize the mediation process between network elements and the postpaid billing system. What you will do: Implement rules for data filtering, deduplication, and enrichment before sending to the billing system. Work with network, IT, and billing teams to ensure smooth integration between mediation and billing platforms. Optimize mediation rules to handle high-volume CDR processing efficiently. Perform data reconciliation between network elements, mediation, and billing systems. Investigate and resolve discrepancies in mediation and billing data. Monitor system health, troubleshoot issues, and ensure high availability of mediation services. Conduct root cause analysis (RCA) for mediation-related issues and implement corrective actions. You will bring: Hands-on experience with billing mediation platforms (e.g. Amdocs Mediation, IBM, HP Openet, etc.) Proficiency in SQL, Linux/Unix scripting, and data transformation tools. Familiarity with ETL processes, data parsing, and API integrations. Solid understanding of telecom postpaid billing systems (e.g., Amdocs, HP, Oracle BRM). Knowledge of network elements (MSC, MME, SGSN, GGSN, PCRF, OCS, IN) and their impact on mediation. Awareness of revenue assurance and fraud detection in telecom billing. Key Qualification: Bachelor’s degree in computer science, E.C.E Telecommunications. 10+ years of experience in telecom billing mediation. Experience in cloud-based mediation solutions (AWS, Azure, GCP) is a plus. Knowledge of 5G mediation and real-time charging architectures is an advantage. What happens once you apply?

About TeamLease Edtech ( https://www.teamleaseedtech.com ) TeamLease EdTech ( formerly known as Schoolguru Eduserve) is India’s leading learning solutions company providing comprehensive services across Universities and Corporates. We have an exclusive partnership with 40 of India’s largest Universities across 16 Indian states, we train 3.5 Lakh students on our platform through 9 Indian languages, work with 500 corporates in their upskilling/skilling initiatives and manage over 200 degree, diploma, certificate programs. About the role Role Title: Counselor/Senior Counselor Location: Noida Role: We are looking for a dedicated, compassionate student counsellor to join our team. The responsibilities of the Counselor/Sr. Counsellor includes Engaging with potential students to share information about courses, admissions, and financial assistance, while fostering strong connections and meeting enrollment objectives. Key Responsibilities: Engage with prospective students via calls, emails, and WhatsApp to understand their educational goals. Provide detailed information about programs, university partnerships, and career outcomes. Follow up on leads and convert inquiries into admissions. Meet and exceed Weekly/monthly/quarterly enrollment targets. Maintain a high conversion rate from inquiry to admission. Assist students in application submission, fee payment, and documentation. Build and maintain strong relationships with potential learners. Guide students through financial aid, scholarships, and installment plans. Stay updated on trending courses, competitor programs, and industry requirements. Education & Experience Bachelor’s degree in any stream. Excellent active listening and communication skills. Excellent interpersonal and mediation skills. Show more Show less

We are looking for a dedicated, compassionate student counsellor to join our team. The responsibilities of the Sr. Counsellor includes supporting the team with developing and monitoring counselling support for the team, and providing closing assistance as and when required. Key Responsibilities: ● Mentoring and driving productivity of immediate team mates ● Demonstrating on how to Connect to students who has enquired for programs on a daily basis ● Tracking Follow-up with the students and ensure all doubts of the students are cleared for self and for the team mates ● Assisting the team for admission closures as and when it is required. ● Working directly with the team to develop solutions and set achievable goals. ● Develop rapport with other inter department colleagues ● Reporting student issues to the appropriate authorities. Education & Experience ● Bachelor’s degree in any stream. ● Excellent active listening and communication skills. ● Patient, friendly, and accommodating personality. ● Excellent interpersonal and mediation skills. Show more Show less

Job Description Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution. Job Description - Grade Specific Performs analysis of processes, systems, data and business information and research, and builds up domain knowledge. Skills (competencies) Abstract Thinking Active Listening Agile (Software Development Framework) Analytical Thinking Backlog Grooming Business Architecture Modeling Business Process Modeling (e.g. BPMN) Change Management Coaching Collaboration Commercial Acumen Conceptual Data Modeling Conflict Management Confluence Critical Thinking CxO Conversations Data Analysis Data Requirements Management Decision-Making Emotional Intelligence Enterprise Architecture Modelling Facilitation Functional IT Architecture Modelling Giving Feedback Google Cloud Platform (GCP) (Cloud Platform) Influencing Innovation Jira Mediation Mentoring Microsoft Office Motivation Negotiation Networking Power BI Presentation skills Prioritization Problem Solving Project Governance Project Management Project Planning Qlik Relationship-Building Requirements Gathering Risk Management Scope Management SQL Stakeholder Management Story Mapping Storytelling Strategic Management Strategic tThinking SWOT Analysis Systems Requirement Analysis (or Management) Tableau Trusted Advisor UI-Design / Wireframing UML User Journey User Research Verbal Communication Written Communication Show more Show less

We are looking for a qualified Sr. Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. To be successful as a Sr. customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. Sr. Customer Support Executive Responsibilities: Upsell other products wherever possible. Identify the needs of the customers, resolve issues and provide solutions. Maintain good customer relations. Meet personal targets and work towards meeting team targets. Maintain records of the conversations with the customer and analyze the data. Write and submit timely reports on performance, targets, and customer queries. Customer Support Executive Requirements: A bachelor’s degree in any domain. A minimum of 4-5 years’ experience in a same role. Excellent interpersonal and written and oral communication skills. Ability to lead a team. Knowledge of CRM systems. Computer skills. Preferred Languages: English, Hindi, Kannada & Telugu Preferred only: Female Knowledge of mediation and conflict resolution techniques is preferable. Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Ability to commute/relocate: Basavangudi, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred) Experience: Sales: 1 year (Required) Work Location: In person

We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. What you'll do In your role as a Business Process Consultant - SAP BRIM Convergent Charging, you will be responsible to provide advisory and implementation services to evaluate, design, and configure end to end business processes as per BRIM standard processes for cross industries. You will collaborate closely work with your team members to ensure success of the customer. Business Process Consultant will drive innovation, and guide customer transformations with excellent product knowledge and confidence. In your day-to-day you will: Acts as trusted advisor on strategic accounts and faces to client middle and top management level Implementation SAP Convergent Charging and proficient with tools i.e. core tool, cat tool, Bart tool and IEC. Design and configure Consume to cash, Pre-paid and post-paid scenarios of cross industries Designing and configuration of e2e convergent charging processes with Integration of SAP Convergent Invoicing, Convergent Mediation and SOM. Designing and configuration of Charge plans, charges, and refill plans, refill logic, translation tables, pricing macros etc. Possess decent understanding of Java API’s and SOAP Web services. Hands on in designing Rating Process, Charging Process, Refilling and Rerating, Session Rating. Conduct show & tell workshops to demonstrate e2e customer service processes which are triggers from convergent charging. Prepare business process design document as per the customer requirement. Support knowledge sharing initiatives and identify training needs for strategic areas Define and maintain consulting services definition & maintenance and service delivery to the customer Engage with C-level stake holders in understanding business requirements, current solution landscape and propose newer solutions and applications that provide enhanced value from customer perspective Provide expert consulting services for customers What you bring Do you carry a minimum of 7 years’ total experience with 3-4 years of experience in convergent charging implementation? Are you expert in designing and delivering e2e Convergent Charging processes for cross industry customer? Are you skilled in managing senior customer as well as internal stakeholders? Are you analytical, self-motivated, and enjoy problem solving? Do you enjoy continuous learning and working efficiently in a fast-paced environment? If this sounds like you, do you also bring: Possess in depth knowledge in the Implementation of BRIM Convergent Charging processes for cross industry Experience in implementation of S/4HANA BRIM solution for cross industry customers Hands on experience and deep knowledge of account receivables, accounts payables, security deposits, instalment plan, collection strategy, refunds, write-off, reconciliation Deep understanding of SAP's S/4HANA Utilities solution and service offerings including packaged solutions Clear alignment and cooperation across Client and SAP teams. Experience in gathering requirements from Customers, Preparing the Business Process Design Document, configuring the system and preparing functional specifications and project relevant documentation. Innovation mindset in identifying and developing new cross-customer topics. Graduate / Post-Graduate degree in Management, in Commerce or CA, ICWA, IT or Engineering, or equivalent Telecom industry experience. Certification on BRIM will be plus Excellent communication and presentation skills Team player and ability to work successfully in culturally diverse environments. Meet your team Together with your team, you will work on delivering advisory as well as implementation services to cross industries customers, leveraging solutions such as SAP S/4 HANA, SAP BRIM and related suite of solutions. Your team is actively engaged with customers across geographies to ensure their success and deliver value through our service offerings. Your team delivers a unique combination of platform, cloud, innovative industry solutions and transformation expertise to help to grow revenues, improve cash flow & increase margins. #SAPInternalT2 #BusinessProcessT2 #CSPostings2023 #ERPCloud #SAPCSSCareers Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 420124 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

Customer Support Executive Job Description We are looking for a qualified Customer Support Executive to display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring with the team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. Roles & Responsibilities:  Overseeing the customer service process.  Resolving customer complaints brought to your attention.  Planning the training and standardization of service delivery.  Monitoring the work of individual representatives and of the team.  Conducting quality assurance surveys with customers and providing feedback to the staff.  Possessing excellent product knowledge to enhance customer support. Skills Required:  Excellent interpersonal and written and oral communication skills.  Knowledge of CRM systems.  Computer skills.  Knowledge of mediation and conflict resolution techniques is preferable.  Fluent in English, Hindi and Local Language Educational Qualification: Any Graduation Experience: Min 1-3 years Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Health insurance Leave encashment Paid sick time Provident Fund Schedule: Day shift Work Location: In person

Introduction A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into solutions. Seeking new possibilities and always staying curious, we are a team dedicated to creating the world’s leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career. IBM’s product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive. Your Role And Responsibilities As a Technical Support Professional, you should have experience in a customer-facing leadership capacity. This role necessitates exceptional customer relationship management skills along with a solid technical grasp of the product/s they will support. The Technical Support Professional is expected to adeptly manage conflicting priorities, thrive under pressure, and autonomously navigate tasks with minimal active guidance. The successful applicant should possess a comprehensive understanding of IBM support, development, and service processes and deliveries. Knowledge of other IBM business procedures and professional training in mediation or conflict resolution would be advantageous. Your Primary Responsibilities Include Direct Problem-Solving Experience: Previous experience in addressing client issues is valuable, along with a demonstrated ability to effectively resolve problems. Strong Communication Skills: Ability to communicate clearly with both internal and external clients through spoken and written channels. Business Networking Experience: In-depth experience and understanding of the IBM and/or OEM support organizations, facilitating effective networking and collaboration. Excellent Coordination, Leadership & Organizational Skills: Exceptional coordination and organizational abilities, capable of leading diverse teams and multitasking within a team-based business network environment. Proficiency in project management is beneficial. Excellence in Client Service & Client Satisfaction: Personal commitment to pursuing client satisfaction and continuous improvement in the delivery of client problem resolution. Language Skills: Proficiency in English is required, with fluency in multiple languages considered advantageous. Required Technical And Professional Expertise 5+ years of experience. Hands-on Object-oriented programming (especially Java, but C++, C# experience also beneficial) Technical knowledge of UNIX/Linux and Windows preferred webMethods product knowledge a plus! Analytical thinking and problem-solving skills Excellent attitude contributing to the overall high morale of the team Excellent interpersonal and written communications skills Preferred Technical And Professional Experience Experience in a customer service or support role preferred Knowledge of some of the following technologies: ElasticSearch, Oracle and SQL Server Knowledge of Cloud technologies, Containerization, Kubernetes Experience with utilities like packet sniffers, analyzing, stack traces and core dumps, IDEs Show more Show less

Job Description Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution. Job Description - Grade Specific Performs analysis of processes, systems, data and business information and research, and builds up domain knowledge. Skills (competencies) Abstract Thinking Active Listening Agile (Software Development Framework) Analytical Thinking Backlog Grooming Business Architecture Modeling Business Process Modeling (e.g. BPMN) Change Management Coaching Collaboration Commercial Acumen Conceptual Data Modeling Conflict Management Confluence Critical Thinking CxO Conversations Data Analysis Data Requirements Management Decision-Making Emotional Intelligence Enterprise Architecture Modelling Facilitation Functional IT Architecture Modelling Giving Feedback Google Cloud Platform (GCP) (Cloud Platform) Influencing Innovation Jira Mediation Mentoring Microsoft Office Motivation Negotiation Networking Power BI Presentation skills Prioritization Problem Solving Project Governance Project Management Project Planning Qlik Relationship-Building Requirements Gathering Risk Management Scope Management SQL Stakeholder Management Story Mapping Storytelling Strategic Management Strategic tThinking SWOT Analysis Systems Requirement Analysis (or Management) Tableau Trusted Advisor UI-Design / Wireframing UML User Journey User Research Verbal Communication Written Communication Show more Show less

Job Description Business Advisors shape the vision with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution. Job Description - Grade Specific Conducts appropriate meetings/workshops to elicit/understand and document the business requirements using their domain expertise. In addition, may also produce process and data models of the current and/or future state. Skills (competencies) Abstract Thinking Active Listening Agile (Software Development Framework) Analytical Thinking Backlog Grooming Business Architecture Modeling Business Process Modeling (e.g. BPMN) Change Management Coaching Collaboration Commercial Acumen Conceptual Data Modeling Conflict Management Confluence Critical Thinking CxO Conversations Data Analysis Data Requirements Management Decision-Making Emotional Intelligence Enterprise Architecture Modelling Facilitation Functional IT Architecture Modelling Giving Feedback Google Cloud Platform (GCP) (Cloud Platform) Influencing Innovation Jira Mediation Mentoring Microsoft Office Motivation Negotiation Networking Power BI Presentation skills Prioritization Problem Solving Project Governance Project Management Project Planning Qlik Relationship-Building Requirements Gathering Risk Management Scope Management SQL Stakeholder Management Story Mapping Storytelling Strategic Management Strategic tThinking SWOT Analysis Systems Requirement Analysis (or Management) Tableau Trusted Advisor UI-Design / Wireframing UML User Journey User Research Verbal Communication Written Communication Show more Show less

Job Description Business Advisors shape the vision with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution. Job Description - Grade Specific Conducts appropriate meetings/workshops to elicit/understand and document the business requirements using their domain expertise. In addition, may also produce process and data models of the current and/or future state. Skills (competencies) Abstract Thinking Active Listening Agile (Software Development Framework) Analytical Thinking Backlog Grooming Business Architecture Modeling Business Process Modeling (e.g. BPMN) Change Management Coaching Collaboration Commercial Acumen Conceptual Data Modeling Conflict Management Confluence Critical Thinking CxO Conversations Data Analysis Data Requirements Management Decision-Making Emotional Intelligence Enterprise Architecture Modelling Facilitation Functional IT Architecture Modelling Giving Feedback Google Cloud Platform (GCP) (Cloud Platform) Influencing Innovation Jira Mediation Mentoring Microsoft Office Motivation Negotiation Networking Power BI Presentation skills Prioritization Problem Solving Project Governance Project Management Project Planning Qlik Relationship-Building Requirements Gathering Risk Management Scope Management SQL Stakeholder Management Story Mapping Storytelling Strategic Management Strategic tThinking SWOT Analysis Systems Requirement Analysis (or Management) Tableau Trusted Advisor UI-Design / Wireframing UML User Journey User Research Verbal Communication Written Communication Show more Show less