608 Mediation Jobs - Page 7

Join our Team About this opportunity: Looking to be a part of reinventing the future of technology? We have the perfect opportunity for you. As a key member of our Application Development and 3rd Level support team, you'll be at the helm of ensuring cost-effective design, apt technology evolution, and the reliability of our applications and tools. Your role will be pivotal in maintaining the performance of our applications from both a product and end-to-end perspective, along with ensuring sufficient capacity to fulfil the growing business requirements and projections of our customers. What you will do: Take up various Application Development Support activities. Provide support for executing complex changes. Aid in incident restoration and problem management support. Perform application, engineering, and IS/IT specification analysis and design. Develop detailed project plans for solution development. Prepare low-level installation, integration, and test plans. Ensure software configuration and quality management. Facilitate application lifecycle, release and deployment, and capacity and performance management. The skills you bring: Good Development experience on Nokia Mediation - NCS22/24 Good hands on of Perl, C and Java Programming and Knowledge of Kubernetes , cloud, virtualization Experience in Designing high traffic business critical solutions Prior experience in handling critical Production emergencies Open to work 24*7 and provide technical support to support team when required Hands-on experience on UNIX, Linux, Clustering, Oracle, MySQL, PostgreSQL, Shell, Python scripting IP networking and client server concepts Good understanding of 5G, CHF, VOICE, SMS,GSM / IN call flow, CAMEL, HLD LLD designing Good debugging and troubleshooting skill, Config Tuning, understanding of thread dump Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: India (IN) || Noida Req ID: 769482

Dear Job Seeker , Greetings of the day We are happy to introduce ourselves as one of the fastest growing HR Solution Providers . Currently We are looking for an Counsellor Cum Admin for one of our Prestigious Clients . Open Position - Admission Counselling Location - GK 2 New Delhi & DLF Gurgaon Exp - 1 + ( fresher are also welcome ) CTC - Hike on CTC Skills - ● Providing counselling face-to-face, over the telephone, or online ● Helping students make learning decisions relating to programs and faculty ● Counselling prospective students keeping in mind conversion targets (program-based and subject-based) ● Assisting with conflict mediation and resolution between students, students and teachers, or parents and teachers to ensure students’ goals are not disrupted ● Keeping confidential records ● Building a relationship of trust and respect with clients, teachers, parents, and students ● Listening to clients, teachers, parents, or students’ concerns, empathizing with them and providing prompt and accurate solutions for their concerns ● Assist in daily administrative activities of the institute ● Maintain calendar to coordinate daily classes schedule smoothly ● Manage the invoices relating to fee payments and other official documents ● Creating/modifying reports, invoices, and letters as per requirement ● Handling enquiries received via walk-ins, calls, e-mails, and references & trying to convert the same into enrolments ● Managing the admin requirements of the institute like maintenance, vendor management, stockkeeping of equipment & Supplies etc. ● Assist in coordination with students, parents & teachers ● Assist in managing the special events organized in the institute if you are interested or have any reference then kindly send me your updated profile along with the below details at dharmendra@directionhr.com . Thanks & Regards Dharmendra Singh Email- dharmendra@directionhr.com

About VOIS VO IS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK. Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, VO IS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone. About VOIS India In 2009, VO IS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VO IS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more. Job Role 2 to 5 years of experience in Test Management across the full SDLC in Telco Billing, Online and Mediation environments. ISTQB foundation certification in Software testing (or equivalent) as a minimum Experience of testing Billing/Mediation, CRM and / or Online Media web / WAP portals in a Telco environment Experience of testing Unix Software with Oracle databases, Web applications, and any Middleware Understanding of the basic CRM journeys in Telecom domain for the customer. Strong knowledge in Customer management, products, Provisioning, Billing area Troubleshooting skills for error handling Experience in Test management Tools like ALM and RQM. Knowledge of structured test methods and processes Experience of System, Integration and Regression testing of Telco systems with complex user interfaces. India VOIS Equal Opportunity Employer Commitment: VO IS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics. As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion , Top 50 Best Workplaces for Women , Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do. By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills! Apply now, and we’ll be in touch!

About VOIS VO IS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK. Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, VO IS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone. About VOIS India In 2009, VO IS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VO IS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more. Responsibilities Job Role: 2 to 6 years of experience in Test Management across the full SDLC in Telco Billing, Online and Mediation environments. ISTQB foundation certification in Software testing (or equivalent) as a minimum Experience of testing Billing/Mediation, CRM and / or Online Media web / WAP portals in a Telco environment Experience of testing Unix Software with Oracle databases, Web applications, IBM Message-Queues, Teradata applications and any Middleware Understanding of the basic CRM journeys in Telecom domain for the customer. Thorough knowledge and understanding of Unix Familiar in working with the XMLs and its structuring Thorough knowledge and understanding of SQL. Must have hands on experience with basic and intermediate SQL Efficient in understanding and maintenance of the Perl Scripts Preferably should be familiar with the Amdocs/Customer Billing skills Troubleshooting skills for error handling Experience in Test management Tools like ALM and JIRA Knowledge of structured test methods and processes Experience of System, Integration and Regression testing of Telco systems with complex user interfaces. India VOIS Equal Opportunity Employer Commitment: VO IS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics. As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion , Top 50 Best Workplaces for Women , Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do. By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills! Apply now, and we’ll be in touch!

Job description Kindly Call or Share your resume on 9205777327 Job Title: Senior HR Executive – Employee Relations Department: Human Resources Location: On‑site – Rohini, Delhi (D‑Mall, 4th Floor) Employment Type: Full‑time | 6‑day week (Monday – Saturday) Compensation: Up to ₹4.5 LPA (≈ ₹35,000/month) About Aimlay Pvt. Ltd. Aimlay is an education‑centric organization committed to empowering working professionals and learners through customized academic solutions. Our culture prizes transparency, empathy, and continuous growth—values that begin with our own people. Role Overview As a Senior HR Executive – Employee Relations, you will be the first point of contact for all workplace‑relations matters. Your mission is to maintain a positive, inclusive environment by resolving grievances quickly, mediating conflicts, and ensuring adherence to statutory policies (PF, ESI, etc.). This role is dedicated to Employee Relations and does not involve recruitment, onboarding, or payroll. Key Responsibilities Area What You’ll Do Grievance Handling : Receive, investigate, and resolve employee grievances with professionalism, confidentiality, and empathy. Conflict Resolution & Discipline : Lead mediation sessions, recommend corrective actions, and guide managers through disciplinary procedures while ensuring fairness and compliance. Policy & Statutory Compliance : Serve as the go‑to expert on PF, ESI, and company HR policies; answer employee queries and liaise with finance/payroll for timely resolutions. Employee Engagement : Conduct regular floor‑walks, feedback sessions, and pulse checks to foster trust and boost morale across departments. Documentation & Reporting : Maintain meticulous records of all ERM cases, trackers, and dashboards via MS Excel; generate weekly/monthly ER reports for management. Culture Building : Partner with the HR team on initiatives that promote transparency, inclusion, and recognition, reinforcing Aimlay’s core values. Must‑Have Requirements Experience: Minimum 2 years in Employee Relations, grievance handling, or HR generalist roles with a heavy ER focus Knowledge: In‑depth understanding of PF, ESI, and foundational HR‑policy frameworks Skills: Advanced MS Excel for trackers and analytics Outstanding interpersonal & written communication Calm, solution‑oriented attitude with strict confidentiality Mind‑set: Empathetic, proactive, and able to balance employee advocacy with business goals What We Offer Competitive salary up to ₹4.5 LPA Stable, growth‑focused environment with a collaborative HR team Hands‑on responsibility and autonomy to shape employee experience Opportunities for learning and professional development Transparent, supportive leadership committed to a positive workplace culture Ready to Make an Impact? Send your updated CV to exec.ta@aimlay.com or WhatsApp 920 577 7327 Join Aimlay and help us nurture a workplace where everyone can thrive.

Noida,Uttar Pradesh,India Job ID 769482 Join our Team About this opportunity: Looking to be a part of reinventing the future of technology? We have the perfect opportunity for you. As a key member of our Application Development and 3rd Level support team, you'll be at the helm of ensuring cost-effective design, apt technology evolution, and the reliability of our applications and tools. Your role will be pivotal in maintaining the performance of our applications from both a product and end-to-end perspective, along with ensuring sufficient capacity to fulfil the growing business requirements and projections of our customers. What you will do: Take up various Application Development Support activities. Provide support for executing complex changes. Aid in incident restoration and problem management support. Perform application, engineering, and IS/IT specification analysis and design. Develop detailed project plans for solution development. Prepare low-level installation, integration, and test plans. Ensure software configuration and quality management. Facilitate application lifecycle, release and deployment, and capacity and performance management. The skills you bring: - Good Development experience on Nokia Mediation - NCS22/24 Good hands on of Perl, C and Java Programming and Knowledge of Kubernetes , cloud, virtualization Experience in Designing high traffic business critical solutions Prior experience in handling critical Production emergencies Open to work 24*7 and provide technical support to support team when required Hands-on experience on UNIX, Linux, Clustering, Oracle, MySQL, PostgreSQL, Shell, Python scripting IP networking and client server concepts Good understanding of 5G, CHF, VOICE, SMS,GSM / IN call flow, CAMEL, HLD LLD designing Good debugging and troubleshooting skill, Config Tuning, understanding of thread dump Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply?

About FM: FM is a 190-year-old, Fortune 500 commercial property insurance company of 6,000+ employees with a unique focus on science and risk engineering. Serving over a quarter of the Fortune 500 and major corporations globally, they deliver data-driven strategies that enhance resilience, ensure business continuity, and empower organizations to thrive. FM India located in Bengaluru is a strategic location for driving FM's global operational efficiency that allows them to leverage the country’s talented workforce and advance their capabilities to serve their clients better. Role Title: Software Engineering Manager - Spec Position Summary: This role is a player / coach manager and a contributing member of their technology teams. The role oversees technology delivery of their teams, which may be comprised of full-time technologists, contingent workers, and / or vendor partners. This role guides technology direction and leads technical initiatives for their product teams. It is the quality gatekeeper of their teams and ensures FM development, security, and test standards are followed by overseeing coding process and ensures standards and process such as code reviews, refinement, and releases are followed through their technical guidance and leadership. The role is a servant leader and helps to remove obstacles from their teams proactively identifying risk and providing technology proof of concept and templates. The focus is on building strong teams and ensures their team members have the appropriate technical skills and cultural fit through coaching and mentoring. This role helps to build and maximize the capabilities and skills within and across the Software Engineering department. The role is responsible for the development and growth of their full-time employees and building of their individual competencies. They are responsible for team composition optimization, for reviewing priorities and assessing resource and or backlog redirection, for metrics associated with talent evolution, and for all other administrative responsibilities within the department. This role is a technologist who identifies relevant technology trends and tools that could improve skillsets within the organization and overall technology product delivery. The role holder acts as practice leader who engages with product owners as a technical SME. Job Responsibilities: Technical Value Delivery – Team Level for all Team Members: Driving Delivery & Tech Needs. Quality Gatekeeper: Coding Process, Code Reviews, Refinement, Releases, Technical Guidance & Leadership. Remove Blockers - Raise Risks, CRs, Paves the Way via POCs, Templating. Removes Distractions. Team Building - Building Strong Dev Teams, Tech & Cultural Fit Eval, Coach & Mentor the Team. Administration – Team Level: Admin of/for Direct Reports both full-time and contingent: Hiring, Workday Admin, HR, Immigration, Required Training, Access, Contracts, Legal, Budgeting, Planning.Provide technical leadership for successful platform and project implementations Develops Talent – Individual Level for Full Time Employees, 1:1s, Individual Coach & Mentor, Training, Finding New Opportunities, Performance Reviews, Promotions. Assist to expand Capabilities – SBE, Tech Product Level: Drives Strategy, Leading Strategic Org Objectives: Future Tech Needs, POCs, Community of Interest sponsorship. Skill and Experience: 7 to 9 years of experience required to perform essential job functions. Additional Experience Qualifier (optional) : Experience as a team lead in development and evaluating technologies, running effective technology proof of concepts. Experience interviewing, hiring and assessing personnel. Experience in coaching, mentoring, and developing highly motivated technical workforce. Strong background in appropriate area of technology. Communication skills to provide guidance and education on new concepts and practices to engineering team members; Ability to provide clear and direction communication regarding performance and skill development; Proven skills in coaching engineering team members in the areas of performance, standards and work methods; Proven ability to resolve conflicts in within and across teams; before they escalate (mediation skills); Ability to assist in the organization events (theme meetings, hackathons) in the subject area; Ability to create an atmosphere of trust and comfortable and efficient work environment.3+ years experience working with DevOps, CI/CD, GitOps, Agile methodologies. Must Have Skills: "Enterprise software architecture and full SDLC, including AI tooling. Proficient in C#, .NET, REACT, Docker, Kubernetes, ADO Pipelines, Webservers, and SQL Cloud-native development and containerization technologies Strong software quality, security, and CI/CD practices Skilled in integration technologies and REST API design, (including GraphQL is preferred) Skilled in Scaling technologies. Education and Certifications: 4 Year / Bachelors Degree in Computer Science, Software Engineering Work location: Bengaluru

Hello Visionary! We empower our people to stay resilient and relevant in a constantly evolving world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make an outstanding addition to our vibrant team. Siemens Technology and Services Private Limited (STSPL) is the Indian subsidiary of German multinational engineering and electronics conglomerate Siemens that focuses on IT and management services. The subsidiary is split into four units: Corporate Technology India, Siemens Corporate Finance and Controlling, Global Shared Services, and Siemens Management Consulting. Located in Balewadi High Street in Pune , it has over 5000 employees. We are making the lives of people who travel easier and more enjoyable while constantly developing new, intelligent mobility solutions. We are looking for a System Engineer – DCS. You’ll make a difference by: As System Engineer - Data Communication System (DCS) and Video Transmission system (VTS), you will be responsible for: Technical Proficiency Wired Network – Design and implementing network infrastructure for industrial networks. L2 and L3 network configuration and troubleshooting. Installation, Test and Commissioning of Industrial networks. Knowledge of Optical and Electrical network implementation ensuring compliance to requirements. Technical support and migration plan for networks already commissioned. Wireless Network – Designing and implementing Radio infrastructure for industrial networks. Link Budget calculation and Radio network planning for Railway and Metro deployment. Installation, Test and Commissioning of wireless networks, Interference Test, Coverage Tests. IT-Security – Design and implementation of Network Security and Network device hardening. Product knowledge and designing Proof of concept. External interface management. Implementation of logging functions for Security. Installation, Test and Commissioning of designed solution including Firewalls or a DMZ Work assignments: Responsibility for the management of rollouts of data communication systems (DCS) and Video transmission system (VTS) as part of large-scale railway infrastructure projects within time, budget, and quality framework: Ensuring economic success and (internal) customer happiness for DCS and VTS application projects. Carrying responsibility for the application scope, both technical and commercial. Coordination with OEMs and contractors, Representation of the application scope within the project towards the PM and customer, whilst working with the line management (group lead). Application planning, controlling, and reporting: For DCS and VTS projects: determination of the comprehensive project objectives from the Project Management and provided documents. Preparation of the project planning and the required project documents. Ensuring compliance with defined procedures/processes for project controlling and reporting. Application implementation: Responsible for coordinating the implementation of complex applications in collaboration with international partners. Acts as the primary interface between internal teams and external contractors, ensuring flawless integration and alignment across all collaborators. Ensuring that the application goals defined with the project management and all project participants are achieved. Exploration of further business opportunities: Identification and exploitation of additional business opportunities during project implementation, e.g. identifying Change Requests or extending the scope towards generic application work packages. Leadership: Technical leadership of the Application team including staff resource planning and coordination with the organizational units involved. Handling following team setup: Projects Support functions and Quality Management System Engineering and Hardware and Software Engineering for Interlocking and Diagnostic Systems Test Management RAMS Management Validation You’ll win us over by: Degree in electronics engineering or systems engineering preferably with railway specific specialization. Professional experience of minimum 5 years in railway transportation systems, ideally in the rail systems business, with the focus on (System) Engineering in CBTC domain Knowledge of project management principles for project realization and execution Proficient English essential both written and oral, knowledge of German is an asset. Independent and structured approach to work Team leadership and mediation skills between teams Join us and be yourself! We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Make your mark in our exciting world at Siemens. This role is based in Pune and is an Individual contributor role. You might be required to visit other locations within India and outside. In return, you'll get the chance to work with teams impacting - and the shape of things to come. We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and encouragement and help us shape tomorrow. Find out more about Siemens careers at: www.siemens.com/careers

DESCRIPTION We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join Amazon who is ready to drive high-visibility, strategic, revenue-generating programs as well as leverage Lean methodologies to lead process improvement initiatives Candidate with a strong record of owning and executing strategic, cross-functional projects as well as partnering with other teams to drive key process improvement programs. This role requires working with business teams across the company to define requirements and high-level process/system solutions, leading cross-functional teams and managing the timelines to support organization wide project launches. Key job responsibilities Work experience is preferred (1 – 3 years) Exposure to data mining tools like SQL, datnet etc Has managed critical operational processes, with end-to-end business responsibility Experience in direct-to-customer fulfillment operations, similar hands-on experience Strong process definition and optimization skills; proven ability to define effective, efficient, and scalable processes and drive continuous improvement through root cause identification and defect elimination Experience in a highly analytical, results-oriented environment with cross functional interactions Strong analytical, mediation and problem resolution skills Must be metrics-driven Have a background in quantitative decision making, ability to drive business/operations metrics, and driving adoption of different tools and resources Excellent written and oral communication skills Skilled in collaborative management environment, succeeding through regular meetings and clear formal and informal communication with members of various teams A day in the life An innovative document manager with superior analytical abilities and preferred experience in Lean Manufacturing methodologies Has knowledge and experience in fulfillment operations as well as excellent technical, problem-solving, and communication skills Finds practical and simple solutions to complex problems without sacrificing quality or core functionality Provide day-to-day support during the rollout/implementation of newer systems/processes and gather feedback Map business requirements, understand business process, study and analyze workflows, design solutions and prepare functional specifications Proactively raises issues /alarms that may have an impact on core deliverables or operations to manager or stakeholders Analyzes data and evaluate trends/ patterns and recommend generic pattern to be translated into rules About the team About the team Rest of World Inbound (ROW IB) team is a vertical of ROW APEX, India Operations. Our team objective is to provide the hassle free and smooth inbounding experience to all sellers and vendors across amazon fulfillment centres. The team is responsible to plan the freight delivery across fulfillment centres and perform rescue operations, and contingency management. BASIC QUALIFICATIONS Experience with Excel Experience with SQL Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics PREFERRED QUALIFICATIONS Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Job details IND, TS, Hyderabad Supply Chain/Transportation Management

Location & Type On-site, Rohini, Delhi Full-time Salary: Up to ₹4.4 LPA Experience Required: 2+ years in Employee Relations (Excel Advanced Mandatory) About Aimlay Pvt. Ltd. Aimlay is a progressive company committed to fostering transparency, trust, and empathy in the workplace. We are seeking a skilled HR professional to advance our efforts in building a supportive and respectful culture. Role Overview The Sr. HR Executive – Employee Relations will serve as the primary point of contact for all employee-related matters. This role involves managing grievances, conflicts, and disciplinary processes with confidentiality and impartiality. You will also support initiatives aimed at enhancing employee satisfaction and maintaining a positive work environment. This position does not include recruitment responsibilities. Key Responsibilities Manage Grievances Receive and resolve employee concerns and complaints professionally and discreetly. Handle Employee Relations Address workplace conflicts, facilitate disciplinary procedures, and mediate disputes effectively expertia.ai+1in.indeed.com+1workello.com+12aimlay.com+12expertia.ai+12iimjobs.com+2simplyhired.co.in+2shine.com+2. Foster Workplace Culture Collaborate with HR on initiatives that promote an inclusive and productive environment. Liaison Between Employees & Management Act as a trusted intermediary to ensure alignment and uphold employee confidence. Maintain Documentation Record all employee relations cases, outcomes, and follow-up actions accurately in HR systems. Support Retention Programs Assist with activities such as exit interviews and employee feedback initiatives to support retention efforts. Must-Have Qualifications A minimum of 2 years’ experience in employee relations, grievance management, or related HR functions Demonstrated ability to maintain confidentiality and discretion Strong communication and interpersonal skills Solution-driven mindset with a focus on resolving workplace issues Desired Competencies Expertise in conflict mediation and negotiation Familiarity with labor laws and policy compliance Strong documentation and analytical abilities Capability to influence and liaise with diverse stakeholders What We Offer Competitive salary up to ₹4.4 LPA An opportunity to shape employee relations strategies and culture within an HR-driven team On-site environment in a collaborative and supportive setting A meaningful role with visible impact on workplace morale and retention How to Apply Email: sakshi.bhardwaj@aimlay.com or Contact : 9821322533

Location & Type On-site, Rohini, Delhi Full-time Salary: Up to ₹4.4 LPA Experience Required: 2+ years in Employee Relations (Excel Advanced Mandatory) About Aimlay Pvt. Ltd. Aimlay is a progressive company committed to fostering transparency, trust, and empathy in the workplace. We are seeking a skilled HR professional to advance our efforts in building a supportive and respectful culture. Role Overview The Sr. HR Executive – Employee Relations will serve as the primary point of contact for all employee-related matters. This role involves managing grievances, conflicts, and disciplinary processes with confidentiality and impartiality. You will also support initiatives aimed at enhancing employee satisfaction and maintaining a positive work environment. This position does not include recruitment responsibilities. Key Responsibilities Manage Grievances Receive and resolve employee concerns and complaints professionally and discreetly. Handle Employee Relations Address workplace conflicts, facilitate disciplinary procedures, and mediate disputes effectively expertia.ai+1in.indeed.com+1workello.com+12aimlay.com+12expertia.ai+12iimjobs.com+2simplyhired.co.in+2shine.com+2. Foster Workplace Culture Collaborate with HR on initiatives that promote an inclusive and productive environment. Liaison Between Employees & Management Act as a trusted intermediary to ensure alignment and uphold employee confidence. Maintain Documentation Record all employee relations cases, outcomes, and follow-up actions accurately in HR systems. Support Retention Programs Assist with activities such as exit interviews and employee feedback initiatives to support retention efforts. Must-Have Qualifications A minimum of 2 years’ experience in employee relations, grievance management, or related HR functions Demonstrated ability to maintain confidentiality and discretion Strong communication and interpersonal skills Solution-driven mindset with a focus on resolving workplace issues Desired Competencies Expertise in conflict mediation and negotiation Familiarity with labor laws and policy compliance Strong documentation and analytical abilities Capability to influence and liaise with diverse stakeholders What We Offer Competitive salary up to ₹4.4 LPA An opportunity to shape employee relations strategies and culture within an HR-driven team On-site environment in a collaborative and supportive setting A meaningful role with visible impact on workplace morale and retention How to Apply Email: sakshi.bhardwaj@aimlay.com or Contact : 9821322533 Job Types: Full-time, Permanent, Fresher Pay: Up to ₹35,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Leave encashment Paid sick time Provident Fund Application Question(s): What is your current location? Are you an immediate joiner? How much total years of experience you have as Grievances Handling, Employee Relations and Engagement ? Do you know about POSH policies, HR policies, Compliance part? How much you rate yourself in advanced excel out of 10? Work Location: In person

Assistant Manager - Legal & Compliance Education: CA Experience: 2 years Preferred Skills: SAP, Planning & Budgeting, Finalization of Books, Trial Balance review, Legal and statutory compliance, Internal control & handling internal audit, Excel proficiency. Description: SAP IN depth Knowledge, SAP System Testing, Development in System – SAP or other portals. Risk Assessment and Internal Audit, Internal control and SOP and Legal compliance. Godown operation checking, RMC and BPD Plant Audit. Finalization of RMC Books, Provisioning of RMC, Policy Write backs, Ageing, Variance of PL and BS. Planning & Budgeting of RMC Business. Review / vetting of agreements & contracts for all major commercial transactions, Bank Guarantee, LC. Legal & Statutory compliances and Contingent Liabilities. Reply to legal notices in coordination with HO. Reply for fraud cases. Sending Legal Notices to customers as per SOP. Mediation with customers for recovery. Initiate Legal action against customer or vendors. RMC Trial Balance Review, GL Scrutiny, Ageing Review – Vendor Ageing, Fixed Expenses. TPC - Review and checking and monitoring payments. Experience in Insurance coverage & claims.

Company : RPJ Holdings (P) Ltd (promoter of Pathways World School, Gurgaon) Job Title : Head of Legal and Corporate Affairs Location : Corporate Office on Main MG Road, Radisson Commercial Tower, New Delhi Reports To : CFO and Promoter Directors Requirement : We are seeking an experienced and strategic Head of Legal and Corporate Affairs to lead the organization’s legal, regulatory, and corporate governance functions. Candidates with company secretarial qualifications will have an added advantage. This senior leadership role involves managing legal compliance, government relations, contracts, litigation, and corporate affairs while ensuring adherence to all relevant laws and regulations. The role also involves engaging with government bodies, regulatory agencies, and industry associations to safeguard and advance the company’s interests.. Key Responsibilities : Government and Regulatory Affairs : Act as the primary point of contact between the organization and government bodies, regulatory agencies, and industry associations. Track and engage in public policy and regulatory changes that affect the company. Ensure the company complies with all applicable laws, regulations, and industry standards. Engage with regulators on issues that could impact the organization’s operations. Contracts and Litigation Management : Review, negotiate, and manage contracts, ensuring compliance with relevant laws and company policies. Oversee and manage all legal disputes involving the company, including litigation, arbitration, and mediation processes. Develop strategies for managing and mitigating legal risks associated with potential litigation. Custodian of Licenses and Policies : Act as custodian of various licences, permits, registrations etc obtained by the company and ensure that they are timely renewed Maintain and periodically review company policies and standard operating procedures (SOPs) across all functions Functions of a Company Secretary (preferred) : Serve as the Company Secretary to the Board, ensuring adherence to governance processes and legal requirements. Ensure compliance with relevant company laws, including the Companies Act, Securities Law, and other applicable regulations. Maintain accurate and up-to-date records of company resolutions, board meeting minutes, shareholder meetings, and other corporate documentation. Liaise with auditors, regulators, and other external bodies regarding corporate governance matters. Key Qualifications : Education : Bachelor’s or Master’s degree in Law. Additional CS qualification is preferred Experience : Minimum of 10 years in legal, corporate affairs, and regulatory compliance, with at least 5 years in a leadership role. Strong exposure to government liaison, contract management, litigation, and corporate governance. Experience in company secretarial functions is preferred . Skills : Strong leadership and management skills In-depth knowledge of corporate law, including contracts, intellectual property, regulatory compliance, and dispute resolution. Proven ability to manage complex legal and regulatory issues. Strategic thinking with the ability to align legal strategies with overall business goals. Excellent PR, relationship management, communication, negotiation and crisis management skills. Personal Attributes : High level of integrity, ethics, and confidentiality. Strong interpersonal skills with the ability to engage effectively with stakeholders at all levels. Detail-oriented, especially when managing legal and compliance issues. Ability to think critically and make decisions under pressure. Others: Employee must commute to work in their own vehicle. Working days will be Monday to Saturday, with the 2nd and 4th Saturdays off. Occasional travel to unit locations and state headquarters

REAL CAPITAL VENTURES LLP Position : Assistant Sales Manager Location : Hyderabad About Us: Real Capital Ventures is a dynamic and forward-thinking real estate firm, committed to providing top-tier investment opportunities in the residential sector. We are looking for passionate sales professionals with an entrepreneurial mindset to join our team and drive success.ak Role Overview: You will be responsible for advising clients on investment opportunities in premier residential projects by Tier 1 developers. You will manage a portfolio of clients provided by the company, help them find properties suited to their needs, and ensure a smooth sales process from initiation to closure. Key Responsibilities: ● Present and recommend suitable residential properties to clients based on their investment preferences. ● Build and maintain strong relationships with clients, ensuring a high level of client satisfaction. ● Manage the complete sales process, from initial contact to post-sale engagement. ● Coordinate and conduct site visits for prospective clients. ● Participate in negotiations and help clients make informed decisions. ● Stay updated on market trends, competition, and sales strategies to offer valuable insights. ● Drive revenue growth by achieving allocated targets and identifying new opportunities. Qualifications & Skills: ● Passion for Sales: A deep enthusiasm for sales, with a drive to meet and exceed targets. ● Entrepreneurial Mindset: Self-motivated, proactive, and able to work independently. ● Communication & Negotiation: Excellent verbal communication, presentation, negotiation, and mediation skills. ● Client Management: Strong interpersonal and relationship-building skills, with the ability to manage and engage with diverse clients. ● Real Estate Knowledge: A solid understanding of the real estate sector and its dynamics. ● Results-Oriented: Target-driven and confident, with a proven track record of achieving sales goals. Why Join Us? ● Opportunity to work with a growing real estate firm and collaborate with Tier 1 developers. ● A supportive and dynamic work environment that fosters professional growth. ● Attractive incentives and a chance to be part of a high-performing sales team. Interested candidates, please send your updated resume to: 📧 rutuja.gaikwad@realcapitalventures.in We look forward to meeting professionals who are excited about sales and real estate!

Description Looking for a career at a company that seeks to be Earth’s most customer-centric company? If so, meet Amazon. Over the past 25 years, Amazon has invented on the behalf of customers and has become the largest internet retailer and marketplace in the world. Through our entrepreneurial culture, Amazon has developed new technologies and products (like Echo) and, enterprise services (like Amazon Web Services). NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon's transportation network. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving, NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time. The Holiday and Contingency Planning (HCP) function of NOC is responsible for driving decisions and configuration changes required to handle holiday and contingent events to protect customer experience. In order to ensure sustained network performance in spite of disruptions (planned or unplanned), HCP partners with stakeholders to execute configuration changes in the network which alter promise as well as package flow to ensure minimal impact and rapid recovery. HCP takes inputs from ground operations, consults stakeholders to assess impact and then translates the mitigation measures to specific asks on network configuration changes. These configuration changes at times impact promises of lakhs of packages and have to be deployed with the highest precision. We are looking for a Program Manager to work with a crack team (5-10) that cuts across operations, program management and tech to manage network Contingencies. We're looking for a hands-on and motivated self-starter who's passionate about using data to help us make quick decisions. The right candidate will exemplify "bias for action" and "are right a lot". In this role, you will work with business and operations team to continuously evolve contingency management models, analyze historic results, and make business recommendations to senior management based on those analyses – all in an environment of rapid growth and increasing complexity. You will drive improvements to the reporting tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners. This position also manages the planning and execution of operations team’s goals, including segmentation of business goals, measurement of goal attainment, evolving and driving various improvements in Business to increase its effectiveness in driving results. The successful candidate must have very strong analytical skills and expertise in excel. Knowledge of SQL would be an added advantage. He/she will be passionate about their work, detail-oriented, analytical, and have excellent problem-solving abilities. He/she will be experienced at working with large data sets and the technical tools needed to work with them. He/she will have superb communication and customer-relationship skills, outstanding analytic insight, and be a passionate advocate of operations team to other stakeholders. He/she will drive towards simple, scalable solutions to difficult problems, have excellent project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way. Key job responsibilities Work backwards, starting with customers and stakeholders to understand their needs and incorporate their context into project plans. Define and clarify business procedures and process requirements. Drive productive discussions and help the team & customers reach consensus. Understand any technologies involved in project(s) at a high level and participate constructively in solution discussions. Be an advocate for the customer and for the team to negotiate process improvements, salient features & priority. Establish milestones, drive deadlines and serve as the first point of contact for team projects. Handle ground escalations and mitigate impact on operations. Minimize impact on customer experience by quick and error free config deployments. Responsible to get complete clarity over situations by seeking updates from ground teams and assess impact. Organize calls and convene relevant stakeholders to share updates and suggest recommendations to mitigate impact. Resolve problems, develop appropriate milestones to ensure timely and successful delivery of tasks assigned. Responsible to deploy holiday configurations timely with validation checks through peers to ensure error free deployments. Stay updated about active network configurations to understand uber level impact on operations. Tasked with taking on projects challenging status quo and redefining processes to optimize productivity for the entire team. About The Team As a central coordination team, NOC-HCP manages configuration changes required to handle holiday and contingent events to protect customer experience and reduce impact on operations. In order to ensure sustained network performance in spite of disruptions (planned or unplanned), HCP partners with multiple stakeholders to execute configuration changes in the network which alter customer promises as well as package flow to ensure minimal impact and rapid recovery. HCP takes inputs from ground operations, consults stakeholders to assess impact and translates the mitigation measures to specific asks on network configuration changes. Basic Qualifications 2+ years of program or project management experience 2 to 3 yrs work experience with at least 1.5 yrs of experience in Program/Operations management Background in quantitative decision making, ability to drive business/operations metrics, and driving adoption of different tools and resources. Exceptional written and verbal communication skills with the ability to create compelling positioning / messaging strategy and present complex information clearly and concisely High attention to detail and proven ability to manage large teams Ability to manage multiple, competing priorities simultaneously with minimal supervision Strong analytical, mediation and problem resolution skills Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning Skilled in collaborative management environment, succeeding through regular meetings and clear formal and informal communication with members of the remote and local management teams Strong understanding of process improvement techniques Preferred Qualifications Knowledge of Lean principles and DMAIC methodology Experience in MS Access and SQL Experience in requirement gathering and ability to write clear and detailed requirement document 2 to 3 years’ experience in running operations,driving large scale business programs, consulting, process improvement assignments in consulting /E-commerce/ FMCG/ Retail/Manufacturing organizations Strong academic track record, MBA Proven track record of managing and executing projects from start to finish, including project management, data gathering and modeling, problem solving, and communicating recommendations Able to think and act proactively, drive tactics and execution, willing to roll-up the sleeves and get the job done Excellent analytical skills to dive deep into data, derive insights and develop detailed action plans and tracking mechanisms Collaborative and flexible with good organizational skills in managing competing priorities, time management and meeting tight deadlines at times Proven presentation skills, excellent narrative writing and verbal communication skills with senior leadership Technical aptitude and agility to learn web-based tools. Proficiency in Excel/MS office tools Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ASSPL - Telangana - D82 Job ID: A3016725

Description Looking for a career at a company that seeks to be Earth’s most customer-centric company? If so, meet Amazon. Over the past 25 years, Amazon has invented on the behalf of customers and has become the largest internet retailer and marketplace in the world. Through our entrepreneurial culture, Amazon has developed new technologies and products (like Echo) and, enterprise services (like Amazon Web Services). NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon's transportation network. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving, NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time. The Holiday and Contingency Planning (HCP) function of NOC is responsible for driving decisions and configuration changes required to handle holiday and contingent events to protect customer experience. In order to ensure sustained network performance in spite of disruptions (planned or unplanned), HCP partners with stakeholders to execute configuration changes in the network which alter promise as well as package flow to ensure minimal impact and rapid recovery. HCP takes inputs from ground operations, consults stakeholders to assess impact and then translates the mitigation measures to specific asks on network configuration changes. These configuration changes at times impact promises of lakhs of packages and have to be deployed with the highest precision. We are looking for a Program Manager to work with a crack team (5-10) that cuts across operations, program management and tech to manage network Contingencies. We're looking for a hands-on and motivated self-starter who's passionate about using data to help us make quick decisions. The right candidate will exemplify "bias for action" and "are right a lot". In this role, you will work with business and operations team to continuously evolve contingency management models, analyze historic results, and make business recommendations to senior management based on those analyses – all in an environment of rapid growth and increasing complexity. You will drive improvements to the reporting tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners. This position also manages the planning and execution of operations team’s goals, including segmentation of business goals, measurement of goal attainment, evolving and driving various improvements in Business to increase its effectiveness in driving results. The successful candidate must have very strong analytical skills and expertise in excel. Knowledge of SQL would be an added advantage. He/she will be passionate about their work, detail-oriented, analytical, and have excellent problem-solving abilities. He/she will be experienced at working with large data sets and the technical tools needed to work with them. He/she will have superb communication and customer-relationship skills, outstanding analytic insight, and be a passionate advocate of operations team to other stakeholders. He/she will drive towards simple, scalable solutions to difficult problems, have excellent project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way. Key job responsibilities Work backwards, starting with customers and stakeholders to understand their needs and incorporate their context into project plans. Define and clarify business procedures and process requirements. Drive productive discussions and help the team & customers reach consensus. Understand any technologies involved in project(s) at a high level and participate constructively in solution discussions. Be an advocate for the customer and for the team to negotiate process improvements, salient features & priority. Establish milestones, drive deadlines and serve as the first point of contact for team projects. Handle ground escalations and mitigate impact on operations. Minimize impact on customer experience by quick and error free config deployments. Responsible to get complete clarity over situations by seeking updates from ground teams and assess impact. Organize calls and convene relevant stakeholders to share updates and suggest recommendations to mitigate impact. Resolve problems, develop appropriate milestones to ensure timely and successful delivery of tasks assigned. Responsible to deploy holiday configurations timely with validation checks through peers to ensure error free deployments. Stay updated about active network configurations to understand uber level impact on operations. Tasked with taking on projects challenging status quo and redefining processes to optimize productivity for the entire team. About The Team As a central coordination team, NOC-HCP manages configuration changes required to handle holiday and contingent events to protect customer experience and reduce impact on operations. In order to ensure sustained network performance in spite of disruptions (planned or unplanned), HCP partners with multiple stakeholders to execute configuration changes in the network which alter customer promises as well as package flow to ensure minimal impact and rapid recovery. HCP takes inputs from ground operations, consults stakeholders to assess impact and translates the mitigation measures to specific asks on network configuration changes. Basic Qualifications 2+ years of program or project management experience 2 to 3 yrs work experience with at least 1.5 yrs of experience in Program/Operations management Background in quantitative decision making, ability to drive business/operations metrics, and driving adoption of different tools and resources. Exceptional written and verbal communication skills with the ability to create compelling positioning / messaging strategy and present complex information clearly and concisely High attention to detail and proven ability to manage large teams Ability to manage multiple, competing priorities simultaneously with minimal supervision Strong analytical, mediation and problem resolution skills Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning Skilled in collaborative management environment, succeeding through regular meetings and clear formal and informal communication with members of the remote and local management teams Strong understanding of process improvement techniques Preferred Qualifications Knowledge of Lean principles and DMAIC methodology Experience in MS Access and SQL Experience in requirement gathering and ability to write clear and detailed requirement document 2 to 3 years’ experience in running operations,driving large scale business programs, consulting, process improvement assignments in consulting /E-commerce/ FMCG/ Retail/Manufacturing organizations Strong academic track record, MBA Proven track record of managing and executing projects from start to finish, including project management, data gathering and modeling, problem solving, and communicating recommendations Able to think and act proactively, drive tactics and execution, willing to roll-up the sleeves and get the job done Excellent analytical skills to dive deep into data, derive insights and develop detailed action plans and tracking mechanisms Collaborative and flexible with good organizational skills in managing competing priorities, time management and meeting tight deadlines at times Proven presentation skills, excellent narrative writing and verbal communication skills with senior leadership Technical aptitude and agility to learn web-based tools. Proficiency in Excel/MS office tools Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ASSPL - Telangana - D82 Job ID: A3027221

About Us: We are a highly successful 190-year-old, Fortune 500 commercial property insurance company of 6,000+ employees with a unique focus on science and risk engineering. Businesses worldwide trust our expertise to protect their assets, relying on our comprehensive risk assessments and robust, engineering-based insurance solutions to safeguard against fire, natural disasters, and other perils. Serving over a quarter of the Fortune 500 and major corporations globally, we deliver data-driven strategies that enhance resilience, ensure business continuity, and empower organizations to thrive. FM India is a strategic location for driving our global operational efficiency. Our presence in India allows us to leverage the country’s talented workforce and advance our capabilities to serve our clients better. We have diverse corporate functions that emphasize research, advanced technologies like AI and analytics, risk engineering, research, finance, marketing, HR, etc. working together to provide innovative solutions and nurture lasting relationships – from co-workers to clients. Senior Software Engineering Manager Position Summary: This role is a player / coach manager and a contributing member of multiple technology teams. It oversees technology delivery of their teams, which may be comprised of full-time technologists, contingent workers, and/or vendor partners. This role guides technology direction and leads technical initiatives at an organization level and across product teams. They are the quality gatekeeper of their teams and ensures FM development, security, and test standards are followed by overseeing coding process and ensures standards and process such as code reviews, refinement, and releases are followed through their technical guidance and leadership. They are a servant leader and helps to remove obstacles from their teams proactively identifying risk and providing technology proof of concept and templates. This role is focused on building strong teams and ensures their team members have the appropriate technical skills and cultural fit through coaching and mentoring. The role helps to build and maximize the capabilities and skills within and across the Software Engineering department. They are responsible for the development and growth of their full-time employees and building of their individual competencies. They are responsible for team composition optimization, for reviewing priorities and assessing resource and or backlog redirection, for metrics associated with talent evolution, and for all other administrative responsibilities within the department. The role holder is a technologist who identifies relevant technology trends and tools that could improve skillsets within the organization and overall technology product delivery. This role acts as practice leader who engages with product owners as a technical SME. Job Responsibilities: Technical Value Delivery – Team Level for all Team Members: Driving Delivery & Tech Needs. Quality Gatekeeper: Coding Process, Code Reviews, Refinement, Releases, Technical Guidance & Leadership. Remove Blockers - Raise Risks, CRs, Paves the Way via POCs, Templating. Removes Distractions. Team Building - Building Strong Dev Teams, Tech & Cultural Fit Eval, Coach & Mentor the Team. Administration – Team Level: Admin of/for Direct Reports both full-time and contingent: Hiring, Workday Admin, HR, Immigration, Required Training, Access, Contracts, Legal, Budgeting, Planning. Develops Talent – Individual Level for Full Time Employees, 1:1s, Individual Coach & Mentor, Training, Finding New Opportunities, Performance Reviews, Promotions. Expand Capabilities – SBE, Tech Product Level: Drives Strategy, Leading Strategic Org Objectives: Future Tech Needs, POCs, Community of Interest sponsorship. Skill and Experience: 9 to 14 years of Experience Required to Perform Essential Job Functions. Additional Experience Qualifier (optional): Experience in development and evaluating technologies, running effective technology proof of concepts, and managing technology vendor relationships. Experience interviewing, hiring and assessing personnel. Experience in coaching, mentoring, and developing highly motivated technical workforce. Strong background in appropriate areas of technology. Communication skills to provide guidance and education on new concepts and practices to engineering team members; Ability to provide clear and direction communication regarding performance and skill development; Proven skills in coaching engineering team members in the areas of performance, standards and work methods; Proven ability to resolve conflicts in within and across teams; before they escalate (mediation skills); Ability to organize events (theme meetings, hackathons) in the subject area; Ability to create an atmosphere of trust and comfortable and efficient work environment. Must Have Skills: Enterprise software architecture and full SDLC, including AI software tooling HTML, CSS, C#, .NET, JavaScript, and SQL Cloud-native development, containerization, and integration/API design Software quality and security principles and practices Low-code platforms like OutSystems or MS Power Platform is a plus Education and Certifications: BE/ B.Tech/ Any Master's Degree Work location: Bengaluru

About Us: We are a highly successful 190-year-old, Fortune 500 commercial property insurance company of 6,000+ employees with a unique focus on science and risk engineering. Businesses worldwide trust our expertise to protect their assets, relying on our comprehensive risk assessments and robust, engineering-based insurance solutions to safeguard against fire, natural disasters, and other perils. Serving over a quarter of the Fortune 500 and major corporations globally, we deliver data-driven strategies that enhance resilience, ensure business continuity, and empower organizations to thrive. FM India is a strategic location for driving our global operational efficiency. Our presence in India allows us to leverage the country’s talented workforce and advance our capabilities to serve our clients better. We have diverse corporate functions that emphasize research, advanced technologies like AI and analytics, risk engineering, research, finance, marketing, HR, etc. working together to provide innovative solutions and nurture lasting relationships – from co-workers to clients. Role Title: Software Engineering Manager Position Summary: This role is a player / coach manager and a contributing member of their technology teams. The role oversees technology delivery of their teams, which may be comprised of full-time technologists, contingent workers, and / or vendor partners. This role guides technology direction and leads technical initiatives for their product teams. It is the quality gatekeeper of their teams and ensures FM development, security, and test standards are followed by overseeing coding process and ensures standards and process such as code reviews, refinement, and releases are followed through their technical guidance and leadership. The role is a servant leader and helps to remove obstacles from their teams proactively identifying risk and providing technology proof of concept and templates. The focus is on building strong teams and ensures their team members have the appropriate technical skills and cultural fit through coaching and mentoring. This role helps to build and maximize the capabilities and skills within and across the Software Engineering department. The role is responsible for the development and growth of their full-time employees and building of their individual competencies. They are responsible for team composition optimization, for reviewing priorities and assessing resource and or backlog redirection, for metrics associated with talent evolution, and for all other administrative responsibilities within the department. This role is a technologist who identifies relevant technology trends and tools that could improve skillsets within the organization and overall technology product delivery. The role holder acts as practice leader who engages with product owners as a technical SME. Job Responsibilities: Technical Value Delivery – Team Level for all Team Members: Driving Delivery & Tech Needs. Quality Gatekeeper: Coding Process, Code Reviews, Refinement, Releases, Technical Guidance & Leadership. Remove Blockers - Raise Risks, CRs, Paves the Way via POCs, Templating. Removes Distractions. Team Building - Building Strong Dev Teams, Tech & Cultural Fit Eval, Coach & Mentor the Team. Administration – Team Level: Admin of/for Direct Reports both full-time and contingent: Hiring, Workday Admin, HR, Immigration, Required Training, Access, Contracts, Legal, Budgeting, Planning. Provide technical leadership for successful platform and project implementations Develops Talent – Individual Level for Full Time Employees, 1:1s, Individual Coach & Mentor, Training, Finding New Opportunities, Performance Reviews, Promotions. Assist to expand Capabilities – SBE, Tech Product Level: Drives Strategy, Leading Strategic Org Objectives: Future Tech Needs, POCs, Community of Interest sponsorship. Skill and Experience: 7 to 9 years of experience required to perform essential job functions. Additional Experience Qualifier (optional): Experience as a team lead in development and evaluating technologies, running effective technology proof of concepts. Experience interviewing, hiring and assessing personnel. Experience in coaching, mentoring, and developing highly motivated technical workforce. Strong background in appropriate area of technology. Communication skills to provide guidance and education on new concepts and practices to engineering team members; Ability to provide clear and direction communication regarding performance and skill development; Proven skills in coaching engineering team members in the areas of performance, standards and work methods; Proven ability to resolve conflicts in within and across teams; before they escalate (mediation skills); Ability to assist in the organization events (theme meetings, hackathons) in the subject area; Ability to create an atmosphere of trust and comfortable and efficient work environment. 3+ years' experience working with DevOps, CI/CD, GitOps, Agile methodologies. Must Have Skills: Enterprise software architecture and full SDLC, including AI tooling Proficient in HTML, CSS, C#, .NET, JavaScript, and SQL Cloud-native development and containerization technologies Strong software quality, security, and CI/CD practices Skilled in integration technologies and API design, including GraphQL Education and Certifications: B. E/ B.Tech/ Any Master's degree Work location: Bengaluru

About Us: We are a highly successful 190-year-old, Fortune 500 commercial property insurance company of 6,000+ employees with a unique focus on science and risk engineering. Businesses worldwide trust our expertise to protect their assets, relying on our comprehensive risk assessments and robust, engineering-based insurance solutions to safeguard against fire, natural disasters, and other perils. Serving over a quarter of the Fortune 500 and major corporations globally, we deliver data-driven strategies that enhance resilience, ensure business continuity, and empower organizations to thrive. FM India is a strategic location for driving our global operational efficiency. Our presence in India allows us to leverage the country’s talented workforce and advance our capabilities to serve our clients better. We have diverse corporate functions that emphasize research, advanced technologies like AI and analytics, risk engineering, research, finance, marketing, HR, etc. working together to provide innovative solutions and nurture lasting relationships – from co-workers to clients. Role Title: Software Engineering Manager Position Summary: This role is a player / coach manager and a contributing member of their technology teams. The role oversees technology delivery of their teams, which may be comprised of full-time technologists, contingent workers, and / or vendor partners. This role guides technology direction and leads technical initiatives for their product teams. It is the quality gatekeeper of their teams and ensures FM development, security, and test standards are followed by overseeing coding process and ensures standards and process such as code reviews, refinement, and releases are followed through their technical guidance and leadership. The role is a servant leader and helps to remove obstacles from their teams proactively identifying risk and providing technology proof of concept and templates. The focus is on building strong teams and ensures their team members have the appropriate technical skills and cultural fit through coaching and mentoring. This role helps to build and maximize the capabilities and skills within and across the Software Engineering department. The role is responsible for the development and growth of their full-time employees and building of their individual competencies. They are responsible for team composition optimization, for reviewing priorities and assessing resource and or backlog redirection, for metrics associated with talent evolution, and for all other administrative responsibilities within the department. This role is a technologist who identifies relevant technology trends and tools that could improve skillsets within the organization and overall technology product delivery. The role holder acts as practice leader who engages with product owners as a technical SME. Job Responsibilities: Technical Value Delivery – Team Level for all Team Members: Driving Delivery & Tech Needs. Quality Gatekeeper: Coding Process, Code Reviews, Refinement, Releases, Technical Guidance & Leadership. Remove Blockers - Raise Risks, CRs, Paves the Way via POCs, Templating. Removes Distractions. Team Building - Building Strong Dev Teams, Tech & Cultural Fit Eval, Coach & Mentor the Team. Administration – Team Level: Admin of/for Direct Reports both full-time and contingent: Hiring, Workday Admin, HR, Immigration, Required Training, Access, Contracts, Legal, Budgeting, Planning. Provide technical leadership for successful platform and project implementations Develops Talent – Individual Level for Full Time Employees, 1:1s, Individual Coach & Mentor, Training, Finding New Opportunities, Performance Reviews, Promotions. Assist to expand Capabilities – SBE, Tech Product Level: Drives Strategy, Leading Strategic Org Objectives: Future Tech Needs, POCs, Community of Interest sponsorship. Skill and Experience: 7 to 11 years of experience required to perform essential job functions. Additional Experience Qualifier (optional): Experience as a team lead in development and evaluating technologies, running effective technology proof of concepts. Experience interviewing, hiring and assessing personnel. Experience in coaching, mentoring, and developing highly motivated technical workforce. Strong background in appropriate area of technology. Communication skills to provide guidance and education on new concepts and practices to engineering team members; Ability to provide clear and direction communication regarding performance and skill development; Proven skills in coaching engineering team members in the areas of performance, standards and work methods; Proven ability to resolve conflicts in within and across teams; before they escalate (mediation skills); Ability to assist in the organization events (theme meetings, hackathons) in the subject area; Ability to create an atmosphere of trust and comfortable and efficient work environment.3+ years' experience working with DevOps, CI/CD, GitOps, Agile methodologies. Must Have Skills: Enterprise software architecture and full SDLC, including AI tooling Proficient in HTML, CSS, C#, .NET, JavaScript, and SQL Cloud-native development and containerization technologies Strong software quality, security, and CI/CD practices Skilled in integration technologies and API design, including GraphQL Education and Certifications: B.E/ B.Tech/ Any Master's Degree Work location: Bengaluru

We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. MEET YOUR TEAM: As a market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on-premise to cloud, desktop to mobile device, SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably. Within the Product Engineering (PE) board area, the mission of SAP Enterprise Cloud Services (ECS) organization is to pave the path for the future SAP by delivering end-to-end Managed services experience during a customer’s cloud transformation journey. We strive to provide a spectrum of cloud deployment options for our customers with our infrastructure, our partners and through public cloud infrastructures. WHAT YOU'LL DO: Service Delivery Specialist (SDS) plays a pivotal role within the SAP ECS – Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services. Operating as the primary point of contact from the delivery organization and working closely with the customer facing units, Service Delivery Specialists is tasked with keeping track of the activities processed by the delivery teams, ensuring proactive activity preparations are completed together with the TSMs and CDMs and addressing the technical delivery challenges throughout the customer lifecycle. This role also involves collaborating with Customer Delivery Managers to ensure customer satisfaction through the delivery of quality services. SDS works closely with customer CDMs/TSMs, proactive preparation of the service requests, execute the service requests while they gets into issues and needs expert attention, executes time critical customer service requests which should be executed without the regular lead time and support throughout the service request lifecycle. Possess a comprehensive understanding of the customer's business, goals, and challenges to offer innovative solutions and recommendations. Serve as an escalation point for technical issues related to the EOS customer landscape. Service Delivery Specialist acts as the primary contact from the EOS delivery teams in the different service areas – Service Request Fulfilment, Incident Management, Event Management and Problem Management. Solid hands-on experience with SAP technologies like SAP NetWeaver, Web Dispatcher, BusinessObjects solutions, Convergent Charging, Convergent Mediation, OpenText etc. Sound knowledge of Hyperscalers, networks, and virtual technologies, including load balancers and virtual machines. Sound working knowledge in Linux Clusters is essential skill. Solid expertise and hands-on experience in SAP Technologies and Products (SAP certification preferred). Proven ability to manage operational tasks, handle customer escalations, and drive process improvements. Ability to thrive in a high-pressure environment and consistently add value to customers and the organization. Extensive experience in collaborating with cross-cultural teams, both international and virtual, to achieve seamless project delivery. Collaborate with Product Development and support for roadmap, feature and bug fixes. Proficient in analytical and solution-oriented thinking. Excellent written and verbal communication skills in English. WHAT YOU BRING: Bachelor's degree or higher in Computer Science, Engineering, or Information Management 10+ years of experience in the IT industry, with a primary focus on SAP technology (BASIS). Minimum of 8 years of experience in a technical role, with a demonstrated ability to manage a variety of SAP products running on SAP HANA/Sybase. Advanced technical background in Linux-based server operating systems Project management skills to efficiently handle customer projects and resolve issues would be a desirable skill. #ITT3 #SAPECSCareers Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 424103 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain. We are seeking for a proactive and detail-oriented Consultant with strong skills in SAP BRIM FICA to join our team. The ideal candidate will be responsible for resolving incidents, performing root cause analysis, and ensuring the uptime and performance Primary Skills/Requirements BRIM FICA Required Skills: • Hands-on SAP Convergent Invoicing configuration knowledge with real time project experience • Hands-on SAP FI-CA configuration knowledge with real time project experience • Very good knowledge of Convergent Mediation as part of SAP BRIM and Revenue Cloud • Strong overall knowledge of Information Technology with particular focus on Finance. • Strong understanding of the systems and architecture enabling SAP’s processes. • Knowledge of Order Management, Billing, A/R, A/P, CM, CC, CI, FI-CA • Strong customer and quality focus, highly motivated and able to work independently • Strong Collaborative mindset (across teams and functions). • Working in Agile development environment (preferably SCRUM) and DevOps; with cross-cultural and onshore teams is an advantage. Educational Qualification: Bachelor's degree in Computer Science, Information Technology, or related field. WHAT’S ON OFFER: You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression. To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to mahesh@aven-sys.com. Your interest will be treated with strict confidentiality. CONSULTANT DETAILS: Consultant Name : Mahesh Martur Avensys Consulting Pte Ltd

DESCRIPTION This is a fixed term contract role for 9 months with direct payroll of Amazon. At Amazon, HR Partners (HRP) provide high-judgment HR support to managers across levels at scale, enabling them to become force multipliers for customer impact and positive employee experience. They demonstrate advanced knowledge of HR policies, processes, and tools, acting as trusted consultants to managers and senior managers. HRPs work backwards from the voice of the manager to deliver personalized experiences and drive large-scale initiatives using technology and simplified processes that match the speed and agility of our business. They operate independently as subject matter experts with deep knowledge of regional programs and policies, collaborating extensively with PXT teams including HR Business Partners, Employee Relations, IXT, Legal, and others to provide integrated people solutions. As established practitioners, they mentor junior team members and shape best practices across the region. Key job responsibilities Managers and senior managers collaborate with the HR Partners (HRP) to support sensitive and often complex employee issues including disciplinary, performance improvement and grievance processes. These channels can include 1:1s, multiple stakeholder meetings, as well as scalable learning formats to educate Managers on relevant people matters. The HRP acts as an influential partner in helping managers with talent and performance management processes, people development, HR policies and implementation of organizational changes at the country or regional level. Thanks to their front-line visibility across businesses, HR Partners are in a position to spot trends, identify emerging needs and address them in collaboration with the appropriate business and HR stakeholders. As a subject matter expert, the HR Partner mentors and guides junior team members. Performance Management: Support managers through complex and nuanced performance management cases including performance improvement plans and assessments. Guide managers in implementing performance management processes and tools effectively. Partner with managers to ensure bias-free evaluations and effective coaching approaches across teams. Analyze performance data to identify trends, share insights, and develop solutions for systemic issues. Employee Relations: Handle complex and nuanced employee relations cases and investigations following established processes and policies. Conduct thorough and impartial investigations, support grievance processes, and lead informal discussions or mediation. Provide guidance to managers on sophisticated ER matters including policy violations and workplace concerns across countries. Partner with Legal and Employee Relations teams to resolve sensitive cases while ensuring compliance and risk mitigation. Analyze investigation findings, prepare recommendations, and identify trends to prevent future risks. HR General: Act as stewards of the employee experience and Amazon’s culture. Act as subject matter expert for people tools, processes, programs or projects. Design and deliver Manager Education initiatives to further drive collective education and manager effectiveness. Analyze data and observations across the organization, highlighting trends and recommending/driving solutions, as appropriate. Change Management: Drive implementation of employee programs and lead improvements in manager experience. Partner with HR Business Partners and central teams on complex change initiatives across countries. Use data and insights to advocate for and influence process improvements. Design and execute change management strategies to ensure effective adoption across diverse employee groups. This role is performed through an innovative customer relationship Management tool, which enables this team to be uniquely positioned to identify trending issues and themes through data and inform consequent decisions and initiatives. The HRP team’s role is also to identify process improvement opportunities and standardize best practices due to our extensive insights across business lines. BASIC QUALIFICATIONS Bachelor's degree in Human Resources or related field • 3-5 years’ relevant experience in the areas of HR Partnering • Strong HR acumen, including strong problem-solving skills, critical thinking and analysis • Experience working in a highly matrixed organization. • Ability to identify problems and drive appropriate solutions independently • Proven track record of successfully partnering with senior-level stakeholders PREFERRED QUALIFICATIONS Master's degree in Human Resources or related field • Proven track record of accomplishments in a dynamic environment, which is fast paced and customer driven • Proven ability to prioritize, meet deadlines and make the best use of available resources • Project management and the ability to deliver, with a proven track record of influencing through data-driven recommendations • Coaching and consulting skills; Ability to work with and influence multiple stakeholders • Experience developing and implementing country level or regional HR programs or initiatives. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : Agile Project Management Good to have skills : NA Minimum 5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As a Software Development Lead, you will be responsible for developing and configuring software systems, applying knowledge of technologies, methodologies, and tools to support projects or clients. You will lead a team in delivering high-quality software solutions and ensuring project success. Roles & Responsibilities: 1. Utilize agile methodology in the management of the scrum process while coordinating the activities of the scrum team. 2. Validate quality of scrum team deliverables while leading team effort in relentless improvement. 3. Manages and facilitates agile methodology within the team and organization flow, including running scrum, planning, demo and retrospective meetings, lead the decision-making processes to ensure quick inspection and proper use of adaptation process. 4. Exercises full autonomy in the implementation of the Agile process across all of the Innovation Tech Team within Client and coaches the team to deliver value incrementally, while exploring solutions through experimentation and ultimately providing well-tested deliverables. 5. Drives team iteration execution, communicates with management and stakeholders, protects the team from uncontrolled injection of work (changes are evaluated/intentional). Professional & Technical Skills: 1. Excellent communication, mediation and negotiation skills. 2. Strong project management skills. 3. Highly organized and detail oriented with the ability to manage multiple assignments. 4. Customer focused, sensitive to customer needs, their critical business cycles and schedule. 5. Ability to communicate and work well with team co-located across the globe. Additional Information: 1. The candidate should have a minimum of 5 years of experience in Agile Project Management 2. This position is based at our Hyderabad office 3. A 15 years full-time education is required

About Us JOB DESCRIPTION SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What’s In It For YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Manage channel partners handling tele calling responsibilities for the assigned Collections portfolio. Role Accountability Execute collection strategy for the site, track performance and give inputs to PM Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Payment due date / Occupation segment / billing cycle / Geography / CM & NM / any new product-variants to improve efficiencies and performances Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required Ensure Field-referral rates are in line with business-targets by identifying right sets of accounts for TC-retention as well as Field referral, adopting a segmented approach basis past delivery-trends Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral Ensure necessary training /certifications for tele calling staff in line with compliance requirements Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e.g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts--Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc. Measures of Success Resolution Rate Normalisation Rate Roll back rate KP targets PLI penetration Money collected NFTE productivity Tele Retention rate NFTE training coverage Customer complaints volume Vendor SLA adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Process Orientation Problem Solving Skills Qualification Post-Graduate/Graduate in any discipline Preferred Industry Credit Card

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. Customer Support Executive Responsibilities: Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team. Customer Support Executive Requirements: A bachelor’s degree in administration or a related field. A minimum of 3 years experience. Excellent interpersonal and written and oral communication skills. Ability to lead a team. Knowledge of CRM systems. Computer skills. Knowledge of mediation and conflict resolution techniques is preferable. Tamil candidates only Job Type: Permanent Pay: ₹9,453.02 - ₹32,288.23 per month Benefits: Food provided Language: English (Preferred) Hindi (Preferred) Work Location: In person Speak with the employer +91 7299237371