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0 years
0 Lacs
Chennai, Tamil Nadu, India
Remote
When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What You’ll Be Doing... We are seeking a visionary and technically strong Senior AI Architect to join our Billing IT organization in driving innovation at the intersection of telecom billing, customer experience, and artificial intelligence. This leadership role will be pivotal in designing, developing, and scaling AI-led solutions that redefine how we bill our customers, improve their billing experience, and derive actionable insights from billing data. You will work closely with cross-functional teams to lead initiatives that transform customer-facing systems, backend data platforms, and software development practices through modern AI technologies. Key Responsibilities Customer Experience Innovation: Designing and implementing AI-driven enhancements to improve telecom customer experience, particularly in the billing domain. Leading end-to-end initiatives that personalize, simplify, and demystify billing interactions for customers. AI Tools and Platforms: Evaluating and implementing cutting-edge AI/ML models, LLMs, SLMs, and AI-powered solutions for use across the billing ecosystem. Developing prototypes and production-grade AI tools to solve real-world customer pain points. Prompt Engineering & Applied AI: Exhibiting deep expertise in prompt engineering and advanced LLM usage to build conversational tools, intelligent agents, and self-service experiences for customers and support teams. Partnering with design and development teams to build intuitive AI interfaces and utilities. AI Pair Programming Leadership: Demonstrating hands-on experience with AI-assisted development tools (e.g., GitHub Copilot, Codeium). Driving adoption of such tools across development teams, track measurable productivity improvements, and integrate into SDLC pipelines. Data-Driven Insight Generation: Leading large-scale data analysis initiatives using AI/ML methods to generate meaningful business insights, predict customer behavior, and prevent billing-related issues. Establishing feedback loops between customer behavior and billing system design. Thought Leadership & Strategy: Acting as a thought leader in AI and customer experience within the organization. Staying abreast of trends in AI and telecom customer experience; regularly benchmark internal initiatives with industry best practices. Architectural Excellence: Owning and evolve the technical architecture of AI-driven billing capabilities, ensuring scalability, performance, security, and maintainability. Collaborating with enterprise architects and domain leads to align with broader IT and digital transformation goals. Telecom Billing Domain Expertise: Bring deep understanding of telecom billing functions, processes, and IT architectures, including usage processing, rating, billing cycles, invoice generation, adjustments, and revenue assurance. Providing architectural guidance to ensure AI and analytics solutions are well integrated into core billing platforms with minimal operational risk. Where you'll be working... In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. What We’re Looking For... You’re energized by the prospect of putting your advanced expertise to work as one of the most senior members of the team. You’re motivated by working on groundbreaking technologies to have an impact on people’s lives. You’ll Need To Have Bachelor’s degree or four or more years of work experience. Six or more years of relevant experience required, demonstrated through one or a combination of work Strong understanding of AI/ML concepts, including generative AI, LLMs (Large Language Models) etc with the ability to evaluate and apply them to solve real-world problems in telecom and billing. Familiarity with industry-leading AI models and platforms (e.g., OpenAI GPT, Google Gemini, Microsoft Phi, Meta LLaMA, AWS Bedrock), and understanding of their comparative strengths, pricing models, and applicability. Ability to scan and interpret AI industry trends, identify emerging tools, and match them to business use cases (e.g., bill explainability, predictive analytics, anomaly detection, agent assist). Skilled in adopting and integrating third-party AI tools—rather than building from scratch—into existing IT systems, ensuring fit-for-purpose usage with strong ROI. Experience working with AI product vendors, evaluating PoCs, and influencing make-buy decisions for AI capabilities. Comfortable guiding cross-functional teams (tech, product, operations) on where and how to apply AI tools, including identifying appropriate use cases and measuring impact. Deep expertise in writing effective and optimized prompts across various LLMs. Knowledge of prompt chaining, tool-use prompting, function calling, embedding techniques, and vector search optimization. Ability to mentor others on best practices for LLM prompt engineering and prompt tuning. In-depth understanding of telecom billing functions: mediation, rating, charging, invoicing, adjustments, discounts, taxes, collections, and dispute management. Strong grasp of billing SLAs, accuracy metrics, and compliance requirements in a telcom environment. Proven ability to define and evolve cloud-native, microservices-based architectures with AI components. Deep understanding of software engineering practices including modular design, API-first development, testing automation, and observability. Experience in designing scalable, resilient systems for high-volume data pipelines and customer interactions. Demonstrated hands-on use of tools like GitHub Copilot, Codeium, AWS CodeWhisperer, etc. Strong track record in scaling adoption of AI pair programming tools across engineering teams. Ability to quantify productivity improvements and integrate tooling into CI/CD pipelines. Skilled in working with large-scale structured and unstructured billing and customer data. Proficiency in tools like SQL, Python (Pandas, NumPy), Spark, and data visualization platforms (e.g., Power BI, Tableau). Experience designing and operationalizing AI/ML models to derive billing insights, detect anomalies, or improve revenue assurance. Excellent ability to translate complex technical concepts to business stakeholders. Influential leadership with a track record of driving innovation, change management, and cross-functional collaboration. Ability to coach and mentor engineers, analysts, and product owners on AI technologies and best practices. Keen awareness of emerging AI trends, vendor platforms, open-source initiatives, and market best practices. Active engagement in AI communities, publications, or proof-of-concept experimentation. Even better if you have one or more of the following: A master’s degree If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above. Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.
Posted 2 weeks ago
0 years
0 Lacs
Hyderabad, Telangana, India
Remote
When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What You’ll Be Doing... We are seeking a visionary and technically strong Senior AI Architect to join our Billing IT organization in driving innovation at the intersection of telecom billing, customer experience, and artificial intelligence. This leadership role will be pivotal in designing, developing, and scaling AI-led solutions that redefine how we bill our customers, improve their billing experience, and derive actionable insights from billing data. You will work closely with cross-functional teams to lead initiatives that transform customer-facing systems, backend data platforms, and software development practices through modern AI technologies. Key Responsibilities Customer Experience Innovation: Designing and implementing AI-driven enhancements to improve telecom customer experience, particularly in the billing domain. Leading end-to-end initiatives that personalize, simplify, and demystify billing interactions for customers. AI Tools and Platforms: Evaluating and implementing cutting-edge AI/ML models, LLMs, SLMs, and AI-powered solutions for use across the billing ecosystem. Developing prototypes and production-grade AI tools to solve real-world customer pain points. Prompt Engineering & Applied AI: Exhibiting deep expertise in prompt engineering and advanced LLM usage to build conversational tools, intelligent agents, and self-service experiences for customers and support teams. Partnering with design and development teams to build intuitive AI interfaces and utilities. AI Pair Programming Leadership: Demonstrating hands-on experience with AI-assisted development tools (e.g., GitHub Copilot, Codeium). Driving adoption of such tools across development teams, track measurable productivity improvements, and integrate into SDLC pipelines. Data-Driven Insight Generation: Leading large-scale data analysis initiatives using AI/ML methods to generate meaningful business insights, predict customer behavior, and prevent billing-related issues. Establishing feedback loops between customer behavior and billing system design. Thought Leadership & Strategy: Acting as a thought leader in AI and customer experience within the organization. Staying abreast of trends in AI and telecom customer experience; regularly benchmark internal initiatives with industry best practices. Architectural Excellence: Owning and evolve the technical architecture of AI-driven billing capabilities, ensuring scalability, performance, security, and maintainability. Collaborating with enterprise architects and domain leads to align with broader IT and digital transformation goals. Telecom Billing Domain Expertise: Bring deep understanding of telecom billing functions, processes, and IT architectures, including usage processing, rating, billing cycles, invoice generation, adjustments, and revenue assurance. Providing architectural guidance to ensure AI and analytics solutions are well integrated into core billing platforms with minimal operational risk. Where you'll be working... In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. What We’re Looking For... You’re energized by the prospect of putting your advanced expertise to work as one of the most senior members of the team. You’re motivated by working on groundbreaking technologies to have an impact on people’s lives. You’ll Need To Have Bachelor’s degree or four or more years of work experience. Six or more years of relevant experience required, demonstrated through one or a combination of work Strong understanding of AI/ML concepts, including generative AI, LLMs (Large Language Models) etc with the ability to evaluate and apply them to solve real-world problems in telecom and billing. Familiarity with industry-leading AI models and platforms (e.g., OpenAI GPT, Google Gemini, Microsoft Phi, Meta LLaMA, AWS Bedrock), and understanding of their comparative strengths, pricing models, and applicability. Ability to scan and interpret AI industry trends, identify emerging tools, and match them to business use cases (e.g., bill explainability, predictive analytics, anomaly detection, agent assist). Skilled in adopting and integrating third-party AI tools—rather than building from scratch—into existing IT systems, ensuring fit-for-purpose usage with strong ROI. Experience working with AI product vendors, evaluating PoCs, and influencing make-buy decisions for AI capabilities. Comfortable guiding cross-functional teams (tech, product, operations) on where and how to apply AI tools, including identifying appropriate use cases and measuring impact. Deep expertise in writing effective and optimized prompts across various LLMs. Knowledge of prompt chaining, tool-use prompting, function calling, embedding techniques, and vector search optimization. Ability to mentor others on best practices for LLM prompt engineering and prompt tuning. In-depth understanding of telecom billing functions: mediation, rating, charging, invoicing, adjustments, discounts, taxes, collections, and dispute management. Strong grasp of billing SLAs, accuracy metrics, and compliance requirements in a telcom environment. Proven ability to define and evolve cloud-native, microservices-based architectures with AI components. Deep understanding of software engineering practices including modular design, API-first development, testing automation, and observability. Experience in designing scalable, resilient systems for high-volume data pipelines and customer interactions. Demonstrated hands-on use of tools like GitHub Copilot, Codeium, AWS CodeWhisperer, etc. Strong track record in scaling adoption of AI pair programming tools across engineering teams. Ability to quantify productivity improvements and integrate tooling into CI/CD pipelines. Skilled in working with large-scale structured and unstructured billing and customer data. Proficiency in tools like SQL, Python (Pandas, NumPy), Spark, and data visualization platforms (e.g., Power BI, Tableau). Experience designing and operationalizing AI/ML models to derive billing insights, detect anomalies, or improve revenue assurance. Excellent ability to translate complex technical concepts to business stakeholders. Influential leadership with a track record of driving innovation, change management, and cross-functional collaboration. Ability to coach and mentor engineers, analysts, and product owners on AI technologies and best practices. Keen awareness of emerging AI trends, vendor platforms, open-source initiatives, and market best practices. Active engagement in AI communities, publications, or proof-of-concept experimentation. Even better if you have one or more of the following: A master’s degree If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above. Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.
Posted 2 weeks ago
10.0 - 18.0 years
2 - 8 Lacs
Bengaluru
On-site
We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. What you’ll do: Solid hands-on experience with SAP technologies like SAP NetWeaver, Web Dispatcher, Business Objects solutions, Cloud Connector, Convergent Charging, Convergent Mediation, OpenText etc. Work experience in Cloud Operations for running applications systems on a large scale. Experience in ITIL and IT Service Management processes such as Incident Management, Event Management / Monitoring, Change Request Management Experience in writing technical concepts, such as Knowable Base Articles, Wiki pages, Root Cause Analysis and BLOG entries etc. Experience in automation of monitoring or operational workflows Contribute ideas to help towards the vision and execution of teams in ECS Last line of Defence and act as an expert to Service Areas for advanced troubleshooting. Take the lead in implementing activities, like e.g., architecture decisions, Process mining exercises, Continuous improvements which contribute to the stability and performance of the teams, also build scalable processes. Establish a close relationship with the Domain Leads in Application area, Service engineering and Service Area Operation to influence supportability/operability of the products. Contributing to initiatives to reduce application related outages. Collaborate with Product Development and support for roadmap, feature, and bug fixes. What you’ll bring Good understanding of the SAP Basis systems both on Operation system level as well as inside the SAP system, preferably holding SAP certification in NW administration or S/4HANA System administration Knowledge on Hyperscale’s (e.g., AWS, Azure, GCP) and Automations & Provisioning in cloud environment Incident Management skills, In Depth troubleshooting skills is mandatory Analytical, detail-oriented personality and a technology enthusiast Ability to troubleshoot complex issues and work on time critical assignments. Positive, proactive, and customer-focused attitude Exceptional communication and collaboration skills Minimum 10-18 years of experience Meet your team. The Application Last Line of Defence in SAP ECS is the group of experts responsible for the continuous availability, performance of the customer applications hosted in ECS. This team focuses on Critical incident troubleshooting and service Requests and ensures timely resolution. With both NetWeaver and Non-NetWeaver Application experts, this team provides a wide range of opportunities to upskill, work with various internal teams resolve critical issues also drive important initiatives within the Organisation. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 412862 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
Posted 2 weeks ago
0 years
6 - 7 Lacs
Indore
Remote
Cloud Platform: Amazon Web Services (AWS) – The backbone providing robust, scalable, and secure infrastructure. Ingestion Layer (Data Ingestion Frameworks): o Apache Nifi: For efficient, real-time data routing, transformation, and mediation from diverse sources. o Data Virtuality: Facilitates complex ETL and data virtualization, creating a unified view of disparate data. Data Frameworks (Data Processing & Microservices): o Rules Engine & Eductor (In-house Tools - Scala, Python): Our proprietary microservices for specialized data handling and business logic automation. o Kafka: Our high-throughput, fault-tolerant backbone for real-time data streaming and event processing. Analytics Layer (Analytics Services & Compute): o Altair: For powerful data visualization and interactive analytics. o Apache Zeppelin: Our interactive notebook for collaborative data exploration and analysis. o Apache Spark: Our unified analytics engine for large-scale data processing and machine learning workloads. Data Presentation Layer (Client-facing & APIs): o Client Services (React, TypeScript): For dynamic, responsive, and type-safe user interfaces. o Client APIs (Node.js, Nest.js): For high-performance, scalable backend services. Access Layer: o API Gateway (Amazon API Gateway): Manages all external API access, ensuring security, throttling, and routing. o AWS VPN (Clients, Site-to-Site, OpenVPN): Secure network connectivity. o Endpoints & Service Access (S3, Lambda): Controlled access to core AWS services. o DaaS (Data-as-a-Service - Dremio, Data Virtuality, PowerBI): Empowering self-service data access and insights. Security Layer: o Firewall (AWS WAF): Protects web applications from common exploits. o IdM, IAM (Keycloak, AWS Cognito): Robust identity and access management. o Security Groups & Policy (AWS): Network-level security and granular access control. o ACLs (Access Control Lists - AWS): Fine-grained control over network traffic. o VPCs (Virtual Private Clouds - AWS): Isolated and secure network environments. Data Layer (Databases & Storage): o OpenSearch Services: For powerful search, analytics, and operational data visualization. o Data Warehouse – AWS Redshift: Our primary analytical data store. o Databases (PostgreSQL, MySQL, OpenSearch): Robust relational and search-optimized databases. o Storage (S3 Object Storage, EBS, EFS): Highly scalable, durable, and cost-effective storage solutions. Compute & Orchestration: o EKS (Amazon Elastic Kubernetes Services): Manages our containerized applications, providing high availability and scalability for microservices. Job Types: Full-time, Contractual / Temporary Contract length: 6 months Pay: ₹50,000.00 - ₹60,000.00 per month Schedule: Monday to Friday Weekend availability Work Location: Remote
Posted 2 weeks ago
5.0 years
0 Lacs
Pune, Maharashtra, India
On-site
Equifax is currently looking for an exceptional candidate to help with production support operations for Oracle Billing & Revenue Management platform. The candidate will be primarily responsible for production support and involved in all phases of SDLC including Detailed Design, Development, Unit/Dev Integration testing, QA support. The candidate is expected to help triage & be involved with any production issues that arise on a day-to-day basis. The candidate is expected to be hands-on in the production support area and should be able to perform with minimal supervision. Duties: Perform all production support activities, including analyzing any issue tickets, resolving issues, conducting root cause analysis as required Responsible for ensuring application systems are in compliance to security, audit policies, and procedures Be involved during the architecture phase of projects and provide technical input as required Provide support for Oracle BRM systems for various projects around the globe Provide support for detailed design (application/system/network/DB) as necessitated by the project while ensuring complete architectural compliance Provide support for ensuring proper unit testing and/or dev integration testing is carried out and is 100% automated to help with creating a continuous integration environment Set & maintain very high quality in design, code and build quality and continuously strive to improve on the standards Assist QA and Production Support in troubleshooting technical issues and develop code fixes. Prepare reports, manuals, and other documentation on the status, operation and maintenance of software Follow the SLA for issues with respect to the severity Establish a strategy of continuous delivery risk management that enables proactive decisions and actions throughout the delivery life cycle. Measure and improve delivery productivity for all P1 and P2 support engineers. Participate in architecture, design, and code reviews with the software development teams. Collaborate with other support engineers to plan and organize the development of our systems. Proactively identify issues within the system or within international BU operations and/or infrastructure, security concerns, data concerns, and create a remediation plan to solve the issue permanently. Proactively creating tickets/escalation when needs are identified to correct recurrent issues with BU's; as well as modernize technology in application stack. Support, Manage, Optimize and Monitor all profiles, rules, configuration, certificates and software licenses on all environments and take appropriate action in the event of non-compliance with security requirements. Other duties as assigned Qualifications: A Bachelor's degree in Computer Science or related discipline with a significant software development component. 5-7 years of Production Support/ Software development experience using C/C++ and/or Java. 6+ years of experience with Oracle BRM (Portal Infranet/Integrate Billing Solution) 7.x is a must. Experience with BRM PCM C/Java development and customizations. Experience configuring and using various tools like Oracle Mediation Controller and integrating with third party apps like Vertex (O Series), payment processing systems (Chase Paymentech preferred), Invoice extraction systems & Oracle EBS (R12) is required. Experience in automating the jobs is a big plus Knowledge of data model and experience working with data warehouse feeds is required Experience with Oracle RDBMS database software and Oracle Weblogic. Experience with Unix/Linux operating systems and Bash/Korn Shell Scripting. Solid communication, organizational, and project management skills are required. Experience with data migration, import, and legacy conversion is valuable. Proven debugging and problem solving skills.
Posted 2 weeks ago
0.0 - 2.0 years
0 Lacs
Bengaluru, Karnataka, India
Remote
Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits. Who We're Looking For The Operations Analyst I is a developing contributor, responsible for providing technical solutions to exceptionally difficult problems. As the entry level of support, this position will address day-to-day customer issues, application issues, problems and concerns that are more detailed in nature, requiring analysis and research. Some Of What You'll Do Scope of the Role: Direct Reports: This is an individual contributor role with no direct reports Key Responsibilities Provide Technical support , determine the root cause of the problem(s), and find appropriate solutions. Follow SLA guidelines including timely follow-up, escalation, and resolution of tickets on time. Analyze metrics and identify the possible reasons for any achievements or deviations. Participate in ticket review and ensure the appropriate solution is provided. Create status reports on the activities performed as per management requirement. Provide documentation on newly discovered solutions and develope production ready solution support scripts. Provide continuous monitoring of production servers that includes system health, resource utilization, file transfer rate, database insert rate and logs. Provide application health monitoring that includes file processing, data loading, completion of scheduled tasks, report generation, application related processes, dashboards and application logs. Use alarm monitoring tools, interpret the condition being alarmed, resolve and/or escalate to the next level support. Participate in new initiatives for providing technical solutions. May support provisioning. Potential Functional Disciplines IOT Ability to implement Discount and AA14 based IOT and do QC before moving tariff into production environment. Analyze the stopped file and take appropriate action. Respond to customer queries with detail information and handling customer request through SR. Daily processing of TAP files stopped due to tariff deviation. Interact with Customer support team and provide technical expertise to resolve critical customer queries. Update AA14 document for all Syniverse RMS customer and provide technical help to the customer. Facilitate UAT during migration of new customer IREG Knowledge about Software testing [Writing test cases, test execution, test report]. Awareness about the Mobile network communication, Architecture knowledge about GSMA, IREG standards. Ability to troubleshoot the network configuration issues and identify the problem. Thorough under standing on the tests required for Voice, GPRS, CAMEL prepaid & postpaid, 3G, 4G. Hands on experience in Ticketing Tool. Thorough knowledge of MSC configuration. Knowledge about Probes, remote testing tools TADIG/CCA Understanding of Call records for all the service types (Voice, GPRS, CAMEL prepaid & postpaid, 3G, 4G).Understanding of IOT, AA.14.Hands on experience in TAP editor, TADIG standards. Hands on experience on any industry standard TAP testing tools. Knowledge on billing & mediation. Knowledge on GSMA standards, specifically roaming CHS Monitor the Clearing House System (CHS) processes to guarantee the smooth running of the entire production engine. Timely follow-up. Escalate and respond, so that no SLA's are missed and neither Syniverse nor Customer revenue is impacted. Analysis of alarms raised by CH System during the validation of TAP/Rap files, problem identification and error handling. Monitor the process of sending and receiving the Outstanding File Reports (OFR). Validate deviations reported in OFRs from other DCHs. Raise disputes to other DCHs for wrong RAP files received, as per GSMA guide lines. Recycle erroneously rejected records. Report Software bugs to Technical Development. Track of new releases in GSM Industry. TAP/RAP Analysis of RAP/Tap files received from other Data Clearing Houses (DCH). Analysis of alarms raised by CH System during the validation of TAP/Rap files, problem identification and error handling. Raise and Handle disputes to other DCHs for wrong RAP files received. Report Software bugs to Technical Development. Monitor processes for RAP related applications (like RAPMGR). Provide input for the improvement of the RAP processes and co-operate with the team in developing new Clearing House applications (RAP related). Monitor the process of sending and receiving the Outstanding File Reports (OFR).Validate deviations reported in OFRs from other DCHs. Recycle erroneously rejected records. Track of new releases in GSM Industry Monitor the Exchange rates, Tax rates, contact the other DCHs in case of wrong rates. AA14/R21 Updating of the changes in AA14 and IR21.Handling DCH or FCH Changes b/w any DCH or FCH's providing updates to dependents teams and Creating Invitation for successful Migration's. Handling Tap Version changes and Creating Invitation to the dependent teams and Follow-up with them on the completion. Providing Input to IOT Team for the IOT Changes, as per AA14.Maintaining of the AA14's in Central Repository. Configuring Secure ID User in Database Net Op and OMA for Customers. Track of new releases in GSM Industry. BCC The primary responsibility is to monitor all operational issues/incidents through different monitoring tools, dashboards etc. and ensure all issues/incidents are restored within the agreed SLA by responding internal/external calls, mails, raising tickets, troubleshooting, follow up and escalations. Furthermore closely work with internal operation teams, vendors and partners to provide highest availability of services, applications, platforms and infrastructure to all esteemed customers. Datanet & Technology Operations Ability to understand product functional and architecture. Follow the standard operating procedure established. Escalate issues to the next level. Follow up on open issues. Manage seamless shift rotation. Open to flexible shift schedules. Responsible for continuous monitoring of production environment and to provide solution for the production issues. DBA Responsibilities include the organization, installation and assessment of enterprise relational database management system software across multiple database environments, with a primary focus on Oracle/Microsoft SQL Server. This includes database design, creation, maintenance, backup and recovery, performance tuning and installing new database software releases. Environments supported include development, system test, UAT. MNP HELPDESK The primary responsibility is to log incidents through HPSM tools and ensure all issues/incidents are restored within the agreed SLA by responding internal/external calls, mails, raising tickets, troubleshooting, follow up and escalations. Furthermore closely work with internal operation teams, vendors and partners to provide highest availability of services, applications, platforms and infrastructure to all esteemed customers. MNP OPERATIONS Ability to understand MNP product functions and architecture. Follow the standard operating procedure established. Escalate issues to the next level. Follow up on open issues. Perform seamless shift rotation. Open to flexible shift schedules. Responsible for continuous monitoring of MNP production and disaster environment using HPOV and NNM alert monitoring tools. Experience, Education And Certification Bachelor degree in computer science, electronics or telecommunication or equivalent experience. 0-2 years relevant professional experience in the areas of application operations support, technical customer support, problem management, relational databases, programming languages, software development. Preferred Oracle certifications-OCP, OCA, SQL Server Certified Engineer Prior experience in Telecom Operations preferred. Additional Requirements 24/7/365 helpdesk support ,system monitoring, application operations support and willing to work in shift Ability to communicate status updates effectively to the project team and management. Ability to work independently as well as in a team environment. Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques. Why You Should Join Us Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture. At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world. Know someone at Syniverse? Be sure to have them submit you as a referral prior to applying for this position.
Posted 2 weeks ago
3.0 - 4.0 years
0 Lacs
Pune, Maharashtra, India
On-site
About VOIS VO IS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK. Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, VO IS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone. About VOIS India In 2009, VO IS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VO IS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more. Job Responsibilities The QA test Analyst is responsible for end to end testing delivery of specific work stream (Mobile/Fixed Line) from offshore, along with the help of the Offshore QA Testers. Ensures the test delivery is of high quality and is coordinated well from offshore for multiple projects for respective work stream. Ensures the accurate status reporting for the Vodafone stakeholders during various project phases. This includes sprint and PI levels. Supports Test Manager to address performance issues, service quality and account quality reviews. Participate in offshore Acceptance Testing Service demand process. Will be responsible for estimating the user stories. Creation of Project Test Concept/Plan. Review and support other key client facing work products created by the QA Team. Participate in the scrum ceremonies along with the Vodafone stakeholders. Ensures there are no deviations in projects and release specific metrics and reporting. Ensures KPI data tracking with high accuracy. Ensures the appropriate closures of Project, Release specific risk and issues. Good to have automation skills Strong understanding of APIs (rest -assured) and tools like Postman Education: Any graduation/post-graduation in Computer Science/Information Technology area. Must Skills 3-4 years of experience in Testing across the Agile methodologies in Telco Billing, Online and Mediation environments. ISTQB foundation certification in Software testing (or equivalent) as a minimum Experience of having worked in Agile and Scrum framework Sound knowledge of UNIX and SQL Amdocs Turbo Charging , Telco Billing, Online and Mediation environments , Java with Selenium Knowledge of API testing tools like Postman or SOAP UI Ability of network analysis while testing front end applications Experience of testing Billing/Mediation, CRM and / or Online Media web / WAP portals in a Telco environment Understanding of the basic CRM journeys in Telecom domain for the customer. Good in reporting and document preparation activity for the knowledge management. Experience in Test management Tools like Jira and Confluence. Knowledge of System, Integration and Regression testing of Telco systems with complex user interfaces. VOIS Equal Opportunity Employer Commitment India VO IS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics. As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion , Top 50 Best Workplaces for Women , Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do. By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills! Apply now, and we’ll be in touch!
Posted 2 weeks ago
0 years
0 Lacs
Chandigarh, India
On-site
About Us JOB DESCRIPTION SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What’s In It For YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Manage channel partners handling tele calling responsibilities for the assigned Collections portfolio. Role Accountability Execute collection strategy for the site, track performance and give inputs to PM Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Payment due date / Occupation segment / billing cycle / Geography / CM & NM / any new product-variants to improve efficiencies and performances Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required Ensure Field-referral rates are in line with business-targets by identifying right sets of accounts for TC-retention as well as Field referral, adopting a segmented approach basis past delivery-trends Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral Ensure necessary training /certifications for tele calling staff in line with compliance requirements Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e.g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts--Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc. Measures of Success Resolution Rate Normalisation Rate Roll back rate KP targets PLI penetration Money collected NFTE productivity Tele Retention rate NFTE training coverage Customer complaints volume Vendor SLA adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Process Orientation Problem Solving Skills Qualification Post-Graduate/Graduate in any discipline Preferred Industry Credit Card
Posted 2 weeks ago
0 years
0 Lacs
New Delhi, Delhi, India
On-site
About Us JOB DESCRIPTION SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What’s In It For YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Manage channel partners handling tele calling responsibilities for the assigned Collections portfolio. Role Accountability Execute collection strategy for the site, track performance and give inputs to PM Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Payment due date / Occupation segment / billing cycle / Geography / CM & NM / any new product-variants to improve efficiencies and performances Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required Ensure Field-referral rates are in line with business-targets by identifying right sets of accounts for TC-retention as well as Field referral, adopting a segmented approach basis past delivery-trends Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral Ensure necessary training /certifications for tele calling staff in line with compliance requirements Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e.g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts--Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc. Measures of Success Resolution Rate Normalisation Rate Roll back rate KP targets PLI penetration Money collected NFTE productivity Tele Retention rate NFTE training coverage Customer complaints volume Vendor SLA adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Process Orientation Problem Solving Skills Qualification Post-Graduate/Graduate in any discipline Preferred Industry Credit Card
Posted 2 weeks ago
0 years
0 Lacs
Gurugram, Haryana, India
On-site
About Us JOB DESCRIPTION SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What’s In It For YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Manage channel partners handling tele calling responsibilities for the assigned Collections portfolio. Role Accountability Execute collection strategy for the site, track performance and give inputs to PM Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Payment due date / Occupation segment / billing cycle / Geography / CM & NM / any new product-variants to improve efficiencies and performances Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required Ensure Field-referral rates are in line with business-targets by identifying right sets of accounts for TC-retention as well as Field referral, adopting a segmented approach basis past delivery-trends Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral Ensure necessary training /certifications for tele calling staff in line with compliance requirements Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e.g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts--Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc. Measures of Success Resolution Rate Normalisation Rate Roll back rate KP targets PLI penetration Money collected NFTE productivity Tele Retention rate NFTE training coverage Customer complaints volume Vendor SLA adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Process Orientation Problem Solving Skills Qualification Post-Graduate/Graduate in any discipline Preferred Industry Credit Card
Posted 2 weeks ago
5.0 - 31.0 years
3 - 3 Lacs
Peenya, Bengaluru/Bangalore Region
On-site
Customer Support Executive Roles & Responsibilities: • Managing a team of representatives offering customer support. • Overseeing the customer service process. • Resolving customer complaints brought to your attention. • Creating policies and procedures. • Planning the training and standardization of service delivery. • Selecting and hiring new staff. • Monitoring the work of individual representatives and of the team. • Conducting quality assurance surveys with customers and providing feedback to the staff. • Possessing excellent product knowledge to enhance customer support. • Maintaining a pleasant working environment for your team. Customer Support Executive Requirements: • A bachelor’s degree in administration or a related field. • A minimum of 5 years experience. • Excellent interpersonal and written and oral communication skills. • Ability to lead a team. • Knowledge of CRM dashboard. • Computer skills. • Knowledge of mediation and conflict resolution techniques is preferable. • Address customer questions, provide information, and offer solutions to resolve problems or complaints. For example, troubleshooting technical issues, explaining product features, or guiding customers through processes. • Listen attentively to customer complaints, empathies with their concerns, and take appropriate steps to resolve the issues effectively. They may escalate complex problems to higher-level support or management if necessary. • Guide customers on how to use a product or service effectively. For instance, provide instructions, demonstrate features, or suggest best practices to improve the customer’s experience. • Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken. • Collaborate with other teams within the organization, such as technical support, sales, or product development, to ensure prompt and efficient resolution of customer issues. • Provide customers with a positive and personalized experience, promoting customer loyalty and retention. • Manage the customer representative department, train the juniors on understanding the behaviour of clients and keep a good tone. • Monitor the performance of the team. • Develop guidelines for customer support aligning with the company’s objectives, usually known as documentation. • Training technician on new update services, team building and motivation. • Maintaining records of AMC on dashboard and sending reminders on renewal to clients Interested candidates share your CV / Resume / Biodata on 6366751637 Place to work Address: V Tronink Innovation LLP. No. 627/4, 36B, 3rd Floor, 1st Main, 2nd Phase, Peenya Industrial Area, Bangalore 560058 Karnataka. Office Timing Monday to Friday 9.00 AM To 6.00 PM Saturday 9.00 AM To 4.00 PM We are not from consultancy firm, it's direct hiring for V- Tronink Co. ; We don't take any fees & it's not on contract.
Posted 2 weeks ago
6.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
About The Job Our Team: Brief introduction of the department, team, purpose, and missions. Highlight what is unique to your team. Sanofi Business Operations – Medical & Events (SBO) is an internal Sanofi resource organization based in India and is setup to centralize processes and activities to support Specialty Care, Vaccines, General Medicines, CMO, and R&D, Data & Digital functions. SBO strives to be a strategic and functional partner for tactical deliveries to Medical, HEVA, and Commercial organizations in Sanofi, Globally. Main Responsibilities The overall purpose and main responsibilities are listed below: Design and develop web-based components in Veeva Vault, HTML5, CSS and JavaScript from the ground up as per the provided guidelines and specifications. People: (1) Maintain effective relationships with Content Enhancement team and Scientific Writers in SBO(and globally stakeholders, based on the project requirement) with an end objective to ensure preparing in scientific communication materials are developed to meet stakeholder requirements. Performance: (1) Work on business-critical deliverables, primarily on HTML Emailers/static web pages following the provided guidelines (2) Extend support to work on digital and interactive deliverables (slide decks, scientific posters, newsletters, annual reports, patient education materials and other deliverables) based on the need. Process: (1) Collaborate primarily with other graphic designers and SBO Scientific Writers to understand better on received project specific requirements and deliver the received requests on agreed time with good quality (2) Provide technical support and guidance to other graphic designers, when needed (3) Proactively communicating and flagging issues to Project Manager on project timelines, any issues with the inputs received from Scientific Writers (4) Prioritize and manage assigned projects; adhering to the defined quality and delivering on time following the provided specifications from the stakeholder (5)Designing and setting up new templates adhering to brand guidelines and manage the continuity (6) Actively participate in team meetings and provide suggestions based on the need for the team (7) Sharing best practices or any new learnings to the team (8) Showing flexibility to meet project demands to deliver the output on-time. (9) Upskill to enhance the content enhancement deliverables (10) Indulge in self-learning in order to keep yourself updated with the latest developments in technologies required for the execution of work About You Experience: >2 to <=6 years of experience in creation of HTML emailers and Web graphic design Desirable experience in pharmaceuticals / healthcare industry and scientific context mediation Soft skills: Stakeholder management; communication skills; and ability to work independently and within a team environment Technical skills: Must have creative knowledge in Photoshop for Layout, HTML5, CSS3, JavaScript, Responsive website designing (Bootstrap) and creating approved email templates, creating approved email fragments in Veeva Vault To be responsible for providing technical guidance/solutions in the development areas of Veeva CLM, Email and Web deliveries Should able to understand existing code and fix code issues Should have knowledge of W3C validation, Google page speed and email campaigning Should be proficient with the graphics tools like Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Adobe Dreamweaver and Microsoft PowerPoint Ability to think creatively, aesthetically, independently and having good knowledge on all the graphic and current design trends Experience / knowledge following brand guidelines while working on deliverables and preparing templates Strong organizational and time management skills to effectively manage completing work activities Good communication skills both verbal and written Should be able to communicate clearly and effectively Education: Graduate or postgraduate in any stream. Primarily in graphic design or art with focus on visualization of scientific content Languages: Excellent knowledge of English language (spoken and written) null Pursue Progress . Discover Extraordinary . Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what’s never-been-done-before. You’ll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people’s lives? Let’s Pursue Progress and Discover Extraordinary – together. At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.
Posted 2 weeks ago
1.0 years
0 Lacs
Coimbatore, Tamil Nadu, India
On-site
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. SAP BRIM Staff 2,3 TechOps (Application Management) Consultant The Opportunity We are looking for an SAP BRIM Staff Consultant to join the EY GDS Team. As part of our EY GDS – TechOps team, you will be responsible for providing functional support for SAP Order to Cash across various regions for our global clients. You will collaborate closely with cross functional teams to address issues, implement enhancements, and optimize design to meet business requirements. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth as you get to work with high quality team to support clients ensuring the stability of global 500 companies through best-in-class solutions, automation and innovation. To qualify for the role, you must have: Bachelor’s degree in related technology field (Computer, Engineering, Science, etc) or comparable job experiences. 1-3 Years of experience required in one or more areas within SAP BRIM components like SAP Convergent Charging, SAP Convergent Invoicing, SAP Subscription Billing, SAP Convergent Mediation, SAP Revenue Accounting and Reporting, and SAP Customer Financial Management, Subscription Order Management preferably with Global client Responsible for providing support SAP BRIM module incidents, ensuring minimal disruption to operations. Support incident solving by analyzing incidents raised by users and provides solutions. Exposure in delivering Application development or enhancement work, right from requirement gathering, creation of Specification document, Approval process, development or configuration, collaborating with other integrated modules, end to end Testing, UAT support, defect fix, approval process for production release, deployment, Postproduction support etc Deep understanding of ITIL and ITSM processes and methodology and how it interacts with the application lifecycle management principles Ability to manage cross functional and technical team, give them directions and drive functional and technical discussions with various stake holders Working closely with customers and teams to ensure issues and requests are followed-up and addressed timely. Handle change requests with a clear understanding of new business requirements. Understand business needs and deliver solutions to make processes more efficient and simpler whenever possible. Cross-functional communication skills; experience in offshore/onsite model. Defect resolution and defect analysis related to SD. Ability to work with minimal guidance or supervision in a time critical environment. Strong communication, collaboration, and leadership skills with the ability to work effectively in a global, cross functional team environment. Flexibility in managing work hours due to the volatile nature of Application Management work including ability to do shifts and being on call for critical business requirements Ideally, you’ll also have: Well versed with OTC process including Inquiry, Quotation for inquiry, Sales order creation, Availability Check, Delivery Order Creation, Picking and Packing, Goods Issue, Shipment Creation, Invoice, Payment, Delivery Confirmation, Post-Sales Activities Experience in SD integration points with other SAP modules like FI, SD, PP and PM. SAP Certification in SAP SD / BRIM What you will do: Provide day to day Application Management support for SAP Applications across IT Service Management including service requests, incident management, enhancement requests, change management and problem management as Level 2 or 3 Application Management Specialist Lead and Coordinate the Resolution of Complex Technical issues and System Outages including root cause analysis and corrective action. Collaborate with internal and external stakeholders to gather requirements, assess business needs and provide advice on SAP BRIM solutions and designs. Develop and maintain documentation including configuration, user guides and test scripts. Mentor and train junior SAP BRIM Team Members, sharing best practices and providing guidance on issues and troubleshooting techniques. Keep abreast of industry trends, emerging technologies and SAP best practices to drive operational efficiency through automation and innovation Participate in on-call rotation and provide off hours support as needed to ensure the availability and reliability of critical SAP systems. Available to work on shift hours depending on the requirement of the client What We Look For A team of people with commercial acumen, experience and enthusiasm to learn new things in this fast-moving environment An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide. Opportunities to work with EY Data practices globally with leading businesses across a range of industries What working at EY offers: At EY, we’re dedicated to helping our clients, from startups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you About EY As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
Posted 2 weeks ago
1.0 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. SAP BRIM Staff 2,3 TechOps (Application Management) Consultant The Opportunity We are looking for an SAP BRIM Staff Consultant to join the EY GDS Team. As part of our EY GDS – TechOps team, you will be responsible for providing functional support for SAP Order to Cash across various regions for our global clients. You will collaborate closely with cross functional teams to address issues, implement enhancements, and optimize design to meet business requirements. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth as you get to work with high quality team to support clients ensuring the stability of global 500 companies through best-in-class solutions, automation and innovation. To qualify for the role, you must have: Bachelor’s degree in related technology field (Computer, Engineering, Science, etc) or comparable job experiences. 1-3 Years of experience required in one or more areas within SAP BRIM components like SAP Convergent Charging, SAP Convergent Invoicing, SAP Subscription Billing, SAP Convergent Mediation, SAP Revenue Accounting and Reporting, and SAP Customer Financial Management, Subscription Order Management preferably with Global client Responsible for providing support SAP BRIM module incidents, ensuring minimal disruption to operations. Support incident solving by analyzing incidents raised by users and provides solutions. Exposure in delivering Application development or enhancement work, right from requirement gathering, creation of Specification document, Approval process, development or configuration, collaborating with other integrated modules, end to end Testing, UAT support, defect fix, approval process for production release, deployment, Postproduction support etc Deep understanding of ITIL and ITSM processes and methodology and how it interacts with the application lifecycle management principles Ability to manage cross functional and technical team, give them directions and drive functional and technical discussions with various stake holders Working closely with customers and teams to ensure issues and requests are followed-up and addressed timely. Handle change requests with a clear understanding of new business requirements. Understand business needs and deliver solutions to make processes more efficient and simpler whenever possible. Cross-functional communication skills; experience in offshore/onsite model. Defect resolution and defect analysis related to SD. Ability to work with minimal guidance or supervision in a time critical environment. Strong communication, collaboration, and leadership skills with the ability to work effectively in a global, cross functional team environment. Flexibility in managing work hours due to the volatile nature of Application Management work including ability to do shifts and being on call for critical business requirements Ideally, you’ll also have: Well versed with OTC process including Inquiry, Quotation for inquiry, Sales order creation, Availability Check, Delivery Order Creation, Picking and Packing, Goods Issue, Shipment Creation, Invoice, Payment, Delivery Confirmation, Post-Sales Activities Experience in SD integration points with other SAP modules like FI, SD, PP and PM. SAP Certification in SAP SD / BRIM What you will do: Provide day to day Application Management support for SAP Applications across IT Service Management including service requests, incident management, enhancement requests, change management and problem management as Level 2 or 3 Application Management Specialist Lead and Coordinate the Resolution of Complex Technical issues and System Outages including root cause analysis and corrective action. Collaborate with internal and external stakeholders to gather requirements, assess business needs and provide advice on SAP BRIM solutions and designs. Develop and maintain documentation including configuration, user guides and test scripts. Mentor and train junior SAP BRIM Team Members, sharing best practices and providing guidance on issues and troubleshooting techniques. Keep abreast of industry trends, emerging technologies and SAP best practices to drive operational efficiency through automation and innovation Participate in on-call rotation and provide off hours support as needed to ensure the availability and reliability of critical SAP systems. Available to work on shift hours depending on the requirement of the client What We Look For A team of people with commercial acumen, experience and enthusiasm to learn new things in this fast-moving environment An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide. Opportunities to work with EY Data practices globally with leading businesses across a range of industries What working at EY offers: At EY, we’re dedicated to helping our clients, from startups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you About EY As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
Posted 2 weeks ago
1.0 years
0 Lacs
Kolkata, West Bengal, India
On-site
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. SAP BRIM Staff 2,3 TechOps (Application Management) Consultant The Opportunity We are looking for an SAP BRIM Staff Consultant to join the EY GDS Team. As part of our EY GDS – TechOps team, you will be responsible for providing functional support for SAP Order to Cash across various regions for our global clients. You will collaborate closely with cross functional teams to address issues, implement enhancements, and optimize design to meet business requirements. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth as you get to work with high quality team to support clients ensuring the stability of global 500 companies through best-in-class solutions, automation and innovation. To qualify for the role, you must have: Bachelor’s degree in related technology field (Computer, Engineering, Science, etc) or comparable job experiences. 1-3 Years of experience required in one or more areas within SAP BRIM components like SAP Convergent Charging, SAP Convergent Invoicing, SAP Subscription Billing, SAP Convergent Mediation, SAP Revenue Accounting and Reporting, and SAP Customer Financial Management, Subscription Order Management preferably with Global client Responsible for providing support SAP BRIM module incidents, ensuring minimal disruption to operations. Support incident solving by analyzing incidents raised by users and provides solutions. Exposure in delivering Application development or enhancement work, right from requirement gathering, creation of Specification document, Approval process, development or configuration, collaborating with other integrated modules, end to end Testing, UAT support, defect fix, approval process for production release, deployment, Postproduction support etc Deep understanding of ITIL and ITSM processes and methodology and how it interacts with the application lifecycle management principles Ability to manage cross functional and technical team, give them directions and drive functional and technical discussions with various stake holders Working closely with customers and teams to ensure issues and requests are followed-up and addressed timely. Handle change requests with a clear understanding of new business requirements. Understand business needs and deliver solutions to make processes more efficient and simpler whenever possible. Cross-functional communication skills; experience in offshore/onsite model. Defect resolution and defect analysis related to SD. Ability to work with minimal guidance or supervision in a time critical environment. Strong communication, collaboration, and leadership skills with the ability to work effectively in a global, cross functional team environment. Flexibility in managing work hours due to the volatile nature of Application Management work including ability to do shifts and being on call for critical business requirements Ideally, you’ll also have: Well versed with OTC process including Inquiry, Quotation for inquiry, Sales order creation, Availability Check, Delivery Order Creation, Picking and Packing, Goods Issue, Shipment Creation, Invoice, Payment, Delivery Confirmation, Post-Sales Activities Experience in SD integration points with other SAP modules like FI, SD, PP and PM. SAP Certification in SAP SD / BRIM What you will do: Provide day to day Application Management support for SAP Applications across IT Service Management including service requests, incident management, enhancement requests, change management and problem management as Level 2 or 3 Application Management Specialist Lead and Coordinate the Resolution of Complex Technical issues and System Outages including root cause analysis and corrective action. Collaborate with internal and external stakeholders to gather requirements, assess business needs and provide advice on SAP BRIM solutions and designs. Develop and maintain documentation including configuration, user guides and test scripts. Mentor and train junior SAP BRIM Team Members, sharing best practices and providing guidance on issues and troubleshooting techniques. Keep abreast of industry trends, emerging technologies and SAP best practices to drive operational efficiency through automation and innovation Participate in on-call rotation and provide off hours support as needed to ensure the availability and reliability of critical SAP systems. Available to work on shift hours depending on the requirement of the client What We Look For A team of people with commercial acumen, experience and enthusiasm to learn new things in this fast-moving environment An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide. Opportunities to work with EY Data practices globally with leading businesses across a range of industries What working at EY offers: At EY, we’re dedicated to helping our clients, from startups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you About EY As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
Posted 2 weeks ago
1.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. SAP BRIM Staff 2,3 TechOps (Application Management) Consultant The Opportunity We are looking for an SAP BRIM Staff Consultant to join the EY GDS Team. As part of our EY GDS – TechOps team, you will be responsible for providing functional support for SAP Order to Cash across various regions for our global clients. You will collaborate closely with cross functional teams to address issues, implement enhancements, and optimize design to meet business requirements. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth as you get to work with high quality team to support clients ensuring the stability of global 500 companies through best-in-class solutions, automation and innovation. To qualify for the role, you must have: Bachelor’s degree in related technology field (Computer, Engineering, Science, etc) or comparable job experiences. 1-3 Years of experience required in one or more areas within SAP BRIM components like SAP Convergent Charging, SAP Convergent Invoicing, SAP Subscription Billing, SAP Convergent Mediation, SAP Revenue Accounting and Reporting, and SAP Customer Financial Management, Subscription Order Management preferably with Global client Responsible for providing support SAP BRIM module incidents, ensuring minimal disruption to operations. Support incident solving by analyzing incidents raised by users and provides solutions. Exposure in delivering Application development or enhancement work, right from requirement gathering, creation of Specification document, Approval process, development or configuration, collaborating with other integrated modules, end to end Testing, UAT support, defect fix, approval process for production release, deployment, Postproduction support etc Deep understanding of ITIL and ITSM processes and methodology and how it interacts with the application lifecycle management principles Ability to manage cross functional and technical team, give them directions and drive functional and technical discussions with various stake holders Working closely with customers and teams to ensure issues and requests are followed-up and addressed timely. Handle change requests with a clear understanding of new business requirements. Understand business needs and deliver solutions to make processes more efficient and simpler whenever possible. Cross-functional communication skills; experience in offshore/onsite model. Defect resolution and defect analysis related to SD. Ability to work with minimal guidance or supervision in a time critical environment. Strong communication, collaboration, and leadership skills with the ability to work effectively in a global, cross functional team environment. Flexibility in managing work hours due to the volatile nature of Application Management work including ability to do shifts and being on call for critical business requirements Ideally, you’ll also have: Well versed with OTC process including Inquiry, Quotation for inquiry, Sales order creation, Availability Check, Delivery Order Creation, Picking and Packing, Goods Issue, Shipment Creation, Invoice, Payment, Delivery Confirmation, Post-Sales Activities Experience in SD integration points with other SAP modules like FI, SD, PP and PM. SAP Certification in SAP SD / BRIM What you will do: Provide day to day Application Management support for SAP Applications across IT Service Management including service requests, incident management, enhancement requests, change management and problem management as Level 2 or 3 Application Management Specialist Lead and Coordinate the Resolution of Complex Technical issues and System Outages including root cause analysis and corrective action. Collaborate with internal and external stakeholders to gather requirements, assess business needs and provide advice on SAP BRIM solutions and designs. Develop and maintain documentation including configuration, user guides and test scripts. Mentor and train junior SAP BRIM Team Members, sharing best practices and providing guidance on issues and troubleshooting techniques. Keep abreast of industry trends, emerging technologies and SAP best practices to drive operational efficiency through automation and innovation Participate in on-call rotation and provide off hours support as needed to ensure the availability and reliability of critical SAP systems. Available to work on shift hours depending on the requirement of the client What We Look For A team of people with commercial acumen, experience and enthusiasm to learn new things in this fast-moving environment An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide. Opportunities to work with EY Data practices globally with leading businesses across a range of industries What working at EY offers: At EY, we’re dedicated to helping our clients, from startups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you About EY As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
Posted 2 weeks ago
1.0 years
0 Lacs
Kanayannur, Kerala, India
On-site
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. SAP BRIM Staff 2,3 TechOps (Application Management) Consultant The Opportunity We are looking for an SAP BRIM Staff Consultant to join the EY GDS Team. As part of our EY GDS – TechOps team, you will be responsible for providing functional support for SAP Order to Cash across various regions for our global clients. You will collaborate closely with cross functional teams to address issues, implement enhancements, and optimize design to meet business requirements. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth as you get to work with high quality team to support clients ensuring the stability of global 500 companies through best-in-class solutions, automation and innovation. To qualify for the role, you must have: Bachelor’s degree in related technology field (Computer, Engineering, Science, etc) or comparable job experiences. 1-3 Years of experience required in one or more areas within SAP BRIM components like SAP Convergent Charging, SAP Convergent Invoicing, SAP Subscription Billing, SAP Convergent Mediation, SAP Revenue Accounting and Reporting, and SAP Customer Financial Management, Subscription Order Management preferably with Global client Responsible for providing support SAP BRIM module incidents, ensuring minimal disruption to operations. Support incident solving by analyzing incidents raised by users and provides solutions. Exposure in delivering Application development or enhancement work, right from requirement gathering, creation of Specification document, Approval process, development or configuration, collaborating with other integrated modules, end to end Testing, UAT support, defect fix, approval process for production release, deployment, Postproduction support etc Deep understanding of ITIL and ITSM processes and methodology and how it interacts with the application lifecycle management principles Ability to manage cross functional and technical team, give them directions and drive functional and technical discussions with various stake holders Working closely with customers and teams to ensure issues and requests are followed-up and addressed timely. Handle change requests with a clear understanding of new business requirements. Understand business needs and deliver solutions to make processes more efficient and simpler whenever possible. Cross-functional communication skills; experience in offshore/onsite model. Defect resolution and defect analysis related to SD. Ability to work with minimal guidance or supervision in a time critical environment. Strong communication, collaboration, and leadership skills with the ability to work effectively in a global, cross functional team environment. Flexibility in managing work hours due to the volatile nature of Application Management work including ability to do shifts and being on call for critical business requirements Ideally, you’ll also have: Well versed with OTC process including Inquiry, Quotation for inquiry, Sales order creation, Availability Check, Delivery Order Creation, Picking and Packing, Goods Issue, Shipment Creation, Invoice, Payment, Delivery Confirmation, Post-Sales Activities Experience in SD integration points with other SAP modules like FI, SD, PP and PM. SAP Certification in SAP SD / BRIM What you will do: Provide day to day Application Management support for SAP Applications across IT Service Management including service requests, incident management, enhancement requests, change management and problem management as Level 2 or 3 Application Management Specialist Lead and Coordinate the Resolution of Complex Technical issues and System Outages including root cause analysis and corrective action. Collaborate with internal and external stakeholders to gather requirements, assess business needs and provide advice on SAP BRIM solutions and designs. Develop and maintain documentation including configuration, user guides and test scripts. Mentor and train junior SAP BRIM Team Members, sharing best practices and providing guidance on issues and troubleshooting techniques. Keep abreast of industry trends, emerging technologies and SAP best practices to drive operational efficiency through automation and innovation Participate in on-call rotation and provide off hours support as needed to ensure the availability and reliability of critical SAP systems. Available to work on shift hours depending on the requirement of the client What We Look For A team of people with commercial acumen, experience and enthusiasm to learn new things in this fast-moving environment An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide. Opportunities to work with EY Data practices globally with leading businesses across a range of industries What working at EY offers: At EY, we’re dedicated to helping our clients, from startups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you About EY As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
Posted 2 weeks ago
1.0 years
0 Lacs
Trivandrum, Kerala, India
On-site
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. SAP BRIM Staff 2,3 TechOps (Application Management) Consultant The Opportunity We are looking for an SAP BRIM Staff Consultant to join the EY GDS Team. As part of our EY GDS – TechOps team, you will be responsible for providing functional support for SAP Order to Cash across various regions for our global clients. You will collaborate closely with cross functional teams to address issues, implement enhancements, and optimize design to meet business requirements. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth as you get to work with high quality team to support clients ensuring the stability of global 500 companies through best-in-class solutions, automation and innovation. To qualify for the role, you must have: Bachelor’s degree in related technology field (Computer, Engineering, Science, etc) or comparable job experiences. 1-3 Years of experience required in one or more areas within SAP BRIM components like SAP Convergent Charging, SAP Convergent Invoicing, SAP Subscription Billing, SAP Convergent Mediation, SAP Revenue Accounting and Reporting, and SAP Customer Financial Management, Subscription Order Management preferably with Global client Responsible for providing support SAP BRIM module incidents, ensuring minimal disruption to operations. Support incident solving by analyzing incidents raised by users and provides solutions. Exposure in delivering Application development or enhancement work, right from requirement gathering, creation of Specification document, Approval process, development or configuration, collaborating with other integrated modules, end to end Testing, UAT support, defect fix, approval process for production release, deployment, Postproduction support etc Deep understanding of ITIL and ITSM processes and methodology and how it interacts with the application lifecycle management principles Ability to manage cross functional and technical team, give them directions and drive functional and technical discussions with various stake holders Working closely with customers and teams to ensure issues and requests are followed-up and addressed timely. Handle change requests with a clear understanding of new business requirements. Understand business needs and deliver solutions to make processes more efficient and simpler whenever possible. Cross-functional communication skills; experience in offshore/onsite model. Defect resolution and defect analysis related to SD. Ability to work with minimal guidance or supervision in a time critical environment. Strong communication, collaboration, and leadership skills with the ability to work effectively in a global, cross functional team environment. Flexibility in managing work hours due to the volatile nature of Application Management work including ability to do shifts and being on call for critical business requirements Ideally, you’ll also have: Well versed with OTC process including Inquiry, Quotation for inquiry, Sales order creation, Availability Check, Delivery Order Creation, Picking and Packing, Goods Issue, Shipment Creation, Invoice, Payment, Delivery Confirmation, Post-Sales Activities Experience in SD integration points with other SAP modules like FI, SD, PP and PM. SAP Certification in SAP SD / BRIM What you will do: Provide day to day Application Management support for SAP Applications across IT Service Management including service requests, incident management, enhancement requests, change management and problem management as Level 2 or 3 Application Management Specialist Lead and Coordinate the Resolution of Complex Technical issues and System Outages including root cause analysis and corrective action. Collaborate with internal and external stakeholders to gather requirements, assess business needs and provide advice on SAP BRIM solutions and designs. Develop and maintain documentation including configuration, user guides and test scripts. Mentor and train junior SAP BRIM Team Members, sharing best practices and providing guidance on issues and troubleshooting techniques. Keep abreast of industry trends, emerging technologies and SAP best practices to drive operational efficiency through automation and innovation Participate in on-call rotation and provide off hours support as needed to ensure the availability and reliability of critical SAP systems. Available to work on shift hours depending on the requirement of the client What We Look For A team of people with commercial acumen, experience and enthusiasm to learn new things in this fast-moving environment An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide. Opportunities to work with EY Data practices globally with leading businesses across a range of industries What working at EY offers: At EY, we’re dedicated to helping our clients, from startups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you About EY As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
Posted 2 weeks ago
1.0 years
0 Lacs
Pune, Maharashtra, India
On-site
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. SAP BRIM Staff 2,3 TechOps (Application Management) Consultant The Opportunity We are looking for an SAP BRIM Staff Consultant to join the EY GDS Team. As part of our EY GDS – TechOps team, you will be responsible for providing functional support for SAP Order to Cash across various regions for our global clients. You will collaborate closely with cross functional teams to address issues, implement enhancements, and optimize design to meet business requirements. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth as you get to work with high quality team to support clients ensuring the stability of global 500 companies through best-in-class solutions, automation and innovation. To qualify for the role, you must have: Bachelor’s degree in related technology field (Computer, Engineering, Science, etc) or comparable job experiences. 1-3 Years of experience required in one or more areas within SAP BRIM components like SAP Convergent Charging, SAP Convergent Invoicing, SAP Subscription Billing, SAP Convergent Mediation, SAP Revenue Accounting and Reporting, and SAP Customer Financial Management, Subscription Order Management preferably with Global client Responsible for providing support SAP BRIM module incidents, ensuring minimal disruption to operations. Support incident solving by analyzing incidents raised by users and provides solutions. Exposure in delivering Application development or enhancement work, right from requirement gathering, creation of Specification document, Approval process, development or configuration, collaborating with other integrated modules, end to end Testing, UAT support, defect fix, approval process for production release, deployment, Postproduction support etc Deep understanding of ITIL and ITSM processes and methodology and how it interacts with the application lifecycle management principles Ability to manage cross functional and technical team, give them directions and drive functional and technical discussions with various stake holders Working closely with customers and teams to ensure issues and requests are followed-up and addressed timely. Handle change requests with a clear understanding of new business requirements. Understand business needs and deliver solutions to make processes more efficient and simpler whenever possible. Cross-functional communication skills; experience in offshore/onsite model. Defect resolution and defect analysis related to SD. Ability to work with minimal guidance or supervision in a time critical environment. Strong communication, collaboration, and leadership skills with the ability to work effectively in a global, cross functional team environment. Flexibility in managing work hours due to the volatile nature of Application Management work including ability to do shifts and being on call for critical business requirements Ideally, you’ll also have: Well versed with OTC process including Inquiry, Quotation for inquiry, Sales order creation, Availability Check, Delivery Order Creation, Picking and Packing, Goods Issue, Shipment Creation, Invoice, Payment, Delivery Confirmation, Post-Sales Activities Experience in SD integration points with other SAP modules like FI, SD, PP and PM. SAP Certification in SAP SD / BRIM What you will do: Provide day to day Application Management support for SAP Applications across IT Service Management including service requests, incident management, enhancement requests, change management and problem management as Level 2 or 3 Application Management Specialist Lead and Coordinate the Resolution of Complex Technical issues and System Outages including root cause analysis and corrective action. Collaborate with internal and external stakeholders to gather requirements, assess business needs and provide advice on SAP BRIM solutions and designs. Develop and maintain documentation including configuration, user guides and test scripts. Mentor and train junior SAP BRIM Team Members, sharing best practices and providing guidance on issues and troubleshooting techniques. Keep abreast of industry trends, emerging technologies and SAP best practices to drive operational efficiency through automation and innovation Participate in on-call rotation and provide off hours support as needed to ensure the availability and reliability of critical SAP systems. Available to work on shift hours depending on the requirement of the client What We Look For A team of people with commercial acumen, experience and enthusiasm to learn new things in this fast-moving environment An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide. Opportunities to work with EY Data practices globally with leading businesses across a range of industries What working at EY offers: At EY, we’re dedicated to helping our clients, from startups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you About EY As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
Posted 2 weeks ago
1.0 years
0 Lacs
Noida, Uttar Pradesh, India
On-site
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. SAP BRIM Staff 2,3 TechOps (Application Management) Consultant The Opportunity We are looking for an SAP BRIM Staff Consultant to join the EY GDS Team. As part of our EY GDS – TechOps team, you will be responsible for providing functional support for SAP Order to Cash across various regions for our global clients. You will collaborate closely with cross functional teams to address issues, implement enhancements, and optimize design to meet business requirements. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth as you get to work with high quality team to support clients ensuring the stability of global 500 companies through best-in-class solutions, automation and innovation. To qualify for the role, you must have: Bachelor’s degree in related technology field (Computer, Engineering, Science, etc) or comparable job experiences. 1-3 Years of experience required in one or more areas within SAP BRIM components like SAP Convergent Charging, SAP Convergent Invoicing, SAP Subscription Billing, SAP Convergent Mediation, SAP Revenue Accounting and Reporting, and SAP Customer Financial Management, Subscription Order Management preferably with Global client Responsible for providing support SAP BRIM module incidents, ensuring minimal disruption to operations. Support incident solving by analyzing incidents raised by users and provides solutions. Exposure in delivering Application development or enhancement work, right from requirement gathering, creation of Specification document, Approval process, development or configuration, collaborating with other integrated modules, end to end Testing, UAT support, defect fix, approval process for production release, deployment, Postproduction support etc Deep understanding of ITIL and ITSM processes and methodology and how it interacts with the application lifecycle management principles Ability to manage cross functional and technical team, give them directions and drive functional and technical discussions with various stake holders Working closely with customers and teams to ensure issues and requests are followed-up and addressed timely. Handle change requests with a clear understanding of new business requirements. Understand business needs and deliver solutions to make processes more efficient and simpler whenever possible. Cross-functional communication skills; experience in offshore/onsite model. Defect resolution and defect analysis related to SD. Ability to work with minimal guidance or supervision in a time critical environment. Strong communication, collaboration, and leadership skills with the ability to work effectively in a global, cross functional team environment. Flexibility in managing work hours due to the volatile nature of Application Management work including ability to do shifts and being on call for critical business requirements Ideally, you’ll also have: Well versed with OTC process including Inquiry, Quotation for inquiry, Sales order creation, Availability Check, Delivery Order Creation, Picking and Packing, Goods Issue, Shipment Creation, Invoice, Payment, Delivery Confirmation, Post-Sales Activities Experience in SD integration points with other SAP modules like FI, SD, PP and PM. SAP Certification in SAP SD / BRIM What you will do: Provide day to day Application Management support for SAP Applications across IT Service Management including service requests, incident management, enhancement requests, change management and problem management as Level 2 or 3 Application Management Specialist Lead and Coordinate the Resolution of Complex Technical issues and System Outages including root cause analysis and corrective action. Collaborate with internal and external stakeholders to gather requirements, assess business needs and provide advice on SAP BRIM solutions and designs. Develop and maintain documentation including configuration, user guides and test scripts. Mentor and train junior SAP BRIM Team Members, sharing best practices and providing guidance on issues and troubleshooting techniques. Keep abreast of industry trends, emerging technologies and SAP best practices to drive operational efficiency through automation and innovation Participate in on-call rotation and provide off hours support as needed to ensure the availability and reliability of critical SAP systems. Available to work on shift hours depending on the requirement of the client What We Look For A team of people with commercial acumen, experience and enthusiasm to learn new things in this fast-moving environment An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide. Opportunities to work with EY Data practices globally with leading businesses across a range of industries What working at EY offers: At EY, we’re dedicated to helping our clients, from startups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you About EY As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
Posted 2 weeks ago
3.0 years
8 - 9 Lacs
Vāranāsi
On-site
Required Skills: Must have WSO2 API Manager,Java,SOAP-3 Years of experience Strong hands-on experience with WSO2 API Manager, WSO2 EI/ESB, and WSO2 Identity Server . Proficiency in SOAP, REST, XML, JSON , and integration patterns. Strong knowledge of Java , Mediation Sequences , Synapse , and WSO2 connectors . Experience with OAuth2, JWT , and API security best practices. Familiarity with Docker, Kubernetes , or other container platforms (preferred). Experience with CI/CD tools and Git . Good knowledge of logging , monitoring , and performance tuning for integration components Job Type: Full-time Pay: ₹800,000.00 - ₹900,000.00 per year
Posted 2 weeks ago
0 years
0 Lacs
Mumbai, Maharashtra, India
On-site
Legal Executive Location: Andheri East, Mumbai | On-site Type: Full-Time | 6 Days | High Autonomy & Fieldwork Involved Pay Range: 12 to 30k/per month About Rentkar Rentkar is a platform built on the belief that sharing is the new standard of living. By enabling people to rent instead of buy, we reduce waste and promote smarter, more sustainable lifestyles. As our platform scales, so do our legal risks - from unpaid dues to product damage to platform liability. Our legal team is the frontline force that protects the business, enforces our policies, and upholds our values. You’ll Own: Draft and manage legal documents: notices, rental contracts, affidavits, and service terms Handle recovery cases: coordinate with police, recovery agents, and Rentkar’s operations teams Represent Rentkar in criminal/civil matters - filing complaints, attending court hearings, and preparing evidence Liaise with external counsels and legal authorities to ensure favorable outcomes in disputes Track legal escalations across all active rental transactions - from product defaulters to fraud or damage cases Guide internal teams (ops, finance, HR) on legal best practices and risk mitigation Prepare legal strategies for fast-moving scenarios across cities You Are: A practicing lawyer with a strong grasp of criminal and civil law Experienced in litigation, mediation, police coordination, and court procedures Proactive and hands-on - comfortable drafting in the morning and showing up in court by afternoon Skilled at simplifying legal language for operational teams Highly reliable and structured under pressure Bonus: Previous work in recovery, asset tracing, or property law Familiarity with rental, e-commerce, or high-churn businesses Strong command over both English and regional language
Posted 2 weeks ago
4.0 - 5.0 years
4 - 7 Lacs
Gurgaon
On-site
EXPERIENCE 4 - 5 years ₹ 5-7 LPA Location :- Gurugram NOTE: Candidates from Real Estate Sales background only. He/she will be responsible for real estate sales, revenue strategies, marketing, training. The Prime role is to sell high end luxury residential and commercial projects. The role involves around to build and preserve trusting relationships with our premier customers. He or She will be responsible for following:- ● Oversee day-to-day business operations ● Communicate and embody the company vision and values. ● Evaluate employee performance and provide additional coaching and support as needed ● Communication skills are key to increasing management’s effectiveness with both superiors and subordinates. ● Time management skills are important in prioritizing tasks to ensure that projects are completed by deadlines and streamlining processes to maximize productivity ● Negotiation and mediation skills are necessary in finding opportunities to resolve conflicts efficiently and favourably ● Decision-making skills are key to weighing the costs and benefits of various options and determining the best course of action to achieve company goals ● Maximize revenue generation and lead closures ● Strong client focus including pre and post-sales services for long term wealth retention. ● Conducting market review/studies and analysing competitor’s activities thereby devising strategies to counter them. ● Liaising between customers and the company for up-to-date status of service, pricing, and new product release launches. ● Establishing, maintaining and expanding your customer base. Desired Candidate Profile: ● Excellent communication and selling skills. ● MBA / Post Graduation/Graduation in any discipline. ● Total experience of around 4-5 years with minimum 3-4 years’ experience in direct selling. ● In-depth knowledge about real estate environment in the city, property buying cycle. ● Awareness about new projects coming up in the city and prevailing prices in various localities of the city. ● Analytics driven skills and ability to understand and act according to the key parameters such as conversion rate, leads to meetings, meetings to site visits ratio. ● Polished, Well-Groomed, pleasing personality – He/she has to find ways to achieve their monthly target and maintain our company's positive image. ● He will be responsible for generating sales within assigned focus projects ● Schedule and conduct weekly sales meetings and achieving targets. ● Report on sales activities to senior management. ● Reaching the targets and goals set for your area. ● Increasing business opportunities through various routes to market. ● Collecting customer feedback and market research. ● Keeping up to date with products and competitors. ● OWN CONVEYANCE IS MUST. CANDIDATE LIVING IN GURUGRAM OR NEAR TO GURUGRAM IN DELHI AREAS WILL BE CONSIDERED Remuneration details: BEST LEADS SUPPORT OF INDUSTRY MANDATE PROJECTS TO WORK CTC - INR 5 LPA to INR 7 LPA INCENTIVES:- Best in Industry and paid on time Perks/ Trips:- Monthly/ Quarterly / Yearly lucrative perks apart from regular Incentives with very good Growth opportunities. Have domestic & International trips schemes. Job Type: Full-time Pay: ₹40,000.00 - ₹60,000.00 per month Experience: Real estate sales: 1 year (Required) Language: English (Preferred) Work Location: In person Application Deadline: 01/08/2025 Expected Start Date: 01/08/2025
Posted 2 weeks ago
1.0 years
0 Lacs
Ahmedabad, Gujarat, India
On-site
Roles and Responsibilities: Manage and oversee the customer service process to ensure smooth operations. Address and resolve customer complaints promptly and effectively. Respond to client inquiries through email, social media, and phone calls. Build trust and maintain sustainable customer relationships through clear and interactive communication. Identify and assess customer needs to deliver top-notch satisfaction. Provide product and service knowledge to assist customers. Offer accurate and comprehensive information using appropriate tools and methods. Maintain a positive and professional demeanor while interacting with clients. Desired Candidate Profile: Minimum of 1 year of relevant experience (preferred but not mandatory). Strong interpersonal, written, and verbal communication skills. Familiarity with ticketing systems. Proficiency in computer usage. Knowledge of mediation and conflict resolution techniques is a plus. Join us and become a part of a dynamic team dedicated to delivering exceptional customer experiences! Eligibility Criteria: Freshers with strong English communication skills are welcome to apply. Comprehensive training will be provided for the role. Please note, all hires are required to sign a one-year bond with the company. As a part of this, all joiners are required to sign one year bond with our company. Work Timing: Support is required during Australian business hours, from 6:30 AM to 4:30 PM IST.
Posted 2 weeks ago
0 years
3 - 4 Lacs
India
On-site
Job Summary: The HR Executive will play a key role in managing and supporting the day-to-day HR operations. They will work closely with the HR team and leadership to ensure a smooth and efficient recruitment, onboarding, employee engagement, and performance management process. The role requires a strong understanding of HR policies, legal regulations, and effective communication to ensure the company’s HR practices align with the organizational goals. Key Responsibilities: Recruitment & Staffing: Assist in the recruitment process by posting job openings, screening resumes, scheduling interviews, and assisting in candidate selection. Ensure the onboarding process for new employees is efficient and engaging. Work with department heads to determine staffing needs and assist in creating job descriptions. Employee Relations: Serve as a point of contact for employees’ concerns and issues, ensuring positive relationships between employees and management. Assist in conflict resolution, mediation, and maintaining a productive work environment. Promote company culture and employee engagement initiatives. Performance Management: Support the performance appraisal process by helping to gather feedback and track employee performance. Assist in identifying training and development needs and organizing relevant programs. Track employee training certifications, compliance, and development progress. Compensation & Benefits: Ensure employee benefits (health, insurance, retirement plans) are communicated clearly to all employees and assist with any inquiries. Support the payroll team to ensure accurate and timely payroll processing. Maintain employee records and ensure all information is up to date and compliant with legal standards. Compliance & Policy Management: Ensure the company’s HR policies are in line with labor laws and regulations. Monitor and implement HR-related compliance programs. Assist with employee investigations and documentation related to performance, complaints, and misconduct. HR Administration: Maintain and update HR records, both digital and physical. Manage HR software systems and ensure employee data is accurate. Assist in preparing HR reports for leadership and senior management. Skills & Qualifications: Bachelor's degree in Human Resources, Business Administration, or a related field (or equivalent work experience). Proven experience as an HR Executive, HR Assistant, or a similar role. Strong understanding of HR functions and best practices. Knowledge of labor laws and HR compliance. Proficient in MS Office Suite and HR software (e.g., HRIS, payroll systems). Excellent communication, interpersonal, and problem-solving skills. Ability to handle sensitive information and maintain confidentiality. Strong organizational skills and attention to detail. Ability to work both independently and as part of a team. Personal Attributes: Proactive and adaptable with a positive attitude. Strong multitasking abilities in a fast-paced environment. Highly ethical with a commitment to fairness and transparency. Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Language: English (Preferred) Work Location: In person Expected Start Date: 18/07/2025
Posted 2 weeks ago
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