422 Mediation Jobs - Page 4

Role Purpose Responsible for managing the collection portfolio (One or Multiple Dues Stages) performance through a team of Vendor Managers, Team Leaders & Tele calling Agents. Role Accountability Formulate strategies for low performing segments/markets and implement the same with vendor sites Guide vendors to design a competitive incentive plan to ensure performance improvement Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region/Channel level in order to identify gaps/issues/red flags and design solutions to fix root causes and highlight the same to relevant teams Share initial advisory with Strategy team on quality of overall portfolio or a particular segment thereof Liaison with Strategy and Dialer teams to design appropriate call-service campaigns to cater to the changing needs in the portfolio with a view to ensure overall improvement in the portfolio-performances Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and Arbitration in order to extract on identified accounts and attend all camps as required Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning and portfolio balancing amongst various channel partners Review all vendor productivity metrics to ensure accuracy in vendor payouts Ensure adherence to BCP guidelines and DR drill schedules across all channel partner sites Ensure necessary training /certifications for tele calling staff in line with compliance requirements Ensure adherence to cost targets in tele collections operations Stay abreast of any sudden actions (taken by regulator/Govt/any entity) which may have impact on portfolio performance and update concerned stakeholders in a timely manner Scan the market for industry best practices and analyze internal processes to identify and recommend enhancement opportunities Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Ensure necessary training /certifications for tele calling staff in line with compliance requirements Measures of Success Flow rates as per MOU (into X to 150) Money collected Settlement Loss FTE/NFTE productivity PLI Penetration Tele Retention Rate FTE/NFTE training coverage Budget adherence in tele calling operations Customer complaints volume Cost reduction as per MOU Vendor SLA Adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Analytical Ability Process Orientation Market Awareness Problem Solving Skills Qualification: Post-Graduate / Graduate Degree in any discipline Show more Show less

a. Deep dive skills with the data and producing analysis b. coordinate with stakeholders and work on permanently resolving these concerns by setting up SOPs/automation c. deep dive on Operation and shipper escalations d. run defect reduction programs by coordinating with various cross functional teams e. manage shift operations f. develop reports This role is based in SWA. Purview of a Transportation Specialist In this role, the candidate will work with business and operations team to solve customer escalations, analyze historic results, initiate programs – all in an environment of rapid growth and increasing complexity. Candidate will drive improvements to the visibility tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners. The successful candidate must show significant ownership on customer issues and proactively initiate SOPs and process changes as required. He/she will be passionate about their work, detail-oriented, and have excellent problem-solving abilities. He/she will have superb communication and customer-relationship skills, outstanding analytic insight, and be a passionate advocate of customer to other stakeholders. He/she will drive towards simple, scalable solutions to difficult problems, and have excellent project-management skills Responsibilities include, but are not limited to: Communication with internal customers (CS, MM, LM, FC, Trans Program, HR). Exceptional written and verbal communication skills with the ability to create compelling positioning / messaging strategy and present complex information clearly and concisely. High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision. Strong analytical, mediation and problem resolution skills. Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning. Skilled in collaborative management environment, clear formal and informal communication with members of the remote and local management teams. Strong understanding of process improvement techniques Key job responsibilities a. Deep dive skills with the data and producing analysis b. coordinate with stakeholders and work on permanently resolving these concerns by setting up SOPs/automation c. deep dive on Operation and shipper escalations d. run defect reduction programs by coordinating with various cross functional teams e. manage shift operations f. develop reports a. Deep dive skills with the data and producing analysis b. coordinate with stakeholders and work on permanently resolving these concerns by setting up SOPs/automation c. deep dive on Operation and shipper escalations d. run defect reduction programs by coordinating with various cross functional teams e. manage shift operations f. develop reports Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Pune India Technology Full time 6/8/2025 J00168128 Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. Equifax is currently looking for an exceptional candidate to help with production support operations for Oracle Billing & Revenue Management platform. The candidate will be primarily responsible for production support and involved in all phases of SDLC including Detailed Design, Development, Unit/Dev Integration testing, QA support. The candidate is expected to help triage & be involved with any production issues that arise on a day-to-day basis. The candidate is expected to be hands-on in the production support area and should be able to perform with minimal supervision. Duties: Perform all production support activities, including analyzing any issue tickets, resolving issues, conducting root cause analysis as required Responsible for ensuring application systems are in compliance to security, audit policies, and procedures Be involved during the architecture phase of projects and provide technical input as required Provide support for Oracle BRM systems for various projects around the globe Provide support for detailed design (application/system/network/DB) as necessitated by the project while ensuring complete architectural compliance Provide support for ensuring proper unit testing and/or dev integration testing is carried out and is 100% automated to help with creating a continuous integration environment Set & maintain very high quality in design, code and build quality and continuously strive to improve on the standards Assist QA and Production Support in troubleshooting technical issues and develop code fixes. Prepare reports, manuals, and other documentation on the status, operation and maintenance of software Follow the SLA for issues with respect to the severity Establish a strategy of continuous delivery risk management that enables proactive decisions and actions throughout the delivery life cycle. Measure and improve delivery productivity for all P1 and P2 support engineers. Participate in architecture, design, and code reviews with the software development teams. Collaborate with other support engineers to plan and organize the development of our systems. Proactively identify issues within the system or within international BU operations and/or infrastructure, security concerns, data concerns, and create a remediation plan to solve the issue permanently. Proactively creating tickets/escalation when needs are identified to correct recurrent issues with BU's; as well as modernize technology in application stack. Support, Manage, Optimize and Monitor all profiles, rules, configuration, certificates and software licenses on all environments and take appropriate action in the event of non-compliance with security requirements. Other duties as assigned Qualifications: A Bachelor's degree in Computer Science or related discipline with a significant software development component. 5-7 years of Production Support/ Software development experience using C/C++ and/or Java. 6+ years of experience with Oracle BRM (Portal Infranet/Integrate Billing Solution) 7.x is a must. Experience with BRM PCM C/Java development and customizations. Experience configuring and using various tools like Oracle Mediation Controller and integrating with third party apps like Vertex (O Series), payment processing systems (Chase Paymentech preferred), Invoice extraction systems & Oracle EBS (R12) is required. Experience in automating the jobs is a big plus Knowledge of data model and experience working with data warehouse feeds is required Experience with Oracle RDBMS database software and Oracle Weblogic. Experience with Unix/Linux operating systems and Bash/Korn Shell Scripting. Solid communication, organizational, and project management skills are required. Experience with data migration, import, and legacy conversion is valuable. Proven debugging and problem solving skills. We offer a hybrid work setting, comprehensive compensation and healthcare packages, attractive paid time off, and organizational growth potential through our online learning platform with guided career tracks. Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference! Who is Equifax? At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Pune India Technology Full time 6/8/2025 J00168129 Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. Equifax is currently looking for an exceptional candidate to help with production support operations for Oracle Billing & Revenue Management platform. The candidate will be primarily responsible for production support and involved in all phases of SDLC including Detailed Design, Development, Unit/Dev Integration testing, QA support. The candidate is expected to help triage & be involved with any production issues that arise on a day-to-day basis. The candidate is expected to be hands-on in the production support area and should be able to perform with minimal supervision. Duties: Perform all production support activities, including analyzing any issue tickets, resolving issues, conducting root cause analysis as required Responsible for ensuring application systems are in compliance to security, audit policies, and procedures Be involved during the architecture phase of projects and provide technical input as required Provide support for Oracle BRM systems for various projects around the globe Provide support for detailed design (application/system/network/DB) as necessitated by the project while ensuring complete architectural compliance Provide support for ensuring proper unit testing and/or dev integration testing is carried out and is 100% automated to help with creating a continuous integration environment Set & maintain very high quality in design, code and build quality and continuously strive to improve on the standards Assist QA and Production Support in troubleshooting technical issues and develop code fixes. Prepare reports, manuals, and other documentation on the status, operation and maintenance of software Follow the SLA for issues with respect to the severity Establish a strategy of continuous delivery risk management that enables proactive decisions and actions throughout the delivery life cycle. Measure and improve delivery productivity for all P1 and P2 support engineers. Participate in architecture, design, and code reviews with the software development teams. Collaborate with other support engineers to plan and organize the development of our systems. Proactively identify issues within the system or within international BU operations and/or infrastructure, security concerns, data concerns, and create a remediation plan to solve the issue permanently. Proactively creating tickets/escalation when needs are identified to correct recurrent issues with BU's; as well as modernize technology in application stack. Support, Manage, Optimize and Monitor all profiles, rules, configuration, certificates and software licenses on all environments and take appropriate action in the event of non-compliance with security requirements. Other duties as assigned Qualifications: A Bachelor's degree in Computer Science or related discipline with a significant software development component. 5-7 years of Production Support/ Software development experience using C/C++ and/or Java. 6+ years of experience with Oracle BRM (Portal Infranet/Integrate Billing Solution) 7.x is a must. Experience with BRM PCM C/Java development and customizations. Experience configuring and using various tools like Oracle Mediation Controller and integrating with third party apps like Vertex (O Series), payment processing systems (Chase Paymentech preferred), Invoice extraction systems & Oracle EBS (R12) is required. Experience in automating the jobs is a big plus Knowledge of data model and experience working with data warehouse feeds is required Experience with Oracle RDBMS database software and Oracle Weblogic. Experience with Unix/Linux operating systems and Bash/Korn Shell Scripting. Solid communication, organizational, and project management skills are required. Experience with data migration, import, and legacy conversion is valuable. Proven debugging and problem solving skills. We offer a hybrid work setting, comprehensive compensation and healthcare packages, attractive paid time off, and organizational growth potential through our online learning platform with guided career tracks. Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference! Who is Equifax? At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Title: Customer Care Executive Responsibilities: Handling Customer complaints & grievances. Resolving customer’s query via emails and phone calls. Keeping track of the orders and arranging required styles on request. Resolving queries on social media on posts and direct messages. Forwarding queries to concerned Team. Upselling on the desired products Required Experience/Skills/Education : A bachelor’s degree in Administration or related field. A minimum of 3 years' experience (fashion ecom based preferred) Excellent interpersonal and written and oral communication skills. Knowledge of CRM systems. Computer skills. Knowledge of mediation and conflict resolution techniques Timings : We are looking at covering the entire 24 hours in a day, 7 days a week, to ensure that our clients have assistance at all times. 1st Shift 10:00:00 AM 6:30:00 PM 2nd Shift 6:00:00 PM 2:30:00 AM 3rd Shift 2:00:00 AM 10:30:00 AM Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Monday to Friday Rotational shift Supplemental Pay: Commission pay Performance bonus Yearly bonus Experience: total work: 2 years (Required) Work Location: In person

Job Description Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution. Job Description - Grade Specific Performs analysis of processes, systems, data and business information and research, and builds up domain knowledge. Skills (competencies) Abstract Thinking Active Listening Agile (Software Development Framework) Analytical Thinking Backlog Grooming Business Architecture Modeling Business Process Modeling (e.g. BPMN) Change Management Coaching Collaboration Commercial Acumen Conceptual Data Modeling Conflict Management Confluence Critical Thinking CxO Conversations Data Analysis Data Requirements Management Decision-Making Emotional Intelligence Enterprise Architecture Modelling Facilitation Functional IT Architecture Modelling Giving Feedback Google Cloud Platform (GCP) (Cloud Platform) Influencing Innovation Jira Mediation Mentoring Microsoft Office Motivation Negotiation Networking Power BI Presentation skills Prioritization Problem Solving Project Governance Project Management Project Planning Qlik Relationship-Building Requirements Gathering Risk Management Scope Management SQL Stakeholder Management Story Mapping Storytelling Strategic Management Strategic tThinking SWOT Analysis Systems Requirement Analysis (or Management) Tableau Trusted Advisor UI-Design / Wireframing UML User Journey User Research Verbal Communication Written Communication

Akinex Global Supplies LLP is seeking a detail-oriented and meticulous Legal & Compliance Officer to support the legal, regulatory compliance, and insurance functions within the organization. This position will play a critical role in managing legal documentation, compliance programs, insurance claims, and contract management. This is an excellent opportunity for professionals with a strong legal and compliance background to join a growing organization and contribute to its operational success. COMPANY: Akinex Global Supplies LLP. LOCATION: Jaipur, RJ RESPONSIBILITIES: 1. Legal Support and Regulatory Compliance: a. Provide administrative and drafting support for third-party claims, litigation, mediation, and arbitration. b. Assist in the drafting, analyzing, reviewing, and preparing contracts, standard terms and conditions, service level agreements, licenses, and other legal documents. c. Support general business law matters, including corporate governance, procurement, and business law issues. d. Assist in reviewing and updating internal policies to ensure statutory and legal compliance. e. Identify, monitor, and address compliance issues requiring follow-up or investigation. f. Support the implementation of governance, risk, and compliance programs. g. Collaborate with departments to ensure legal risks are appropriately addressed. h. Provide standard legal opinions and advice. i. Assist with updating statutory records and compliance documentation. 2. Insurance and Administration: a. Administer claims related to vessel sweepings, contaminated cargo, stock theft, and damages to company property. b. Administer insurance claims for buildings, equipment, goods in transit, and company assets. c. Follow up with insurers on pending claims to ensure recovery and accurate reporting. d. Ensure asset additions, including warehouses and office buildings, are properly insured. e. Oversee policy management and claims related to the company’s insurance policies. f. Provide monthly insurance reports. 3. Customer On-Boarding and Contract Management: a. Assist with customer on-boarding, including vetting processes. b. Review and analyse amendments to Standard Terms and Conditions (STCs) with customers. c. Review invoices from externally instructed attorneys. d. Investigate warehouse breaches of contract to protect the company’s interests. e. Manage contracts and foster good relations with customers and suppliers/service providers. SKILLS REQUIRED: 1. Strong verbal and written communication skills. 2. Excellent attention to detail. 3. Analytical mindset with strong problem-solving abilities. 4. Excellent reporting and document management skills. 5. Professional appearance. 6. Ability to work independently and collaborate effectively with various departments DESIRED CANDIDATE PROFILE: 1. Education: BCom Law or similar qualification 2. Experience: Minimum of 3-5 years in a similar role. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Schedule: Day shift Application Question(s): Are you located in Jaipur, Rajasthan? Education: Master's (Preferred) Experience: total work: 2 years (Required) Language: English (Required) Work Location: In person

Equifax is currently looking for an exceptional candidate to help with production support operations for Oracle Billing & Revenue Management platform. The candidate will be primarily responsible for production support and involved in all phases of SDLC including Detailed Design, Development, Unit/Dev Integration testing, QA support. The candidate is expected to help triage & be involved with any production issues that arise on a day-to-day basis. The candidate is expected to be hands-on in the production support area and should be able to perform with minimal supervision. Duties: Perform all production support activities, including analyzing any issue tickets, resolving issues, conducting root cause analysis as required Responsible for ensuring application systems are in compliance to security, audit policies, and procedures Be involved during the architecture phase of projects and provide technical input as required Provide support for Oracle BRM systems for various projects around the globe Provide support for detailed design (application/system/network/DB) as necessitated by the project while ensuring complete architectural compliance Provide support for ensuring proper unit testing and/or dev integration testing is carried out and is 100% automated to help with creating a continuous integration environment Set & maintain very high quality in design, code and build quality and continuously strive to improve on the standards Assist QA and Production Support in troubleshooting technical issues and develop code fixes. Prepare reports, manuals, and other documentation on the status, operation and maintenance of software Follow the SLA for issues with respect to the severity Establish a strategy of continuous delivery risk management that enables proactive decisions and actions throughout the delivery life cycle. Measure and improve delivery productivity for all P1 and P2 support engineers. Participate in architecture, design, and code reviews with the software development teams. Collaborate with other support engineers to plan and organize the development of our systems. Proactively identify issues within the system or within international BU operations and/or infrastructure, security concerns, data concerns, and create a remediation plan to solve the issue permanently. Proactively creating tickets/escalation when needs are identified to correct recurrent issues with BU's; as well as modernize technology in application stack. Support, Manage, Optimize and Monitor all profiles, rules, configuration, certificates and software licenses on all environments and take appropriate action in the event of non-compliance with security requirements. Other duties as assigned Qualifications: A Bachelor's degree in Computer Science or related discipline with a significant software development component. 5-7 years of Production Support/ Software development experience using C/C++ and/or Java. 6+ years of experience with Oracle BRM (Portal Infranet/Integrate Billing Solution) 7.x is a must. Experience with BRM PCM C/Java development and customizations. Experience configuring and using various tools like Oracle Mediation Controller and integrating with third party apps like Vertex (O Series), payment processing systems (Chase Paymentech preferred), Invoice extraction systems & Oracle EBS (R12) is required. Experience in automating the jobs is a big plus Knowledge of data model and experience working with data warehouse feeds is required Experience with Oracle RDBMS database software and Oracle Weblogic. Experience with Unix/Linux operating systems and Bash/Korn Shell Scripting. Solid communication, organizational, and project management skills are required. Experience with data migration, import, and legacy conversion is valuable. Proven debugging and problem solving skills. Show more Show less

Equifax is currently looking for an exceptional candidate to help with production support operations for Oracle Billing & Revenue Management platform. The candidate will be primarily responsible for production support and involved in all phases of SDLC including Detailed Design, Development, Unit/Dev Integration testing, QA support. The candidate is expected to help triage & be involved with any production issues that arise on a day-to-day basis. The candidate is expected to be hands-on in the production support area and should be able to perform with minimal supervision. Duties: Perform all production support activities, including analyzing any issue tickets, resolving issues, conducting root cause analysis as required Responsible for ensuring application systems are in compliance to security, audit policies, and procedures Be involved during the architecture phase of projects and provide technical input as required Provide support for Oracle BRM systems for various projects around the globe Provide support for detailed design (application/system/network/DB) as necessitated by the project while ensuring complete architectural compliance Provide support for ensuring proper unit testing and/or dev integration testing is carried out and is 100% automated to help with creating a continuous integration environment Set & maintain very high quality in design, code and build quality and continuously strive to improve on the standards Assist QA and Production Support in troubleshooting technical issues and develop code fixes. Prepare reports, manuals, and other documentation on the status, operation and maintenance of software Follow the SLA for issues with respect to the severity Establish a strategy of continuous delivery risk management that enables proactive decisions and actions throughout the delivery life cycle. Measure and improve delivery productivity for all P1 and P2 support engineers. Participate in architecture, design, and code reviews with the software development teams. Collaborate with other support engineers to plan and organize the development of our systems. Proactively identify issues within the system or within international BU operations and/or infrastructure, security concerns, data concerns, and create a remediation plan to solve the issue permanently. Proactively creating tickets/escalation when needs are identified to correct recurrent issues with BU's; as well as modernize technology in application stack. Support, Manage, Optimize and Monitor all profiles, rules, configuration, certificates and software licenses on all environments and take appropriate action in the event of non-compliance with security requirements. Other duties as assigned Qualifications: A Bachelor's degree in Computer Science or related discipline with a significant software development component. 5-7 years of Production Support/ Software development experience using C/C++ and/or Java. 6+ years of experience with Oracle BRM (Portal Infranet/Integrate Billing Solution) 7.x is a must. Experience with BRM PCM C/Java development and customizations. Experience configuring and using various tools like Oracle Mediation Controller and integrating with third party apps like Vertex (O Series), payment processing systems (Chase Paymentech preferred), Invoice extraction systems & Oracle EBS (R12) is required. Experience in automating the jobs is a big plus Knowledge of data model and experience working with data warehouse feeds is required Experience with Oracle RDBMS database software and Oracle Weblogic. Experience with Unix/Linux operating systems and Bash/Korn Shell Scripting. Solid communication, organizational, and project management skills are required. Experience with data migration, import, and legacy conversion is valuable. Proven debugging and problem solving skills. Show more Show less

Job Description Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution. Job Description - Grade Specific Performs analysis of processes, systems, data and business information and research, and builds up domain knowledge. Skills (competencies) Abstract Thinking Active Listening Agile (Software Development Framework) Analytical Thinking Backlog Grooming Business Architecture Modeling Business Process Modeling (e.g. BPMN) Change Management Coaching Collaboration Commercial Acumen Conceptual Data Modeling Conflict Management Confluence Critical Thinking CxO Conversations Data Analysis Data Requirements Management Decision-Making Emotional Intelligence Enterprise Architecture Modelling Facilitation Functional IT Architecture Modelling Giving Feedback Google Cloud Platform (GCP) (Cloud Platform) Influencing Innovation Jira Mediation Mentoring Microsoft Office Motivation Negotiation Networking Power BI Presentation skills Prioritization Problem Solving Project Governance Project Management Project Planning Qlik Relationship-Building Requirements Gathering Risk Management Scope Management SQL Stakeholder Management Story Mapping Storytelling Strategic Management Strategic tThinking SWOT Analysis Systems Requirement Analysis (or Management) Tableau Trusted Advisor UI-Design / Wireframing UML User Journey User Research Verbal Communication Written Communication Show more Show less

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Automotive ECU Software Good to have skills : NA Minimum 5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As a scrum master you work with an Agile product team. You will need to create user stories, help decompose the work, estimate work effort, manage backlogs, and support all aspects of conducting meetings to support software development. Roles & Responsibilities: 1. Apply Agile Product Management knowledge, skills, tools, and techniques to deliverables, processes, and systems to meet or exceed stakeholder needs and expectations. 2. Utilize agile methodology in the management of the scrum process while coordinating the activities of the scrum team. 3. Coach the team to reach higher and sustainable levels of performance and maturity. 4. Validate quality of scrum team deliverables while leading team effort in relentless improvement. 5. Manages and facilitates agile methodology within the team and organization flow, including running scrum, planning, demo and retrospective meetings, lead the decision-making processes to ensure quick inspection and proper use of adaptation process. 6. Drives team iteration execution, communicates with management and stakeholders, protects the team from uncontrolled injection of work (changes are evaluated/intentional) Professional & Technical Skills: 1. Excellent communication, mediation and negotiation skills. 2. Strong project management skills. 3. Highly organized and detail oriented with the ability to manage multiple assignments. 4. Customer focused, sensitive to customer needs, their critical business cycles and schedule. 5. Ability to communicate and work well with team co-located across the globe. 6. Excellent communication and collaboration skills, with the ability to convey complex security concepts to non-technical stakeholders Additional Information: 1. The candidate should have a minimum of 5 years of experience in Product Management knowledge. 2. This position is based at our Hyderabad office 3. Bachelor of Engineering in Electronics, or any related stream. Show more Show less

About Us : Real Capital Ventures is a dynamic and forward-thinking real estate firm, committed to providing top-tier investment opportunities in the residential sector. We are looking for passionate sales professionals with an entrepreneurial mindset to join our team and drive success. Role Overview: You will be responsible for advising clients on investment opportunities in premier residential projects by Tier 1 developers. You will manage a portfolio of clients provided by the company, help them find properties suited to their needs and ensure a smooth sales process from initiation to closure. Key Responsibilities: ● Present and recommend suitable residential properties to clients based on their investment preferences. ● Build and maintain strong relationships with clients, ensuring a high level of client satisfaction. ● Manage the complete sales process, from initial contact to post-sale engagement. ● Coordinate and conduct site visits for prospective clients. ● Participate in negotiations and help clients make informed decisions. ● Stay updated on market trends, competition, and sales strategies to offer valuable insights. ● Drive revenue growth by achieving allocated targets and identifying new opportunities. Qualifications & Skills: ● Passion for Sales : A deep enthusiasm for sales, with a drive to meet and exceed targets. ● Entrepreneurial Mindset : Self-motivated, proactive, and able to work independently. ● Communication & Negotiation : Excellent verbal communication, presentation, negotiation and mediation skills. ● Client Management : Strong interpersonal and relationship-building skills, with the ability to manage and engage with diverse clients. ● Real Estate Knowledge : A solid understanding of the real estate sector and its dynamics. ● Results-Oriented : Target-driven and confident, with a proven track record of achieving sales goals. Why Join Us? ● Opportunity to work with a growing real estate firm and collaborate with Tier 1 developers. ● A supportive and dynamic work environment that fosters professional growth. ● Attractive incentives and a chance to be part of a high-performing sales team. Show more Show less

Job Posting: Core Litigation Advocate Location: Dabri Mod, Janakpuri, West Delhi Position Type: Full-Time (Monday to Saturday, 10:00 AM - 7:00 PM) We are urgently seeking a skilled Core Litigation Advocate with a passion for delivering exceptional legal services in Business, Civil, Commercial, and Corporate Litigation . Join our dynamic team and contribute to impactful legal work in a fast-paced environment. Key Responsibilities: Draft high-quality legal documents, including writs, plaints, suits, complaints, written statements, written evidence, and rejoinders. Represent clients effectively in court proceedings, arbitration, and mediation. Conduct thorough document vetting and legal research. Manage end-to-end litigation processes with precision and efficiency. Work under tight deadlines while maintaining outstanding performance. Qualifications & Skills: Education: Law degree from a Tier-1 law college; LLM preferred. Experience: Minimum 2 years of core litigation experience in Business, Civil, Commercial, and Corporate Law. Skills: Exceptional drafting and legal research abilities. Strong courtroom presence and advocacy skills. In-depth knowledge of civil, commercial, corporate, and business law. Excellent communication skills in English and Hindi . Proactive, professional, and driven with a passion for litigation. Commitment: Ability to work full-time from our office in Dabri Mod, Janakpuri. Location Preference: Candidates residing in or near Dabri Mod, West Delhi, or South West Delhi are preferred for ease of commute. Ideal Candidate: Views litigation as a calling, not just a profession. Dedicated, responsible, and thrives in a time-bound environment. Eager to learn, grow, and make a meaningful impact in the legal field. Why Join Us? This is an exciting opportunity for a litigation enthusiast to work on challenging cases, hone their advocacy skills, and grow professionally in a supportive environment. If you are passionate about delivering exceptional legal outcomes and ready to take on a rewarding role, we want to hear from you! How to Apply: Please submit your resume, a cover letter highlighting your litigation experience, and samples of your legal drafting to +919717329850. Only shortlisted candidates will be contacted. Note: This is a full-time role requiring daily in-office presence. Candidates must be available to work Monday to Saturday, 10:00 AM to 7:00 PM. Show more Show less

Akinex Global Supplies LLP is seeking a detail-oriented and meticulous Legal & Compliance Officer to support the legal, regulatory compliance, and insurance functions within the organization. This position will play a critical role in managing legal documentation, compliance programs, insurance claims, and contract management. This is an excellent opportunity for professionals with a strong legal and compliance background to join a growing organization and contribute to its operational success. COMPANY: Akinex Global Supplies LLP. LOCATION: Jaipur, RJ RESPONSIBILITIES: 1. Legal Support and Regulatory Compliance: a. Provide administrative and drafting support for third-party claims, litigation, mediation, and arbitration. b. Assist in the drafting, analyzing, reviewing, and preparing contracts, standard terms and conditions, service level agreements, licenses, and other legal documents. c. Support general business law matters, including corporate governance, procurement, and business law issues. d. Assist in reviewing and updating internal policies to ensure statutory and legal compliance. e. Identify, monitor, and address compliance issues requiring follow-up or investigation. f. Support the implementation of governance, risk, and compliance programs. g. Collaborate with departments to ensure legal risks are appropriately addressed. h. Provide standard legal opinions and advice. i. Assist with updating statutory records and compliance documentation. 2. Insurance and Administration: a. Administer claims related to vessel sweepings, contaminated cargo, stock theft, and damages to company property. b. Administer insurance claims for buildings, equipment, goods in transit, and company assets. c. Follow up with insurers on pending claims to ensure recovery and accurate reporting. d. Ensure asset additions, including warehouses and office buildings, are properly insured. e. Oversee policy management and claims related to the company’s insurance policies. f. Provide monthly insurance reports. 3. Customer On-Boarding and Contract Management: a. Assist with customer on-boarding, including vetting processes. b. Review and analyse amendments to Standard Terms and Conditions (STCs) with customers. c. Review invoices from externally instructed attorneys. d. Investigate warehouse breaches of contract to protect the company’s interests. e. Manage contracts and foster good relations with customers and suppliers/service providers. SKILLS REQUIRED: 1. Strong verbal and written communication skills. 2. Excellent attention to detail. 3. Analytical mindset with strong problem-solving abilities. 4. Excellent reporting and document management skills. 5. Professional appearance. 6. Ability to work independently and collaborate effectively with various departments DESIRED CANDIDATE PROFILE: 1. Education: BCom Law or similar qualification 2. Experience: Minimum of 3-5 years in a similar role. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Schedule: Day shift Application Question(s): Are you located in Jaipur, Rajasthan? Education: Master's (Preferred) Experience: total work: 2 years (Required) Language: English (Required) Work Location: In person

About Us JOB DESCRIPTION SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What’s In It For YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Manage channel partners handling tele calling responsibilities for the assigned Collections portfolio. Role Accountability Execute collection strategy for the site, track performance and give inputs to PM Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Payment due date / Occupation segment / billing cycle / Geography / CM & NM / any new product-variants to improve efficiencies and performances Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required Ensure Field-referral rates are in line with business-targets by identifying right sets of accounts for TC-retention as well as Field referral, adopting a segmented approach basis past delivery-trends Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral Ensure necessary training /certifications for tele calling staff in line with compliance requirements Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e.g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts--Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc. Measures of Success Resolution Rate Normalisation Rate Roll back rate KP targets PLI penetration Money collected NFTE productivity Tele Retention rate NFTE training coverage Customer complaints volume Vendor SLA adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Process Orientation Problem Solving Skills Qualification Post-Graduate/Graduate in any discipline Preferred Industry Credit Card Show more Show less

About Us JOB DESCRIPTION SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What’s In It For YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Manage channel partners handling tele calling responsibilities for the assigned Collections portfolio. Role Accountability Execute collection strategy for the site, track performance and give inputs to PM Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Payment due date / Occupation segment / billing cycle / Geography / CM & NM / any new product-variants to improve efficiencies and performances Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required Ensure Field-referral rates are in line with business-targets by identifying right sets of accounts for TC-retention as well as Field referral, adopting a segmented approach basis past delivery-trends Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral Ensure necessary training /certifications for tele calling staff in line with compliance requirements Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e.g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts--Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc. Measures of Success Resolution Rate Normalisation Rate Roll back rate KP targets PLI penetration Money collected NFTE productivity Tele Retention rate NFTE training coverage Customer complaints volume Vendor SLA adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Process Orientation Problem Solving Skills Qualification Post-Graduate/Graduate in any discipline Preferred Industry Credit Card Show more Show less

Contracts manager as per the JD given below for Agra Metro AGCC07. B.E. Civil Engineering PG in Construction/Contracts Management – preferred Sound knowledge in FIDIC red book Sound knowledge in project scheduling, EoT / Delay analysis and programming software like primavera and MSP. Experience in operations with good understanding of infrastructure works (Metros) Identification and monitoring of Project risks and opportunities in a timely manner. Drafting & Vetting of Contractual communications/project correspondences. Ensuring timely notices for various issues arising at site pertaining to Extension of time, variations, settlement of disputes. Handling of Delay and Disruption claims. Experience in Dispute resolution processes such as DAB, DRC, Conciliation, Mediation, Amicable settlement. Show more Show less

🚀 Join India's Leading Dispute Resolution Company! Led by alumni from IIT, IIM & MIT, our award-winning team has been featured on CNBC and major print media. 🎓 Eligibility ✅ LLB/LLM – 2023/2024 Batch (with min 1-2 years of experience) 📚 LLB – 2026 Batch can apply for a 2-month assessment internship, which may lead to a Pre-Placement Offer (PPO) for 2026 📌 Location Options 🏢 Pune 🏙️ Or choose: Noida / Delhi, Mumbai, Bangalore, Hyderabad, Kolkata 🛠️ Key Responsibilities 🛡️ Protect clients' legal rights in financial contracts 🤝 Assist senior lawyers in achieving client resolution objectives 📄 Draft legal documents & submissions to regulatory authorities 📈 Contribute to client acquisition and retention ⚖️ Help clients resolve disputes via mediation & arbitration 🗣️ Support negotiation/discussion with stakeholders 🎁 Why Join Us? ❌ No litigation – only mediation & arbitration 🕙 Fixed hours: 10 AM to 6 PM, no late nights 💰 Attractive fixed pay + performance bonus 👩‍⚖️ Be part of a 100+ strong legal team and grow with us! 📬 Ready to make an impact in dispute resolution? Apply now! Show more Show less

🚀 Join India's Leading Dispute Resolution Company ! Led by alumni from IIT, IIM & MIT, our award-winning team has been featured on CNBC and major print media. 🎓 Eligibility ✅ LLB/LLM – 2023/2024 Batch (with min 1-2 years of experience) 📚 LLB – 2026 Batch can apply for a 2-month assessment internship, which may lead to a Pre-Placement Offer (PPO) for 2026 📌 Location Options 🏢 Noida / Delhi 🏙️ Or choose: Mumbai, Pune, Bangalore, Hyderabad, Kolkata 🛠️ Key Responsibilities 🛡️ Protect clients' legal rights in financial contracts 🤝 Assist senior lawyers in achieving client resolution objectives 📄 Draft legal documents & submissions to regulatory authorities 📈 Contribute to client acquisition and retention ⚖️ Help clients resolve disputes via mediation & arbitration 🗣️ Support negotiation/discussion with stakeholders 🎁 Why Join Us? ❌ No litigation – only mediation & arbitration 🕙 Fixed hours: 10 AM to 6 PM, no late nights 💰 Attractive fixed pay + performance bonus 👩‍⚖️ Be part of a 100+ strong legal team and grow with us! 📬 Ready to make an impact in dispute resolution? Apply now! Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity The Operations Delivery Manager will build strong and effective relationships in order to keep the team focused on delivering value to the client. Expected joining date Immediate. Experience: 10-12 years’ experience Your Key Responsibilities Manage the L2 & DevOps team to provide Maintenance and Operations services to the client. Undertake proactive day to day management of operations queues (incidents, fulfilment tasks & service requests) Ensure team complete critical activities such as start, middle & end of day checks. Be proactive, getting technically involved where required. Manage the team members to be focused on delivering value to the client and maximize staff productivity by minimizing meetings and maximizing valuable engagement. Manage team’s workload, review, and approve timesheets for Maintenance and Operations staff, and ensure the utilization is high. Actively manage application specific enhancements/defects. Plan & manage platform upgrades (up to two per year) Produce weekly & monthly service review reports to highlight risks, key decisions & progress. Highlight any risks and issues observed to the team. Work with the management team to assist with tracking & escalation of issues. Monitor and drive issue resolution and escalate out of line situations. Work consultatively with stakeholders and retain focus. Identifying areas for additional services that could provide the customer. Represent professionally and keep up to date with training and governance requirements set by the team. Minimum 8+ years of hands-on experience on the below ServiceNow modules (Recommended): Must Have: ITSM, CMDB, Service Portal, CSM, Custom Applications, ServiceNow Family Upgrades, ITIL Foundation Good to have: HRSD, ITOM, Discovery, IRM, SecOps Skills And Attributes For Success Experience of taking ownership for core ServiceNow module delivery with minimal management support ServiceNow administration experience (ideally certified) ServiceNow platform upgrade experience (ideally in a management position) Service Management IT industry knowledge, ITIL aware (Foundation minimum) Strong stakeholder engagement skills (including negotiation/mediation) Strong customer focus and service attitude. Servant leadership approach Strong personal organisational skills Excellent communication skills Empathy to understand issues from both the customer viewpoint and from individuals within the business, and to respond appropriately. Ability to initiate action – seize opportunities to put ideas into action. Strong in following technologies (minimum 5+year hands on experience on the below mentioned tech stack). Java, Java Script RESTful Webservices Angular JS HTML, CSS, SOAP, REST API handling What We Offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity The Operations Delivery Manager will build strong and effective relationships in order to keep the team focused on delivering value to the client. Expected joining date Immediate. Experience: 10-12 years’ experience Your Key Responsibilities Manage the L2 & DevOps team to provide Maintenance and Operations services to the client. Undertake proactive day to day management of operations queues (incidents, fulfilment tasks & service requests) Ensure team complete critical activities such as start, middle & end of day checks. Be proactive, getting technically involved where required. Manage the team members to be focused on delivering value to the client and maximize staff productivity by minimizing meetings and maximizing valuable engagement. Manage team’s workload, review, and approve timesheets for Maintenance and Operations staff, and ensure the utilization is high. Actively manage application specific enhancements/defects. Plan & manage platform upgrades (up to two per year) Produce weekly & monthly service review reports to highlight risks, key decisions & progress. Highlight any risks and issues observed to the team. Work with the management team to assist with tracking & escalation of issues. Monitor and drive issue resolution and escalate out of line situations. Work consultatively with stakeholders and retain focus. Identifying areas for additional services that could provide the customer. Represent professionally and keep up to date with training and governance requirements set by the team. Minimum 8+ years of hands-on experience on the below ServiceNow modules (Recommended): Must Have: ITSM, CMDB, Service Portal, CSM, Custom Applications, ServiceNow Family Upgrades, ITIL Foundation Good to have: HRSD, ITOM, Discovery, IRM, SecOps Skills And Attributes For Success Experience of taking ownership for core ServiceNow module delivery with minimal management support ServiceNow administration experience (ideally certified) ServiceNow platform upgrade experience (ideally in a management position) Service Management IT industry knowledge, ITIL aware (Foundation minimum) Strong stakeholder engagement skills (including negotiation/mediation) Strong customer focus and service attitude. Servant leadership approach Strong personal organisational skills Excellent communication skills Empathy to understand issues from both the customer viewpoint and from individuals within the business, and to respond appropriately. Ability to initiate action – seize opportunities to put ideas into action. Strong in following technologies (minimum 5+year hands on experience on the below mentioned tech stack). Java, Java Script RESTful Webservices Angular JS HTML, CSS, SOAP, REST API handling What We Offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity The Operations Delivery Manager will build strong and effective relationships in order to keep the team focused on delivering value to the client. Expected joining date Immediate. Experience: 10-12 years’ experience Your Key Responsibilities Manage the L2 & DevOps team to provide Maintenance and Operations services to the client. Undertake proactive day to day management of operations queues (incidents, fulfilment tasks & service requests) Ensure team complete critical activities such as start, middle & end of day checks. Be proactive, getting technically involved where required. Manage the team members to be focused on delivering value to the client and maximize staff productivity by minimizing meetings and maximizing valuable engagement. Manage team’s workload, review, and approve timesheets for Maintenance and Operations staff, and ensure the utilization is high. Actively manage application specific enhancements/defects. Plan & manage platform upgrades (up to two per year) Produce weekly & monthly service review reports to highlight risks, key decisions & progress. Highlight any risks and issues observed to the team. Work with the management team to assist with tracking & escalation of issues. Monitor and drive issue resolution and escalate out of line situations. Work consultatively with stakeholders and retain focus. Identifying areas for additional services that could provide the customer. Represent professionally and keep up to date with training and governance requirements set by the team. Minimum 8+ years of hands-on experience on the below ServiceNow modules (Recommended): Must Have: ITSM, CMDB, Service Portal, CSM, Custom Applications, ServiceNow Family Upgrades, ITIL Foundation Good to have: HRSD, ITOM, Discovery, IRM, SecOps Skills And Attributes For Success Experience of taking ownership for core ServiceNow module delivery with minimal management support ServiceNow administration experience (ideally certified) ServiceNow platform upgrade experience (ideally in a management position) Service Management IT industry knowledge, ITIL aware (Foundation minimum) Strong stakeholder engagement skills (including negotiation/mediation) Strong customer focus and service attitude. Servant leadership approach Strong personal organisational skills Excellent communication skills Empathy to understand issues from both the customer viewpoint and from individuals within the business, and to respond appropriately. Ability to initiate action – seize opportunities to put ideas into action. Strong in following technologies (minimum 5+year hands on experience on the below mentioned tech stack). Java, Java Script RESTful Webservices Angular JS HTML, CSS, SOAP, REST API handling What We Offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity The Operations Delivery Manager will build strong and effective relationships in order to keep the team focused on delivering value to the client. Expected joining date Immediate. Experience: 10-12 years’ experience Your Key Responsibilities Manage the L2 & DevOps team to provide Maintenance and Operations services to the client. Undertake proactive day to day management of operations queues (incidents, fulfilment tasks & service requests) Ensure team complete critical activities such as start, middle & end of day checks. Be proactive, getting technically involved where required. Manage the team members to be focused on delivering value to the client and maximize staff productivity by minimizing meetings and maximizing valuable engagement. Manage team’s workload, review, and approve timesheets for Maintenance and Operations staff, and ensure the utilization is high. Actively manage application specific enhancements/defects. Plan & manage platform upgrades (up to two per year) Produce weekly & monthly service review reports to highlight risks, key decisions & progress. Highlight any risks and issues observed to the team. Work with the management team to assist with tracking & escalation of issues. Monitor and drive issue resolution and escalate out of line situations. Work consultatively with stakeholders and retain focus. Identifying areas for additional services that could provide the customer. Represent professionally and keep up to date with training and governance requirements set by the team. Minimum 8+ years of hands-on experience on the below ServiceNow modules (Recommended): Must Have: ITSM, CMDB, Service Portal, CSM, Custom Applications, ServiceNow Family Upgrades, ITIL Foundation Good to have: HRSD, ITOM, Discovery, IRM, SecOps Skills And Attributes For Success Experience of taking ownership for core ServiceNow module delivery with minimal management support ServiceNow administration experience (ideally certified) ServiceNow platform upgrade experience (ideally in a management position) Service Management IT industry knowledge, ITIL aware (Foundation minimum) Strong stakeholder engagement skills (including negotiation/mediation) Strong customer focus and service attitude. Servant leadership approach Strong personal organisational skills Excellent communication skills Empathy to understand issues from both the customer viewpoint and from individuals within the business, and to respond appropriately. Ability to initiate action – seize opportunities to put ideas into action. Strong in following technologies (minimum 5+year hands on experience on the below mentioned tech stack). Java, Java Script RESTful Webservices Angular JS HTML, CSS, SOAP, REST API handling What We Offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity The Operations Delivery Manager will build strong and effective relationships in order to keep the team focused on delivering value to the client. Expected joining date Immediate. Experience: 10-12 years’ experience Your Key Responsibilities Manage the L2 & DevOps team to provide Maintenance and Operations services to the client. Undertake proactive day to day management of operations queues (incidents, fulfilment tasks & service requests) Ensure team complete critical activities such as start, middle & end of day checks. Be proactive, getting technically involved where required. Manage the team members to be focused on delivering value to the client and maximize staff productivity by minimizing meetings and maximizing valuable engagement. Manage team’s workload, review, and approve timesheets for Maintenance and Operations staff, and ensure the utilization is high. Actively manage application specific enhancements/defects. Plan & manage platform upgrades (up to two per year) Produce weekly & monthly service review reports to highlight risks, key decisions & progress. Highlight any risks and issues observed to the team. Work with the management team to assist with tracking & escalation of issues. Monitor and drive issue resolution and escalate out of line situations. Work consultatively with stakeholders and retain focus. Identifying areas for additional services that could provide the customer. Represent professionally and keep up to date with training and governance requirements set by the team. Minimum 8+ years of hands-on experience on the below ServiceNow modules (Recommended): Must Have: ITSM, CMDB, Service Portal, CSM, Custom Applications, ServiceNow Family Upgrades, ITIL Foundation Good to have: HRSD, ITOM, Discovery, IRM, SecOps Skills And Attributes For Success Experience of taking ownership for core ServiceNow module delivery with minimal management support ServiceNow administration experience (ideally certified) ServiceNow platform upgrade experience (ideally in a management position) Service Management IT industry knowledge, ITIL aware (Foundation minimum) Strong stakeholder engagement skills (including negotiation/mediation) Strong customer focus and service attitude. Servant leadership approach Strong personal organisational skills Excellent communication skills Empathy to understand issues from both the customer viewpoint and from individuals within the business, and to respond appropriately. Ability to initiate action – seize opportunities to put ideas into action. Strong in following technologies (minimum 5+year hands on experience on the below mentioned tech stack). Java, Java Script RESTful Webservices Angular JS HTML, CSS, SOAP, REST API handling What We Offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity The Operations Delivery Manager will build strong and effective relationships in order to keep the team focused on delivering value to the client. Expected joining date Immediate. Experience: 10-12 years’ experience Your Key Responsibilities Manage the L2 & DevOps team to provide Maintenance and Operations services to the client. Undertake proactive day to day management of operations queues (incidents, fulfilment tasks & service requests) Ensure team complete critical activities such as start, middle & end of day checks. Be proactive, getting technically involved where required. Manage the team members to be focused on delivering value to the client and maximize staff productivity by minimizing meetings and maximizing valuable engagement. Manage team’s workload, review, and approve timesheets for Maintenance and Operations staff, and ensure the utilization is high. Actively manage application specific enhancements/defects. Plan & manage platform upgrades (up to two per year) Produce weekly & monthly service review reports to highlight risks, key decisions & progress. Highlight any risks and issues observed to the team. Work with the management team to assist with tracking & escalation of issues. Monitor and drive issue resolution and escalate out of line situations. Work consultatively with stakeholders and retain focus. Identifying areas for additional services that could provide the customer. Represent professionally and keep up to date with training and governance requirements set by the team. Minimum 8+ years of hands-on experience on the below ServiceNow modules (Recommended): Must Have: ITSM, CMDB, Service Portal, CSM, Custom Applications, ServiceNow Family Upgrades, ITIL Foundation Good to have: HRSD, ITOM, Discovery, IRM, SecOps Skills And Attributes For Success Experience of taking ownership for core ServiceNow module delivery with minimal management support ServiceNow administration experience (ideally certified) ServiceNow platform upgrade experience (ideally in a management position) Service Management IT industry knowledge, ITIL aware (Foundation minimum) Strong stakeholder engagement skills (including negotiation/mediation) Strong customer focus and service attitude. Servant leadership approach Strong personal organisational skills Excellent communication skills Empathy to understand issues from both the customer viewpoint and from individuals within the business, and to respond appropriately. Ability to initiate action – seize opportunities to put ideas into action. Strong in following technologies (minimum 5+year hands on experience on the below mentioned tech stack). Java, Java Script RESTful Webservices Angular JS HTML, CSS, SOAP, REST API handling What We Offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less