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3.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. Customer Support Executive Responsibilities Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team. Customer Support Executive Requirements A bachelors degree in administration or a related field. A minimum of 3 years experience. Excellent interpersonal and written and oral communication skills. Ability to lead a team. Knowledge of CRM systems. Computer skills. Knowledge of mediation and conflict resolution techniques is preferable. This job is provided by Shine.com
Posted 1 week ago
6.0 years
0 Lacs
Pune, Maharashtra, India
Remote
This job is with Marsh McLennan, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. We are seeking a talented individual to join our Metrics, Analytics & Reporting team at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office. Senior Manager - Metrics, Analytics & Reporting ( Scrum Master) We Will Count On You To Promoting Agile principles and practices across teams, ensure Agile / Scrum concepts and principles are adhered to, and where necessary coach the teams in implementing and practicing Agile principles. Acting as a bridge between development teams and stakeholders. Foster a culture of trust, collaboration, and accountability. Organize, and facilitate Scrum ceremonies for Scrum teams. Track Scrum metrics including team velocity and sprint / release progress and communicate this internally and externally, improving transparency Help and coach the product owner to establish and enforce sprint priorities and release delivery deadlines. Ensure business objectives are understood and achieved by as per sprint commitments. Identifying and removing obstacles to team progress. Prevent distractions that interfere with the ability of the team to deliver the sprint goals, through mediation, arbitration, mitigation and addressing impediments with the team members and the organizational hierarchy. Enabling self-organizing, cross-functional teams. Ensure DOR is met for all prioritized requirements. Encourage DOD and the importance of Driving a collaborative and supportive team culture through team building and engagement practices. Drive continuous improvement through team retrospectives and facilitating process enhancements. Identify and resolve conflicts, promote constructive dialogue, and encourage innovation. Work closely with other Scrum Masters to align cross-team dependencies and best practices. What You Need To Have 6+ years of experience as a Scrum Master in a distributed Agile team with CSM or equivalent certification. Solid understanding of Agile frameworks (Scrum, Kanban, SAFe, etc.). Proficiency in Jira/Confluence and Azure Dev Ops and familiarity with different Agile practices such as Kanban/Lean. Proven track record of being a servant/leader in a Scrum team, driving teams and removing blockers, and improving processes through retrospectives. Strong facilitation, conflict resolution, and mentoring skills. Ability to assist technical team members and senior non-technical product owners in making appropriate decisions (Stakeholder Management). Comfortable with responsibility for delivering results and resilient enough to handle pressure in balancing time, quality, and scope. Proven ability to coach and mentor others, positive approach to complex problems, and a can-do attitude. Assertive and fact-based communicator, able to explain technical issues to a business audience and vice versa. Experience as a self-starter in a rapidly evolving and ambiguous environment, continuously learning and problem-solving quickly. Ability to identify and articulate risks and constructively challenge assumptions. Strong team player with Influencing and negotiation skills in a virtual/remote environment, working with customers/ developers across the globe. Excellent communication and interpersonal skills. Experience working with distributed or hybrid teams. What makes you stand out? Understanding of the Data Quality domain and experience in delivering KPI dashboards Track record of successful Agile transformations or scaling initiatives Strong analytical mindset with a data-driven approach to problem-solving. Exposure to solutions such as SQL, QlikView, Qlik Sense, Informatica DQ , Power BI Strong insurance and / or insurance broking business domain knowledge SAFE 6 Certification would be a big Plus. Why Join Our Team We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.
Posted 1 week ago
3.0 years
0 Lacs
Mumbai, Maharashtra, India
On-site
We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. Customer Support Executive Responsibilities Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team. Customer Support Executive Requirements A bachelors degree in administration or a related field. A minimum of 3 years experience. Excellent interpersonal and written and oral communication skills. Ability to lead a team. Knowledge of CRM systems. Computer skills. Knowledge of mediation and conflict resolution techniques is preferable. This job is provided by Shine.com
Posted 1 week ago
3.0 years
0 Lacs
Pune, Maharashtra, India
On-site
We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. Customer Support Executive Responsibilities Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team. Customer Support Executive Requirements A bachelors degree in administration or a related field. A minimum of 3 years experience. Excellent interpersonal and written and oral communication skills. Ability to lead a team. Knowledge of CRM systems. Computer skills. Knowledge of mediation and conflict resolution techniques is preferable. This job is provided by Shine.com
Posted 1 week ago
3.0 years
0 Lacs
Thane, Maharashtra, India
On-site
We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. Customer Support Executive Responsibilities Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team. Customer Support Executive Requirements A bachelors degree in administration or a related field. A minimum of 3 years experience. Excellent interpersonal and written and oral communication skills. Ability to lead a team. Knowledge of CRM systems. Computer skills. Knowledge of mediation and conflict resolution techniques is preferable. This job is provided by Shine.com
Posted 1 week ago
3.0 years
0 Lacs
Navi Mumbai, Maharashtra, India
On-site
We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. Customer Support Executive Responsibilities Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team. Customer Support Executive Requirements A bachelors degree in administration or a related field. A minimum of 3 years experience. Excellent interpersonal and written and oral communication skills. Ability to lead a team. Knowledge of CRM systems. Computer skills. Knowledge of mediation and conflict resolution techniques is preferable. This job is provided by Shine.com
Posted 1 week ago
3.0 - 5.0 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
Description This is a fixed term contract role for 9 months. At Amazon, HR Partners (HRP) provide high-judgment HR support to managers across levels at scale, enabling them to become force multipliers for customer impact and positive employee experience. They demonstrate advanced knowledge of HR policies, processes, and tools, acting as trusted consultants to managers and senior managers. HRPs work backwards from the voice of the manager to deliver personalized experiences and drive large-scale initiatives using technology and simplified processes that match the speed and agility of our business. They operate independently as subject matter experts with deep knowledge of regional programs and policies, collaborating extensively with PXT teams including HR Business Partners, Employee Relations, IXT, Legal, and others to provide integrated people solutions. As established practitioners, they mentor junior team members and shape best practices across the region. Key job responsibilities Managers and senior managers collaborate with the HR Partners (HRP) to support sensitive and often complex employee issues including disciplinary, performance improvement and grievance processes. These channels can include 1:1s, multiple stakeholder meetings, as well as scalable learning formats to educate Managers on relevant people matters. The HRP acts as an influential partner in helping managers with talent and performance management processes, people development, HR policies and implementation of organizational changes at the country or regional level. Thanks to their front-line visibility across businesses, HR Partners are in a position to spot trends, identify emerging needs and address them in collaboration with the appropriate business and HR stakeholders. As a subject matter expert, the HR Partner mentors and guides junior team members. Performance Management: Support managers through complex and nuanced performance management cases including performance improvement plans and assessments. Guide managers in implementing performance management processes and tools effectively. Partner with managers to ensure bias-free evaluations and effective coaching approaches across teams. Analyze performance data to identify trends, share insights, and develop solutions for systemic issues. Employee Relations: Handle complex and nuanced employee relations cases and investigations following established processes and policies. Conduct thorough and impartial investigations, support grievance processes, and lead informal discussions or mediation. Provide guidance to managers on sophisticated ER matters including policy violations and workplace concerns across countries. Partner with Legal and Employee Relations teams to resolve sensitive cases while ensuring compliance and risk mitigation. Analyze investigation findings, prepare recommendations, and identify trends to prevent future risks. HR General: Act as stewards of the employee experience and Amazon’s culture. Act as subject matter expert for people tools, processes, programs or projects. Design and deliver Manager Education initiatives to further drive collective education and manager effectiveness. Analyze data and observations across the organization, highlighting trends and recommending/driving solutions, as appropriate. Change Management: Drive implementation of employee programs and lead improvements in manager experience. Partner with HR Business Partners and central teams on complex change initiatives across countries. Use data and insights to advocate for and influence process improvements. Design and execute change management strategies to ensure effective adoption across diverse employee groups. This role is performed through an innovative customer relationship Management tool, which enables this team to be uniquely positioned to identify trending issues and themes through data and inform consequent decisions and initiatives. The HRP team’s role is also to identify process improvement opportunities and standardize best practices due to our extensive insights across business lines. Basic Qualifications Bachelor's degree in Human Resources or related field 3-5 years’ relevant experience in the areas of HR Partnering Strong HR acumen, including strong problem-solving skills, critical thinking and analysis Experience working in a highly matrixed organization. Ability to identify problems and drive appropriate solutions independently Proven track record of successfully partnering with senior-level stakeholders Preferred Qualifications Master's degree in Human Resources or related field Proven track record of accomplishments in a dynamic environment, which is fast paced and customer driven Proven ability to prioritize, meet deadlines and make the best use of available resources Project management and the ability to deliver, with a proven track record of influencing through data-driven recommendations Coaching and consulting skills; Ability to work with and influence multiple stakeholders Experience developing and implementing country level or regional HR programs or initiatives Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI HYD 13 SEZ Job ID: A2988195
Posted 1 week ago
3.0 - 5.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Description This is a fixed term contract role for 9 months. At Amazon, HR Partners (HRP) provide high-judgment HR support to managers across levels at scale, enabling them to become force multipliers for customer impact and positive employee experience. They demonstrate advanced knowledge of HR policies, processes, and tools, acting as trusted consultants to managers and senior managers. HRPs work backwards from the voice of the manager to deliver personalized experiences and drive large-scale initiatives using technology and simplified processes that match the speed and agility of our business. They operate independently as subject matter experts with deep knowledge of regional programs and policies, collaborating extensively with PXT teams including HR Business Partners, Employee Relations, IXT, Legal, and others to provide integrated people solutions. As established practitioners, they mentor junior team members and shape best practices across the region. Key job responsibilities Managers and senior managers collaborate with the HR Partners (HRP) to support sensitive and often complex employee issues including disciplinary, performance improvement and grievance processes. These channels can include 1:1s, multiple stakeholder meetings, as well as scalable learning formats to educate Managers on relevant people matters. The HRP acts as an influential partner in helping managers with talent and performance management processes, people development, HR policies and implementation of organizational changes at the country or regional level. Thanks to their front-line visibility across businesses, HR Partners are in a position to spot trends, identify emerging needs and address them in collaboration with the appropriate business and HR stakeholders. As a subject matter expert, the HR Partner mentors and guides junior team members. Performance Management: Support managers through complex and nuanced performance management cases including performance improvement plans and assessments. Guide managers in implementing performance management processes and tools effectively. Partner with managers to ensure bias-free evaluations and effective coaching approaches across teams. Analyze performance data to identify trends, share insights, and develop solutions for systemic issues. Employee Relations: Handle complex and nuanced employee relations cases and investigations following established processes and policies. Conduct thorough and impartial investigations, support grievance processes, and lead informal discussions or mediation. Provide guidance to managers on sophisticated ER matters including policy violations and workplace concerns across countries. Partner with Legal and Employee Relations teams to resolve sensitive cases while ensuring compliance and risk mitigation. Analyze investigation findings, prepare recommendations, and identify trends to prevent future risks. HR General: Act as stewards of the employee experience and Amazon’s culture. Act as subject matter expert for people tools, processes, programs or projects. Design and deliver Manager Education initiatives to further drive collective education and manager effectiveness. Analyze data and observations across the organization, highlighting trends and recommending/driving solutions, as appropriate. Change Management: Drive implementation of employee programs and lead improvements in manager experience. Partner with HR Business Partners and central teams on complex change initiatives across countries. Use data and insights to advocate for and influence process improvements. Design and execute change management strategies to ensure effective adoption across diverse employee groups. This role is performed through an innovative customer relationship Management tool, which enables this team to be uniquely positioned to identify trending issues and themes through data and inform consequent decisions and initiatives. The HRP team’s role is also to identify process improvement opportunities and standardize best practices due to our extensive insights across business lines. Basic Qualifications Bachelor's degree in Human Resources or related field 3-5 years’ relevant experience in the areas of HR Partnering Strong HR acumen, including strong problem-solving skills, critical thinking and analysis Experience working in a highly matrixed organization. Ability to identify problems and drive appropriate solutions independently Proven track record of successfully partnering with senior-level stakeholders Preferred Qualifications Master's degree in Human Resources or related field Proven track record of accomplishments in a dynamic environment, which is fast paced and customer driven Proven ability to prioritize, meet deadlines and make the best use of available resources Project management and the ability to deliver, with a proven track record of influencing through data-driven recommendations Coaching and consulting skills; Ability to work with and influence multiple stakeholders Experience developing and implementing country level or regional HR programs or initiatives Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI HYD 13 SEZ Job ID: A2988195
Posted 1 week ago
3.0 - 5.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
Description This is a fixed term contract role for 9 months. At Amazon, HR Partners (HRP) provide high-judgment HR support to managers across levels at scale, enabling them to become force multipliers for customer impact and positive employee experience. They demonstrate advanced knowledge of HR policies, processes, and tools, acting as trusted consultants to managers and senior managers. HRPs work backwards from the voice of the manager to deliver personalized experiences and drive large-scale initiatives using technology and simplified processes that match the speed and agility of our business. They operate independently as subject matter experts with deep knowledge of regional programs and policies, collaborating extensively with PXT teams including HR Business Partners, Employee Relations, IXT, Legal, and others to provide integrated people solutions. As established practitioners, they mentor junior team members and shape best practices across the region. Key job responsibilities Managers and senior managers collaborate with the HR Partners (HRP) to support sensitive and often complex employee issues including disciplinary, performance improvement and grievance processes. These channels can include 1:1s, multiple stakeholder meetings, as well as scalable learning formats to educate Managers on relevant people matters. The HRP acts as an influential partner in helping managers with talent and performance management processes, people development, HR policies and implementation of organizational changes at the country or regional level. Thanks to their front-line visibility across businesses, HR Partners are in a position to spot trends, identify emerging needs and address them in collaboration with the appropriate business and HR stakeholders. As a subject matter expert, the HR Partner mentors and guides junior team members. Performance Management: Support managers through complex and nuanced performance management cases including performance improvement plans and assessments. Guide managers in implementing performance management processes and tools effectively. Partner with managers to ensure bias-free evaluations and effective coaching approaches across teams. Analyze performance data to identify trends, share insights, and develop solutions for systemic issues. Employee Relations: Handle complex and nuanced employee relations cases and investigations following established processes and policies. Conduct thorough and impartial investigations, support grievance processes, and lead informal discussions or mediation. Provide guidance to managers on sophisticated ER matters including policy violations and workplace concerns across countries. Partner with Legal and Employee Relations teams to resolve sensitive cases while ensuring compliance and risk mitigation. Analyze investigation findings, prepare recommendations, and identify trends to prevent future risks. HR General: Act as stewards of the employee experience and Amazon’s culture. Act as subject matter expert for people tools, processes, programs or projects. Design and deliver Manager Education initiatives to further drive collective education and manager effectiveness. Analyze data and observations across the organization, highlighting trends and recommending/driving solutions, as appropriate. Change Management: Drive implementation of employee programs and lead improvements in manager experience. Partner with HR Business Partners and central teams on complex change initiatives across countries. Use data and insights to advocate for and influence process improvements. Design and execute change management strategies to ensure effective adoption across diverse employee groups. This role is performed through an innovative customer relationship Management tool, which enables this team to be uniquely positioned to identify trending issues and themes through data and inform consequent decisions and initiatives. The HRP team’s role is also to identify process improvement opportunities and standardize best practices due to our extensive insights across business lines. Basic Qualifications Bachelor's degree in Human Resources or related field 3-5 years’ relevant experience in the areas of HR Partnering Strong HR acumen, including strong problem-solving skills, critical thinking and analysis Experience working in a highly matrixed organization. Ability to identify problems and drive appropriate solutions independently Proven track record of successfully partnering with senior-level stakeholders Preferred Qualifications Master's degree in Human Resources or related field Proven track record of accomplishments in a dynamic environment, which is fast paced and customer driven Proven ability to prioritize, meet deadlines and make the best use of available resources Project management and the ability to deliver, with a proven track record of influencing through data-driven recommendations Coaching and consulting skills; Ability to work with and influence multiple stakeholders Experience developing and implementing country level or regional HR programs or initiatives Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI HYD 13 SEZ Job ID: A2988195
Posted 1 week ago
0 years
0 Lacs
Gurugram, Haryana, India
On-site
Dear Job Seeker , Greetings of the day We are happy to introduce ourselves as one of the fastest growing HR Solution Providers . Currently We are looking for an Counsellor Cum Admin for one of our Prestigious Clients . Open Position - Admission Counselling Location - GK 2 New Delhi & DLF Gurgaon Exp - 1 + ( fresher are also welcome ) CTC - Hike on CTC Skills - ● Providing counselling face-to-face, over the telephone, or online ● Helping students make learning decisions relating to programs and faculty ● Counselling prospective students keeping in mind conversion targets (program-based and subject-based) ● Assisting with conflict mediation and resolution between students, students and teachers, or parents and teachers to ensure students’ goals are not disrupted ● Keeping confidential records ● Building a relationship of trust and respect with clients, teachers, parents, and students ● Listening to clients, teachers, parents, or students’ concerns, empathizing with them and providing prompt and accurate solutions for their concerns ● Assist in daily administrative activities of the institute ● Maintain calendar to coordinate daily classes schedule smoothly ● Manage the invoices relating to fee payments and other official documents ● Creating/modifying reports, invoices, and letters as per requirement ● Handling enquiries received via walk-ins, calls, e-mails, and references & trying to convert the same into enrolments ● Managing the admin requirements of the institute like maintenance, vendor management, stockkeeping of equipment & Supplies etc. ● Assist in coordination with students, parents & teachers ● Assist in managing the special events organized in the institute if you are interested or have any reference then kindly send me your updated profile along with the below details at dharmendra@directionhr.com . Thanks & Regards Dharmendra Singh Email- dharmendra@directionhr.com
Posted 1 week ago
0.0 - 31.0 years
1 - 3 Lacs
Sector 15, Delhi-NCR
On-site
"Hi, I'm a labor law advisor, advocate, and president of a labor union with 10 years of experience handling labor dispute cases in labor courts. I'm seeking assistance for a case and also practice in commercial courts and mediation matters. We're looking for a female advocate to join our team for this role."
Posted 1 week ago
1.0 - 31.0 years
1 - 3 Lacs
B B D Bag, Kolkata/Calcutta
On-site
We are a leading CA, CS, and Legal services firm offering comprehensive solutions across litigation, compliance, advisory, and dispute resolution. Our multidisciplinary team caters to individual, corporate, and institutional clients. We are currently expanding our legal division and inviting applications from skilled and dedicated Advocates to join our dynamic legal practice. Roles & Responsibilities: Family & Divorce Law Mutual/contested divorce, alimony, child custody, domestic violence, adoption, dowry, judicial separation, women-related offences, guardianship, Muslim law, marriage nullity Marriage & Family Registration Marriage registration, certificate drafting, family law consultations Real Estate & Property Disputes Property transfer, rent/lease agreements, RERA matters, illegal possession, tenancy, title/partition/money suits, land research, documentation, online query & challan generation Civil & Corporate Law Service matters, defamation, education, cheque bounce, contract disputes, tax, labour law, environmental law, RTI, accident & insurance claims, writ petitions, IP law, medical negligence, cyber law, injunctions Criminal Law FIR quashing, bail, legal representation in murder, rape, theft, forgery, kidnapping, POCSO, extortion, dacoity Consumer & Cyber Law Complaint drafting, representation, arbitration, petition filing, mediation Corporate & Industrial Disputes Labour law, banking & finance disputes, IPR registration, NGO/trust matters, industrial issues, POSH compliance Debt Recovery Tribunal (DRT)IA/SA filing, negotiation, tribunal appearance, notices General Legal Services Legal consultation, legal notices, document verification, petitions, bail, ADR (mediation, arbitration), legal drafting Eligibility Criteria Bachelor’s degree in Law (LLB) from a recognized university Enrolled with Bar Council and licensed to practice in India 1–6 years of experience across any relevant practice area(s) Strong legal drafting, litigation, and client advisory skills Knowledge of statutory and regulatory frameworks applicable to respective domains How to Apply Send your CV to "Contact Number- 8100917270" with the subject line: “Application for Advocate – [Specialization] – [Your Name]”
Posted 1 week ago
90.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description Job Description Exp- 8+Yrs Skill- US litigation, US Legal, Team Lead Shift- US Shift, Hybrid Location- Pune /Bangalore Tasks Creates a productive and supportive work environment of highly engaged employees who create highly satisfied customers Ensures understanding of business objectives, results, processes, etc. with their direct reports Reviews employee work quality monthly through conducting sit-a-longs and file reviews Manages staff and effectively uses performance management to improve and/or reward employee performance Monitors staffing levels and workloads Effectively coaches and provides development/career guidance for direct reports Administers company Human Resource policies Able to identify process improvement ideas and execute them Prep new suits Draft documents for e-filing (pleadings, motions, orders, etc), then e-file, and update expense spreadsheet Answer discovery Order and follow up on Complex records Send files for medical/bill reviews Knowledge/Skills/Abilities/Experience: Ability to interact effectively, and coach others on interact effectively with internal or external customers and act with empathy Conflict management and problem solving Skill in motivation, organization, training, coaching and facilitation of teamwork Ability to prioritize, multitask and work independently Effective & Excellent verbal & written communication skills Ability to utilize available tools to capture information accurately, analyse/reconcile and recognize patterns of data Subject Matter Expertise of a Legal Admin and Paralegal responsibilities Law graduate required Primary Skills Evidence Gathering, Legal Document Preparation, Legal Research, Litigation, Mediation Shift Time Recruiter Info Dipti Murudkar dsudh@allstate.com About Allstate The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here.
Posted 1 week ago
90.0 years
0 Lacs
Pune, Maharashtra, India
On-site
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description While awaiting the results of the bar examination and subsequent admission to the bar, under the direction and supervision of an admitted attorney, the Senior Consultant I prepares pleadings and motions, conducts discovery, including reviewing documents, interviewing clients, preparing trial materials, and summarize and analyze research. Key Responsibilities Draft responses to discovery demands Assists clients in answering questions regarding discovery Review and serve responses to discovery demands Assist attorney in preparing materials for trial, arbitration, or mediation Attend arbitrations, depositions, mediations, and trials with admitted attorney Review new file assignments and draft initial pleadings (e.g., answer, motion, etc.) and draft discovery Prepare brief to assist client in presenting cases in small claims court (CA) Education 4 year Bachelors Degree (Required) Juris Doctor (Required) Experience 3 or more years of experience (Preferred) Supervisory Responsibilities This job does not have supervisory duties. Education & Experience (in lieu) In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Primary Skills Evidence Gathering, Legal Document Preparation, Legal Research, Litigation, Mediation Shift Time Recruiter Info Dipti Murudkar dsudh@allstate.com About Allstate The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here.
Posted 1 week ago
15.0 years
0 Lacs
Noida, Uttar Pradesh, India
On-site
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY-Global Delivery Services - Digital Non-FS – Java Tech Lead As part of GDS Java team, you will lead the team to deliver the projects from the technical deliverable perspective for our customers across the globe; you are expected to provide technical expertise and mentor the staffs in the projects primarily based on Java/J2EE or any emerging technology; you will lead the client interactions, work on project proposals when there is a need and also take part in any technical decisions/discussions with the architects; help in solution architectures on Java technologies or any emerging technologies for the projects. This opportunity is based out of North Bangalore location Only and will require you to be in client offices all 5 days in a week. The opportunity We’re looking for Java Tech Leads based out of North Bangalore with expertise in Java technologies to join the Global Delivery Services Digital Practice. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth of a new service offering. Your Key Responsibilities Setting and driving platform/solution vision & strategy in alignment with business strategy, customer focus and enterprise architecture guidelines Architect the end-to-end solution by choosing the right technologies and platforms Systems integration of enterprise-wide platforms and/or managing across technology life cycle from solution design, build and deployment and run of complex solutions Developing full stack solutions and multi-platform design and architecture; ability to work across multiple architecture domains - application, data, DevOps, infrastructure, cloud, network, and security Develop architecture standards, principles and guidelines for the enterprise; govern enterprise-wide portfolio of systems / platforms, quality of software getting delivered and function as guardian of the strategy and architecture to make sure that new initiatives comply with the set guidelines Define technical solutions and a unified framework for delivery consistency throughout all program workstreams. Suggest training, and staff development activities as needed. Identify requirements for system and application performance monitoring for an enterprise scale environment Work with the Competencies and Practices to arrive at suitable project approach, estimate the project duration, staffing, and costs. Partner with architects and DevSecOps engineers throughout the program, provide solution governance to ensure the application life-cycle is entirety implemented in accordance with industry best practices Work with the Delivery Governance team to analyze project delivery risks and mitigations. Work closely with Project Managers, Senior Business Analysts, and development teams Take ownership of the solution delivery, and be responsible for translating functional requirements into a solution Task allocation and performance evaluation of team members Communicate with client teams and gather requirements, conduct regular team meetings and track project progress Interview candidates when needed and help in the recruitment process Provide an efficient working atmosphere to project teams and ensure objectives are met within stipulated time A background of working with development best practices. A willingness to be flexible in responding to issues as they occur and the ability to identify product/deployment improvements to mitigate future occurrences. Self-motivated, Strong communication and team building skills. Work iteratively in a team with continuous collaboration. People responsibilities: Foster teamwork and lead by example Ability to travel in accordance with client and other job requirements Excellent written and oral communication skills; Skills And Attributes For Success Primary: Experience in Java 8 and above/J2EE, Spring boot, JPA, Microservices, REST APIs Experience with Java Open Source Stack Preferred Hands On experience with DPGs - Ingi, eSIgnet, Mosip, SSI stack Certified Solution Architecture (open stack), HackerRank - Java, Data Structures, Experience with Java, Kotlin/ Swift, Casasndra, Redix Knowledge on object-oriented programming and design patterns Web Security: OAuth, SSO/SAML, LDAP- basics could be useful Experience with Continuous Integration/Continuous Deployment Experience in AGILE (SCRUM) methodology development Knowledge on writing Unit test cases and carrying out Unit testing using Junit Version control software exposure Git, SVN, Clear case, PVCS Should have understanding and experience of software development best practices/clean coding practices/clean coding practices Attention to detail and commitment to high quality/error free deliverables Lead the team to come up with High level solution design in response to RFPs and be an expert in sizing the project and estimating the effort Expertise in distributed architectures, microservices, Web Services, SOAP, REST, MOM integration technologies and message mediation techniques using an Enterprise Service Bus Strong problem-solving and analytical skills leveraging all available resources Ability to connect technology with measurable business value Secondary UI experience using AngularJS/Angular, React, HTML5, Spring Cloud, JQuery, JSON, JavaScript, Servlet, JSTL, AJAX and CSS will be an added advantage Working experience in cloud environments preferably Azure and AWS Knowledge on the CMMI framework Working experience of designing & developing solutions in cloud environments preferably Azure and AWS To qualify for the role, you must have Bachelor's/Master’s degree in Computer Science, Engineering, Information Systems Management or a related field. Should have Architected atleast 5 Large Scale Complex Architectures 15 + years of experience with 5 years or more in Large Architectures Experience in leading the teams Knowledge on process methodologies – Agile/frameworks like CMMI Ideally, you’ll also have Technical delivery skills TOGAF certification will be a plus What We Look For A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment An opportunity to be a part of market-leading, multi-disciplinary team of 500 + professionals, in the only integrated global transaction business worldwide. Opportunities to work with EY Advisory and other service lines globally with leading businesses across a range of industries What Working At EY Offers At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
Posted 1 week ago
6.0 years
0 Lacs
India
On-site
As the Ad Monetization Manager, you will own and scale BeBetta’s ad revenue engine. You’ll be responsible for optimizing eCPMs, managing ad mediation layers, improving fill rates, and maximizing ARPDAU across our high-engagement user base. You’ll work cross-functionally to ensure monetization enhances—rather than disrupts—the user experience. 🔧 Key Responsibilities Manage and optimize ad mediation platforms (AppLovin MAX). Define and iterate ad placement strategies to balance user engagement and revenue. Continuously monitor and optimize eCPMs, fill rates, impressions, ARPDAU, and LTV across geographies and segments. Run A/B tests to evaluate performance of new ad placements, formats (rewarded, interstitial, native), and bidding strategies. Collaborate with the Product, Tech, and Design teams to ensure seamless and non-intrusive ad integrations. Develop and own dashboards for ad performance reporting and campaign insights. Stay updated with industry trends, emerging networks, and tools in ad-tech. Engage with ad network partners for account optimization and demand growth. Drive revenue forecasting and provide inputs for overall monetization strategy. 🧠 Who You Are 3–6 years of experience in mobile ad monetization, ideally in casual games, RMG, or reward apps. Deep understanding of ad mediation, programmatic bidding, eCPMs, and fill rates. Hands-on with AppLovin MAX Strong analytical mindset; proficiency in tools like Excel, Looker, Firebase, GA, Amplitude. Excellent cross-functional communication skills. Data-driven but user-first—able to align revenue goals with product experience.
Posted 1 week ago
8.0 - 12.0 years
0 Lacs
karnataka
On-site
You will be joining B N Nagaraja Family Law, one of Bengaluru's most reputable law firms that is dedicated to family law matters. With a wealth of experience and expertise, our firm specializes in handling high-stakes and sensitive cases such as divorce, child custody, maintenance, property disputes, domestic violence, and mediation. Our commitment to ethical standards and a client-first approach ensures that we provide a supportive and professional environment for advocates who aspire to make a significant impact on people's lives. As a Senior Advocate, your primary responsibility will be to bring your strong litigation experience to our team in Bengaluru. While prior experience in family law is desirable, we also welcome seasoned litigators with a passion for this field and a solid background in courtroom advocacy, legal drafting, and client management. Your role will entail independently handling complex legal matters, mentoring junior advocates, and representing clients with empathy and strategic clarity. It is crucial for applicants to be based in Bangalore and proficient in both Kannada and English, as this is essential for court appearances and effective communication with clients. Key Responsibilities: - Represent clients in Family Courts and the High Court of Karnataka - Draft and review petitions, replies, applications, and legal notices - Provide strategic legal advice and manage client expectations with sensitivity - Lead settlement discussions and mediation proceedings - Supervise junior team members and support their legal development - Maintain clear and prompt communication with clients and internal teams Qualifications and Requirements: - Minimum 8 years of active litigation experience - Strong command of Kannada and English, both written and spoken - Proven skills in legal drafting, oral advocacy, and case strategy - Valid Certificate of Practice from the Karnataka State Bar Council - Based in Bangalore, with the ability to appear in court in person as required Bonus Points If You Have: - Experience in matrimonial or custody litigation - Genuine interest in family law and dispute resolution - Prior mentoring or team leadership experience To Apply: If you meet the location and language criteria, please submit your application through our website: [B N Nagaraja Family Law Careers Page](https://www.bnnagaraja.com/careers) Please note that applications not meeting the specified location and language requirements will not be considered for this position.,
Posted 1 week ago
0.0 - 31.0 years
2 - 4 Lacs
Sector 49, Gurgaon/Gurugram
On-site
Job Description – Business Development Executive We are looking for Immediate Joiners Company Overview: AMA is a distinguished legal services provider, specializing in diverse domains of law, including Corporate and Business Laws, Corporate and Commercial transactions, Start-up Advisory, Arbitration, Bankruptcy and Insolvency, Pharmaceutical, Family Law, Real Estate Laws, Intellectual Property Rights, Cyber Laws, and HR and Employment Laws. Our expertise extends to Dispute Resolution mechanisms across various legal forums, encompassing the Hon’ble Supreme Court of India, High Courts, National Company Law Tribunal, as well as alternative methods such as Arbitration and Mediation. Responsibilities: Build relationships with prospective clients Maintainconsistent contactwithexistingclients Manage sales pipeline Analysemarket andestablish competitive advantages Track metrics to ensure targets are hit Profound understanding of shares, debentures, and legal documents. Exceptional skills in presenting and negotiating. Self-driven and focused on meeting sales targets. Strong problem-solving and strategic thinking abilities. Willingness to travel as required. Qualifications: Bachelor's degree must require, MBA preferred. Experience in business development or sales. Strong proficiency in English and Hindi. Additional Skills: Proven ability to meet and exceed sales targets. Track record of generating business from new and existing clients. Proficiencyinmanagingcomplexnegotiationswithsenior-levelexecutives. Capability to build and maintain long-term relationships with customers. The ideal candidate will have experience in all stages of the sales cycle. They should be confident with building new client relationship and maintaining existing ones. They should have evidence of strong skills and possess good negotiation skills. Interested Candidates send your CV and cover letter showcasing your fit for the role. Email: hr@amalegals.com
Posted 1 week ago
3.0 years
1 - 2 Lacs
Chandigarh
Remote
Job Description We are looking for a qualified Customer Support Executive who will offer excellent customer service and after-sales support.To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and time management skills Job Responsibilities: Focus will be on grievance solutions and feedback processes. Overseeing the customer service process. Resolving customer complaints brought to your attention. Standardization of service delivery. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team. Supporting the customer through an email ticketing system and phone calls. Resolving customer complaints and queries. Providing detailed information to customers. Maintaining records of each phone call for future reference. Offering exceptional customer service and satisfaction. Following up with customers for any further information. Taking feedback from the customers. Negotiating the terms and conditions with the customer. Maintaining a healthy relationship with the clients. Adhering to the company’s rules and regulations. Job Requirements : A bachelor’s degree in administration or a related field. A minimum of 2 or 3 years experience. Excellent interpersonal and written and oral communication skills. Computer skills. Knowledge of mediation and conflict resolution techniques is preferable. Company Profile: - US Based Company. - Direct Importer of Multiple Brands. - Association with brands like ResMed, Invacare, Inogen, Oxy Flow etc. - Head Office in Chandigarh. - Operations in Delhi, Chandigarh, Andhra Pradesh, Karnataka, Uttaranchal, UP, Rajasthan, Punjab, Haryana, HP, J&K, West Bengal. -- - Job Type: Full-time Pay: ₹15,000.00 - ₹23,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Health insurance Internet reimbursement Provident Fund Work from home Experience: total work: 1 year (Preferred)
Posted 1 week ago
15.0 - 20.0 years
3 - 5 Lacs
Gurgaon
On-site
Join our Team About this opportunity: At Ericsson, we're seeking a talented ICT Program Director/Manager driven to shape the future of technology. We're looking for an individual who thrives in complex Professional Services engagements and is equipped to offer extensive technical and delivery knowledge to our team. As an ICT Program Director/Manager with Ericsson, you will ensure the fulfillment of contracts, drive customer satisfaction, and contribute meaningfully to the organization's objectives. The role also demands building strong customer relationships across all levels, identifying up-sale opportunities, coaching the team for their professional growth and recognizing talent. Your contribution will also extend to supporting asset development, organizational set-up and growth, with the aim of driving forward our Professional Services culture. You will do: Align with Ericsson strategy in large and complex business engagements. Scope the customer solution in such engagements and identify potential up-sale opportunities. Drive the definition of the total customer solution with the assigned solution team. Take responsibility for overall program planning and manage all assignments under the specific program. Manage the operational relationship with the customer, including contract execution strategy and risk exposure. Secure compliance to both contractual and business case requirements. The skills you bring: Minimum 15-20 years of experience is required PMP certification is mandatory CPPM Methodology knowledge CSS Sales experience CFR background is preferrable Technical expertise of Packet Core is mandatory for the role Managed PACO projects local/globally Ericsson Portfolio. Mediation through stakeholder management and communication. Project Portfolio Management. Program/Project Finance Management. Business Modeling. Commercial Management. Value Creation. Coaching and Mentoring. Consultative Selling. Program Management CSS. Financial Acumen. Market insights. Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: India (IN) || Gurgaon Req ID: 768322
Posted 1 week ago
3.0 - 5.0 years
0 Lacs
Hyderābād
On-site
Bachelor's degree in Human Resources or related field • 3-5 years’ relevant experience in the areas of HR Partnering • Strong HR acumen, including strong problem-solving skills, critical thinking and analysis • Experience working in a highly matrixed organization. • Ability to identify problems and drive appropriate solutions independently • Proven track record of successfully partnering with senior-level stakeholders At Amazon, HR Partners (HRP) provide high-judgment HR support to managers across levels at scale, enabling them to become force multipliers for customer impact and positive employee experience. They demonstrate advanced knowledge of HR policies, processes, and tools, acting as trusted consultants to managers and senior managers. HRPs work backwards from the voice of the manager to deliver personalized experiences and drive large-scale initiatives using technology and simplified processes that match the speed and agility of our business. They operate independently as subject matter experts with deep knowledge of regional programs and policies, collaborating extensively with PXT teams including HR Business Partners, Employee Relations, IXT, Legal, and others to provide integrated people solutions. As established practitioners, they mentor junior team members and shape best practices across the region. Key job responsibilities Managers and senior managers collaborate with the HR Partners (HRP) to support sensitive and often complex employee issues including disciplinary, performance improvement and grievance processes. These channels can include 1:1s, multiple stakeholder meetings, as well as scalable learning formats to educate Managers on relevant people matters. The HRP acts as an influential partner in helping managers with talent and performance management processes, people development, HR policies and implementation of organizational changes at the country or regional level. Thanks to their front-line visibility across businesses, HR Partners are in a position to spot trends, identify emerging needs and address them in collaboration with the appropriate business and HR stakeholders. As a subject matter expert, the HR Partner mentors and guides junior team members. Performance Management: Support managers through complex and nuanced performance management cases including performance improvement plans and assessments. Guide managers in implementing performance management processes and tools effectively. Partner with managers to ensure bias-free evaluations and effective coaching approaches across teams. Analyze performance data to identify trends, share insights, and develop solutions for systemic issues. Employee Relations: Handle complex and nuanced employee relations cases and investigations following established processes and policies. Conduct thorough and impartial investigations, support grievance processes, and lead informal discussions or mediation. Provide guidance to managers on sophisticated ER matters including policy violations and workplace concerns across countries. Partner with Legal and Employee Relations teams to resolve sensitive cases while ensuring compliance and risk mitigation. Analyze investigation findings, prepare recommendations, and identify trends to prevent future risks. HR General: Act as stewards of the employee experience and Amazon’s culture. Act as subject matter expert for people tools, processes, programs or projects. Design and deliver Manager Education initiatives to further drive collective education and manager effectiveness. Analyze data and observations across the organization, highlighting trends and recommending/driving solutions, as appropriate. Change Management: Drive implementation of employee programs and lead improvements in manager experience. Partner with HR Business Partners and central teams on complex change initiatives across countries. Use data and insights to advocate for and influence process improvements. Design and execute change management strategies to ensure effective adoption across diverse employee groups. This role is performed through an innovative customer relationship Management tool, which enables this team to be uniquely positioned to identify trending issues and themes through data and inform consequent decisions and initiatives. The HRP team’s role is also to identify process improvement opportunities and standardize best practices due to our extensive insights across business lines. Master's degree in Human Resources or related field • Proven track record of accomplishments in a dynamic environment, which is fast paced and customer driven • Proven ability to prioritize, meet deadlines and make the best use of available resources • Project management and the ability to deliver, with a proven track record of influencing through data-driven recommendations • Coaching and consulting skills; Ability to work with and influence multiple stakeholders • Experience developing and implementing country level or regional HR programs or initiatives Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Posted 1 week ago
3.0 - 5.0 years
4 - 6 Lacs
Chennai
On-site
Bachelor's degree in Human Resources or related field • 3-5 years’ relevant experience in the areas of HR Partnering • Strong HR acumen, including strong problem-solving skills, critical thinking and analysis • Experience working in a highly matrixed organization. • Ability to identify problems and drive appropriate solutions independently • Proven track record of successfully partnering with senior-level stakeholders At Amazon, HR Partners (HRP) provide high-judgment HR support to managers across levels at scale, enabling them to become force multipliers for customer impact and positive employee experience. They demonstrate advanced knowledge of HR policies, processes, and tools, acting as trusted consultants to managers and senior managers. HRPs work backwards from the voice of the manager to deliver personalized experiences and drive large-scale initiatives using technology and simplified processes that match the speed and agility of our business. They operate independently as subject matter experts with deep knowledge of regional programs and policies, collaborating extensively with PXT teams including HR Business Partners, Employee Relations, IXT, Legal, and others to provide integrated people solutions. As established practitioners, they mentor junior team members and shape best practices across the region. Key job responsibilities Managers and senior managers collaborate with the HR Partners (HRP) to support sensitive and often complex employee issues including disciplinary, performance improvement and grievance processes. These channels can include 1:1s, multiple stakeholder meetings, as well as scalable learning formats to educate Managers on relevant people matters. The HRP acts as an influential partner in helping managers with talent and performance management processes, people development, HR policies and implementation of organizational changes at the country or regional level. Thanks to their front-line visibility across businesses, HR Partners are in a position to spot trends, identify emerging needs and address them in collaboration with the appropriate business and HR stakeholders. As a subject matter expert, the HR Partner mentors and guides junior team members. Performance Management: Support managers through complex and nuanced performance management cases including performance improvement plans and assessments. Guide managers in implementing performance management processes and tools effectively. Partner with managers to ensure bias-free evaluations and effective coaching approaches across teams. Analyze performance data to identify trends, share insights, and develop solutions for systemic issues. Employee Relations: Handle complex and nuanced employee relations cases and investigations following established processes and policies. Conduct thorough and impartial investigations, support grievance processes, and lead informal discussions or mediation. Provide guidance to managers on sophisticated ER matters including policy violations and workplace concerns across countries. Partner with Legal and Employee Relations teams to resolve sensitive cases while ensuring compliance and risk mitigation. Analyze investigation findings, prepare recommendations, and identify trends to prevent future risks. HR General: Act as stewards of the employee experience and Amazon’s culture. Act as subject matter expert for people tools, processes, programs or projects. Design and deliver Manager Education initiatives to further drive collective education and manager effectiveness. Analyze data and observations across the organization, highlighting trends and recommending/driving solutions, as appropriate. Change Management: Drive implementation of employee programs and lead improvements in manager experience. Partner with HR Business Partners and central teams on complex change initiatives across countries. Use data and insights to advocate for and influence process improvements. Design and execute change management strategies to ensure effective adoption across diverse employee groups. This role is performed through an innovative customer relationship Management tool, which enables this team to be uniquely positioned to identify trending issues and themes through data and inform consequent decisions and initiatives. The HRP team’s role is also to identify process improvement opportunities and standardize best practices due to our extensive insights across business lines. Master's degree in Human Resources or related field • Proven track record of accomplishments in a dynamic environment, which is fast paced and customer driven • Proven ability to prioritize, meet deadlines and make the best use of available resources • Project management and the ability to deliver, with a proven track record of influencing through data-driven recommendations • Coaching and consulting skills; Ability to work with and influence multiple stakeholders • Experience developing and implementing country level or regional HR programs or initiatives. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Posted 1 week ago
6.0 years
0 Lacs
Pune, Maharashtra, India
Remote
We are seeking a talented individual to join our Metrics, Analytics & Reporting team at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office. Senior Manager - Metrics, Analytics & Reporting ( Scrum Master) We will count on you to: Promoting Agile principles and practices across teams, ensure Agile / Scrum concepts and principles are adhered to, and where necessary coach the teams in implementing and practicing Agile principles. Acting as a bridge between development teams and stakeholders. Foster a culture of trust, collaboration, and accountability. Organize, and facilitate Scrum ceremonies for Scrum teams. Track Scrum metrics including team velocity and sprint / release progress and communicate this internally and externally, improving transparency Help and coach the product owner to establish and enforce sprint priorities and release delivery deadlines. Ensure business objectives are understood and achieved by as per sprint commitments. Identifying and removing obstacles to team progress. Prevent distractions that interfere with the ability of the team to deliver the sprint goals, through mediation, arbitration, mitigation and addressing impediments with the team members and the organizational hierarchy. Enabling self-organizing, cross-functional teams. Ensure DOR is met for all prioritized requirements. Encourage DOD and the importance of Driving a collaborative and supportive team culture through team building and engagement practices. Drive continuous improvement through team retrospectives and facilitating process enhancements. Identify and resolve conflicts, promote constructive dialogue, and encourage innovation. Work closely with other Scrum Masters to align cross-team dependencies and best practices. What you need to have: 6+ years of experience as a Scrum Master in a distributed Agile team with CSM or equivalent certification. Solid understanding of Agile frameworks (Scrum, Kanban, SAFe, etc.). Proficiency in Jira/Confluence and Azure Dev Ops and familiarity with different Agile practices such as Kanban/Lean. Proven track record of being a servant/leader in a Scrum team, driving teams and removing blockers, and improving processes through retrospectives. Strong facilitation, conflict resolution, and mentoring skills. Ability to assist technical team members and senior non-technical product owners in making appropriate decisions (Stakeholder Management). Comfortable with responsibility for delivering results and resilient enough to handle pressure in balancing time, quality, and scope. Proven ability to coach and mentor others, positive approach to complex problems, and a can-do attitude. Assertive and fact-based communicator, able to explain technical issues to a business audience and vice versa. Experience as a self-starter in a rapidly evolving and ambiguous environment, continuously learning and problem-solving quickly. Ability to identify and articulate risks and constructively challenge assumptions. Strong team player with Influencing and negotiation skills in a virtual/remote environment, working with customers/ developers across the globe. Excellent communication and interpersonal skills. Experience working with distributed or hybrid teams. What makes you stand out? Understanding of the Data Quality domain and experience in delivering KPI dashboards Track record of successful Agile transformations or scaling initiatives Strong analytical mindset with a data-driven approach to problem-solving. Exposure to solutions such as SQL, QlikView, Qlik Sense, Informatica DQ , Power BI Strong insurance and / or insurance broking business domain knowledge SAFE 6 Certification would be a big Plus. Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. R_308504
Posted 1 week ago
2.0 years
0 - 0 Lacs
Delhi, Delhi
On-site
Title: Assistant Manager (Case Manager) Title Code: FiT Program: FiT – Families Together Reporting To: Project Manager Location: Delhi Mode: Field-based, Community-Based Centre Preferred: FEMALE CANDIDATES About Udayan Care: Udayan Care, a public charitable trust founded in 1994, works across 38 cities in 15 Indian states to uplift underserved children, youth, and women through education, mentorship, and skill-building. Recognised with the National Award for Child Welfare , the organisation is committed to transparency, child protection, and sustainable development. Program Overview – FiT Families Together: The FiT program (launched in 2022) focuses on family strengthening to prevent the unnecessary separation of children from their families. It aims to reintegrate children into safe family settings and empowers communities to care for their own through a 10-domain “ Circle of Care and Protection ” framework. Role Overview – Assistant Manager (Case Manager): The Case Manager will work closely with families and communities, conducting holistic assessments, developing personalized case plans, facilitating access to services, and monitoring progress. The role emphasizes community engagement, system convergence, and long-term sustainability of support for vulnerable children and families. Key Responsibilities: Conduct assessments and create comprehensive case plans Coordinate access to social protection schemes and essential services Regularly monitor progress through visits and updates Build community-based sustainability and exit strategies Maintain case files and ensure timely documentation and reporting Partner with stakeholders, including government bodies, NGOs, and service providers Qualifications & Requirements: Bachelor’s degree in Social Work, Psychology, or related fields Minimum 2 years’ experience in child welfare, case management, or community development Strong knowledge of child protection laws and welfare schemes Proficient in basic Excel, documentation tools, and AI-supported data entry Language proficiencies: Hindi is essential, and the ability to read and write good English is mandatory. Excellent communication, conflict resolution, and mediation skills Compassionate, patient, and trauma-informed approach Willingness to commit long-term (minimum 3 years preferred) Why Join Udayan Care? Create real social impact through family-based care models Engage with diverse communities and contribute to systemic change Grow personally and professionally through meaningful work Be part of an inclusive, values-driven team Collaborate with national and global stakeholders Application Process: Please complete the Google Form using the link- https://forms.gle/Ph9P2UHMCYBZerHh6 Child Protection & Safeguarding: Strict compliance with Udayan Care’s Child Protection and Safeguarding Policies is mandatory. The organisation maintains zero tolerance for any form of abuse, neglect, or exploitation. Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Application Question(s): What's your highest qualification? Preferred Bachelor’s degree in Social Work, Psychology, or a related field Experience: Preferably in child welfare/community: 2 years (Preferred) Language: English (Preferred) Work Location: In person
Posted 1 week ago
0.0 - 1.0 years
0 - 0 Lacs
Chandigarh, Chandigarh
Remote
Job Description We are looking for a qualified Customer Support Executive who will offer excellent customer service and after-sales support.To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and time management skills Job Responsibilities: Focus will be on grievance solutions and feedback processes. Overseeing the customer service process. Resolving customer complaints brought to your attention. Standardization of service delivery. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team. Supporting the customer through an email ticketing system and phone calls. Resolving customer complaints and queries. Providing detailed information to customers. Maintaining records of each phone call for future reference. Offering exceptional customer service and satisfaction. Following up with customers for any further information. Taking feedback from the customers. Negotiating the terms and conditions with the customer. Maintaining a healthy relationship with the clients. Adhering to the company’s rules and regulations. Job Requirements : A bachelor’s degree in administration or a related field. A minimum of 2 or 3 years experience. Excellent interpersonal and written and oral communication skills. Computer skills. Knowledge of mediation and conflict resolution techniques is preferable. Company Profile: - US Based Company. - Direct Importer of Multiple Brands. - Association with brands like ResMed, Invacare, Inogen, Oxy Flow etc. - Head Office in Chandigarh. - Operations in Delhi, Chandigarh, Andhra Pradesh, Karnataka, Uttaranchal, UP, Rajasthan, Punjab, Haryana, HP, J&K, West Bengal. -- - Job Type: Full-time Pay: ₹15,000.00 - ₹23,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Health insurance Internet reimbursement Provident Fund Work from home Experience: total work: 1 year (Preferred)
Posted 1 week ago
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Accenture
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