608 Mediation Jobs - Page 3

Hello Visionary! We know that a business only thrives if our people are thriving. That’s why we always put our people first. Our global and diverse team would be happy to support you and challenge you to grow in many ways. Who knows where our joint journey will take you? Siemens Global Business Services (GBS) is a Siemens Service Company that provides innovative digital solutions and customer-oriented business services. With more than 20 years of experience, Siemens GBS taps into its understanding of how organizations and businesses work to seamlessly integrate, digitalize and optimize business processes with a portfolio that covers end-to-end business needs. You’ll make an impact by: Develop and implement requirements management plans and procedures based on the project requirement plan and Siemens Mobility guidelines Supervise compliance with requirements management processes Clarify requirements processes, responsibilities, and structures for RM-tool DOORS in cooperation with subsystems involved Design of instructions/drafts for requirements documents Organize training for requirement management implementation for subsystems involved Identify all contractual requirements (system and process-related requirements) prior to introduction of requirements into DOORS Collect and distribute derived requirements developed by the different disciplines of the project team Ensure continuous traceability and availability of all project requirements in tool Assimilate, supervise and evaluate requirements traceability according to the model using DOORS in cooperation with subsystems Create verification documentation for in-house system acceptance Prepare dashboard and reports on compliance status accounting for Project and Technical Management Schedule tasks deadlines (concurrent progress of requirement processing) You’ll win us over by: Minimum experience of 3 years preferably with railway specific experience Work experience as team member in at least one large execution project Knowledge of relevant IT-systems and tool (e.g. DOORS, MS Office) Reading and understanding of techno-commercial requirements & project management principles Independent and structured approach to work with leadership and mediation skills in team environment High level of quality orientation combined with strong abilities in consulting and implementation Create a better #TomorrowWithUs! We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy. This role is based in Gurgaon. But you’ll also get to visit other locations in India and globe, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We’re Siemens. A collection of over 312,000 minds building the future, one day at a time in over 200 countries.

Dear Job Seeker , Greetings of the day We are happy to introduce ourselves as one of the fastest growing HR Solution Providers . Currently We are looking for an Counsellor Cum Admin for one of our Prestigious Clients . Open Position - Admission Counselling Location - GK 2 New Delhi & DLF Gurgaon Exp - 1 + ( fresher are also welcome ) CTC - Hike on CTC Skills - ● Providing counselling face-to-face, over the telephone, or online ● Helping students make learning decisions relating to programs and faculty ● Counselling prospective students keeping in mind conversion targets (program-based and subject-based) ● Assisting with conflict mediation and resolution between students, students and teachers, or parents and teachers to ensure students’ goals are not disrupted ● Keeping confidential records ● Building a relationship of trust and respect with clients, teachers, parents, and students ● Listening to clients, teachers, parents, or students’ concerns, empathizing with them and providing prompt and accurate solutions for their concerns ● Assist in daily administrative activities of the institute ● Maintain calendar to coordinate daily classes schedule smoothly ● Manage the invoices relating to fee payments and other official documents ● Creating/modifying reports, invoices, and letters as per requirement ● Handling enquiries received via walk-ins, calls, e-mails, and references & trying to convert the same into enrolments ● Managing the admin requirements of the institute like maintenance, vendor management, stockkeeping of equipment & Supplies etc. ● Assist in coordination with students, parents & teachers ● Assist in managing the special events organized in the institute if you are interested or have any reference then kindly send me your updated profile along with the below details at dharmendra@directionhr.com . Thanks & Regards Dharmendra Singh Email- dharmendra@directionhr.com

Appsoleut Games is a passion driven, fast growing mobile gaming studio based out of Gurgaon, India. Our MISSION is to soon become a leader in the mobile gaming industry, internationally. We develop vehicle-based games in the simulation, driving and racing genre. Our games have done us proud by consistently staying in the Top 30 games in the Racing category in USA and beating (momentarily!) Nintendo Mario Kart in Japan! We are a fun-loving, open-minded company and encourage our team to have a voice. Now we’re looking for a data-driven Ad Monetization Manager who will take ownership of ad revenue performance across our game portfolio. Role Overview We’re looking for a proactive Ad Monetization Manager to take charge across all mobile game titles. The ideal candidate will not only manage and optimize ad placements and network relationships but will also bring deep insights into game data and user behaviour to help improve lifetime value (LTV), retention, and overall player satisfaction. You’ll work closely with the product, design, and analytics teams to drive strategic decisions that impact millions of players globally. Key Responsibilities Monitor and Analyze Ad Performance: Track key ad monetization metrics including eCPM, ARPDAU, fill rate, impressions per DAU, retention, and revenue by cohort. Identify trends and anomalies through in-depth analysis. Optimize In-Game Ad Strategy: Continuously test and refine ad placements, formats (rewarded video, interstitial, banner), and frequency capping to maximize revenue while ensuring a seamless user experience. Create hypotheses and run tests to validate monetization improvements. Manage Ad Network and Mediation Partners: Collaborate with third-party ad networks and mediation platforms. Manage waterfall and in-app strategies, evaluate performance, resolve discrepancies, and negotiate rates if needed. Leverage Game Data to Drive Monetization: Utilize in-game player behavior data to understand user segmentation, session patterns, engagement levels, and churn points. Use these insights to align ad strategy with gameplay and user intent. Run A/B Tests and Experiments: Design and analyze experiments around ad implementations, formats, user segments, and game levels. Share outcomes with stakeholders and implement winning strategies. Collaborate Cross-Functionally: Work closely with product managers, game designers, developers, and the user acquisition team to align monetization with user journey and product goals. Share insights to influence feature roadmaps and monetization design. Reporting & Communication: Build dashboards and weekly/monthly reports to communicate monetization KPIs. Translate data into actionable insights and present findings to leadership and other teams Stay Updated on Trends & Tools: Keep abreast of the latest ad tech innovations, mediation tools, monetization trends in gaming, and privacy updates like ATT and GDPR to future-proof our ad strategy. Requirements 2–5 years of hands-on experience in mobile ad monetization, preferably in gaming. Strong understanding of mobile ad networks and mediation platforms Deep analytical skills with proficiency in Excel, Google Sheets, and visualization tools like Tableau or Data Studio. Experience working with mobile analytics and attribution tools (Firebase, Appsflyer, Adjust). Solid grasp of game data and player behaviour analytics – understanding session time, player progression, funnel drops, churn analysis, etc. Comfortable working with KPIs like LTV, retention, ARPDAU, and monetization funnels. Strong communication and collaboration skills with the ability to work across teams. Detail-oriented with a structured problem-solving approach. SALARY- Depends on Experience LOCATION- Gurgaon PERKS- Health Insurance for the Employees and family Weekends off! Everyday tea/coffee and cookies on the house. Annual holiday sponsored by the company! This is a great opportunity for you to join one of the leading mobile game developers in India, working with the latest technology to create premium games and to join a highly talented and collaborative team.

Selected Intern’s Day-to-day Responsibilities Include Conduct legal research and analysis to support ongoing cases Draft legal documents, including pleadings, motions, and briefs Assist with case preparation and trial preparation Attend court hearings and client meetings with attorneys Manage case files and organize legal documents Participate in client intake interviews and consultations Assist with administrative tasks as needed This internship will provide you with valuable hands-on experience and insight into the daily operations of a law firm. If you are a dedicated and ambitious student with a passion for law, we want to hear from you! Apply now to join our team at AKJ Attorneys & Solicitors LLP. About Company: At AKJ Attorneys & Solicitors LLP, we maintain the legacy of personal attention to every client. Dedicated and value-driven, we started this firm 30 years ago, compelled by the sole motto of 'transparency'. That has been our goal ever since! To achieve that, we ensure that our clients know in-depth about their legal cause as much as we do. This can only be achieved by having one-to-one discussions with our clients so we can provide full-service options with custom-tailored strategies designed to achieve the best-suited outcome for the client. We don't believe in long legal battles and that is why we have a history of solving almost about 70% of the cases through mediation only, saving our clients from years of agony and court visits.

Position Overview The Employee Relations Specialist will be the primary custodian of Office Beacon ASPLs employee experience, responsible for managing workplace relations, addressing employee concerns, and ensuring compliance with Indian labor laws and company policies. This role ensures our core values are reflected in every interaction with our people. Key Responsibilities 1. Employee Relations & Case Management Serve as the first point of contact for employees regarding grievances, workplace conflicts, or policy concerns. Conduct fair and thorough investigations into employee complaints, disciplinary issues, and policy breaches, ensuring confidentiality and neutrality. Provide advice to managers and team leaders on handling sensitive employee matters while maintaining consistency with Office Beacons values and standards. Mediate conflicts and facilitate conversations to restore positive working relationships. 2. Policy Compliance & Legal Alignment Ensure all employee relations practices align with Indian labor laws (e.g., Industrial Disputes Act, Shops & Establishments Act) and Office Beacons HR policies. Work with HR leadership to review, update, and implement policies that strengthen compliance and reduce risk. Support audits and inspections by maintaining accurate records of disciplinary cases, investigations, and resolutions. 3. Performance & Conduct Advisory Support managers in implementing Performance Improvement Plans (PIPs) and conduct-related interventions. Guide leadership teams in consistent application of disciplinary measures, ensuring fairness and legal compliance. Track trends in performance and conduct cases to proactively address recurring issues . 4. Employee Engagement & Retention Support Partner with HR and Operations to conduct stay interviews, exit interviews , and engagement surveys to identify key concerns and areas for improvement. Provide data-driven insights and recommendations to enhance employee satisfaction and retention. Contribute to Office Beacons initiatives that promote a positive, inclusive, and motivating workplace . 5. Reporting & Documentation Maintain confidential and detailed records of all employee relations cases and outcomes. Prepare regular reports for HR leadership on grievance trends, employee feedback, and policy gaps. Present recommendations for process improvements and risk mitigation strategies. 6. Training & Awareness Conduct workshops and training sessions on workplace ethics, anti-harassment policies, and conflict resolution for managers and employees. Collaborate with the Learning & Development team to integrate employee relations awareness into broader training programs. Qualifications & Requirements Education: Bachelors degree in Human Resources, Psychology, Business Administration, or a related field. HR certifications (e.g., SHRM-CP, PHR, or Indian HR law certifications) are an added advantage. Experience: 35 years in HR, with at least 2 years focused on employee relations, case management, or compliance . Experience in BPO/outsourcing or fast-paced corporate environments is strongly preferred. Knowledge & Skills: In-depth knowledge of Indian labor laws and HR best practices. Strong investigative, mediation, and conflict-resolution skills . Excellent communication skills able to handle sensitive conversations with tact and empathy. Ability to analyze trends and recommend proactive solutions. Proficiency in MS Office, Google Suite and familiarity with HRIS systems . Show more Show less

Company Description Sevakh Global provides expert legal, mediation, arbitration, and dispute resolution services for individuals, families, businesses, and government entities. Our seasoned advisors navigate complex conflicts and ensure peaceful, informed, and compliant resolutions. We foster strong client relationships through exceptional service and strict confidentiality. With active operations in the United Kingdom, Middle East, and India, Sevakh Global delivers comprehensive solutions to enhance business success worldwide. Role Description This is a full-time on-site role for a Social Media Marketing Intern located in Kochi. The Social Media Marketing Intern will be responsible for creating and managing social media content, implementing social media marketing strategies, and engaging with the online community. The intern will also assist in digital marketing campaigns and contribute to overall marketing efforts. Qualifications Social Media Marketing and Social Media Content Creation skills Knowledge of Digital Marketing and Marketing principles Excellent Communication skills Creative thinking and attention to detail Ability to work independently and collaboratively in a team setting Bachelor's degree in Marketing, Communications, Media, Visual Communications or related field is a plus Previous experience in social media marketing is desirable

Company Description Who we are... At Trustonic our products are making a difference across the world. One moment we’re ensuring low-income families worldwide can access the life-changing benefits of an internet-enabled smartphone. The next we’re protecting the safety and integrity of the vehicles we drive and the devices we care about. We pride ourselves on living by the Trustonic culture code, a blueprint for our journey that recognises that great working environments don’t guarantee success, but bad ones almost always ensure failure. Working here, you’ll find a company that celebrates its diversity and is looking to do the right thing: for each other, the community and the planet. We believe in equal opportunities and take to heart the old African proverb ’If you only want to go fast, go alone. If you want to go far, go together’. We work flexibly when and where we’re at our best, but regardless of how you choose to work, we’ll make sure you feel like one of the team. Click here if you would like to find out more about Trustonic's culture code. If you would like to work in a fast-moving global technology company, with great ambition, then we’d love to hear from you! Job Description A bit about the team and what you'll deliver... The Program Management & Operations (PMO) Team is responsible for planning and delivering several product lines and Professional Services projects for various customers. We are looking for a Program Manager to join the team where you will be in charge of managing, coordinating and overseeing some customer facing and internal projects related to one program. You will also be involved in operational activities including procurement, suppliers management, costs, budgets, documents and reports. This involves close interactions with related product, engineering, QA, architecture, PMO, sales, finance teams and reporting via the PMO organisation. As the Program Manager , your areas of responsibility will include: Initiating & Planning projects within a program Organise a project kick-off Determine and define project scope and objectives Foresee resources needs to reach the objectives Facilitate project planning by prioritizing tasks, identifying dependencies and work packages, setting deadlines and deliverables Propose and oversee timelines for the projects Executing projects within a program Manage detailed and high-level project schedules and plans Ensure resource availability and allocation Operationally manage and coordinate internal and external resources efficiently Liaise with product managers and other PMO colleagues to translate internal and customers roadmap and requirements into engineering plans, processes Ensure plan accuracy and manage the associated risks Ensure that all projects are delivered on time, within scope, within budget and quality Provide regular project updates to various stakeholders Communicate, report and collaborate consistently with other managers, suppliers, customers and contractors Operational oversight, Monitoring & Controlling projects within a program Monitor & track progress, change requests, risks Assist with daily operational activities Facilitate & coordinate procurement activities Liaise with and manage relationships with suppliers Plan purchase orders and check invoices Prepare & maintain operations documents & reports Report and escalate to management as needed Measure performance and propose improvements Review processes and ensure efficiency Contribute to ISMS, GDPR, ISO9001 and ISO27001 processes and procedures Review budget and reassess costs with PnL owners Closing projects Perform due diligence for necessary processes Assess the strengths and the weakness and possibly organize a post-mortem Use program/project management best practices, standards Develop and maintain relationships with key internal stakeholders and executives Who you are... As a Program Manager you are/have: A high degree of natural ability to be organised and organise others with influencer or external leadership skills Self-motivated attitude with the ability to multitask and thrive in a timeline-driven environment Interpersonal communication skills with expertise in distilling complicated topics to a broader audience internally (product management, exec team, broader engineering team, finance, …) and externally (customers, suppliers, contractors, …) Strong Influencing skills and negotiation/mediation skills Ability to motivate and drive focus for internal/external people not under direct reporting Ability to problem-solve any challenge with creativity, organization and patience Strong ability to understand technically SaaS cloud based platforms (ideally on AWS), software development and migration projects Ability to work in an international environment with distributed teams all around the world Fluency in English is required as it is the business language in the Company What makes you, you... As a Program Manager you will have the following knowledge, skills and experience: Skills: Knowledge of software development lifecycle Knowledge of PRINCE 2 or PMBOK is a plus Knowledge of Agile approach: Scrum, Nexus Knowledge of Scaled Agile frameworks: Scrum of Scrums is a plus Knowledge of AWS cloud Experience with Datawarehouse systems and associated data migration projects Knowledge & practical use of ISO9001, ISO27001, GDPR standards is a plus Use of JIRA Advanced Roadmap, MS Project or similar PPM/project management tools Use of recent version of Microsoft Office tools Awareness of security software and practises Experience/knowledge: You have worked at a program management position before and have been able to plan big internal and customers challenges in a time constrained landscape using a limited number of resources You are familiar with complex technologies landscape or security software Personal Abilities: Team player Able to thrive in a dynamic, constantly evolving, small team environment Prepared to invest whatever effort is required to get the job done Operate with integrity and transparency and conduct business in a proper manner Good creative intelligence Tenacious with a problem-solving approach Organized, rigorous and autonomous Qualifications Minimum of a bachelor’s degree in computer science, business or project management Master’s degree in software engineering / project management, or equivalent experience preferred Additional Information #LI-Remote Trustonic is an equal opportunity employer. We do not discriminate on any grounds. We empower, engage, enable and value differences between people, including; different races, ethnicities, genders, ages, religions, disabilities and sexual orientations, with differences in education, backgrounds, skill sets, experiences and knowledge .

Introduction A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into solutions. Seeking new possibilities and always staying curious, we are a team dedicated to creating the world’s leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career. IBM’s product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive. Your Role And Responsibilities As a Technical Support Professional, you should have experience in a customer-facing leadership capacity. This role necessitates exceptional customer relationship management skills along with a solid technical grasp of the product/s they will support. The Technical Support Professional is expected to adeptly manage conflicting priorities, thrive under pressure, and autonomously navigate tasks with minimal active guidance. The successful applicant should possess a comprehensive understanding of IBM support, development, and service processes and deliveries. Knowledge of other IBM business procedures and professional training in mediation or conflict resolution would be advantageous. Your Primary Responsibilities Include Direct Problem-Solving Experience: Previous experience in addressing client issues is valuable, along with a demonstrated ability to effectively resolve problems. Strong Communication Skills: Ability to communicate clearly with both internal and external clients through spoken and written channels. Business Networking Experience: In-depth experience and understanding of the IBM and/or OEM support organizations, facilitating effective networking and collaboration. Excellent Coordination, Leadership & Organizational Skills: Exceptional coordination and organizational abilities, capable of leading diverse teams and multitasking within a team-based business network environment. Proficiency in project management is beneficial. Excellence in Client Service & Client Satisfaction: Personal commitment to pursuing client satisfaction and continuous improvement in the delivery of client problem resolution. Language Skills: Proficiency in English is required, with fluency in multiple languages considered advantageous. Preferred Education Bachelor's Degree Required Technical And Professional Expertise 2+ years of experience. Passion for customer care and customer satisfaction and self-motivated towards meeting agreed goals. Technical Troubleshooting and Investigative skills on functional, operational and deployment aspects of Enterprise Content Management (ECM) suite of products. Knowledge of Network HAR Files and Database logs and analysis tools to identify performance bottlenecks and Optimize Performance Good spoken and written communication skills along with ability to collaborate with the team, act as a team player and lead Technical Investigations. 4+ years of previous experience in a customer facing Technical Support/Development/SRE/Testing role with experience in ECM Good knowledge of Cloud technologies (Red Hat OpenShift/Azure/Kubernetes). A successful track record in developing and managing customer relationships. English: Fluent. Preferred Technical And Professional Experience You would make a great addition to our team if you have great skills in some of the following: Experience in shell scripting and programming languages such as Java, C++. Proficient in Windows/Linux operation system. Experience in Databases including MongoDB, DB2/Oracle/SQL Server. Understanding of the application development projects and Administration knowledge of Application Servers(TWAS, Liberty). Working knowledge or Understanding of web technologies and/or data analytics

Dear Job Seeker , Greetings of the day We are happy to introduce ourselves as one of the fastest growing HR Solution Providers . Currently We are looking for an Counsellor Cum Admin for one of our Prestigious Clients . Open Position - Admission Counselling Location - GK 2 New Delhi & DLF Gurgaon Exp - 1 + ( fresher are also welcome ) CTC - Hike on CTC Skills - ● Providing counselling face-to-face, over the telephone, or online ● Helping students make learning decisions relating to programs and faculty ● Counselling prospective students keeping in mind conversion targets (program-based and subject-based) ● Assisting with conflict mediation and resolution between students, students and teachers, or parents and teachers to ensure students’ goals are not disrupted ● Keeping confidential records ● Building a relationship of trust and respect with clients, teachers, parents, and students ● Listening to clients, teachers, parents, or students’ concerns, empathizing with them and providing prompt and accurate solutions for their concerns ● Assist in daily administrative activities of the institute ● Maintain calendar to coordinate daily classes schedule smoothly ● Manage the invoices relating to fee payments and other official documents ● Creating/modifying reports, invoices, and letters as per requirement ● Handling enquiries received via walk-ins, calls, e-mails, and references & trying to convert the same into enrolments ● Managing the admin requirements of the institute like maintenance, vendor management, stockkeeping of equipment & Supplies etc. ● Assist in coordination with students, parents & teachers ● Assist in managing the special events organized in the institute if you are interested or have any reference then kindly send me your updated profile along with the below details at dharmendra@directionhr.com . Thanks & Regards Dharmendra Singh Email- dharmendra@directionhr.com

Job Purpose Lead the post contracting monitoring team (once the contract is awarded till termination or closure of contract). Develop and deploy Contract compliance monitoring and Governance framework across the organisation and ensure effective implementation of CLM policies and tool across the organisation by building the capability of business contract Managers. ORGANISATION CHART This Position will report to Group Contract & Compliance Head Key Accountabilities Accountability Key Activities Ensure that business users comply to the Contractual Terms & Conditions by jointly reviewing the Contract KPIs/SLAs, timelines and deliverables. Issue proactive reminders to support Business Owner and/other accountable parties of need to perform contract activities and fulfill contractual obligations throughout the contract term. Periodic review with business teams to ensure all contractual terms & conditions, SLA/KPI tracking are adhered to. Highlight cases penalty needs to be levied for contractual non compliance. Develop dashboard on contract compliance and prepare Non-compliance reports. Provide a dashboard to the Management (E.g., Contracts under Management, Manage the DOA, SLA tracking and deviations, deliverables, timelines, Obligations; if any) Improve effectiveness of CLM Tool Oversee the use of CLM tool and systems, ensuring they are used effectively to track contracts, obligations, and SLA/KPIs. Ensure integration of CLM tool with other standalone systems on which SLA/KPI tracking is going on. Support the key stakeholders in understanding the obligations to ensure tracking and fulfillment KEY ACCOUNTABILITIES - Additional Details Accountability Key Activities Identify opportunities to improve current contract compliance processes and devise plans to implement these changes Implementation of Policies and procedures for Contract Compliance management in relation to Post-contracting based on company policies, supplier, customer requirements, regulatory bodies and associations, and the overall execution strategy considering risk, pricing, scope, and schedule. Also, ensuring timely review and updation of post contracting related policies and procedures. Provide guidance and leadership on contract related matters to cross-functional team members. Proactively investigate and recommend process improvement steps to streamline contract compliance related processes. Communicate contract-related information to all stakeholders. Collaborate and support business’s efforts in resolving disputes and managing crises by employing appropriate conflict resolution techniques, including negotiation and mediation Supports Legal/ Finance/ Business in handling dispute resolution, litigation and arbitration proceedings. Notifies and liaises with Legal/ Finance/ Business to report major claims and keeps Legal/ Finance/ Business updated on any critical development during execution of the contract. People Management & Team Building Build and lead a high-performing team, fostering a culture of creativity, accountability, and continuous improvement. EXTERNAL INTERACTIONS There will not be any direct interaction with the external parties however participation with vendor/ client/ government stakeholder along with legal, procurement, business team etc. as and when required. INTERNAL INTERACTIONS GMR Procurement team, GMR Legal team, GMR Finance team, GMR Operations team, GMR Business team for various sector such as airport, energy etc. FINANCIAL DIMENSIONS Other Dimensions Number of Subsidiaries and Joint Ventures - 160 Number of subsidiary finance teams to co-ordinate with– 30 Number of Group Auditors interacted – 15 Education Qualifications Chartered Accountant/Master’s in business administration/Master’s in Engineering/ Master’s in Economics/Master’s degree in law or Minimum of 6 years of commercial contracting experience Additional Certifications from World Commerce and Contracting Association as follows would be a plus: Contract Compliance Management Associate – Fundamentals Contract Compliance Management Practitioner - Practitioner Relevant Experience At least 10-15 years or more relevant/ relatable industry experience within a Contract Administration and Subcontract Administration functions (preference will be given to candidates who have worked in airport, energy sector) Working knowledge and hands-on experience on contracts executed under common law/Indian law Must to have: Obligation Management, Contract Compliance, SLA tracking, stakeholder management, Good to have: CLM implementation, Stakeholder Management, Contract administration COMPETENCIES Capability Building Strategic Orientation Social Awareness Entrepreneurship Execution & Results Teamwork & Interpersonal influence Problem Solving & Analytical Thinking Planning & Decision Making Personal Effectiveness Stakeholder Focus Networking

Position Overview The Employee Relations Specialist will be the primary custodian of Office Beacon ASPL’s employee experience, responsible for managing workplace relations, addressing employee concerns, and ensuring compliance with Indian labor laws and company policies. This role ensures our core values are reflected in every interaction with our people. Key Responsibilities 1. Employee Relations & Case Management Serve as the first point of contact for employees regarding grievances, workplace conflicts, or policy concerns. Conduct fair and thorough investigations into employee complaints, disciplinary issues, and policy breaches, ensuring confidentiality and neutrality. Provide advice to managers and team leaders on handling sensitive employee matters while maintaining consistency with Office Beacon’s values and standards. Mediate conflicts and facilitate conversations to restore positive working relationships. 2. Policy Compliance & Legal Alignment Ensure all employee relations practices align with Indian labor laws (e.g., Industrial Disputes Act, Shops & Establishments Act) and Office Beacon’s HR policies. Work with HR leadership to review, update, and implement policies that strengthen compliance and reduce risk. Support audits and inspections by maintaining accurate records of disciplinary cases, investigations, and resolutions. 3. Performance & Conduct Advisory Support managers in implementing Performance Improvement Plans (PIPs) and conduct-related interventions. Guide leadership teams in consistent application of disciplinary measures, ensuring fairness and legal compliance. Track trends in performance and conduct cases to proactively address recurring issues . 4. Employee Engagement & Retention Support Partner with HR and Operations to conduct stay interviews, exit interviews , and engagement surveys to identify key concerns and areas for improvement. Provide data-driven insights and recommendations to enhance employee satisfaction and retention. Contribute to Office Beacon’s initiatives that promote a positive, inclusive, and motivating workplace . 5. Reporting & Documentation Maintain confidential and detailed records of all employee relations cases and outcomes. Prepare regular reports for HR leadership on grievance trends, employee feedback, and policy gaps. Present recommendations for process improvements and risk mitigation strategies. 6. Training & Awareness Conduct workshops and training sessions on workplace ethics, anti-harassment policies, and conflict resolution for managers and employees. Collaborate with the Learning & Development team to integrate employee relations awareness into broader training programs. Qualifications & Requirements Education: Bachelor’s degree in Human Resources, Psychology, Business Administration, or a related field. HR certifications (e.g., SHRM-CP, PHR, or Indian HR law certifications) are an added advantage. Experience: 3–5 years in HR, with at least 2 years focused on employee relations, case management, or compliance . Experience in BPO/outsourcing or fast-paced corporate environments is strongly preferred. Knowledge & Skills: In-depth knowledge of Indian labor laws and HR best practices. Strong investigative, mediation, and conflict-resolution skills . Excellent communication skills – able to handle sensitive conversations with tact and empathy. Ability to analyze trends and recommend proactive solutions. Proficiency in MS Office, Google Suite and familiarity with HRIS systems .

Dear Job Seeker , Greetings of the day We are happy to introduce ourselves as one of the fastest growing HR Solution Providers . Currently We are looking for an Counsellor Cum Admin for one of our Prestigious Clients . Open Position - Admission Counselling Location - GK 2 New Delhi & DLF Gurgaon Exp - 1 + ( fresher are also welcome ) CTC - Hike on CTC Skills - ● Providing counselling face-to-face, over the telephone, or online ● Helping students make learning decisions relating to programs and faculty ● Counselling prospective students keeping in mind conversion targets (program-based and subject-based) ● Assisting with conflict mediation and resolution between students, students and teachers, or parents and teachers to ensure students’ goals are not disrupted ● Keeping confidential records ● Building a relationship of trust and respect with clients, teachers, parents, and students ● Listening to clients, teachers, parents, or students’ concerns, empathizing with them and providing prompt and accurate solutions for their concerns ● Assist in daily administrative activities of the institute ● Maintain calendar to coordinate daily classes schedule smoothly ● Manage the invoices relating to fee payments and other official documents ● Creating/modifying reports, invoices, and letters as per requirement ● Handling enquiries received via walk-ins, calls, e-mails, and references & trying to convert the same into enrolments ● Managing the admin requirements of the institute like maintenance, vendor management, stockkeeping of equipment & Supplies etc. ● Assist in coordination with students, parents & teachers ● Assist in managing the special events organized in the institute if you are interested or have any reference then kindly send me your updated profile along with the below details at dharmendra@directionhr.com . Thanks & Regards Dharmendra Singh Email- dharmendra@directionhr.com

DESCRIPTION We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join Amazon who is ready to drive high-visibility, strategic, revenue-generating programs as well as leverage Lean methodologies to lead process improvement initiatives Candidate with a strong record of owning and executing strategic, cross-functional projects as well as partnering with other teams to drive key process improvement programs. This role requires working with business teams across the company to define requirements and high-level process/system solutions, leading cross-functional teams and managing the timelines to support organization wide project launches. Key job responsibilities Work experience is preferred (1 – 3 years) Exposure to data mining tools like SQL, datnet etc Has managed critical operational processes, with end-to-end business responsibility Experience in direct-to-customer fulfillment operations, similar hands-on experience Strong process definition and optimization skills; proven ability to define effective, efficient, and scalable processes and drive continuous improvement through root cause identification and defect elimination Experience in a highly analytical, results-oriented environment with cross functional interactions Strong analytical, mediation and problem resolution skills Must be metrics-driven Have a background in quantitative decision making, ability to drive business/operations metrics, and driving adoption of different tools and resources Excellent written and oral communication skills Skilled in collaborative management environment, succeeding through regular meetings and clear formal and informal communication with members of various teams A day in the life An innovative document manager with superior analytical abilities and preferred experience in Lean Manufacturing methodologies Has knowledge and experience in fulfillment operations as well as excellent technical, problem-solving, and communication skills Finds practical and simple solutions to complex problems without sacrificing quality or core functionality Provide day-to-day support during the rollout/implementation of newer systems/processes and gather feedback Map business requirements, understand business process, study and analyze workflows, design solutions and prepare functional specifications Proactively raises issues /alarms that may have an impact on core deliverables or operations to manager or stakeholders Analyzes data and evaluate trends/ patterns and recommend generic pattern to be translated into rules About the team About the team Rest of World Inbound (ROW IB) team is a vertical of ROW APEX, India Operations. Our team objective is to provide the hassle free and smooth inbounding experience to all sellers and vendors across amazon fulfillment centres. The team is responsible to plan the freight delivery across fulfillment centres and perform rescue operations, and contingency management. BASIC QUALIFICATIONS Experience with Excel Experience with SQL Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics PREFERRED QUALIFICATIONS Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Job details IND, TS, Hyderabad Last Mile Delivery Tech Supply Chain/Transportation Management

1.1. Provide direct and indirect patient care in the emergency care setting. 1.2. Identifying and providing for physical, emotional, and developmental patient needs. 1.3. Counseling patients and their families; explaining the IVF procedures planned for the patient. 1.4. Following all standard rules, guideline and achieving compliances as per the policies of universal precaution, Biomedical Hazard, infection control. 1.5. Maintaining a clean and safe environment. 1.6. Providing for and respecting the patient’s privacy and confidentiality. 1.7. Resolves patient problems and needs by utilizing multidisciplinary team strategies. 1.8. Assures quality of care by adhering to therapeutic standards; measuring health outcomes against patient care goals and hospital or regulatory standards. 1.9. Safeguarding and inventorying equipment and supplies. 1.10. Care and maintenance of ward linen and Equipment. 1.11. Regularly doing emergency drill along with other staff like CPR/AED drills. 1.12. Nursing staff will be having rotation at following station & have to perform all nursing related work on these stations: USG Room/Injection Room/Ward/OT/PCPNDT. 1.13. To ensure following things get done meticulously in Scan Room, while maintaining dignity, sympathy, courtesy towards patient/Commercial Oocyte Donor: 1.13.1. Explaining about Scan/Procedure/medication and subsequent treatment/follow-up. 1.13.2. Positioning Patient/donor. 1.13.3. Covering Patient/donor. 1.13.4. Eliciting Patient/donor History. 1.13.5. Reporting & documenting USG findings/treatment plan in File/Portal. 1.13.6. Prescribing mediation/Stimulation/HRT drugs etc. & reporting same in file/portal/ providing Trigger time. 1.13.7. Executing all Donor Related Activity, in association with Donor Coordinator. 1.13.8. Maintaining all documents/ syringes /registrations/ other requirements as per PCPNDT. 1.14. To ensure following things get done meticulously in Injection Room: 1.14.1. Providing injection to Patients/Donor as prescribed in File. 1.14.2. Reporting Injection given in file /portal. 1.14.3. Maintaining stock of all required injections/drugs/ Maintaining Cold chain, as desired for such injection/drugs. 1.14.4. Maintain all record of usage/supply of Drugs for audit. 1.15. To ensure following things get done meticulously in PCPNDT Room: 1.15.1. Filling all required Online/Offline Forms/consents for each scan/procedure. 1.15.2. Procuring all documents required as per PCPNDT regulation. 1.15.3. Maintaining all singes /registrations/ other requirements as per PCPNDT. 1.15.4. Keeping stock of all Patient wise Documents, date & month wise. 1.16. Submitting all PCPNDT forms as required by PCPNDT office on proper time. nterested candidates can share their profiles on shefali.sacheti@indiraivf.in .in or WhatsApp on 9315504107 Job Types: Contract, Fresher, Walk-In Pay: ₹20,000.00 - ₹30,000.00 per month Education: Bachelor's (Preferred) Experience: total work: 2 years (Preferred) Language: Hindi (Preferred) License/Certification: Same state Registration (Preferred) Work Location: In person

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. Customer Support Executive Responsibilities Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team. Customer Support Executive Requirements A bachelors degree in administration or a related field. A minimum of 3 years experience. Excellent interpersonal and written and oral communication skills. Ability to lead a team. Knowledge of CRM systems. Computer skills. Knowledge of mediation and conflict resolution techniques is preferable. This job is provided by Shine.com

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. Customer Support Executive Responsibilities Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team. Customer Support Executive Requirements A bachelors degree in administration or a related field. A minimum of 3 years experience. Excellent interpersonal and written and oral communication skills. Ability to lead a team. Knowledge of CRM systems. Computer skills. Knowledge of mediation and conflict resolution techniques is preferable. This job is provided by Shine.com

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. Customer Support Executive Responsibilities Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team. Customer Support Executive Requirements A bachelors degree in administration or a related field. A minimum of 3 years experience. Excellent interpersonal and written and oral communication skills. Ability to lead a team. Knowledge of CRM systems. Computer skills. Knowledge of mediation and conflict resolution techniques is preferable. This job is provided by Shine.com

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. Customer Support Executive Responsibilities Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team. Customer Support Executive Requirements A bachelors degree in administration or a related field. A minimum of 3 years experience. Excellent interpersonal and written and oral communication skills. Ability to lead a team. Knowledge of CRM systems. Computer skills. Knowledge of mediation and conflict resolution techniques is preferable. This job is provided by Shine.com

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. Customer Support Executive Responsibilities Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team. Customer Support Executive Requirements A bachelors degree in administration or a related field. A minimum of 3 years experience. Excellent interpersonal and written and oral communication skills. Ability to lead a team. Knowledge of CRM systems. Computer skills. Knowledge of mediation and conflict resolution techniques is preferable. This job is provided by Shine.com

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. Customer Support Executive Responsibilities Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team. Customer Support Executive Requirements A bachelors degree in administration or a related field. A minimum of 3 years experience. Excellent interpersonal and written and oral communication skills. Ability to lead a team. Knowledge of CRM systems. Computer skills. Knowledge of mediation and conflict resolution techniques is preferable. This job is provided by Shine.com

This job is with Marsh McLennan, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. We are seeking a talented individual to join our Metrics, Analytics & Reporting team at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office. Senior Manager - Metrics, Analytics & Reporting ( Scrum Master) We Will Count On You To Promoting Agile principles and practices across teams, ensure Agile / Scrum concepts and principles are adhered to, and where necessary coach the teams in implementing and practicing Agile principles. Acting as a bridge between development teams and stakeholders. Foster a culture of trust, collaboration, and accountability. Organize, and facilitate Scrum ceremonies for Scrum teams. Track Scrum metrics including team velocity and sprint / release progress and communicate this internally and externally, improving transparency Help and coach the product owner to establish and enforce sprint priorities and release delivery deadlines. Ensure business objectives are understood and achieved by as per sprint commitments. Identifying and removing obstacles to team progress. Prevent distractions that interfere with the ability of the team to deliver the sprint goals, through mediation, arbitration, mitigation and addressing impediments with the team members and the organizational hierarchy. Enabling self-organizing, cross-functional teams. Ensure DOR is met for all prioritized requirements. Encourage DOD and the importance of Driving a collaborative and supportive team culture through team building and engagement practices. Drive continuous improvement through team retrospectives and facilitating process enhancements. Identify and resolve conflicts, promote constructive dialogue, and encourage innovation. Work closely with other Scrum Masters to align cross-team dependencies and best practices. What You Need To Have 6+ years of experience as a Scrum Master in a distributed Agile team with CSM or equivalent certification. Solid understanding of Agile frameworks (Scrum, Kanban, SAFe, etc.). Proficiency in Jira/Confluence and Azure Dev Ops and familiarity with different Agile practices such as Kanban/Lean. Proven track record of being a servant/leader in a Scrum team, driving teams and removing blockers, and improving processes through retrospectives. Strong facilitation, conflict resolution, and mentoring skills. Ability to assist technical team members and senior non-technical product owners in making appropriate decisions (Stakeholder Management). Comfortable with responsibility for delivering results and resilient enough to handle pressure in balancing time, quality, and scope. Proven ability to coach and mentor others, positive approach to complex problems, and a can-do attitude. Assertive and fact-based communicator, able to explain technical issues to a business audience and vice versa. Experience as a self-starter in a rapidly evolving and ambiguous environment, continuously learning and problem-solving quickly. Ability to identify and articulate risks and constructively challenge assumptions. Strong team player with Influencing and negotiation skills in a virtual/remote environment, working with customers/ developers across the globe. Excellent communication and interpersonal skills. Experience working with distributed or hybrid teams. What makes you stand out? Understanding of the Data Quality domain and experience in delivering KPI dashboards Track record of successful Agile transformations or scaling initiatives Strong analytical mindset with a data-driven approach to problem-solving. Exposure to solutions such as SQL, QlikView, Qlik Sense, Informatica DQ , Power BI Strong insurance and / or insurance broking business domain knowledge SAFE 6 Certification would be a big Plus. Why Join Our Team We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. Customer Support Executive Responsibilities Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team. Customer Support Executive Requirements A bachelors degree in administration or a related field. A minimum of 3 years experience. Excellent interpersonal and written and oral communication skills. Ability to lead a team. Knowledge of CRM systems. Computer skills. Knowledge of mediation and conflict resolution techniques is preferable. This job is provided by Shine.com

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. Customer Support Executive Responsibilities Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team. Customer Support Executive Requirements A bachelors degree in administration or a related field. A minimum of 3 years experience. Excellent interpersonal and written and oral communication skills. Ability to lead a team. Knowledge of CRM systems. Computer skills. Knowledge of mediation and conflict resolution techniques is preferable. This job is provided by Shine.com

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. Customer Support Executive Responsibilities Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team. Customer Support Executive Requirements A bachelors degree in administration or a related field. A minimum of 3 years experience. Excellent interpersonal and written and oral communication skills. Ability to lead a team. Knowledge of CRM systems. Computer skills. Knowledge of mediation and conflict resolution techniques is preferable. This job is provided by Shine.com

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. Customer Support Executive Responsibilities Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team. Customer Support Executive Requirements A bachelors degree in administration or a related field. A minimum of 3 years experience. Excellent interpersonal and written and oral communication skills. Ability to lead a team. Knowledge of CRM systems. Computer skills. Knowledge of mediation and conflict resolution techniques is preferable. This job is provided by Shine.com