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5 - 10 years

10 - 20 Lacs

Hyderabad

Hybrid

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Strong design, analysis, development and implementation hands-on experience in fusion middleware integration on-premise 11g & 12c products such as Oracle SOA - BPEL, Mediator, OSB, Java - POJO, Spring Framework, Adapters, PL/SQL, JDeveloper tool. Strong development experience in creating XSLT transformation files, XQuery files, XPath, building and modifying WSDL, XML, JSON & XSD(schema) based on the requirements, fault handing, and fallback mechanism, design and development of integration flows based on the service contract with the end applications like BRM, CRM, SCM. Should have worked on implementation projects involving Oracle SOA 11g/12c products such as BPEL, OSB, Adapters - DB, JMS, File, FTP integrating with applications like BRM, CRM, SCM with some telecom domain knowledge. Worked in waterfall and agile project methodologies. Good to have experience in implementing integrations involving both SOA components and Java. Have experience working in onsite-offshore models. Should ensure that both offshore and onsite teams work hand-in-hand to make sure client deliverables are met with highest quality and on-time. Worked in business-as-usual model of analyzing and fixing code defects via change requests (CRs) with unit and end-to-end testing on lower environments to ensure highest quality and zero regression. Very good debugging and analytical skills to identify the root cause of an issues and identifying possible solutions. Effective verbal and written communication skills for effective interaction with client and vendor teams. Should have worked on functional & technical requirement documentation, implementing the code based on them, providing code documentation for easy readability and peer developer reviews. Worked with code version control tools like GIT , Tortoise SVN. Good experience in SOAP and REST webservices and utilizing the APIs. Willing to upgrade to cloud technologies such as ICS/OIC, PCS - PaaS products. Should be able to guide peer developers and junior members of the team.

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3 - 5 years

6 - 10 Lacs

Gurgaon

Work from Office

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The Community You Will Join: We together take care of all the safety concerns of our users, few things to keep in mind while being part of safety Handle cases with complexities with the highest level of service Recognize case type/severity and work cases correctly according to your service’s scope, escalating accurately to other teams when appropriate Develop a deep understanding of complex workflows and follow them, while still retaining the ownership mentality and skill to question and deviate from the workflow when needed, in collaboration with your management team. Understand how to summarize user issues and escalate to leadership as needed Manage multiple user cases at the same time while remaining efficient, professional and organized Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including livechat, social platforms, messaging, and phone. Resolve customers issues in a timely manner and be dedicated to provide fast support and efficiency to our operations Adapt to your schedule & its potential modifications based on business needs Be a team player & support operational success as directed by your Management Demonstrate and share best practices with teammates to drive success at the global service level Participate in roundtable discussions for upcoming changes and launches The Difference You Will Make: You will look after a variety of Safety concerns for our community, including but not limited to: Personal Safety Threats, Domestic Violence, Suicide or Self Harm, Child Exploitation, Physical Assault and Sexual Misconduct, Drugs activity, Sex Work, Human Trafficking and Abuse of vulnerable population. Demonstrate an excellent understanding of how to properly identify threatening and harmful circumstances, empathetic communication, use of good judgment, and quick decision making, with the goal of providing the best support possible for the Survivors and restoring their status quo. Adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality. A Typical Day: Operational Excellence Competencies Shows constant improvements in the quality of work with limited supervision Shares regular feedback from the community with the senior stakeholders to improve the quality of our services Shares knowledge with less experienced team members Shows willingness to take on new projects/assignments Communication Competencies Understands the importance of visual aids in a successful presentation, and knows how to incorporate them effectively for impact Understands when written messages are appropriate and when to choose other forms of communication Shares knowledge with less experienced team members Uses effective cross cultural communication Analytical Competencies Develops a nuanced perspective based on facts and data Plans proactively for short to medium term goals Provides consistent feedback, updates, and measurements on the progress and achievement of individual goals Understands how the key drivers of the team relate to each other and how their decision making process impacts the function's key objectives Self & Interpersonal Competencies Shows awareness of individual's strengths, blind spots and areas of development Perseveres to find the goals deeper Why' behind policies, processes, and workflows Keeps team objectives community above individual aspirations Embraces challenges that require new skills and knowledge Recognizes conflicts and seeks support to resolve difficult situations Pushes oneself towards the best possible outcomes for the Airbnb community Maintains composure in crisis situations Your Expertise: 3+ years of relevant experience in customer service, mediation, emergency services, Trust & Safety operations, or a similar role operating in a contact center environment making calls and handling customer/client contacts Hospitality experience is a plus, in particular working for technology platforms. Ability to work weekend days and public holidays required, as well as evening shifts. Your schedule can change to meet business needs Ability to work in a high-pressure environment interacting with sensitive, confidential, and potentially traumatic imagery, conversations, and other materials. Excellent interpersonal and communication skills, both written and spoken, including conflict resolution. Ownership mentality and business mindset, with ability to drive work forward even in ambiguous situations Ability to manage your own time, plan, prioritize and organize tasks, and to work within prescribed schedules including breaks, lunches, and training time. Ability to understand and execute policies & procedures. Ability to maintain confidentiality during investigation. Is able to demonstrate an understanding of how to handle sensitive situations related to personal safety, including assessing the level of risk of the situation. Ideally has experience dealing with stakeholders in different functions and is able to communicate clearly in writing about cases for larger audiences. Hybrid Work Requirements & Expectations: To support productivity and maintain a professional hybrid work environment, employees are expected to adhere to the following: Workspace : A dedicated, quiet, and private workspace free from interruptions and external noise Internet Connectivity : During the working hours, maintain a minimum and consistent internet speed of 10 Mbps on your official devices to ensure reliability for work-related tasks, including calls and virtual meetings Professionalism: Employees must remain fully engaged, respectful, and maintain a professional presence during virtual meetings, with video participation required unless otherwise approved. Confidentiality & Security: Employees are responsible for protecting Airbnb’s Intellectual Property and Confidential Information. Work-related activities, including calls and meetings, must not be conducted in public places, while traveling, or in any setting that may compromise confidentiality or work quality. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

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4 - 9 years

7 - 17 Lacs

Pune, Hyderabad

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Hi All Greeting from Tekskills india pvt ltd currently we are hiring for Test lead for Bangalore and Pune Location . Job Role : Test lead Exp : 4+yrs Location : Hyderabad./Pune NP : Immediate Experience- 4-5 years Please find below the detailed Job Description (JD) for your reference: Main purpose of role To be a part of Quality Assurance Group(QAG) which offers software testing services. 1. Preparing test cases with detailed test steps by understanding the requirements of the project. Develop test scripts which can be executed by the testers with minimal knowledge of the application/system's. 2. Define expected results. 3. Maintain the traceability matrices to demonstrate coverage of all requirements. 4. Test data preparation for execution of the test cases. 5. Test cases execution. Key Tasks and Responsibilities 1. Prepare and maintain test cases with detailed test steps. 2. Prepare test data for execution of the test cases. 3. Execution of the test cases. 4. Raise, monitor defects registered in the defect management tool. 5. Provide support to Test Manager. Essential Requirements 1. Strong knowledge of Kenan Billing system with hands on experience of 4-5 years in telecom domain. 2. Strong knowledge of Mediation and Subex Fraud Management with hands on experience of 4-5 years in telecom domain. 3. Good understanding of Unix/SQL/MS Excel. 4. Good understand of MS Azure with hand on experience. 5. Testing experience in a Quality Management environment. 6. General understanding of development methodology and how it relates to testing.

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8 - 13 years

10 - 17 Lacs

Gurgaon

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All Levels - Comms & Media- Non-Networks Join our team in Strategy & C onsulting Global Network to find endless opportunities and solve our clients toughest" challenges, as you work with exceptional people, the latest tech and leading companies across industries. Practice: Comms & Media , Industry Consulting, S&C Global Network (GN) I Areas of Work: Non-Networks | Level: Manager & Sr Manager | Location: Delhi, Gurgaon, Mumbai, Bangalore , Pune, Hyderabad | Years of Exp: 8- 15 years Explore an Exciting Career at Accenture Are you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest? Then, is the right place for you to explore limitless possibilities. Comms & Media (C&M) is one of the Industry Practices within Accentures S&C Global Network (GN) team. It focuses in serving clients across specific Industries- Communications, Media & Entertainment. Communications - Focuses primarily on industries related with telecommunications and information & communication technology (ICT). This dynamic team serves most of the worlds leading wireline, wireless, cable and satellite communications and service providers. Media & Entertainment- Focuses on industries like broadcast, entertainment, print and publishing. Globally, works to develop value growth strategies for its clients, who are top-notch organizations, and help improve their offers and go-to-market performance and maximize organizational effectiveness. We work on end-to-end projects delivering management and technology consultancy to help our clients achieve greater profitability, quality, and reliability. From multi-year major systems integration transformation deals to shorter more agile engagements, we have a rapidly expanding portfolio of hyper-growth clients and an increasing footprint with next-gen technology and industry practices , with the following requirements : Deep expertise in one or more Telecom Domain s such as Cloud BSS, Telco on Cloud, AI/ GenAI , Customer Experience, SMB, Order Management & Billing for B2B / B2C Client facing e xperience working directly or indirectly with North America ICT clients ; preferably international Onsite experience Lead delivery of small to medium-size teams to deliver management consulting projects for North America clients. Lead innovation transformation programs and process enablement for our clients Take responsibility within Comms & Media industry group or across the Products group, help build the practice, track metrics, and so on. Develop assets and methodologies , point-of-view, research, or white papers for use by the team and larger community. Support North America sales team to identify and win potential opportunities within the practice. Help in drafting proposals as an expert for domain areas. Lead proposals, business development efforts and coordinate with other colleagues to create consensus-driven deliverables. Understand customer needs and translate them to business requirements, business process flows and functional requirements Experience to engage with stakeholders independently Execute a transformational change plan aligned with clients business strategy and context for change. Engage stakeholders in the change journey and build commitment for change. Bring your best skills forward to excel in the role: Skills in one or more Telecom areas Should have an excellent knowledge on various BSS modules and Telco Journeys such as CRM, Order Management, Billing, Mediation, Provisioning, Collections, Channels, Customer Care, Lead to Cash Digital Transformation - Proven experience in Strategy, Innovation and Digital initiatives across Digital Maturity models, CSPs Operating model, Innovation Barometers, Intelligent operations for CSPs and other related areas Cloud B SS - Determine the appropriate Cloud deployment model & design BSS journey to cloud strategies engineered to accelerate ROI and performance . Good to have knowledge of platforms like AWS, Azure, SFDC, GCP, ServiceNow Business Strategy - Leading/managing strategic initiatives and develop project plans, frame and conduct insightful analyses, identify solutions, and develop business cases and implementation plans for CSPs across the globe Transformation & Project Governance - Drive profitability and continued success though managing service quality, cost and leadership of the people delivering services across projects/ programs/portfolios of all scale Should have understanding of lean concepts and hands-on experience in delivering technology-driven business transformation projects using agile practices Experience in agile related tools like JIRA Confluence/Rally/MS Projects/VersionOne Certification profession in PSM/CSM/ SAF e /ICP-ACC Skills in one or more roles Experience in the role of Functional Business Analyst, Product Owners, Process Designers, Service Designers, Scrum Masters , Program Delivery Managers Business Analysis - Gather requirements from business and prepared requirement documents. Propose solutions to the client based on gap analysis for the existing Telco platform s . Analyse large data to conduct analysis and present insights with visualisations Process Improvement - Understand issues with the current processes which can be resolved either through technology or process solutions and design detail level to-be process with all stakeholders Value Architect and Tracking - Create value driver trees to breakdown into value components of business objectives and value drivers Other required skills Communication and Presentation - Plan and deliver well-structured oral and written communications Structured Problem Solving - Help identify and structure key client challenges into hypotheses and conduct analyses to address the challenges Stakeholder Management - Manage mid-level to senior client leadership and lead conversations Impeccable team management skills with an ability to engage effectively with multiple stakeholders Strong program management skills Cross-cultural competence with an ability to thrive in a dynamic environment Qualifications Your experience counts! MBA from a Tier 1 and Tier 2 school and Engineering from Tier 1 school or rich relevant industry experience At least 1- 8 years of progressive business and/or telecom and consulting experience Knowledge of Telco BSS/OSS stack, its various components, and interactions / flows Strong telecom industry background experience and knowledge of BSS processes for B2C and B2B areas Knowledge of telecom products across wireline, wireless and Enterprise domains eTOM certification is highly desirable Direct onsite experience ( i.e., experience of facing client inside client offices in India or abroad) is mandatory. Please note we are looking for client facing soft skills Experience in strategy and business/technology consulting role conversant with process improvement, cost optimization, customer analytics and experience management, telecom technology Experience in value architecting, business case preparation, value realization Experience in Digital, New IT, Cloud & Core modernization, Cloud transformation processes, transforming legacy to the cloud, Agile transformation, RPA, AI/ML strategy implementation and use cases Knowledge of design thinking workshops and innovation Experience in large data analysis, data driven consulting, BI and analytics, reporting, dashboarding, visualization tools like PowerBI , Tableau Certifications like CBAP, CSM, SPC, Prince 2 or PMP will be an added advantage For Experienced candidates, experience of team Management Coach and mentor team members in projects, on asset development, BDs and overall professional development Good to Have:A valid H1B VISA Whats in it for you? An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at About Accenture Strategy & Consulting: Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers, and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our S&C Global Network (GN) a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our S&C Global Network (GN) teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.?For more information visit At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, .

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0 years

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Noida, Uttar Pradesh, India

On-site

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Job Description Business Advisors shape the vision with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution. Job Description - Grade Specific Conducts appropriate meetings/workshops to elicit/understand and document the business requirements using their domain expertise. In addition, may also produce process and data models of the current and/or future state. Skills (competencies) Abstract Thinking Active Listening Agile (Software Development Framework) Analytical Thinking Backlog Grooming Business Architecture Modeling Business Process Modeling (e.g. BPMN) Change Management Coaching Collaboration Commercial Acumen Conceptual Data Modeling Conflict Management Confluence Critical Thinking CxO Conversations Data Analysis Data Requirements Management Decision-Making Emotional Intelligence Enterprise Architecture Modelling Facilitation Functional IT Architecture Modelling Giving Feedback Google Cloud Platform (GCP) (Cloud Platform) Influencing Innovation Jira Mediation Mentoring Microsoft Office Motivation Negotiation Networking Power BI Presentation skills Prioritization Problem Solving Project Governance Project Management Project Planning Qlik Relationship-Building Requirements Gathering Risk Management Scope Management SQL Stakeholder Management Story Mapping Storytelling Strategic Management Strategic tThinking SWOT Analysis Systems Requirement Analysis (or Management) Tableau Trusted Advisor UI-Design / Wireframing UML User Journey User Research Verbal Communication Written Communication Show more Show less

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0 years

0 Lacs

Noida, Uttar Pradesh, India

On-site

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Job Description Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution. Job Description - Grade Specific Performs analysis of processes, systems, data and business information and research, and builds up domain knowledge. Skills (competencies) Abstract Thinking Active Listening Agile (Software Development Framework) Analytical Thinking Backlog Grooming Business Architecture Modeling Business Process Modeling (e.g. BPMN) Change Management Coaching Collaboration Commercial Acumen Conceptual Data Modeling Conflict Management Confluence Critical Thinking CxO Conversations Data Analysis Data Requirements Management Decision-Making Emotional Intelligence Enterprise Architecture Modelling Facilitation Functional IT Architecture Modelling Giving Feedback Google Cloud Platform (GCP) (Cloud Platform) Influencing Innovation Jira Mediation Mentoring Microsoft Office Motivation Negotiation Networking Power BI Presentation skills Prioritization Problem Solving Project Governance Project Management Project Planning Qlik Relationship-Building Requirements Gathering Risk Management Scope Management SQL Stakeholder Management Story Mapping Storytelling Strategic Management Strategic tThinking SWOT Analysis Systems Requirement Analysis (or Management) Tableau Trusted Advisor UI-Design / Wireframing UML User Journey User Research Verbal Communication Written Communication Show more Show less

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0 years

0 Lacs

Noida, Uttar Pradesh, India

On-site

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Job Description Business Advisors shape the vision with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution. Job Description - Grade Specific Conducts appropriate meetings/workshops to elicit/understand and document the business requirements using their domain expertise. In addition, may also produce process and data models of the current and/or future state. Skills (competencies) Abstract Thinking Active Listening Agile (Software Development Framework) Analytical Thinking Backlog Grooming Business Architecture Modeling Business Process Modeling (e.g. BPMN) Change Management Coaching Collaboration Commercial Acumen Conceptual Data Modeling Conflict Management Confluence Critical Thinking CxO Conversations Data Analysis Data Requirements Management Decision-Making Emotional Intelligence Enterprise Architecture Modelling Facilitation Functional IT Architecture Modelling Giving Feedback Google Cloud Platform (GCP) (Cloud Platform) Influencing Innovation Jira Mediation Mentoring Microsoft Office Motivation Negotiation Networking Power BI Presentation skills Prioritization Problem Solving Project Governance Project Management Project Planning Qlik Relationship-Building Requirements Gathering Risk Management Scope Management SQL Stakeholder Management Story Mapping Storytelling Strategic Management Strategic tThinking SWOT Analysis Systems Requirement Analysis (or Management) Tableau Trusted Advisor UI-Design / Wireframing UML User Journey User Research Verbal Communication Written Communication Show more Show less

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Exploring Mediation Jobs in India

India is experiencing a growing demand for mediation professionals across various industries. As businesses and individuals seek efficient and cost-effective ways to resolve disputes, the need for skilled mediators is on the rise. Whether you are a seasoned professional or just starting your career, exploring mediation jobs in India can offer exciting opportunities for personal and professional growth.

Top Hiring Locations in India

Here are the top 5 major cities actively hiring for mediation roles in India: 1. Mumbai 2. Delhi 3. Bangalore 4. Chennai 5. Hyderabad

Average Salary Range

The average salary range for mediation professionals in India varies based on experience and location. Entry-level positions may start at around INR 3-5 lakhs per annum, while experienced mediators can earn upwards of INR 10-15 lakhs per annum.

Career Path

A typical career progression in the field of mediation may involve starting as a Junior Mediator, advancing to a Senior Mediator, and eventually becoming a Mediation Specialist or Consultant. With experience and specialized training, mediators can also explore opportunities in conflict resolution, negotiation, or arbitration.

Related Skills

In addition to mediation skills, professionals in this field may benefit from expertise in communication, negotiation, conflict resolution, legal knowledge, and emotional intelligence. These complementary skills can enhance a mediator's effectiveness in facilitating constructive dialogue and reaching mutually beneficial agreements.

Interview Questions

Here are 25 interview questions for mediation roles, categorized by difficulty level: - Basic - What is your understanding of the mediation process? - How do you handle conflicts between parties with opposing viewpoints? - Can you provide an example of a successful mediation you facilitated? - How do you ensure confidentiality in the mediation process? - What ethical principles guide your approach to mediation?

  • Medium
  • How do you build rapport with parties involved in a mediation?
  • What strategies do you use to uncover underlying interests in a dispute?
  • How do you manage power imbalances during a mediation session?
  • Can you discuss a challenging mediation case you handled and how you resolved it?
  • How do you stay impartial and neutral as a mediator?

  • Advanced

  • How do you adapt your mediation style to different cultural contexts?
  • How do you handle situations where parties are unwilling to negotiate?
  • Can you explain a time when you had to deal with high emotions during a mediation?
  • How do you evaluate the effectiveness of a mediation process?
  • What role do you think technology plays in modern mediation practices?

Closing Remark

As you explore opportunities in mediation jobs in India, remember to continuously enhance your skills, stay updated on industry trends, and showcase your expertise confidently during interviews. With dedication and perseverance, you can build a successful career in mediation and make a positive impact on resolving conflicts in various settings. Good luck on your job search journey!

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