Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Junior System Administrator (VoIP/Telephony) / Telephony Engineer (Telecommunications) Telebu

3.0 - 7.0 years

0 Lacs

hyderabad, telangana

On-site

As a Junior System Administrator (VoIP) / Telephony Engineer at Telebu, you will be responsible for developing, implementing, and supporting IP Telephony related technologies. This includes working on IP Telephony, IVR platforms, Conferencing solutions, Voice engineering integration, Voice over IP (VoIP), Session Border Controllers (SBC), Session Initiation Protocol (SIP), WebRTC, and Public Switched Telephone Network (PSTN) gateways. **Key Responsibilities:** - Develop and implement telephony networks with various components such as SIP proxies, registrar, media-servers, billing systems, etc. - Deploy SIP VOIP/PRI trunking solutions that are highly scalable, robust, high-availability (HA), and fault-tolerant telecom products/systems. - Handle administration of SIP and Media Servers, conduct Network/Protocol level debugging and testing, work on Contact center solutions, and troubleshoot and resolve complex problems. - Provide IP Telephony and VoIP Subject Matter Expertise for the company, manage Company's managed service providers, and handle 3rd party telecom carriers and providers. **Qualifications Required:** - 3 to 5 years of hands-on industry experience in telecommunications. - Strong conceptual knowledge and experience with telephony protocols like SIP, SDP, RTP, SRTP, WebRTC, and audio/video codecs. - In-depth working experience with Kamailio, Freeswitch, any of the SIP stack (Sofia, reSIProcate, PJSIP, etc.), ICE Framework (STUN/TURN), and Linux. - Proficient in writing production quality code using scripting languages like Python, Go, Erlang, etc. - Experience in using VoIP testing tools like Wireshark, VoIPMonitor, SIPp, SIPCapture, Homer, etc. **Nice to have:** - Working knowledge in any of NoSQL databases like MongoDB, Redis, Cassandra, etc. - Passion for understanding VoIP Protocol standards & related RFCs. - Experience with virtualization/container related technologies such as Xen, VMware vSphere / ESXi, Docker, Kubernetes.,

Posted 2 days ago

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Technical Specialist-Voice L3-Noida NTT DATA

5.0 - 9.0 years

0 Lacs

delhi

On-site

As a Collaboration Managed Services Engineer (L3) at NTT DATA, you will play a crucial role in providing managed services to clients by proactively identifying and resolving technical incidents and problems. Your work will involve pre-emptive service incident and resolution activities, product reviews, operational improvements, operational practices, and quality assurance to ensure a high level of service to our clients. Your primary objective will be to maintain zero missed service level agreement (SLA) conditions, manage tickets of high complexity, conduct advanced tasks, and provide resolutions to a diverse range of complex problems. In this role, you will exercise considerable judgment and independent analysis within defined policies and practices. You will apply analytical thinking and deep technical expertise to achieve client outcomes while also coaching and mentoring junior team members across functions. Your responsibilities will include troubleshooting all contact center operations related issues, ensuring tickets are assigned to the correct team, updating tickets with resolution remarks, and closing tickets on time. You will contribute to daily performance reviews, manage all P1/P2 & P3 incidents during shifts, close all tickets within SLA, provide RCA within SLA or Workaround/Solution, adhere to monthly capacity planning reports, conduct technical training sessions, review and update SOPs per process, identify areas of opportunities for improvement, and advance contact center technical operations. You will need strong hands-on experience with various technologies such as Avaya communication manager series, Avaya products like Session Managers, System Managers, Media-servers, AES, gateways, Oracle Acme SBC's, Genesys Pure Cloud, recording platforms, workforce management platforms, Omni-channel, Chatbot, speech analytics, and more. Your operational experience should include understanding systems maintenance, licensing, configurations, disaster recovery, SLAs management, and vendor management. The role also requires expertise in Planning, Design, Implementation, Operation, and Optimization services for Voice Contact Center and Telephony, along with knowledge of SIP, IP & TDM technologies, CTI technologies, dialer technologies like Genesys, Aspect Unified IP, Avaya, omni-channel, digital, analytics, and network basics. Additional certifications in voice/network stream would be beneficial. This position offers a hybrid working environment and is an equal opportunity employer. Join us at NTT DATA to continue growing, belonging, and thriving in a diverse and inclusive workplace where you can expand your skills, expertise, and opportunities.,

Posted 1 week ago

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