Job description This is a supervisory position reporting to top management and requires excellent management of people and processes to deliver key results for the organization. High performing individuals with willingness to shoulder critical responsibilities can apply. Candidates aspiring for middle management roles are desirable. This is work from office job in Mylapore, Chennai Role & responsibilities Oversee day-to-day business operations and ensure smooth service delivery Coordinate with internal teams (sales, tech, support) and external clients Handle customer communications, escalations, and issue resolution Track and report operational and team performance metrics Support HR operations including basic admin Monitor SLA adherence and ensure continuous process improvement Report directly to senior leadership Preferred candidate profile 2+ years experience as a team lead Strong delivery and operations management experience Excellent communication and stakeholder management skills HR coordination and team supervision Experience with Excel/Google Sheets, dashboards, reports, CRM Proactive, hands-on approach with strong ownership mindset Cross functional experience in Pre Sales, Sales, Delivery, Support Must be willing to go the extra mile Role: Service Delivery - Other Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Service Delivery
This is a supervisory position reporting to top management and requires excellent management of people and processes to deliver key results for the organization. High performing individuals with willingness to shoulder critical responsibilities can apply. Candidates aspiring for middle management roles are desirable. This is a work from office job in Mylapore, Chennai. Role & Responsibilities: - Oversee day-to-day business operations and ensure smooth service delivery. - Coordinate with internal teams (sales, tech, support) and external clients. - Handle customer communications, escalations, and issue resolution. - Track and report operational and team performance metrics. - Support HR operations including basic admin. - Monitor SLA adherence and ensure continuous process improvement. - Report directly to senior leadership. Preferred Candidate Profile: - 2+ years experience as a team lead. - Strong delivery and operations management experience. - Excellent communication and stakeholder management skills. - HR coordination and team supervision. - Experience with Excel/Google Sheets, dashboards, reports, CRM. - Proactive, hands-on approach with strong ownership mindset. - Cross-functional experience in Pre Sales, Sales, Delivery, Support. - Must be willing to go the extra mile. Role: Service Delivery - Other Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Service Delivery,