3.0 - 7.0 years

0 Lacs

hyderabad, telangana

On-site

As a Training Specialist, your primary responsibility will be to develop product/process training materials, including digital presentations, training manuals, and instructional videos. You will be required to schedule and conduct training sessions on various sales/call center topics/pitches for new employees, as well as provide training on new or updated procedures to enhance their performance. In this role, you will be tasked with observing the daily operations of sales associates to identify areas for improvement and conducting refresher trainings as needed. Collaborating with team leaders and managers, you will facilitate on-the-job training and ensure that employees maintain high levels of productivity and customer satisfaction during the On-the-Job Training (OJT) period. Additionally, you will be responsible for measuring the effectiveness of training sessions and preparing individual or team progress reports. Your role will also involve participating in calibrations, call listening sessions, and working directly with agents/leads to enhance overall performance through various initiatives such as Training Needs Identification (TNI), BQM, regular feedback sessions, and daily briefings. In summary, as a Training Specialist, you will play a key role in enhancing the skills and performance of employees through effective training methods and continuous improvement initiatives.,

Posted 20 hours ago

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