Measurement & Report Associate Manager

About The Role

Skill required: Business Reporting & Governance - Reporting Analytics

Designation: Measurement & Report Associate Manager

Qualifications:Any Graduation

Years of Experience:10 to 14 years

What would you doYou will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Responsible for gathering and documenting requirements, designing, tracking, reporting and analyzing key organizational and operational reports. This position coordinates across client and internal teams to provide metrics and reporting to support the organization. This role also coordinates the efforts of a global team that supports the various analytics and reporting functions. Prepare management reports and analysis, both recurring and ad-hoc. It focuses on tracking business performance through trusted data and insights while actively managing employee behaviors.

What are we looking forEstablish and nurture rapport with clients that is conducive to a long-term business relationship Manage performance of assigned functional areas and personnel through metrics that address quantitative, qualitative, and fiscal key performance indicators (KPIs) as well as personnel productivity Drive efficiency with accuracy on reporting Continually offer input to innovate processes, systems, organization and culture

Develop effective relationships with key executives and managers to gain/maintain a deep understanding of projects, client activities and business priorities Provide leadership and assume responsibility for key support services including, but not limited to contact center support, training, procurement support services and production support services Prioritize and manage multiple complex projects within time, technical and resource constraints Provide written documentation to appropriate team members and client addressing each facet of implementation for every project, to include an overall rollout plan, timelines, and project assignments

Provide advanced problem solving, troubleshooting and system consultation to clients Coordinate client resources and assign project tasks At least 10+ years of progressive leadership experience in business process outsourcing Bachelors degree (or equivalent experience) Data Visualization experience Power bi (must have) Strong oral and written communication skills supporting a required ability to articulate clear ideas and strategies Excellent presentation skills and comfort in leading groups Ability to interact effectively at all levels, both internally and externally

Ability to negotiate effectively delivering win-win results Strong analytical, problem solving, and project management skills Computer literacy to include advanced capabilities in tools such as Excel, pivot tables, and other web-based applications Excellent & consistent follow through skills Ability to understand and drive improvement of processes Ability to multi-task and meet critical deadlines in a fast-paced environmentBig Data Analytics P3 - Advanced Metrics and Predictive Analytics P3 - Advanced Operations Management P3 - Advanced Process Improvement P3 - Advanced Quality Assurance P3 - Advanced SLA (Service-Level Agreement) Management P3 - Advanced
Roles and Responsibilities:

In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture

The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Proactively identify and orchestrate prompt resolution of internal and client issues

Manage the development, creation and distribution of all operational and fiscal business reporting both internal and client facing Provide guidance and mentoring to client services and analysts team and other personnel Develop & coach team members to perform & exceed expectations. Continuous OptimizationImplement robust review processes to ensure reports provide meaningful insights and are not redundant.Automation JourneyEnhance the automation of reporting processes, ensuring future-proof solutions that can be scaled globally.Rethink OutputsDevelop reports that deliver clear, concise information and actionable insights, helping stakeholders understand the underlying data. Support and Evaluate AutomationCollaborate with the data team to leverage their expertise and validate customer data, ensuring accuracy and relevance. Global CollaborationFoster a collaborative environment where team members work together to decide priorities and tasks, adapting to changes and evolving needs.
Qualification
Any Graduation