Associate Director - Customer Success - FMCG Kirana Club

2.0 - 6.0 years

0 Lacs

karnataka

On-site

You will be playing a crucial role in revolutionizing the FMCG landscape in India by joining our team at Kirana Club. Your relentless effort and dedication will be the driving force behind our growth and success. As a part of our team, you will have the opportunity to take on a career-defining role where you will represent Kirana Club and establish enduring relationships with our FMCG clients. Our track record includes earning the trust of industry leaders such as Mondelez, Marico, P&G, Godrej, and more. You will be contributing to impactful work by being involved in a groundbreaking product that is reshaping the FMCG industry. Your responsibilities will include leading the customer success strategy, devising and executing a holistic plan that aligns with our business objectives. You will be focused on driving customer adoption and retention by enhancing their engagement with our platform and decreasing churn rates through efficient onboarding, training, and support. Building and nurturing strong relationships with key decision-makers at our FMCG clients will be a key aspect of your role, where you will understand their requirements and challenges. Additionally, you will leverage customer data to derive strategic insights, identify trends, and suggest improvements that will contribute to product enhancement and strategic decision-making. We are seeking a candidate who holds an MBA with 2-4 years of relevant work experience or a Tier 1 UG with 4-6 years of relevant work experience. Your ability to initiate, cultivate, and manage intricate projects while driving process efficiencies will be valued. A strong inclination towards research, analytics, and constructing compelling narratives is essential. Excellent written and verbal communication skills are a must, along with exposure to media and measurement. If you are ready to bring your hustle and passion to the table, we encourage you to apply now and be a part of our dynamic team at Kirana Club. To expedite the process, please fill out this form: https://forms.gle/sEzxrt8tPCcGw5ys8. We are expecting a high volume of applications and encourage you to stand out by finding a direct way to connect with us.,

Posted 2 days ago

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