Position : Executive/Analyst/Specialist- OTC Global & India Operations Reports to : OTC Lead Grade / GJL : 1A/1B/2ª/2B Date : 13th May 2025 Position ID Replacement / New : New Responsibilities Reason : Cash Application Efficiently process daily cash receipts, including Cheque payments, ACH payments and on account payments. Research and resolve unidentified &Unapplied payments. Responsible for timely processing of customer deductions and payments through independent decision making Prepares daily and ad-hoc reporting within agreed SLAs Audit daily cash posting to reduce the team errors and support them to solve their queries and help to prepare RCA for quality purpose Dunning Letter, Legal Notice, Debtors Ageing Report Legal cases Selection, Legal Data Prepration, Legal Cheque collection from MDM team and writing, Follow up with RCM/Depot/HO, Filing Legal Case Insurance Claim - Monetary Claim and Active Cases (MIS submission to insurance company), Insurance Claim - Upload documents, Insurnace Claim - Final physical document submission, Insurance Claim - Follow up/ E mail Response Security deposit / Cr.balance refund - Closure of Customer Channel Finance / Monthly Dr note Overdue Interest Knocking off Experience Qualifications : Well versed with Project Management Methodologies, Strong Communication Skills – Written & Oral, Minimum Qualification requirement – B. Com Competency Order to Cash SAP Reconciliation Communication Skills Cash Application MS Excel - Advance Dunning Account receivable Problem Solving Stakeholders Budget Management : Department Heads, Regional Heads &Global Heads NA Team Size : 0 Individual Contributory Role Show more Show less

Position : Executive/Analyst/Specialist- OTC Global & India Operations Reports to : OTC Lead Grade / GJL : 1A/1B/2ª/2B Date : 21th May 2025 Position ID Replacement / New : New Responsibilities Reason : Cash Application Efficiently process daily cash receipts, including Cheque payments, ACH payments and on account payments. Research and resolve unidentified &Unapplied payments. Responsible for timely processing of customer deductions and payments through independent decision making Prepares daily and ad-hoc reporting within agreed SLAs Audit daily cash posting to reduce the team errors and support them to solve their queries and help to prepare RCA for quality purpose Dunning Letter, Legal Notice, Debtors Ageing Report Legal cases Selection, Legal Data Prepration, Legal Cheque collection from MDM team and writing, Follow up with RCM/Depot/HO, Filing Legal Case Insurance Claim - Monetary Claim and Active Cases (MIS submission to insurance company), Insurance Claim - Upload documents, Insurnace Claim - Final physical document submission, Insurance Claim - Follow up/ E mail Response Security deposit / Cr.balance refund - Closure of Customer Channel Finance / Monthly Dr note Overdue Interest Knocking off Experience Qualifications : Well versed with Project Management Methodologies, Strong Communication Skills – Written & Oral, Minimum Qualification requirement – B. Com Competency Order to Cash SAP Reconciliation Communication Skills Cash Application MS Excel - Advance Dunning Account receivable Problem Solving Stakeholders Budget Management : Department Heads, Regional Heads &Global Heads NA Team Size : 0 Individual Contributory Role Show more Show less

About EarnIn As one of the first pioneers of earned wage access, our passion at EarnIn is building products that deliver real-time financial flexibility for those with the unique needs of living paycheck to paycheck. Our community members access their earnings as they earn them, with options to spend, save, and grow their money without mandatory fees, interest rates, or credit checks. We’re fortunate to have an incredibly experienced leadership team, combined with world-class funding partners like A16Z, Matrix Partners, DST, Ribbit Capital, and a very healthy core business with a tremendous runway. We’re growing fast and are excited to continue bringing world-class talent onboard to help shape the next chapter of our growth journey. POSITION SUMMARY We are seeking a talented IT Help Desk Specialist to join our team. The ideal candidate should possess strong customer service skills, be detail-oriented, and have solid troubleshooting experience with macOS and Windows. Proficiency in mobile device management (MDM) workflows, device trust, and zero-trust security principles is required. Proficiency in VPNs and networking, and the ability to manage high-level projects are also essential. This position will be hybrid from our Bengaluru office as part of our expanding site location. EarnIn provides excellent employee benefits, including healthcare, internet/cell phone reimbursement, a learning and development stipend, and opportunities to collaborate with and travel to our Palo Alto HQ and Bangkok Site. Our salary ranges are determined by role, level, and location. WHAT YOU'LL DO In this role, you will provide comprehensive IT support to internal and external teams. You will take full ownership of IT processes from initiation to completion, continuously identifying opportunities for improvement. This includes assisting stakeholders with mobile device management and implementing robust security measures to safeguard company data and systems. You will also closely collaborate with the U.S.-based IT team to support global operations, shared objectives, and goals. You will configure and manage macOS and Windows environments, administer MDM platforms such as Jamf Pro, Microsoft Intune, and VMware Workspace ONE, and oversee user management across various SaaS applications. Strong communication and collaboration skills are essential, as is the ability to work effectively in a team environment. Proven experience in project management is required to lead complex initiatives and deliver high-quality outcomes. The role also demands strong troubleshooting skills and the ability to resolve technical issues quickly and efficiently. WHAT WE'RE LOOKING FOR Excellent verbal and written communication skills, with the ability to clearly articulate technical issues and solutions Required to be on-site at least 2 days a week and more as needed in our Bengaluru office. Strong customer service mindset and experience as the first point of contact for technical support via Slack, email, phone, and web conferencing. Demonstrated problem-solving skills with the ability to troubleshoot and resolve issues in a professional and timely manner, and follow up with users to ensure full resolution 3+ years of experience in IT support, sysadmin, and device management roles, with deep expertise in macOS and Windows ecosystems. Proficient in managing devices with MDM platforms such as Jamf Pro, Microsoft Intune, and VMware Workspace ONE, including deployment automation, patching, and enforcing security/compliance policies Skilled in SaaS and identity management tools such as Okta and Google Workspace; experienced with SSO, MFA, lifecycle scripting, and integrating systems like Slack, GitHub, Zoom, Jira, and endpoint security solutions. Familiarity with Jira project management and service desk platform Experienced with internal and external user onboarding and offboarding, including account creation/deletion, access provisioning/deprovisioning, and laptop provisioning/deprovisioning. Strong attention to detail in ensuring all work is completed on time and aligns with the company’s security and compliance requirements Ability to train users on helpdesk processes, including IT and security policies and practices Strong teamwork skills and the ability to consider the big picture and consequences during the decision-making process Ability to follow written and verbal instructions and willingness to learn and develop technical and soft skills Strong appreciation for the importance of documentation in maintaining reliable and repeatable processes Self-starter who can work independently while consistently producing high-quality results Basic to intermediate scripting skills in Bash, PowerShell, or Python At EarnIn, we believe that the best way to build a financial system that works for everyday people is by hiring a team that represents our diverse community. Our team is diverse not only in background and experience but also in perspective. We celebrate our diversity and strive to create a culture of belonging. EarnIn does not unlawfully discriminate based on race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. EarnIn is an E-Verify participant. EarnIn does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team. Show more Show less

Position :Executive/Analyst/Specialist- OTC Global & India Operations Reports to : OTC Lead Grade / GJL : 1A/1B/2ª/2B Date : 21th May 2025 Position ID Replacement / New : New Reason Responsibilities Cash Application Efficiently process daily cash receipts, including Cheque payments, ACH payments and on account payments. Research and resolve unidentified &Unapplied payments. Responsible for timely processing of customer deductions and payments through independent decision making Prepares daily and ad-hoc reporting within agreed SLAs Audit daily cash posting to reduce the team errors and support them to solve their queries and help to prepare RCA for quality purpose Dunning Letter, Legal Notice, Debtors Ageing Report Legal cases Selection, Legal Data Prepration, Legal Cheque collection from MDM team and writing, Follow up with RCM/Depot/HO, Filing Legal Case Insurance Claim - Monetary Claim and Active Cases (MIS submission to insurance company), Insurance Claim - Upload documents, Insurnace Claim - Final physical document submission, Insurance Claim - Follow up/ E mail Response Security deposit / Cr.balance refund - Closure of Customer Channel Finance / Monthly Dr note Overdue Interest Knocking off Experience Qualifications : Well versed with Project Management Methodologies, Strong Communication Skills – Written & Oral, Minimum Qualification requirement – B. Com Competency Order to Cash SAP Reconciliation Communication Skills Cash Application MS Excel - Advance Dunning Account receivable Problem Solving Stakeholders Budget Management : Department Heads, Regional Heads &Global Heads NA Team Size : 0 Individual Contributory Role Show more Show less

Position :Executive/Analyst/Specialist- OTC Global & India Operations Reports to : OTC Lead Grade / GJL : 1A/1B/2ª/2B Date : 21th May 2025 Position ID Replacement / New : New Reason Responsibilities Cash Application Efficiently process daily cash receipts, including Cheque payments, ACH payments and on account payments. Research and resolve unidentified &Unapplied payments. Responsible for timely processing of customer deductions and payments through independent decision making Prepares daily and ad-hoc reporting within agreed SLAs Audit daily cash posting to reduce the team errors and support them to solve their queries and help to prepare RCA for quality purpose Dunning Letter, Legal Notice, Debtors Ageing Report Legal cases Selection, Legal Data Prepration, Legal Cheque collection from MDM team and writing, Follow up with RCM/Depot/HO, Filing Legal Case Insurance Claim - Monetary Claim and Active Cases (MIS submission to insurance company), Insurance Claim - Upload documents, Insurnace Claim - Final physical document submission, Insurance Claim - Follow up/ E mail Response Security deposit / Cr.balance refund - Closure of Customer Channel Finance / Monthly Dr note Overdue Interest Knocking off Experience Qualifications : Well versed with Project Management Methodologies, Strong Communication Skills – Written & Oral, Minimum Qualification requirement – B. Com Competency Order to Cash SAP Reconciliation Communication Skills Cash Application MS Excel - Advance Dunning Account receivable Problem Solving Stakeholders Budget Management : Department Heads, Regional Heads &Global Heads NA Team Size : 0 Individual Contributory Role Show more Show less

Position :Executive/Analyst/Specialist- OTC Global & India Operations Reports to : OTC Lead Grade / GJL : 1A/1B/2ª/2B Date : 13th May 2025 Position ID Replacement / New : New Reason Responsibilities Cash Application Efficiently process daily cash receipts, including Cheque payments, ACH payments and on account payments. Research and resolve unidentified &Unapplied payments. Responsible for timely processing of customer deductions and payments through independent decision making Prepares daily and ad-hoc reporting within agreed SLAs Audit daily cash posting to reduce the team errors and support them to solve their queries and help to prepare RCA for quality purpose Dunning Letter, Legal Notice, Debtors Ageing Report Legal cases Selection, Legal Data Prepration, Legal Cheque collection from MDM team and writing, Follow up with RCM/Depot/HO, Filing Legal Case Insurance Claim - Monetary Claim and Active Cases (MIS submission to insurance company), Insurance Claim - Upload documents, Insurnace Claim - Final physical document submission, Insurance Claim - Follow up/ E mail Response Security deposit / Cr.balance refund - Closure of Customer Channel Finance / Monthly Dr note Overdue Interest Knocking off Experience Qualifications : Well versed with Project Management Methodologies, Strong Communication Skills – Written & Oral, Minimum Qualification requirement – B. Com Competency Order to Cash SAP Reconciliation Communication Skills Cash Application MS Excel - Advance Dunning Account receivable Problem Solving Stakeholders Budget Management : Department Heads, Regional Heads &Global Heads NA Team Size : 0 Individual Contributory Role Show more Show less

Position :Executive/Analyst/Specialist- OTC Global & India Operations Reports to : OTC Lead Grade / GJL : 1A/1B/2ª/2B Date : 13th May 2025 Position ID Replacement / New : New Reason Responsibilities Cash Application Efficiently process daily cash receipts, including Cheque payments, ACH payments and on account payments. Research and resolve unidentified &Unapplied payments. Responsible for timely processing of customer deductions and payments through independent decision making Prepares daily and ad-hoc reporting within agreed SLAs Audit daily cash posting to reduce the team errors and support them to solve their queries and help to prepare RCA for quality purpose Dunning Letter, Legal Notice, Debtors Ageing Report Legal cases Selection, Legal Data Prepration, Legal Cheque collection from MDM team and writing, Follow up with RCM/Depot/HO, Filing Legal Case Insurance Claim - Monetary Claim and Active Cases (MIS submission to insurance company), Insurance Claim - Upload documents, Insurnace Claim - Final physical document submission, Insurance Claim - Follow up/ E mail Response Security deposit / Cr.balance refund - Closure of Customer Channel Finance / Monthly Dr note Overdue Interest Knocking off Experience Qualifications : Well versed with Project Management Methodologies, Strong Communication Skills – Written & Oral, Minimum Qualification requirement – B. Com Competency Order to Cash SAP Reconciliation Communication Skills Cash Application MS Excel - Advance Dunning Account receivable Problem Solving Stakeholders Budget Management : Department Heads, Regional Heads &Global Heads NA Team Size : 0 Individual Contributory Role Show more Show less

Position :Executive/Analyst/Specialist- OTC Global & India Operations Reports to : OTC Lead Grade / GJL : 1A/1B/2ª/2B Date : 13th May 2025 Position ID Replacement / New : New Reason Responsibilities Cash Application Efficiently process daily cash receipts, including Cheque payments, ACH payments and on account payments. Research and resolve unidentified &Unapplied payments. Responsible for timely processing of customer deductions and payments through independent decision making Prepares daily and ad-hoc reporting within agreed SLAs Audit daily cash posting to reduce the team errors and support them to solve their queries and help to prepare RCA for quality purpose Dunning Letter, Legal Notice, Debtors Ageing Report Legal cases Selection, Legal Data Prepration, Legal Cheque collection from MDM team and writing, Follow up with RCM/Depot/HO, Filing Legal Case Insurance Claim - Monetary Claim and Active Cases (MIS submission to insurance company), Insurance Claim - Upload documents, Insurnace Claim - Final physical document submission, Insurance Claim - Follow up/ E mail Response Security deposit / Cr.balance refund - Closure of Customer Channel Finance / Monthly Dr note Overdue Interest Knocking off Experience Qualifications : Well versed with Project Management Methodologies, Strong Communication Skills – Written & Oral, Minimum Qualification requirement – B. Com Competency Order to Cash SAP Reconciliation Communication Skills Cash Application MS Excel - Advance Dunning Account receivable Problem Solving Stakeholders Budget Management : Department Heads, Regional Heads &Global Heads NA Team Size : 0 Individual Contributory Role Show more Show less

Position :Executive/Analyst/Specialist- OTC Global & India Operations Reports to : OTC Lead Grade / GJL : 1A/1B/2ª/2B Date : 21th May 2025 Position ID Replacement / New : New Reason Responsibilities Cash Application Efficiently process daily cash receipts, including Cheque payments, ACH payments and on account payments. Research and resolve unidentified &Unapplied payments. Responsible for timely processing of customer deductions and payments through independent decision making Prepares daily and ad-hoc reporting within agreed SLAs Audit daily cash posting to reduce the team errors and support them to solve their queries and help to prepare RCA for quality purpose Dunning Letter, Legal Notice, Debtors Ageing Report Legal cases Selection, Legal Data Prepration, Legal Cheque collection from MDM team and writing, Follow up with RCM/Depot/HO, Filing Legal Case Insurance Claim - Monetary Claim and Active Cases (MIS submission to insurance company), Insurance Claim - Upload documents, Insurnace Claim - Final physical document submission, Insurance Claim - Follow up/ E mail Response Security deposit / Cr.balance refund - Closure of Customer Channel Finance / Monthly Dr note Overdue Interest Knocking off Experience Qualifications : Well versed with Project Management Methodologies, Strong Communication Skills – Written & Oral, Minimum Qualification requirement – B. Com Competency Order to Cash SAP Reconciliation Communication Skills Cash Application MS Excel - Advance Dunning Account receivable Problem Solving Stakeholders Budget Management : Department Heads, Regional Heads &Global Heads NA Team Size : 0 Individual Contributory Role Show more Show less

Position :Executive/Analyst/Specialist- OTC Global & India Operations Reports to : OTC Lead Grade / GJL : 1A/1B/2ª/2B Date : 21th May 2025 Position ID Replacement / New : New Reason Responsibilities Cash Application Efficiently process daily cash receipts, including Cheque payments, ACH payments and on account payments. Research and resolve unidentified &Unapplied payments. Responsible for timely processing of customer deductions and payments through independent decision making Prepares daily and ad-hoc reporting within agreed SLAs Audit daily cash posting to reduce the team errors and support them to solve their queries and help to prepare RCA for quality purpose Dunning Letter, Legal Notice, Debtors Ageing Report Legal cases Selection, Legal Data Prepration, Legal Cheque collection from MDM team and writing, Follow up with RCM/Depot/HO, Filing Legal Case Insurance Claim - Monetary Claim and Active Cases (MIS submission to insurance company), Insurance Claim - Upload documents, Insurnace Claim - Final physical document submission, Insurance Claim - Follow up/ E mail Response Security deposit / Cr.balance refund - Closure of Customer Channel Finance / Monthly Dr note Overdue Interest Knocking off Experience Qualifications : Well versed with Project Management Methodologies, Strong Communication Skills – Written & Oral, Minimum Qualification requirement – B. Com Competency Order to Cash SAP Reconciliation Communication Skills Cash Application MS Excel - Advance Dunning Account receivable Problem Solving Stakeholders Budget Management : Department Heads, Regional Heads &Global Heads NA Team Size : 0 Individual Contributory Role Show more Show less

Job Summary: The IT Executive provides advanced technical support and expertise to resolve issues related to computer networks, systems, and end-user environments. The role includes hands-on troubleshooting, Office 365 administration, hardware support, and collaboration with cross-functional IT teams. Experience Required: Minimum 2–3 years of relevant experience in IT support, systems administration, or technical operations. Key Duties and Responsibilities: Provide technical support by identifying, investigating, and resolving issues with software, hardware, and organizational systems. Apply in-depth knowledge of computer hardware, software, and procedures to address user challenges. Diagnose and resolve laptop hardware issues including motherboard, RAM, SSD/HDD, display, keyboard, and battery components. Collaborate with internal teams to research, troubleshoot, and resolve systemic problems. Possess strong technical expertise in SharePoint Online, including administration and user support. Maintain broad knowledge across Microsoft 365 services including Exchange Online, OneDrive, Teams, and other O365 applications. Work closely with system and network administrators to address errors and recommend changes to infrastructure. Perform ongoing Office 365 tenant administration, focusing on SharePoint and OneDrive account maintenance. Monitor system usage patterns and efficiency, ensuring optimal use and performance. Ensure IT system security through continuous monitoring, risk identification, and timely mitigation of vulnerabilities. Troubleshoot technical issues such as email delivery failures, authentication errors, and device sync problems. Provide Office 365 training to end-users, promoting best practices and efficient tool usage. Address user account issues, including password resets, email access, and basic authentication support. Support mobile devices connected to O365 (Android/iOS), including troubleshooting Exchange ActiveSync. Assist in resolving issues related to peripheral devices (e.g., printers, scanners) integrated with Office 365. Required Skills and Abilities: Strong verbal and written communication skills. Exceptional customer service and interpersonal abilities. Ability to explain technical concepts to both technical and non-technical users. Strong troubleshooting and problem-solving skills. Superior understanding of hardware, networking, and enterprise software environments. Effective time and task management skills. Proficient in the Microsoft 365 suite and related administrative tools. Ability to quickly learn and adapt to a broad range of IT systems and technologies. Working knowledge of Microsoft cloud technologies, including Intune, Teams, Azure Active Directory, and Azure Rights Management is a plus. Education and Certifications: Bachelor's or master’s degree in computer science, Information Technology, or a related field, or equivalent experience. Preferred Skills (Optional): Certifications such as CompTIA A+, Microsoft MCP, ITIL Foundation. Experience with remote desktop tools like TeamViewer, AnyDesk, etc. Familiarity with MDM (Mobile Device Management) and endpoint protection solutions. Show more Show less

Job Summary: The IT Executive provides advanced technical support and expertise to resolve issues related to computer networks, systems, and end-user environments. The role includes hands-on troubleshooting, Office 365 administration, hardware support, and collaboration with cross-functional IT teams. Experience Required: Minimum 2–3 years of relevant experience in IT support, systems administration, or technical operations. Key Duties and Responsibilities: Provide technical support by identifying, investigating, and resolving issues with software, hardware, and organizational systems. Apply in-depth knowledge of computer hardware, software, and procedures to address user challenges. Diagnose and resolve laptop hardware issues including motherboard, RAM, SSD/HDD, display, keyboard, and battery components. Collaborate with internal teams to research, troubleshoot, and resolve systemic problems. Possess strong technical expertise in SharePoint Online, including administration and user support. Maintain broad knowledge across Microsoft 365 services including Exchange Online, OneDrive, Teams, and other O365 applications. Work closely with system and network administrators to address errors and recommend changes to infrastructure. Perform ongoing Office 365 tenant administration, focusing on SharePoint and OneDrive account maintenance. Monitor system usage patterns and efficiency, ensuring optimal use and performance. Ensure IT system security through continuous monitoring, risk identification, and timely mitigation of vulnerabilities. Troubleshoot technical issues such as email delivery failures, authentication errors, and device sync problems. Provide Office 365 training to end-users, promoting best practices and efficient tool usage. Address user account issues, including password resets, email access, and basic authentication support. Support mobile devices connected to O365 (Android/iOS), including troubleshooting Exchange ActiveSync. Assist in resolving issues related to peripheral devices (e.g., printers, scanners) integrated with Office 365. Required Skills and Abilities: Strong verbal and written communication skills. Exceptional customer service and interpersonal abilities. Ability to explain technical concepts to both technical and non-technical users. Strong troubleshooting and problem-solving skills. Superior understanding of hardware, networking, and enterprise software environments. Effective time and task management skills. Proficient in the Microsoft 365 suite and related administrative tools. Ability to quickly learn and adapt to a broad range of IT systems and technologies. Working knowledge of Microsoft cloud technologies, including Intune, Teams, Azure Active Directory, and Azure Rights Management is a plus. Education and Certifications: Bachelor's or master’s degree in computer science, Information Technology, or a related field, or equivalent experience. Preferred Skills (Optional): Certifications such as CompTIA A+, Microsoft MCP, ITIL Foundation. Experience with remote desktop tools like TeamViewer, AnyDesk, etc. Familiarity with MDM (Mobile Device Management) and endpoint protection solutions. Show more Show less

Position Summary Analyst - Finance, GPO: Global Test Team (GTT) Global Finance Services (GFS) is Deloitte’s global organization that uses the latest generation SAP S4 technology to provide several participating member firms with a fully managed finance shared service (as of December 2021, those member firms are US, UK, Canada, Australia, Israel, Taiwan, and North South Europe. This effort is part of the SWIFT program, a multi-year finance transformation program globally. The Global Process Owner (GPO) Center of Excellence (CoE) supports and maintains the integrity of the global SAP S4 template functionality and processes with a focus on further globalization and standardization. Appropriate governance and integration with Member Firm priorities need to be delivered as the template grows and evolves through future deployments and advancements to the template. Work you’ll do The Analyst for Global Test Team (GTT) will be accountable for the Deloitte Member Firm (MF) testing globally. In this visible and interesting role, you’ll leverage your accounting or finance background to test with the offshore team, MF test team, and S/4 Technology Team (STT) to validate enhancements to the Deloitte financial (SAP S/4) platform. As a member of our GTT team, you will have the opportunity to interact with many groups across the global network to conduct daily job requirements such as: Act as a functional tester that will be involved in validating new system functionality and changes to the S/4 platform in areas such as SAP Fiori application, SAP master data including vendor (Third Party, Interfirm, and Employee), Clients, Chart of Accounts, Profit/Cost Center, Bank Master, etc. Provide validation for any new enhancement on Deloitte’s SAP S/4HANA system, specifically in the Client to Cash (CTC), Engagement Management including Commercial Project Management (CPM), Master Data Management (MDM), Record to Report (RTR) and Procure to Pay (PTP) process areas Help team lead to manage enhancement of UAT scope, deliverables, and deadlines while meeting the MF needs Demonstrate project management skills, including the ability to collaborate across multidisciplinary teams, navigate complex organizations, and build trusted advisor relationships with MF business testers, Global Financial Services (GFS) operations, and STT Play an active hands-on role in all aspects of quality assurance, from functional requirements walk-through, reviewing technical designs, creating test plans, and test execution Motivate team members to meet deadlines, share results, and communicate openly Ensure defects are reported and escalated appropriately via proper channels. If needed, employ conflict resolution strategies across MF stakeholders and STT. The Team The GPO Global Testing Team supports the GPO CoE’s strategic goal of “Assurance of Delivered Solutions” to the S/4 platform and enables increased business process efficiencies, agility, and controls. Their objective is to test the S/4 platform enhancements and ensure it is in accordance with the global template design, accurate, and valid. To achieve these objectives: Collaborate with the member firms to both understand their business processes and provide assurance of the testing quality Work together with our technology partners (STT) to validate the quality of enhancements and reach the common goal of having a well-designed financial system Understand objectives for stakeholders, clients, and Deloitte whilst aligning own performance to objectives and setting personal priorities. Build relationships and communicates effectively to positively influence peers and stakeholders Work effectively in diverse teams within a highly inclusive team culture where everyone is supported, respected, and recognized for their contribution. Qualifications: Bachelor’s degree in Accounting or Finance Minimum 3 years of relevant experience as a finance or accounting professional with SAP or other ERP application Strong understanding of accounting processes such as RTR, PTP, Tax, Treasury, ALM, OTC, etc. Can interpret business objectives and drivers to shape functional testing services that support these business objectives Strong English, written and verbal communication skills with the ability to present to and collaborate with, business leaders Proven track record within the Deloitte network of member firms OR successful experience working in a comparable global organization required Strong understanding of different software development life cycles (Agile, waterfall, iterative) and contemporary software quality assurance processes and automated tools Ability to work under constantly changing conditions and tight deadlines Other Details: Location – Hyderabad, India Work schedule will flex with business needs and deployment country being serviced How You Will Grow At Deloitte, we have invested a great deal to create a rich environment in which our professionals can grow. We want allourpeopletodevelopintheirownway,playingtotheirownstrengthsastheyhonetheirleadershipskills.And,asa part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. Notwopeoplelearninexactlythesameway.So,weprovidearangeofresources,includingliveclassrooms,team-based learning, and eLearning. Deloitte University (DU): The Leadership Center in India, our state-of-the-art, world-class learningcenterintheHyderabadoffice,isanextensionoftheDUinWestlake,Texas,andrepresentsatangiblesymbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center inIndia . Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Deloitte’s culture Ourpositiveandsupportivecultureencouragesourpeopletodotheirbestworkeveryday.Wecelebrateindividualsby recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered,confident,andaware.Weofferwell-beingprogramsandarecontinuouslylookingfornewwaystomaintaina culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life atDeloitte. Corporate citizenship Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 300404 Show more Show less

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. The Data Technical Consultant is a demonstrated expert in technical and/or functional aspects of customer and partner engagements that lead to the successful delivery of data management projects. The Data Architect plays a critical role for setting customers up for success by prescriptively helping to shape and then execute in the Salesforce data space. This role also provides subject matter expertise related to the data management solutions and ensures successful project delivery. Requirements 6+ years’ experience working on complex data projects including migrations, integrations, data architecture and data governance Ability to convert high-level requirements into a solution – i.e. you do not need a detailed specification to be successful Solid experience with an ETL any of the mentioned tools (ex. SSIS, Boomi, or Informatica Power Centre, Mulesoft) Experienced technology leader with extensive Data Quality, Data Management, Data Security, Data Governance skills Proficient with PL/SQL query writing and strong relational database background/understanding. Basic Understanding of DBamp. Experience on SF Data Loader and writing SOQL is an asset. Should expose himself as SME in Migration tools. Experience with BI tools like Tableau, Qlik, Salesforce Analytics is an asset Experience with master data management projects and practices is an asset. Candidates should have about at least 2 years of experience in Salesforce.com and should have a thorough understanding of the Salesforce.com project lifecycle. The Candidate should have good organizational and customer service skills so that the clients are happy with the working of the organization. A strong knowledge of enterprise analytics, big data platforms, data exchange models, CRM, MDM, and cloud integration is preferred. Data modeling experience; specifically designing logical models/data dictionaries from business requirements Applicants should be able to give Architectural/Design insight in the project if required. Implementation experience and domain knowledge in Salesforce Sales and Service functionality and any of the following multiple CRM subject areas. Excellent Mentorship and team handling skills. Excellent Troubleshooting Skills. Good understanding of Internet technologies: firewalls, web servers, web proxy servers, etc. Responsibilities Of a Data Consultant Eliciting data requirements during business solution design sessions and translating these into a solution Data modelling for custom salesforce.com projects/functionality Provide data governance thought leadership to clients so that they can manage and use their data to its fullest Conducting data audits, cleansing and de-deduplication projects to clean data Conducting analysis of customer data to identify key predictors of activity: from lead management through to forecasting Developing ETL processes for data migration and integration projects. Own and aggressively drive forward specific areas of technology architecture. Provide architectural solutions/designs to project execution teams for implementation. Lead projects within architecture. Work with Product Owner/Business Analysts to understand functional requirements and interact with other cross-functional teams to architect, design, develop, test, and release features. Team Level Supports the day-to-day progress of their team member’s career goals as set in their Career Development Plan Mentors and coaches their team members through regular one-on-ones with a primary focus on the People and secondly Project perspective Guides new team members through their onboarding plan. Motivates and inspires team members by showing appreciation and giving recognition for, not just hard work, but great work, and highlighting alignment with Traction’s values Support multiple teams with planning, scoping and creation of technical solutions for the new product capabilities, through continuous delivery to production. Liaise with team and clients for resolving technical dependencies, issues, and risks. Drive common vision, practices and capabilities across teams. Work among a team of consultants to deliver Salesforce.com to our customers for all project stages (requirements definition, planning, functional design, prototyping, development, test, issue resolution, deployment, and support). Actively Participation on Guild and motivate team on initiatives Motivate Team to use ReuseIT Traction products to existing Assets and Create reusable apps to add more values. Analyse and identify gaps in functional/business requirements and should be able to effectively communicate with both Business and Functional analysts on the same. He will manage more than 2 projects at a time and manage 2+ Junior resources and above level population and make sure their goals are aligned with company objectives. Deliver regular positive and constructive feedback to the team. Should be able to assess the impacts on technical design because of the changes in functional requirements. Serve as a mentor to the team and actively engage as part of the project on assigned client engagements to ensure timely delivery as per the best practices. Others Making sure his/her reportees aligned with company V2MOM. Ability to work under challenging environments and timelines. Willingness to learn new technologies. Ability to maintain cordial client relationship Good Communication and presentation skills Should be willing to travel Certification Requirements Desired to have Salesforce Certified Administrator (201) Desired to have Salesforce Certified Sales Cloud Consultant or Salesforce Certified Service Cloud Consultant Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. Show more Show less

Job Summary Participates in reviewing, analyzing, and modifying client/server applications and systems. Job Requirements Develop and maintain integrations between CDM and other systems, such as CRM, order management, and other boundary systems. Customize and extend MDM functionality using Oracle tools, such as Oracle Integration Cloud, Oracle Application Composer, Oracle Visual Builder. Perform data migration activities, including data extraction, transformation, and loading into the MDM system. Conduct unit testing, system testing, and support user acceptance testing for MDM-related developments. Troubleshoot and resolve technical issues related to MDM configuration, customization, and integration. Collaborate with infrastructure, operations and security teams to ensure the availability, performance, and security of the MDM system. Strong technical expertise in Oracle tools and technologies, including Oracle Integration Cloud(OIC),Oracle SQL, PL/SQL, Python and Groovy scripts(or similar scripting language) . Hands-on experience with Oracle ERP Cloud CDM configuration, customization, and extension . In-depth knowledge of data integration techniques, such as web services, REST APIs, Pub-sub and file-based data imports/exports . Familiarity with data migration methodologies and tools, including data extraction, transformation, and loading (ETL) processes. Good to have BI Publisher, OTBI, Product Data Hub, Contact Master and Enterprise Data Management skills . Education IC - Typically requires a minimum of 5 years of related experience.Mgr & Exec - Typically requires a minimum of 3 years of related experience.

Job Purpose · Creating and tracking purchase orders (POs) for the G-PHAD third-party manufacturers (CMOs). · Ensuring GR entry with respect to the PO and payments are processed. · Coordinating with project teams and ensuring data accuracy in SAP. · Supporting process improvements and compliance with procurement systems like SAP S4 HANA and ARIBA. · POs reconciliation and Deviations management · Define and implement the process for E2E Subcontracting process for TRD NCE PHAD external manufacturing. · Ensure correctness of SAP vendor and customer master data · Coordination with PHAD Global Project Team/EPSM /SPP and SAP business lead for implement process (SAP/supply activities) improvement to serve business needs. Role profile description · Manage PHAD external purchase order (PO) requests via the TRD PO SharePoint platform. · Maintain a robust tracking mechanism for PO requests and provide timely updates to project teams. · Coordinate with project teams for service-related or external batch manufacturing activities and perform goods receipt postings in SAP. · Verify all PO line items and components in SAP by cross-referencing the CMO consumption sheet with NVTS SAP PO data. · Ensure accurate consumption posting in SAP of input materials in DP/PP batches based on the CMO consumption sheet. · Collaborate closely with global NVTS stakeholders including MDGM, TRD MDM, GCS, SAP super users, and the P2P/payment helpdesk team. · Create subcontracting, direct, and indirect PRs and POs in SAP. · Support internal and external audits and inspections. · Contribute actively to the creation, revision, and maintenance of Standard Operating Procedures (SOPs). · Execute SAP-related tasks to ensure accurate and complete data availability for downstream materials planning and supply processes. · Communicate effectively with project teams and support to maintain uninterrupted, high-quality supply operations. · Adhere strictly to established procedures for all SAP and supply-related activities. · Perform any additional supply-related tasks as assigned to the team. Key Performance Indicators · Task Execution: Timely, accurate, and reliable completion of assigned responsibilities within defined budgetary constraints. · Customer Satisfaction & Compliance: Delivery of solutions that meet high standards of customer satisfaction while ensuring full compliance with applicable regulations (e.g., GxP, SOX). · Adherence to Standards: Consistent alignment with Novartis standards, particularly in the areas of ethics, health, safety, and environment (HSE). Ideal Background Education & Technical skills (minimum/desirable): · bachelor’s degree in science, Commerce, Engineering, Business Administration, or a related field. · Desirable: Advanced degree with expertise in IT systems such as SAP S/4HANA and ARIBA. · Experience as an SAP Key User, preferably in one or more of the following modules: · MM (Materials Management) · FI (Financial Accounting) · PP (Production Planning) · WM (Warehouse Management) Languages: Fluent in English, both written and spoken. Experience/Professional requirement: 1. 3 to 8 years of relevant experience in a business support role, ideally within supply chain, SAP domains, or pharmaceutical/manufacturing organizations. 2. Over 3 years of hands-on experience in technical domains such as supply chain operations and SAP applications. 3. Proven track record in project and implementation management, with strong organizational and planning capabilities. Key competencies required: 1. Willingness to learn and adapt. 2. Strong troubleshooting and support engagement skills. 3. Proficiency in action plan tracking and issue resolution. 4. Effective team collaboration and communication. Show more Show less

We’re seeking a hands-on Fullstack Architect with deep expertise in Java, AI integration, and SAP data ecosystems to drive the architecture of our next-gen data platform. Company - VUPICO Visit - www.vupico.com Roles - Architect - Full stack Development with AI & SAP Data exp. (100% Hands-on coding) Job Type - Permanent & Contract (both) India - Remote currently, Please fill below details & send CV - charan.ayya@vupico.com Total Exp- Relevant Exp in Full stack- Exp in System Integration- Exp in java & Spring boot- SAP Data exp - Exp in React.js & Next.js - Current Salary- Expected Salary in INR- Notice period (early Start Date)- Key Responsibilities: (not limited to) Architect and oversee development of end-to-end solutions using Java, Spring Boot, and modern frontend frameworks (React/Next.js) Design AI-powered data quality and governance components integrated with SAP MDG/MDM/S/4HANA Define and enforce system architecture best practices (modular design, microservices, API strategy, data security) Lead integration efforts with SAP systems , unifying structured & unstructured data flows Embed AI/ML models for real-time validation, auto-cleaning, and classification Enable cloud-native architecture (GCP/Azure), CI/CD pipelines, and scalable data services Requirements. 10+ years of experience in Java fullstack development & architecture Strong foundation in Spring Boot , Microservices , REST APIs Experience architecting platforms with AI/ML components , ideally in Python or using GenAI APIs Solid understanding of SAP master data models (MDG, MDM, S/4HANA) Experience in data governance , data quality frameworks , and enterprise MDM Cloud expertise (GCP/Azure), and exposure to Firebase , BigQuery , or GenAI toolkits is a plus Proven leadership in enterprise solution design, team mentorship , and cross-functional collaboration Show more Show less

Job Title: Technical Support Specialist Experience Level: 5+ Years Location: Remote Department: Infrastructure & Technical Services Job Summary: We are seeking a skilled and proactive specialist in who can provide Network Support, Windows Desktop Support, Microsoft 365 Infrastructure Support, and Server Administration Support to join our Infrastructure & Technical Services team. The ideal candidate will have over five years of hands-on experience in said mentioned support areas. This role is critical in maintaining the stability, security, and performance of our customers infrastructure. The candidate must also be bilingual in Spanish and English , with the ability to translate technical terms between the two languages. Key Responsibilities: Monitor, troubleshoot, and support enterprise network infrastructure including LAN/WAN, firewalls, and switches. Support and maintain Palo Alto firewalls, including security policies, NAT, and VPNs. Administer and support Cisco switches, VLANs, and spanning tree protocols. Collaborate with cross-functional teams to support infrastructure projects and deployments. Maintain network documentation, diagrams, and standard operating procedures. Provide support for Windows desktop environments, including installation, configuration, and maintenance. Troubleshoot and resolve hardware, software, and network issues for end users. Manage and support mobile devices (iOS and Android) using Mobile Device Management (MDM) solutions. Administer and maintain IT service management tools such as ManageEngine. Support and configure Windows, Apple iOS and Android devices in a corporate environment. Provide support for Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and Intune. Manage user identity and access through Azure Active Directory, including conditional access policies and MFA. Monitor M365 service health, investigate incidents, and resolve issues using Microsoft 365 Admin Center and PowerShell. Support hybrid environments integrating on-premises Active Directory with Azure AD. Collaborate with security teams to enforce compliance, data loss prevention (DLP), and threat protection policies. Assist in tenant-level configuration, license management, and service adoption strategies. Administer, monitor, and troubleshoot Windows Server (2012–2022) and Linux environments. Knowledge virtualization infrastructure using VMware vSphere/ESXi. Knowledge in Deploy, configure, and maintain cloud services in Microsoft Azure . Understanding security tools such as Tenable Nessus, Cortex XDR, and ManageEngine solutions. Knowledge in Automate system administration tasks using Ansible and scripting (PowerShell, Bash). Working with teams on regular system updates, patch management, and vulnerability remediation. Ensure compliance with company security policies and industry best practices. Participate in on-call rotation and provide after-hours support as needed. A MUST / Translate technical documents and communications from Spanish to English and vice versa. A MUST / Communicate effectively with Spanish-speaking and English-speaking stakeholders. Required Qualifications: Minimum 5 years of experience in network support or administration. Knowledge with Palo Alto firewalls and Cisco switches Proficiency in Cisco switching technologies and basic routing protocols. Good understanding of TCP/IP, DNS, DHCP, VPN, and network segmentation along with identity federation (e.g., ADFS, SSO). Experience with network monitoring and diagnostic tools (e.g., Wireshark, SolarWinds). Proficiency in Windows OS (Windows 10/11) and Microsoft Office Suite. Experience with ManageEngine or similar ITSM tools. Experience with MDM platforms (e.g., Intune, ManageEngine MDM, MobileIron, AirWatch). Knowledge of iPhone and Android device configuration and support. Familiarity with Apple iOS and macOS environments. Proficiency in PowerShell scripting for automation and administration tasks. Experience with Microsoft Endpoint Manager (Intune), Exchange Online Protection (EOP), and Defender for Office 365. Excellent problem-solving and communication skills. A MUST / Fluent in both Spanish and English, with the ability to translate technical terms between the two languages. Preferred Qualifications: - Experience with cloud networking (AWS, Azure) is a plus. - Familiarity with ITIL practices and ticketing systems. Show more Show less

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness. Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements. Qualifications Roles Deliver high-quality customer and partner experience (CPE) through timely response and resolution. Collaborate with global peers, stake holders, account managers, product group to resolve the customer’s issue in the most efficient way. Achieve career growth and professional development through individual and team readiness. Contribute to the efficiency and effectiveness of the business through excellence in execution. Contribute to Microsoft’s objective of growing market share across solutions, workloads, platforms and products. Works closely with the product team on some of the technical design issue and product changes. Represent Microsoft as a trusted advisor to Microsoft customers. Drive some of the team/cluster level projects to improve CPE. Responsibilities Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technically complex escalated problems identified in Microsoft software products and manage relationships with those customers. Manage not only the technically complex problems, but also politically charged situations requiring the highest level of customer skill. Receive escalated, technically complex mission critical or politically hot customer issues, and maintain ownership of issue until resolved completely. Solve highly complex level of escalated problems, involving broad, in-depth product knowledge or in-depth product specialty; may include support of additional product line. Use advanced troubleshooting skills to analyze problems and workout solutions to meet customer needs; may involve writing code/scripts. Individual and Team Readiness Lead triage meetings to share knowledge with other engineers and develop customer solutions efficiently. Act as technical lead, mentor, and role model for a team of engineers; provide direction to others, review solutions and articles, mentoring existing & aspiring Tech leads. Write complex technical articles and sample programs for knowledge base. Partner with Managers on succession planning for Technical Leads for the business on a need basis. Knowledge Sharing Contribution Conduct regular technical triages and case reviews. Consult, collaborate and take escalations when necessary. Lead cross-technology virtual efforts with the product team to assess future needs. Drive the development and management of content for the team. Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas. Effective Communication Manage customer escalations and recognize when to solicit additional help. Participate in highest-level technical discussions with product team to resolve product issues and represent customer segments. Focus is on future need. Demonstrate ability to recover from dissatisfied-customer situations in collaboration with the team manager. Utilize effective verbal/written skills to communicate with customers and peers. Makes effective technical presentations Willing to work in any shift as per business need. Qualifications 5+ years of experience. Foundational concepts of all Office products across all platforms - Windows, Mac and iOS. Operating Systems Concepts - Active Directory, Security, Performance Networking concepts - DNS, protocols, Devices Windows Architecture - Exception Handling, Memory Management concepts NET basic concepts, Web architecture, IIS concepts and configuration Tools - Netmon, Perfmon, Process Monitor, DebugDiag, Process Explorer, VMMap, Fiddler and Charles Advanced troubleshooting skills Concept of MDM and troubleshooting application hang issues on mobile devices Language Qualification English Language: fluent in reading, writing and speaking. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Qualifications The Role Deliver high-quality customer and partner experience (CPE) through timely response and resolution. Collaborate with global peers, stake holders, account managers, product group to resolve the customer’s issue in the most efficient way. Achieve career growth and professional development through individual and team readiness. Contribute to the efficiency and effectiveness of the business through excellence in execution. Contribute to Microsoft’s objective of growing market share across solutions, workloads, platforms and products. Works closely with the product team on some of the technical design issue and product changes. Represent Microsoft as a trusted advisor to Microsoft customers. Drive some of the team/cluster level projects to improve CPE. Responsibilities Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technically complex escalated problems identified in Microsoft software products and manage relationships with those customers. Manage not only the technically complex problems, but also politically charged situations requiring the highest level of customer skill. Receive escalated, technically complex mission critical or politically hot customer issues, and maintain ownership of issue until resolved completely. Solve highly complex level of escalated problems, involving broad, in-depth product knowledge or in-depth product specialty; may include support of additional product line. Use advanced troubleshooting skills to analyze problems and workout solutions to meet customer needs; may involve writing code/scripts. Individual and Team Readiness Lead triage meetings to share knowledge with other engineers and develop customer solutions efficiently. Act as technical lead, mentor, and role model for a team of engineers; provide direction to others, review solutions and articles, mentoring existing & aspiring Tech leads. Write complex technical articles and sample programs for knowledge base. Partner with Managers on succession planning for Technical Leads for the business on a need basis. Knowledge Sharing Contribution Conduct regular technical triages and case reviews. Consult, collaborate and take escalations when necessary. Lead cross-technology virtual efforts with the product team to assess future needs. Drive the development and management of content for the team. Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas. Effective Communication Manage customer escalations and recognize when to solicit additional help. Participate in highest-level technical discussions with product team to resolve product issues and represent customer segments. Focus is on future need. Demonstrate ability to recover from dissatisfied-customer situations in collaboration with the team manager. Utilize effective verbal/written skills to communicate with customers and peers. Makes effective technical presentations Willing to work in any shift as per business need. Qualifications 3+ years of experience. Foundational concepts of all Office products across all platforms - Windows, Mac and iOS. Operating Systems Concepts - Active Directory, Security, Performance Networking concepts - DNS, protocols, Devices Windows Architecture - Exception Handling, Memory Management concepts NET basic concepts, Web architecture, IIS concepts and configuration Tools - Netmon, Perfmon, Process Monitor, DebugDiag, Process Explorer, VMMap, Fiddler and Charles Advanced troubleshooting skills Concept of MDM and troubleshooting application hang issues on mobile devices Language Qualification English Language: fluent in reading, writing and speaking. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

Microsoft 365 Presales Consultant - Modern Work & Security Company Description Forasoftware, a trusted Microsoft partner, delivers comprehensive technology solutions that empower businesses across Ireland, the UK, India, and Türkiye. Our expertise spans Microsoft Azure, Microsoft 365, business intelligence, modern work, and advanced security, helping organizations modernize IT, enhance collaboration, and drive innovation. Forasoftware provides secure, scalable, and compliance-ready solutions tailored to your needs, ensuring you maximize your technology investments for growth and operational efficiency. Location : Noida Role Description Responsibilities: · Planning, implementing, and managing the company's digital transformation and cyber security strategies · Managing and developing technical teams · Demonstration and implementation of Modern Work & Security solutions (Entra ID, Intune, Defender family, Purview family, etc.) on Microsoft 365 licenses · Providing Training and Demo of Modern Work & Security solutions, Proof of Concepts (PoC), · Managing and successfully completing Microsoft 365 projects · Having knowledge of migrating mailing solutions from Redif, M domain, Google workspace, IMAP, Zimra, Zoho, Microsoft Exchange On-prem to Microsoft 365 Exchange Online · Having knowledge of Active Directory Domain Services · Define and deliver service scopes tailored to customer needs · Planning, executing, and monitoring project management processes · Follow new technologies and trends to enhance the company's competitive edge · Ensure excellent customer experience and satisfaction Qualifications: · Bachelor’s degree in computer science, Engineering, or a related field. · At least 3 – 5 years of experience in Microsoft 365 solutions and products. · Experience in Microsoft 365 projects. · Having knowledge of other vendor solutions that supports IAM, MDM, Endpoint Management, Cyber Security, etc. · Having knowledge of on-premises systems and applications. · Experience in product and service development. Show more Show less

Job Information Job Opening ID ZR_91_JOB Department Name Development Target Date 06/27/2025 Hiring Manager Bhargav Thakkar Job Opening Status In-progress Number of Positions 4 Industry Technology Date Opened 06/12/2025 Salary Open Job Type Full time Work Experience 7-10 years Required Skills product owner agile project management +8 Modified Time 06/12/2025 13:21 City Ahmedabad State/Province Gujarat Country India Zip/Postal Code 380015 About Us Magneto IT Solutions is an award-winning B2C and B2B eCommerce agency based in India. With a focus on developing market-leading end-to-end eCommerce solutions, PIM, CRM, DAM, MDM, and DEM development & integration, our team uses agile methodology to deliver exceptional user experiences. We have helped over 200 brands enhance their online ventures and streamline customer acquisition practices, resulting in significant revenue growth. Visit us: https://magnetoitsolutions.com/ Job Description Act as product owner and project manager for the team with necessary technical skills. Make sure the deliverables are there on time and with quality. Responsible for designing and implementing microservices-based solutions. Analyzing the technological environment. Communicate and consult with internal stakeholders to develop appropriate solutions. Lead brainstorming sessions to develop potential solutions for business needs or problems. Task management for the development team, QA team, technical team, and external consultant Design and build function-centric solutions Define and refactor multi-channel client architecture, offering and providing differentiated end-user experiences by leveraging containerization and cloud technology Outline the governance and microservices development guiding principles, as well as ensure the best practices are followed by the development team Able to implement and execute an agile, scrum-based team to understand the business domain and client requirements that drive analysis, architecture/design, and development of quality technical solutions and deliverables. These solutions across a broad spectrum of technologies must align with business and IT strategies and comply with the organization’s architectural and security standards. Govern DevOps methodologies, and ensure all solutions exhibit high levels of performance, security, scalability, maintainability, and appropriate reusability and reliability upon deployment Participate in coordinated planning sessions and provide effort estimates for business initiatives of IT solutions. Remains abreast of industry technical trends and new developments to maintain current skills and remain current with industry standards. Requirements Deep knowledge of enterprise product development with the right practices and processes. Experience with necessary tools and technologies like GIT, Bitbucket, Jira, CI/CD, etc. Experience with cloud-based, CD/CI, or DevOps development environment A strong hands-on development track record building integration and applications utilizing a variety of technologies, development tools, and database systems. Good experience in Agile methodology. Good communication skills both in writing and verbally, with the ability to present complex ideas or technical solutions to the business and/or management team Analytical and problem-solving skills for the design, creation, and testing of programs Ability to work as part of a team and independently Interpersonal skills to interact with team members Communication skills to work effectively with Scrum team members, support personnel, and clients Ability to work independently as a leader and as part of a team

Executive - OTC Global Job Id: 11061 City: Pune, Maharashtra, India Department: OTC Function: Finance Employee Type: Permanent Full Time Seniority Level: Executive Description: Position : Executive/Analyst/Specialist- OTC Global & India Operations Reports to : OTC Lead Grade / GJL : 1A/1B/2ª/2B Date : 21th May 2025 Position ID : Replacement / New : New Reason : Responsibilities Cash Application Efficiently process daily cash receipts, including Cheque payments, ACH payments and on account payments. Research and resolve unidentified &Unapplied payments. Responsible for timely processing of customer deductions and payments through independent decision making Prepares daily and ad-hoc reporting within agreed SLAs Audit daily cash posting to reduce the team errors and support them to solve their queries and help to prepare RCA for quality purpose Dunning Letter, Legal Notice, Debtors Ageing Report Legal cases Selection, Legal Data Prepration, Legal Cheque collection from MDM team and writing, Follow up with RCM/Depot/HO, Filing Legal Case Insurance Claim - Monetary Claim and Active Cases (MIS submission to insurance company), Insurance Claim - Upload documents, Insurnace Claim - Final physical document submission, Insurance Claim - Follow up/ E mail Response Security deposit / Cr.balance refund - Closure of Customer Channel Finance / Monthly Dr note Overdue Interest Knocking off Experience : Qualifications : Well versed with Project Management Methodologies, Strong Communication Skills – Written & Oral, Minimum Qualification requirement – B. Com Competency: Order to Cash SAP Reconciliation Communication Skills Cash Application MS Excel - Advance Dunning Account receivable Problem Solving Stakeholders : Budget Management : Department Heads, Regional Heads &Global Heads NA Team Size : 0 Individual Contributory Role

Executive - OTC Global Job Id: 11062 City: Pune, Maharashtra, India Department: OTC Function: Finance Employee Type: Permanent Full Time Seniority Level: Executive Description: Position : Executive/Analyst/Specialist- OTC Global & India Operations Reports to : OTC Lead Grade / GJL : 1A/1B/2ª/2B Date : 21th May 2025 Position ID : Replacement / New : New Reason : Responsibilities Cash Application Efficiently process daily cash receipts, including Cheque payments, ACH payments and on account payments. Research and resolve unidentified &Unapplied payments. Responsible for timely processing of customer deductions and payments through independent decision making Prepares daily and ad-hoc reporting within agreed SLAs Audit daily cash posting to reduce the team errors and support them to solve their queries and help to prepare RCA for quality purpose Dunning Letter, Legal Notice, Debtors Ageing Report Legal cases Selection, Legal Data Prepration, Legal Cheque collection from MDM team and writing, Follow up with RCM/Depot/HO, Filing Legal Case Insurance Claim - Monetary Claim and Active Cases (MIS submission to insurance company), Insurance Claim - Upload documents, Insurnace Claim - Final physical document submission, Insurance Claim - Follow up/ E mail Response Security deposit / Cr.balance refund - Closure of Customer Channel Finance / Monthly Dr note Overdue Interest Knocking off Experience : Qualifications : Well versed with Project Management Methodologies, Strong Communication Skills – Written & Oral, Minimum Qualification requirement – B. Com Competency: Order to Cash SAP Reconciliation Communication Skills Cash Application MS Excel - Advance Dunning Account receivable Problem Solving Stakeholders : Budget Management : Department Heads, Regional Heads &Global Heads NA Team Size : 0 Individual Contributory Role

Analyst - OTC Global Job Id: 11058 City: Pune, Maharashtra, India Department: OTC Function: Finance Employee Type: Permanent Full Time Seniority Level: Executive Description: Position : Executive/Analyst/Specialist- OTC Global & India Operations Reports to : OTC Lead Grade / GJL : 1A/1B/2ª/2B Date : 13th May 2025 Position ID : Replacement / New : New Reason : Responsibilities Cash Application Efficiently process daily cash receipts, including Cheque payments, ACH payments and on account payments. Research and resolve unidentified &Unapplied payments. Responsible for timely processing of customer deductions and payments through independent decision making Prepares daily and ad-hoc reporting within agreed SLAs Audit daily cash posting to reduce the team errors and support them to solve their queries and help to prepare RCA for quality purpose Dunning Letter, Legal Notice, Debtors Ageing Report Legal cases Selection, Legal Data Prepration, Legal Cheque collection from MDM team and writing, Follow up with RCM/Depot/HO, Filing Legal Case Insurance Claim - Monetary Claim and Active Cases (MIS submission to insurance company), Insurance Claim - Upload documents, Insurnace Claim - Final physical document submission, Insurance Claim - Follow up/ E mail Response Security deposit / Cr.balance refund - Closure of Customer Channel Finance / Monthly Dr note Overdue Interest Knocking off Experience : Qualifications : Well versed with Project Management Methodologies, Strong Communication Skills – Written & Oral, Minimum Qualification requirement – B. Com Competency: Order to Cash SAP Reconciliation Communication Skills Cash Application MS Excel - Advance Dunning Account receivable Problem Solving Stakeholders : Budget Management : Department Heads, Regional Heads &Global Heads NA Team Size : 0 Individual Contributory Role