211 Mcse Jobs - Page 6

Role & responsibilities: Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of Vmware/Vcloud, Vcenter Operations, Suse Linux, SUSE Linux Clustering, Unix/Linux/windows Servers, Storage, desktops, notebooks, printers, and associated peripherals. Serves as company liaison with customer on administrative and technical matters Provide technical support and incident management service desk functions Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals (Ubuntu Linux, Windows 7, 10 and Mac OS) In depth Servers and Data Center day to day technical hands on experience specially Windows, VMWARE, VCLOUD, Backup Operations, System administrations. Preferred candidate profile 5-8 years of experience in Unix/Linux/Windows Servers, Storage, End user computing, Cloud, VMware, AD, DNS, DHCP, IT management tools, latest operating systems, Windows Prior team lead experience Ability to develop business relationships and communicate effectively with the user community Strong troubleshooting skills A+ Certification Understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment Knowledge of processes and resources required to perform analytical and technical tasks on PC systems. Skills VCLOUD, Linux, SUSE Linux , Unix, Ubuntu, Wintel Operating Systems & tools MCP, MCSE, CNE or Network+ certification Knowledge of a variety of Service Industry ticketing/work order generating and tracking systems v2/v3, etc.) Asset Management experience Itil v3 Foundations Certification

Looking for immediate joiners, Cloud Support Engineer in Gurugram (Cloud Experience mandatory) -US Voice process. - Any graduate with minimum 12 months Cloud experience mandatory. (Preferrable Intune, AZURE, 0365, AWS). - Certification Requirements - Must have either 2 certificate or complete 2 certificate during training period, its mandatory (Certification - Microsoft 365, Microsoft Azure, Dynamics 365, MCSE/MCITP and ITIL). - Rotational shift. - upto 7 LPA. - Excellent English Communication mandate. Interested, Call: Rose (9873538143 / WA : 8595800635) rose2hiresquad@gmail.com

Join our Team About this opportunity: Infra Cloud Team is looking for Technical Authority Expert (JS5) to Investigate, diagnose, and troubleshoot, Perform MSSQL Database Administration. Technical Proficiency in Oracle Database Administration as a Secondary skill is an added advantage. The candidate has to follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams and talk to clients (internal) through a series of actions, either via phone, email, or chat, until the request is closed. What you will do: Proven experience as a Microsoft SQL Server DBA, managing enterprise-level database systems. Strong knowledge of Microsoft SQL Server, including database design, administration, performance tuning, and troubleshooting. Experience with database backup and recovery strategies, including disaster recovery planning and implementation. Proficiency in SQL programming and scripting languages. Familiarity with database security concepts and best practices. Understanding of high availability (HA) and failover clustering technologies. Excellent analytical and problem-solving skills, with the ability to diagnose and resolve complex database issues. Strong organizational and time management skills, with the ability to handle multiple tasks and priorities simultaneously. Microsoft SQL Server certification (eg, MCSA, MCSE) or equivalent industry certifications. Experience with cloud-based database platforms, such as Microsoft Azure SQL Database. Familiarity with data warehousing concepts and technologies. Knowledge of PowerShell or other automation tools for database administration tasks. Experience with performance monitoring and tuning tools, such as SQL Server Profiler or Extended Events. Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams and communicate technical concepts to non-technical stakeholders. The skills you bring: Oracle 10g, 11g, 12c, 18C, 19C versions (18 & 19 Additional benefits) Performance tuning (Optimizing Queries, Instance Tuning) Upgrade knowledge on oracle database upgrade from 12c to 19c and 11g to 12c. Installation, configuration and upgrading of Oracle server software and related products (clients, RAC 2 nodes, stand Along) Good Understanding of RAC (2 nodes or 3 nodes) and its services Understanding Active/Passive, Active-Active (ASM and Veritas Cluster) A good knowledge of the physical database design A good understanding of the underlying operating system (windows, unix, linux, solaris & AIX) Different OS few important commands to check the server load (top, topas sar ,vmstat Partitioning (Partition Tables and it s type understanding Range, Hash etc) and partition pruning. Indexing (Local and Global Index, its benefits and drawbacks) Worked on Heavy databases 100+ TB (Filesystem and ASM) Adding Disk in ASM and Adding datafiles in RAC, tempfiles etc. Why join Ericsson? What happens once you apply? Primary country and city: India (IN) || [[location_obj]] Req ID: 755095

Job : Infrastructure Project Management Jobs in Bangalore (J49124)- Job in Bangalore Infrastructure Project Management (Job Code : J49124) Job Summary BE-Comp/IT, BE-Other, BTech-Comp/IT, BTech-Other, MBA, MCA Key Skills: Company Description Our client is a global leader in Consulting, Technology and Outsourcing Business in the SW Services Product arena. Client has impressive customers list in over 30 countries this includes some of the best known names across globe. With offices in every continent and development centres in practically every developed country, our client is known for their successful Delivery model. Our client is structured into Business Units and caters to the BFSI, Manufacturing, Infrastructure, System Integration, Retail, Engineering Services Industries/domains. Their foray into Banking Software products and Intellectual property has differentiated them from their competitors. Job Description Skills Required: Basic understanding of all infrastructure domains, industry standards and best practices methodology Highly motivated, ability to lead and influence Experience in infrastructure related role, Proven success in projects in large scale projects Ability to effectively communicate, coordinate and collaborate, successful track record of effective vendor management Knowledge of emerging technologies and vendor landscape, Ability to balance cost against benefits Understanding of business drivers and all stakeholders requirements Understanding of documentation and frameworks Proven leadership responsibilities for a matrixed team on medium to large sized projects. Ability to handle Client s Senior Management, demonstrate influence over governance bodies, and communicate effectively via formal communications /presentations. Build strong relationships with business and technology leaders. Understands business area opportunities and challenges, process or system impacts to all related business or systems areas when implementing recommended solutions to obtain business objectives. Initiates and ensures project management and methodologies are followed and change management procedures and supporting tools are used in executing all projects as appropriate. Manages and tracks the deliverables with stakeholders, internal teams, vendor teams and Technical Architects. Very strong understanding of current infrastructure concepts with the proven ability to implement Servers, VMware, SANs, networks, data centers and monitoring in a fast paced, high availability, ITIL environment. Ability to get the respect of the senior technical teams to lead projects, coordinate teams and handle issues and problems effectively in a timely manner. Very strong understanding of current security protection, monitoring and remediation techniques with the proven ability to implement solutions for the network, servers, databases and the desktop. Understanding of disaster recovery, business continuity and high availability concepts from planning to testing. . Ability to quickly learn and use new complex technical concepts and resolve issues with them in a rapidly changing environment. Ability to discuss complex technical concepts to the technical staff, stakeholders and business executives in a simple straightforward manner. Communicates technical issues, impact, and risk mitigation strategies in business terminology that can be communicated to and understood by non-technical. Provides ongoing status updates on project progress, risks, change management and issue resolution. Leads issue identification, tracking, escalation and resolution documentation. Monitors risk events before becoming issues and potential roadblocks. Creates and maintains project plan (charters and schedules), and reviews them with the appropriate internal and external stakeholders, OEMs teams, business partners and steering committees. This includes tracking plans against agreed upon resource levels, timelines and budgets. Responsible for managing vendors and OEMs, Validation of work against agreed SOWs, and SLAs Maintains ongoing management of vendor throughout the life of the project. Experience: -8- 15 years of overall experience in the field of IT Infrastructure is essential. -Must have at least 3 years experience as Project Manager - Infrastructure (Implementation projects. ) oEnterprise Servers & Storage (Cloud computing / Virtualization / Consolidation / Data center / Business Continuity / Backup / Enterprise Servers, Storage and Tape Technologies, Clustering / High availability etc) oEnterprise Networking and security (Routing and Switching protocols, network architecture, connectivity options, network management, remote access, data security, standards and compliance, identity management, log management etc ) oDatacenter (Tier 3 / 3+ DC build including power & cooling) access control and building management system etc) Certifications: PMP or ITIL certification will be an advantage. Any of the other industry standard IT Infrastructure related certifications like RHCE/ MCSE / MCTS/ CCNA / CCIE / VCP /CISSP would be an added advantage.

Role & responsibilities Candidates selected for Managing Linux Servers have to perform following role: Sound Knowledge to install, configure, upgrade, monitor, and manage multiple Linux Servers in standalone and cluster environment. Perform server patching & releases/upgrades, backup, recover/restore OS. Identify and provide technical resolution for potential security breaches. Flexible for 24x7 work environment in 8 hour shifts Please send us at puneet@mounttalent.com

Position Overview: As an integral part of our Managed Services team, the Senior System Administrator specializes in designing, implementing, and troubleshooting complete infrastructures, including wired, Wi-Fi, and security frameworks, with a strong focus on Windows servers, Azure, Firewall, Office 365, Exchange server, Backups and Networking. This role requires a proactive, self-starting individual who can manage multiple projects from design through implementation, effectively communicate technical information to a variety of audiences, and drive projects to successful completion. This highly client-facing position demands excellent service skills across phone, email, and remote assistance platforms, and the ability to build and maintain long-term client relationships. Required skills: The candidate should have hands-on experience on windows servers upgrades/migrations. Perform Domain controller upgrades and troubleshoot group policy implementation. Hands on experience on Exchange servers to Office 365 migrations projects. Hands on experience on Prem to cloud migrations (Azure) migrations projects. Must have hands on experience on Azure and Azure AD. Working knowledge of Firewalls, VPN Technologies, Network Routers, Wi-Fi Access points and Port forwarding. Sound understanding of DNS, DHCP servers, MDM Intune. Good Interpersonal and client handing skills. Excellent troubleshooting and Analytical skills. Education and/or Experience: Any Technical qualifications (BCA, Btech, B.Sc IT). Desirable Microsoft Technology Associate (MTA) and MCSA certifications Preferably AZ900/AZ104 certification. Cisco CCNA / CCNP certification is highly valued. This position offers the opportunity to work with a variety of clients, ensuring their network infrastructures are secure, efficient, and capable of supporting their business objectives. Join our team and apply your skills in a dynamic, supportive environment that values professional growth and client success Client Service: Provide outstanding client service, responding promptly and professionally across communication channels. Cultivate and maintain long-term client relationships, emphasizing exceptional service and understanding of client needs. Shift timing and working hours: Night shifts /EST Monday to Friday Fixed working days Benefits and compensation: Group Health insurance and other benefits. The Best working culture and growth opportunities. Learning opportunities in leading technologies Compensation as per Market Standard

About the location: In the heart of Worli - the business hub of India s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brands first hotel in India, Four Seasons Hotel Mumbai echoes Powerhouse Luxury in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies. People Functions Maintain harmonious and professional relationship with all departments and Home Office. Comply with and enforce Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. Must have strong interpersonal skills and be able to relate to all levels of staff. Must be able to assist hotel guests with technical requirements and issues. Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement. Assist in other areas of the accounting office as needed. Product Functions Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day. Establish and maintain user procedures and hardware familiarization for all systems. Provide administration services, to include; contribution to technology capital and operating budgets. Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation. Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting. Ensure effective support for other systems, including back office, sales and catering and human resources applications and any other at the property. Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management. Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards. Assist in the co-ordination of new acquisitions and major projects as required. Participate in property-level, corporate-initiated technology implementations. Good knowledge and support for Desktop OS and applications including patches. Provide direct guest support and quality support to function rooms and conference services. Administer Lotus Notes, connection to global VPN and other communication tools. Assist in the process of systems backup and recovery procedures. Assist in management of third party vendors. Provide 24 / 7 support for mission critical systems. Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance - wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc). Perform any additional duties as assigned by the Director of Finance/Assistant Director of Finance or Director of IT. Profit Functions Recommend new applications as requested by hotels to streamline business processes. Implement technology best practices . Provide HSIA Guest and Customer support when no contract with third parties exists. Competencies: Key Behavioural Competencies Technical Skills and Knowledge Highest level of integrity and transparency. Good interpersonal and relationship-building skills and a team player with high energy levels to work with cross-functional teams. Pro-active and inquisitive mind set to develop problem solving, decision making, conflict resolution and strategic thinking skills Good written and verbal communication skills Work in a safe, prudent and organized manner. Technical background, MCSE or strong networking skills. Prior education and/or experience supporting complex networks. Four Seasons IT core standards and key controls. Good knowledge of the Four Seasons policies and procedures. Knowledge of basic accounting principles. KEY FUNCTIONAL COMPETENCIES Reasonable cost analysis, cost management and budgeting skills. Clear understanding of the purpose and reasons for internal controls. Understand and familiar with hotel quality standards and service standards. Strong commitment to service.

About NCR Atleos Job Title: System Administrator (Windows, VMWare) Job Location: Mumbai, India : The System Administrator will be responsible for managing and maintaining the companys IT infrastructure, with a focus on Windows Server environments and VMware virtualization technology. This role requires deep technical knowledge, along with 3-5 years of relevant experience. Key Responsibilities: 1. Manage and maintain the VMware virtual environment, including VM provisioning, adding disk space, and making VM changes. 2. Administer Windows Server environments (2012/2016/2019/2022) including system installation, configuration, and troubleshooting. 3. Ensure system availability and performance through monitoring and capacity planning. 4. Manage backups and restore protocols to ensure data integrity and availability. 5. Implement and manage high-availability solutions such as failover clustering, replication, and load balancing. 6. Perform system updates and upgrades, as well as hardware and software migrations. 7. Work on support tickets and provide technical support and guidance to users and other administrators. 8. Document procedures, systems configurations, and network layouts. 9. Support Active Directory, including making DNS changes, creating service accounts, and troubleshooting Active Directory services Qualifications: 1. Bachelors degree in computer science, Information Technology, or a similar field, or equivalent experience. 2. 3-5 years of proven experience as a System Administrator in a similar role. 3. Strong knowledge of Windows Server operating systems. 4. Proficiency in VMware ESXi and vCenter management. 5. Familiarity with backup and recovery software. 6. Excellent problem-solving and communication skills. 7. Certifications like VCP (VMware Certified Professional) or MCSE (Microsoft Certified Solutions Expert) are a plus. Work Environment: 1.This is a full-time position. 2.Candidates must work at least 4 days a week from the office. 3.Candidates should be ready to work in shifts. This team supports 24X7 on a rotating schedule. EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agenciesNCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Job Title Technical Support Analyst (Hybrid) Job Description For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best in class educational experience and make Kaplan a great place to work. Our offices in India opened in Bengaluru in 2018. Since then, our team has fueled growth and innovation across the organization, impacting students worldwide. We are eager to grow and expand with skilled professionals like you who use their talent to build solutions, enable effective learning, and improve students lives. The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them. The Technology Support Analyst provides high quality and timely site based Personal Computing Technology, technical support on a variety of technical problems and issues. Persons in this job function proactively and reactively research, troubleshoot, install and resolve technical problems in a timely manner. The position requires an experienced and motivated individual with the ability to utilize their talents, skills, and abilities in a coordinated and consistent team effort. Key Job Responsibilities: Monitor and update the internal ticketing system for assigned tickets and assigned locations and/or projects. Assist the Technology Support Lead in performing report analysis and discussions to address ticketing performance issues and assignments. Install, upgrade and configure workstations to fulfill requests for hardware and software for new and existing users. Manage the breakdown, relocation and set-up of workstations to accommodate user relocations, site relocation, site remodels and new location installations as assigned by supervisor. Disseminate technical knowledge via ticketing system, conferences and written documentation to colleagues. Assist the Technology Lead in team meeting discussions and training sessions. Fulfill project-related tasks as assigned by supervisor. The Analyst will be assigned to co-lead projects to gain skills and knowledge with regard to project management. Manage time efficiently to ensure SLAs are met Follow the Emergency Non-Business Hours policy which may require Emergency site visits to locations after regular business hours. Must be willing and able to alter shift schedule as user support demands change or technical projects require. This may require evening or night shift work for various lengths of time. All Technical Support Technicians will take an on-call shift in a rotation, as required. Promote and adhere to departmental and organizational information security policies, standards and procedures. Perform other related duties incidental to the work described herein. Hybrid Schedule: 3 days remote / 2 days in office 30-day notification period preferred Minimum Qualifications: Bachelors Degree with a focus on Information Technology 3+ years of related experience 4 + years of desk-side technical support experience. Three or more years technical experience building and maintaining HP and Dell work station hardware, peripherals, HP printers and Windows Operating Systems. MCP or MCSE certification Windows OS (Desktop and server) - MAC a plus. Must have a thorough understanding of computers and troubleshooting techniques - quick learner and self-study. System: Symantec Ghost Imaging, LANdesk, SEP Anit-virus software suite, Active Directory, Group Policy, Windows Scripting, Server 2003/2008, Faronics Deep Freeze, Permissions and Security, WSUS, DHCP Proven experience with on-site troubleshooting of work station hardware, software, server and networking issues. Ability to install and configure equipment up to 50 lbs independently and up to 175 lbs with assistance of one or more engineers Strong customer service skills. Proficient in both written and oral communications Proven ability to work under stress and meet deadlines Proven attention to detail and organizational skills Organized, self-directed, customer-service mentality #LI-RS1 Location Bangalore, KA, India Additional Locations Employee Type Employee Job Functional Area Technical Support/Customer Service Business Unit 00091 Kaplan Higher ED At Kaplan, we recognize the importance of attracting and retaining top talent to drive our success in a competitive market. Our salary structure and compensation philosophy reflect the value we place on the experience, education, and skills that our employees bring to the organization, taking into consideration labor market trends and total rewards. All positions with Kaplan are paid at least $15 per hour or $31,200 per year for full-time positions. Additionally, certain positions are bonus or commission-eligible. And we have a comprehensive benefits package, learn more about our benefits here . Diversity Inclusion Statement : Kaplan is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We believe that diversity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities. Learn more about our culture here . Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information. Kaplan is a drug-free workplace and complies with applicable laws.

Job : Infrastructure Architect Jobs in Banglore, Bangalore, Chennai, Hyderabad, Mumbai, Noida, Pune (J49118)- Job in Banglore, Bangalore, Chennai, Hyderabad, Mumbai, Noida, Pune Infrastructure Architect (Job Code : J49118) Job Summary Banglore, Bangalore, Chennai, Hyderabad, Mumbai, Noida, Pune BE-Comp/IT, BE-Other, BTech-Comp/IT, BTech-Other, MBA, MCA Key Skills: Company Description Our client is a global leader in Consulting, Technology and Outsourcing Business in the SW Services Product arena. Client has impressive customers list in over 30 countries this includes some of the best known names across globe. With offices in every continent and development centres in practically every developed country, our client is known for their successful Delivery model. Our client is structured into Business Units and caters to the BFSI, Manufacturing, Infrastructure, System Integration, Retail, Engineering Services Industries/domains. Their foray into Banking Software products and Intellectual property has differentiated them from their competitors. Job Description Skills Required: Basic understanding of infrastructure architecture, industry standards and best practices methodology Highly motivated, ability to lead and influence Experience in infrastructure related role, Proven success in projects in large scale projects Strong technical design skills Ability to effectively communicate, coordinate and collaborate successful track record of effective vendor management Knowledge of emerging technologies and vendor landscape, Ability to balance cost against benefits Understanding of business drivers and all stakeholders requirements Understanding of documentation and frameworks Experience in capacity and performance management, understanding of application lifecycle management Hands on experience and expertise with specific infrastructure technologies relevant to organizational needs, including operating systems software, virtualization, automation (on multiple platforms) Creative thinking, innovative approach for solution design, implementation and problem solving. Set and manage stakeholder expectations. Recommend solutions as per RFP requirements or any change order coming from existing clients. Manage vendor relationships from technical matters perspective. Mediate between infrastructure and delivery / development group. Establish and vet key vendors relationships. Assess emerging technologies from key OEMs Guide sales team on price vs performance issues. Experience: -8- 15 years of overall experience in the field of IT Infrastructure is essential. -Must have at least 3 years experience in designing and implementing products or solutions of any one domain mentioned below: oEnterprise Servers Storage (Cloud computing / Virtualization / Consolidation / Data center / Business Continuity / Backup / Enterprise Servers , Storage and Tape Technologies, Clustering / High availability etc) oEnterprise Networking and security ( Routing and Switching protocols, network architecture, connectivity options, network management, remote access, data security, standards and compliance, identity management, log management etc ) oDatacenter ( Tier 3 / 3+ DC build including power cooling) access control and building management system etc) Certifications: Any of the industry standard IT Infrastructure related certifications like RHCE/ MCSE / MCTS/ CCNA / CCIE / VCP /CISSP is essential. Also, PMP or ITIL certification will be an advantage. Job Description: As part of Solution Architecturing Team (SAT), IT Infrastructure Architect will be responsible for design and delivery of end to end IT Infrastructure solutions for clients from across business verticals. Responsibilities will include: -Design of IT infrastructure solutions - develop technology strategy with logical and physical designs to meet client requirements, using standard architecture methodologies. -Handle multiple infrastructure technologies based on project requirements -Preparation of bill of material, technical write-ups for solutions developed -Documentation of architecture design to various levels of details -Work at CxO level executives to capture of client technical requirements /articulate the solution. Detailed briefing with presentations for larger client audience -Work as an individual contributor. -Ensure delivery of the infrastructure solutions designed as per scope project timelines, through right set of internal/external partners.

The ideal candidate must have a minimum of 12 months of hands-on experience in cloud technologies, The role involves providing high-quality technical support in a 24x7, addressing and resolving cloud-related technical issues. Call@ Viraj 8294897343 Required Candidate profile Grad/ UG/ Dropout Doj- 27-June'2025(only apply if u have served your notice period) Excellent communication skills required Need Atleaset one certification: Azure,MS365,Dynamic 365,MCSE/ MCITP Or ITIL Perks and benefits Both side cab Loc: Gurugram

Manage Data centre Server Infrastructure, Backups, Domain Controller File Server, DB Servers Install, Config & Administration of Windows Server 2008/2012/2016, Virtual (Hyper-V, VMWare, KVM), Linux (RedHat, SUSE, CentOS etc.) ITIL Process knowledge Required Candidate profile Min 1-5 yrs exp Sys Admin (Windows, Linux, Storage,etc) Knowledge of Server Clustering Virtualization Storage Protocol & system DC & DR operation Cert MCSE, MCSA, VMware, Linux & Storage will be pref

Job Summary We are excited to offer an exceptional opportunity to become a crucial member of a dynamic and collaborative team focused on leveraging the latest advancements in AWS/Azure technologies. This team specializes in the deployment, automation, and comprehensive support of mission-critical solutions for a diverse range of clients in Public cloud environments. In this role, you will work on high-impact projects for renowned brands, utilizing an extensive array of modern technologies, including cloud services, Terraform, Ansible, PowerShell, Datadog, Jenkins, Bitbucket, Jira, and container orchestration tools. We strongly encourage continuous learning, knowledge sharing, formal training, and industry certifications, with structured opportunities to enhance your skills and qualifications. The ideal candidate will possess a deep-seated passion for cloud technology, client service, and automation, alongside a proven track record of delivering excellence in a fast-paced environment. Key Responsibilities Act as the primary technical authority on large-scale and complex client deployment projects, ensuring the successful delivery of AWS solutions that meet client specifications and expectations. Oversee engineering initiatives aimed at further developing our service offerings, driving innovation, and improving existing systems. Provide specialized AWS/Azure subject matter expertise to operations, assisting in solution designs that align with client needs and industry best practices. Manage the installation, configuration, and ongoing maintenance of operating systems and AWS/Azure services to ensure stability and performance. Implement and manage tailored client machine images and centralized configuration management, facilitating swift, repeatable builds and effective auto-scaling solutions. Design and execute proactive measures to maintain high availability and reliability of client environments, reducing downtime and enhancing performance. Diagnose and resolve intricate technical challenges, utilizing your analytical skills and technical knowledge to provide speedy resolutions. Regularly update clients and partners on progress, status updates, and any issues that arise, fostering strong relationships through transparency and support. Systematically raise, investigate, and address problems and known errors in accordance with established problem management processes to minimize impact on client operations. Proactively identify opportunities for improving operational workflows, automation strategies, and processes through our continual improvement Kanban board. Participate in a structured on-call rotation to provide 24/7 fourth-line technical support to Ensono s public cloud clients, ensuring swift response to critical incidents. Stay informed about AWS/Azure service advancements and technological developments to ensure our solutions remain competitive and effective. Act as a mentor for new team members, guiding their integration into the team and contributing to the training of other teams on AWS and related technologies. Assume responsibility as the team leader and technical escalation point during the manager s absence, maintaining team performance and morale. Skills and Experience Possession of AWS or Azure Associate and Professional-level certifications is required; at least one AWS Certified Specialty certification (e.g., Security or Networking) is highly desirable. A minimum of 10 years in supporting highly customer-focused, mission-critical environments, such as high-profile websites or enterprise infrastructures. At least 3 to 6 years of hands-on experience in engineering, architecting, or supporting AWS/Azure solutions across various services and platforms. Extensive knowledge of operating systems preferably Linux or Windows with a foundational understanding of the other. Holding an MCSE/RHCE certification or equivalent expertise is preferred. Demonstrated experience in implementing and managing a range of AWS/ Azure services, including but not limited to EC2,VM, S3, EBS, ELB, RDS, IAM,VPC,VNET Route 53, CloudFront, ElastiCache, and WAF. Proven capability in building and maintaining scalable and auto-scaled environments using automation tools such as CloudFormation, Terraform, and Ansible; experience is beneficial but can be learned on the job. Proficiency in scripting languages, including Python, PowerShell, Bash, or Perl, to automate tasks and improve efficiency. Experience in working with or supporting containerized environments, such as ECS, EKS, AKS, Kubernetes, or Docker. Familiarity with CI/CD pipeline technologies like Jenkins is useful, with the opportunity for gaining experience on the job. Strong understanding of TCP/IP and related networking concepts. A degree in a computing-related discipline is preferred; equivalent experience and knowledge will also be considered. Exceptional written and verbal communication skills, enabling effective interactions with clients and team members. Experience working within an ITIL framework is advantageous. Demonstrated self-starter qualities with a proactive approach and a positive attitude towards work. Deep commitment to client satisfaction and results-driven performance. Ability to devise supportable solutions that simplify complex problems, enhancing overall system usability. Willingness to exemplify the team s core values and act as a role model for peers. JR011990 Next Job Posting Senior Mainframe Systems Programmer Storage Social Share

Job Title: Technical support with Unified communication Location: Bangalore Experience: 3-8 Years Job Description: We are seeking a Technical Support Engineer (Tier 2/3) with experience in Unified Communications (UC), SIP, VoIP, and Contact Center solutions. The ideal candidate will be responsible for handling escalated technical issues, troubleshooting complex problems, and providing expert-level support to enterprise customers and partners. Key Responsibilities: Escalation Handling: Provide Tier 2/3 support for UC and Contact Center solutions, assisting Tier 2 engineers with advanced troubleshooting. Technical Troubleshooting: Diagnose and resolve complex issues related to SIP, RTP, VoIP, UC applications, and call routing. Packet Analysis Debugging: Utilize tools like Wireshark, SIP tracing, and logs analysis to identify and resolve technical problems. Lab Replication: Reproduce customer issues in a test environment to validate solutions and escalate to RD if necessary. Customer Interaction: Engage partners on escalated cases, providing clear technical resolutions. Documentation Knowledge Sharing: Contribute to internal knowledge bases, write technical articles, and mentor junior engineers. Collaboration: Work closely with cross-functional teams, including development, product management, and global support teams, to drive issue resolution. Process Adherence Maintaining KPI s and desired SLA s Shift Open for 24x7 shift work . Required Skills: 5 7 years of experience in technical support or engineering roles within the Unified Communications or Contact Center domain. Strong understanding of SIP, RTP, VoIP, SBCs, and telephony protocols. Hands-on experience with Unified Communications platforms (Cisco, Avaya, Microsoft Teams, Zoom, or equivalent). Familiarity with VoIP troubleshooting tools (Wireshark, SIP logs, syslogs, etc.). Good knowledge of Linux, Windows Server environments, networking (TCP/IP, DNS, firewalls), and cloud-based UC deployments. Exposure to Contact Center solutions (Genesys, Avaya, Cisco UCCE, NICE, etc.) is a plus. Preferred Qualifications: Certifications like CCNA/CCNP/CCVP Collaboration, ACIS/ACSS (Avaya), MCSE (Microsoft Teams), or equivalent are a plus. Experience working with PBX systems, SIP trunks, and voice gateways. Knowledge of APIs, integrations, or automation in UC environments is beneficial.

Position: Service Desk Manager (Worked with US Process/ International Process) Shift: Night shift (PST) Job Location: Hyderabad Hybrid, Preferred candidate based at Hyderabad or South Region Who We Are: Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner. Who You Are: This position will be Hybrid, but you will be working closely with the teams in the United States and Canada through video chat, instant messaging, e-mail, phone, and our software. It is important that you have excellent communication skills in English, both written and oral. We are a fast-paced company expanding rapidly, and we are seeking team members who will share our vision for the future and work collaboratively to accomplish Base8 goals. We pride ourselves on providing superior service to our clients, which includes attention to detail, following the processes in place, and being able to adapt to various situations. The Service Manager is responsible for managing the activities and responsibilities of the service desk team. As a part of this management, the Service Manager is also responsible for providing high-level technical assistance to the team and ensuring service and support are provided to customers at agreed levels. Roles and Responsibilities: Manage service desk team members and their overall daily activities. Manage the dispatch process of service requests to ensure full utilization of resources. Manage the dispatch process of field technicians to ensure full utilization of resources. Improve usage of Support resources and increase the productivity of the team. Communicate with all parties in a constructive manner to guarantee customer expectations are met. Maintain awareness of all outstanding customer pre-and post-delivery issues and provide status to clients as necessary. Perform customer follow-up to verify final resolution and determine satisfaction level. Interface with appropriate technical personnel for customer problems that cannot be resolved effectively. Provide accurate reports and metrics to company management on the status of delivering Service Level Agreements across all clients. Understand overall service desk objectives, as well as the role and function of each team member. Manage the development of the team by ensuring that daily tasks and activities are in line with their career interests. Assist the service desk team in design and development tasks. Ensuring that risks are identified, communicated, and mitigated and that services and projects are delivered successfully through to production. Additional Duties and Responsibilities: Identify areas for improvement and make constructive suggestions for change. Continually seek opportunities to increase customer satisfaction and deepen customer relationships. Escalate service desk issues to the CTO as required. Ensure consistency of existing systems through creating, maintaining, and enforcing standards/procedures for implementing solutions. Communicate escalated issues to customers: keeping them informed of progress, notifying them of impending changes, agreed outages, etc. Maintain specific knowledge of the customer and how our service relates to their business strategy and goals. Develop in-depth knowledge of the service catalog and how it relates to customers needs. Conduct performance evaluations and mentor those with less experience. Develop training programs to develop and refine the skills of the service desk team. Facilitate regular service desk team meetings and service board reviews. Document internal processes and procedures related to duties and responsibilities. Enter all work as activities, service tickets, or project tickets in Connect Wise. Review relevant publications and online materials to remain up to date with current and future trends emerging in the industry. Knowledge, Skills, abilities required: 10+ years of experience of IT/MSP experience, with ticketing system Professional IT Certifications, such as Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, Sonic Wall CSSA, Connect Wise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP Knowledge and experience in cross-functional management methods and techniques Knowledge of industry applications, processes, software, and equipment Strong organizational, presentation, and customer service skills Skills in strategic planning with an ability to think ahead and make long-term plans. Strong leadership skills and getting results with a strong customer orientation. Understanding of support tools, techniques, and how technology is used to provide services. Excellent communication skills in English, both written and oral worked with US/UK/Australian based company.

Role Purpose: The Analyst -II L2 Service Management will provide functional and technical support to end users, addressing issues that have been escalated from L1 support. This role involves troubleshooting and resolving issues which is getting reported through ticketing tool which include functional and technical problems, managing service requests, and ensuring that service level agreements (SLAs) are met. The ideal candidate shall need to have technical skills, some experience in IT support, and a commitment to delivering exceptional customer service. Duties and Responsibilities: Incident Management & Escalation: Address and resolve incidents escalated from L1 support, ensuring timely and efficient resolution of complex technical issues. Maintain a clear communication loop with users and L1 support to provide updates on incident status. Advanced Troubleshooting: Perform in-depth analysis and troubleshooting of technical issues related to hardware, software, networking, and IT systems. Use diagnostic tools and logs to identify root causes and implement solutions. Service Request Fulfillment: Manage and fulfill service requests, including software installations, configurations, system updates, and user account management. Provide advanced technical assistance in areas like system integration, network configuration, and application support. Escalation to Higher Support: For unresolved or complex issues that require specialized expertise, escalate incidents to L3 support or relevant technical teams. Ensure proper documentation and follow-up. Knowledge Base Maintenance: Contribute to the knowledge base by documenting troubleshooting steps, solutions, and best practices. Regularly update knowledge articles to ensure they reflect the latest solutions and technologies. Root Cause Analysis: Participate in root cause analysis for recurring issues, and work to implement long-term solutions to prevent future incidents. Provide feedback and suggestions to improve the overall IT environment. Performance Monitoring: Monitor system performance and proactively address issues such as network outages, hardware failures, or system downtimes. Assist with preventative maintenance to ensure systems run smoothly. Customer Service & User Communication: Maintain a strong focus on customer service by providing timely and clear communication to end users regarding their incidents, status updates, and resolution. Ensure users understand the solutions provided. Collaboration with IT Teams: Collaborate with cross-functional teams (e.g., L1 support, infrastructure, network, and development teams) to resolve incidents efficiently and implement system improvements. Documentation & Reporting: Accurately document and close tickets in the service management system. Provide detailed updates on incident resolution steps, including any root causes, workarounds, and solutions. Process Improvement: Continuously improve support processes by analyzing incident trends and identifying areas for optimization. Suggest improvements to enhance support efficiency and user satisfaction. Knowledge, Experience & Skills: Education: Bachelor s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. Experience: 2-4 years of experience in IT support, service desk, or technical support roles, with at least 1 year in L2 or higher support. Experience with complex system troubleshooting and incident resolution is required. Technical Skills : Strong knowledge of operating systems (Windows, macOS, Linux) and troubleshooting techniques. Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN). Proficiency in supporting enterprise-level software applications and cloud-based platforms (e.g., Office 365, G Suite, Salesforce). Experience with service management tools (e.g., ServiceNow, Jira, Zendesk). Experience with Active Directory, user account management, and group policies. Experience with remote support tools and diagnostic software. Knowledge of ITIL frameworks, particularly in incident and problem management. Soft Skills: Strong problem-solving skills with the ability to identify issues quickly and provide solutions. Excellent communication skills, both verbal and written, to explain complex technical issues to non-technical users. Strong attention to detail and the ability to document technical information accurately. Excellent customer service orientation with a focus on user satisfaction and effective issue resolution. Ability to work independently, manage multiple priorities, and function effectively in a fast-paced environment. Preferred: ITIL Foundation certification or other related IT service management certifications. Experience with cloud platforms such as AWS, Azure, or Google Cloud. Certifications such as CompTIA Network+, Microsoft Certified Solutions Expert (MCSE), or similar. Experience supporting virtual environments (e.g., VMware, Hyper-V). Knowledge of scripting languages or automation tools (e.g., PowerShell, Bash, Ansible) is a plus. What do we offer? Open culture and challenging opportunity to satisfy intellectual needs Flexible working hours Smart working: hybrid remote/office working environment Work-life balance Excellent, dynamic and multicultural environment

Responsible for developing and maintaining the technical IT / cyber security capabilities necessary for safeguarding the firms information systems and applications, including all phases of the data at rest encryption process. Job Description Essential Duties and Responsibilities Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Participate in the effort to develop and maintain the technical IT/cyber capabilities including all phases of the data at rest encryption process. 2. Participate in the efforts related to designing, planning, implementing, maintaining, enhancing, and testing all data-at-rest encryption processes used throughout the enterprise. 3. Participate in the analysis of information to determine, recommend, and plan the use of data-at-rest encryption, or modifications to existing implementations to improve the capability for data-at-rest encryption. 4. Provide a new perspective on existing solutions, participate in the resolution of complex problems and exercise judgment based on the analysis of multiple sources of information. 1. Provide technical support of information security technologies, providing problem analysis and resolution in a timely manner and explain and interpret complex, difficult, or sensitive information. 2. Lead small cybersecurity projects with manageable risks and resource requirements; plays significant roles in larger, more complex initiatives. Qualifications Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Bachelors degree and five years of experience in systems engineering or administration or an equivalent combination of education and work experience. 2. In-depth knowledge in applied enterprise information security technologies including but not limited to firewalls, intrusion detection/prevention systems, network operating systems, identity management, database activity monitoring, encryption, content filtering, and Mainframe security. 3. Previous experience in planning and managing IT projects. Preferred Qualifications: 1. Bachelors degree and six years of experience or an equivalent combination of education and work experience. 2. Banking or financial services experience. 3. Experience using the Vormetric and Guardium applications for database encryption and activity monitoring in both Windows and Linux/AIX operating systems. 4. Other security certifications (eg CISSP, CCNA Security, GSEC, GCED, GPPA, etc) 5. Other technical Certifications (eg CCNA, RHCE, MCSE, etc Mandatory skills Encryption, Cybersecurity Domain Cyber Sec

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Specific Knowledge and Experience: - Provide post-sales, hardware support remotely to Oracle X86 hardware platforms. - Good understanding of X86 system architectures and RAID technology. - Service processor knowledge and log collection for platform hardware troubleshooting - Hands-on and remote troubleshooting experience on Oracle X86 servers (Exdata, ODA, X8, X7 etc.) or other similar platforms. - system level troubleshooting skills and system administration skills under Linux, Windows or Solaris Operating Systems. - Added advantage to have knowledge of Cloud Infrastructure and support - Escalate calls to the appropriate level, in a timely manner - Have great analytical and problem solving skills - Good customer interaction and organizational skills, able to maintain a high level of customer satisfaction - Excellent verbal and written English Language communication skills - Good team player working in global environment with self motivating personality. - Effective time management skills and work prioritization capabilities. - Hands-on troubleshooting experience of GPU systems would be an added advantage - Any professional certifications like (i.e.MCSE, RHCE, Cloud etc.). - Employee is expected to work in designated Oracle office during their assigned shift. - 24*7 Support environment, ready to work in shifts As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Respond to customer queries via inbound calls, emails, chat, and web tickets within defined SLA s Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines. Update users about request status and close request when users are satisfied with solutions Level 1 troubleshooting mainly related to desktop/OS, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase. Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups Years of experience needed - Minimum 6 to 12 months Technical Skills: Effective Business Communication Strong time management Communication in neutral or American accent over phone and grammar skills Analytical skills Ability to follow process and procedures. Escalate unknown issues or questions without delay Prompt response to telephone calls, email, and instant message requests for technical support Operating the computer, OS and Knowledge base navigation Use of Ticketing tool Account Management / Password reset Active listening and probing skills Level 1 and 1.5 technical troubleshooting Experience and or understanding of Virtual Desktop Infrastructure support (Citrix Xen Desktop, Xen App, Receiver) Knowledge of remote support tools, i.e., Bomgar, Remote Desktop, Citrix, Desktop Director Proficient in MS Office 2013, 2016 and must have knowledge of O365 Must have worked on Windows 7 and Windows 10 support for laptops and desktops Documents, tracks, and monitors new and open Incidents until resolution or proper escalation Knowledge of Wyse thin and zero client support, set up and connectivity Supporting issues with Printer installations, HP Print and Scan via USB Cisco VPN client support Certifications Needed: MCSE, CCA, ITIL foundation is an added advantage (not mandatory). About Mphasis

Amazons IT Services support is the first point of contact for technical support service requests. Our IT Support Technician spends their day fielding incoming support chats, calls and online requests on behalf of Amazon Corporate and its subsidiary employees worldwide. The successful IT Support Specialist will be customer focused and motivated by team success. You will be innovative, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support. Provides comprehensive technical support to Amazon Corporate employees worldwide. Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with team standards. Diagnose and troubleshoots end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved. Creates and submits detailed call logs documenting customer interactions that are accurate, thorough, and timely. Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed. Follow all standard operating procedures (SOP) through the effective use of Knowledge management. Manage a case count between 15-25 tickets. Acquire and maintain current knowledge of relevant support policies in order to provide technically accurate solutions to users. Assists with activities to triage and escalate any system or network outage to reduce downtime. A day in the life About the hiring group Job responsibilities Amazons IT Services support is the first point of contact for technical support service requests. Our IT Support Technician spends their day fielding incoming support chats, calls and online requests on behalf of Amazon Corporate and its subsidiary employees worldwide. The successful IT Support Specialist will be customer focused and motivated by team success. You will be innovative, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support. Provides comprehensive technical support to Amazon Corporate employees worldwide. Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with team standards. Diagnose and troubleshoots end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved. Creates and submits detailed call logs documenting customer interactions that are accurate, thorough, and timely. Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed. Follow all standard operating procedures (SOP) through the effective use of Knowledge management. Manage a case count between 15-25 tickets. Acquire and maintain current knowledge of relevant support policies in order to provide technically accurate solutions to users. Assists with activities to triage and escalate any system or network outage to reduce downtime. Bachelor s degree in Computer Science or related field or experience equivalent. 1+ years of experience in help-desk or desk-side support environment Must have knowledge in Microsoft Windows 10 and additionally one or more of the following: Mac OS X, Linux. Strong verbal and written skills proven ability to communicate with technical and non-technical staff Ability to work both independently and within a team environment Display a commitment to quality and strong multi-tasking skills Adherence to shift schedules and timeliness are key requirements Willingness to work flexible shifts and scheduling, weekends, and holiday Preferred qualifications Bachelor s degree in Computer science or IT related field. Microsoft MCSE, MCITP Systems Administrator (Active Directory) Advanced Linux systems administration skills Strong troubleshooting skills of very complex systems Ability to explain complex IT concepts in simple terms ITIL Foundation Certification

3. Technical Support Executive Candidate Profile 3. Technical Support Executive Candidate Profile The Technical Support Executive will ideally possess 2~4 years of strong technical experience with Certified on CCNA, CCNP, MCP, MCSA, MCSE in the areas of Desktop, Laptop, Server, monitoring tools, ticketing tools.The candidate should have good attitude and Customer handling skill. Primary responsibility includes handling desktop, laptop and basic network issues at client end. Good verbal and written communication skills, good listening habit and patience in handing customer aggressiveness is important. Technical Support Executive will ideally possess 2~4 years of strong technical experience with Certified on CCNA, CCNP, MCP, MCSA, MCSE in the areas of Desktop, Laptop, Server, monitoring tools, ticketing tools.The candidate should have good attitude and Customer handling skill. Primary responsibility includes handling desktop, laptop and basic network issues at client end. Good verbal and written communication skills, good listening habit and patience in handing customer aggressiveness is important. Minimum Experience : 2~4 years Minimum Experience Maximum Experience : 6 years Maximum Experience : 6 years Location(s) of Job : Pune Location(s) of Job Industry : IT Infrastructure Solution and Services Industry Functional Area : IT Hardware,Technical Support. Functional Area Qualification : Engineering Graduate / BCA MCA with relevant working experience Qualification Certification : CCNA, CCNP, MCP, MCSA, MCITP, MCSE, RHCE, ITIL, Other OEM Technical certification. Interested candidates please send your updated resume on info@sancuro.com Minimum Experience : 2~4 years Maximum Experience : 6 years Location(s) of Job : Pune Industry : IT Infrastructure Solution and Services Functional Area : IT Hardware,Technical Support. Qualification : Engineering Graduate / BCA MCA with relevant working experience Certification : CCNA, CCNP, MCP, MCSA, MCITP, MCSE, RHCE, ITIL, Other OEM Technical certification.

Candidate Profile A highly dependable and dedicated Business Development Executive who would assist the organization to develop B2B and B2C business on an Innovative IT Service platform. Our proposition is completely new and unique and it is expected that the incumbent brings up fresh ideas and methods to rapidly grow the business. Minimum Experience : 1~4 years Minimum Experience : 1~4 years Maximum Experience : 6 years Location(s) of Job : Pune Functional Area : Business Development, Sales & Marketing Interested candidates please send your updated resume on Minimum Experience : 2~4 years Maximum Experience : 6 years Location(s) of Job Industry : IT Infrastructure Solution and Services Functional Area UG Qualification Maximum Experience : 6 years Location(s) of Job : Pune Industry : IT Infrastructure Solution and Services Functional Area : Business Development, Sales & Marketing UG Qualification : Engineering Graduate / BCA MCA with relevant working experience PG Qualification : MBA Marketing / BBA Interested candidates please send your updated resume on info@sancuro.com 2. Network Engineer Candidate Profile The Senior Network Engineers will ideally possess 4+ years of strong technical experience with Certified on CCNP/CCNA in the areas of routing, switching, BGP, OSPF, NOC, firewall, monitoring tools, ticketing tools and network Data Center Technologies. The candidate should have good attitude and Team/Customer handling skill. Experience with security products from vendors such as Checkpoint, Juniper, Palo Alto, Cisco and other leading security. Minimum Experience : 2~4 years Maximum Experience : 6 years Location(s) of Job : Pune Industry : IT Infrastructure Solution and Services Functional Area : Network Administration, Security UG Qualification : Engineering Graduate / BCA MCA with relevant working experience Certification : CCNA, CCNP, MCP, MCSA, MCITP, MCSE, RHCE, ITIL, Other OEM Technical certification.

Required Skills Technology | Operating System|Storage migration/P2V migration/ RHEL upgrades Technology | Operating System|Ability to explain storage architecture and connectivity options Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | MCSE / VCP / AZ-104 Delivery Skills: 1. Troubleshooting and Management: WSUS, AV, DNS, related troubleshooting, GP Templates Creation, Adding or Removing of SPNS (Security Principle Names) OS Management - Windows server re-installation. Adding/Decommissioning domain, creating scripts for daily/weekly tasksy, OS Booting issues, Configuring page file for memory dump file collection, Turning and tweaking OS to get optimal performance 2. Restoration and other responsibilities: Work on resolution of complex or escalated issues from L2 engineer. Preparing RCA for major incidents and problem tickets. IIS Server changes, NLB Configuration, SSL Configuration and Management, Providing access to the sites, IIS Troubleshooting 3. Triage: Generally the L3 is the final level of escalation for all WintelandVMWare related issues. However in the event of an un-resolved incident which is taking longer than expected, the L3 eningeer is required to co-ordinate with the Data Center TDU COE team to get expert help and work towards the resolution of incidents. They will also engage and work with the respective TAC teams to resolve issues 4. Process Compliance: - Prepare RFCs and represent RFC in the change advisory board for approval of changes. Assign approved changes to L2 group to implement them - Conduct repeat incident analysis to identify proactive problem tickets and work on the premanent fix for the issues - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer - Follow through and execute the various Escalation Matrix (Vendor , Internal and Customer defined) - Ensure tickets are closed post user/customer communication - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Required Skills Technology | Operating System|Working knowledge on Virtualization technology like Hyper-V, VMware, commissioning of new guests Technology | Operating System|Maintain RAID and involve in mirroring and migration activities Technology | Operating System|Knowledge of different storage protocols such as ISCSI, FC, SCSI, CIFS, NFS etc Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | MCSE / VCP / AZ-104 Delivery Skills: 1. Troubleshooting and Management: WSUS, AV, DNS, related troubleshooting, GP Templates Creation, Adding or Removing of SPNS (Security Principle Names) OS Management - Windows server re-installation. Adding/Decommissioning domain, creating scripts for daily/weekly tasksy, OS Booting issues, Configuring page file for memory dump file collection, Turning and tweaking OS to get optimal performance 2. Restoration and other responsibilities: Work on resolution of complex or escalated issues from L2 engineer. Preparing RCA for major incidents and problem tickets. IIS Server changes, NLB Configuration, SSL Configuration and Management, Providing access to the sites, IIS Troubleshooting 3.Triage: Generally the L3 is the final level of escalation for all WintelandVMWare related issues. However in the event of an un-resolved incident which is taking longer than expected, the L3 eningeer is required to co-ordinate with the Data Center TDU COE team to get expert help and work towards the resolution of incidents. They will also engage and work with the respective TAC teams to resolve any product related issues or software bugs 4. Process Compliance: - Prepare RFCs and represent RFC in the change advisory board for approval of changes. Assign approved changes to L2 group to implement them - Conduct repeat incident analysis to identify proactive problem tickets and work on the premanent fix for the issues - Gather information from vendor, customer, analysis from the troubleshooting or investigation, resolution steps implemented and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer - Followthrough and execute the various Escalation Matrix (Vendor , Internal and Customer defined) - Ensure tickets are closed post user or customer communication, - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Job Overview: We are seeking an experienced and highly skilled Windows Lead IT Engineer to join our dynamic Infrastructure Engineering team. The successful candidate will be responsible for designing, implementing, and managing our Windows-based infrastructure, ensuring its robustness, scalability, and security. This role requires a deep understanding of Windows Server operating systems, network administration, and VMware technologies, as well as leadership and project management skills to ensure the stability and performance of our global infrastructure. The Role: As a Lead IT Engineer, you will be part of a dedicated team of global engineers managing and maintaining the infrastructure in support of the managed hosting products. The team deploys and maintains management services, server hardware, and operating systems for all managed hosting products within the Lumen managed hosting datacenters. You will provide internal support by deploying and maintaining infrastructure and services required by internal teams to manage our hosting customers. Responsibilities: Develop and implement comprehensive infrastructure solutions based on Windows Server operating systems. Ensure alignment with organizational goals and industry best practices. Oversee the installation, configuration, and maintenance of Windows servers, ensuring optimal performance and reliability. Implement and manage security protocols and procedures to safeguard the infrastructure. Conduct regular security audits and vulnerability assessments. Lead infrastructure projects from inception to completion, ensuring they are delivered on time and within budget. Implement monitoring tools, automations, and processes to proactively identify and resolve issues. Perform root cause analysis and implement corrective actions. Maintain comprehensive documentation of infrastructure design, configuration, processes, and procedures. Work closely with other teams, including operations, product, network, security, and application teams, to ensure seamless integration and operation of the infrastructure. Stay current with emerging technologies and industry trends. Propose and implement improvements to the infrastructure to enhance performance and efficiency. Maintain 99.999% availability for all Hosting Infrastructure and provide 24 x 7 support. Required Qualifications: At least 18-20 years of experience in Windows infrastructure engineering including significant experience in a lead or senior role. Expertise in Windows Server operating systems (2016, 2019, 2022) and Active Directory. Strong knowledge of virtualization technologies, such as VMware and/or Hyper-V. Strong experience in scripting and automation (PowerShell programming, Ansible). Understanding of complex network topologies, protocols and services (e.g., VLAN, Load balancing, TCP/IP, DNS). Knowledge of storage systems and SAN/NAS/vSAN technologies. Excellent verbal and written communication skills. Ability to convey complex technical concepts to non-technical stakeholders. Demonstrated ability to work effectively in a team-oriented environment. Strong interpersonal skills. Ability to thrive in a fast-paced, dynamic environment. Willingness to take on new challenges and learn new technologies. Preferred Qualifications: Education: Bachelor s degree in Computer Science, Information Technology, or a related field. Advanced certifications (e.g., MCSE, MCITP) are highly desirable. Knowledge of ITIL processes and frameworks. Experience with cloud platforms, particularly Microsoft Azure. Experience managing large-scale infrastructure projects. Familiarity with project management methodologies and tools. Strong background in information security best practices and regulatory obligations (SOC, PCI). "We are an equal opportunity employer committed to fair and ethical hiring practices. We do not charge any fees or accept any form of payment from candidates at any stage of the recruitment process. If anyone claims to offer employment opportunities in our company in exchange for money or any other benefit, please treat it as fraudulent and report it immediately."