142 Mcse Jobs - Page 6

about the role SITA Service desk is high visibility desk and Engineer-Integrated Ops would be responsible to provide efficient and effective customer interface with focus on efficient and effective management of incidents lifecycle, knowledgeable engagement, overall customer satisfaction and timely escalation of issues. He/She would be responsible to answer, process and route all inbound calls to the service desk, ensuring efficient and effective provision of service to respective customers meeting the necessary Key Performance Indicators (KPI) and Service Level Agreements (SLA). Expected tasks: - Act as point of entry for all inbound first level support calls - Adhere to published Service Desk processes, procedures and incidence excellence guidelines at all times. - Manage/process common mail box efficiently and timely convert them into incidents, change etc. - Manage the efficient recording, tracking and escalation of Incidents and complaints. - Ensure Customers are regularly informed on request status or incident progress. - Make assessment of requests that cannot be easily categorized referring them to Service Desk Supervisor if necessary for further qualification based on agreed service levels. - Escalate issues when necessary to Service Desk Supervisor/Manager in line with business escalation procedures. - When necessary Invoke escalation procedures relative to the appropriate Customer/Product/Service SLA with Fault Resolution groups. - Manage the Request/Incident life-cycle, including closure, verification and customer communication. - Manage communications with customers in event of scheduled/unscheduled service disruptions and/or outages. - Assist when necessary in detecting possible problems and assigning them to the appropriate problem management entity/team for them to raise problem records, provide workarounds and conduct Root Cause Analysis activities (RCA) Provide exemplary customer focused support. - Ensure incident reporting data integrity is maintained to the highest possible standards. - Undertake any other reasonable task as requested by your manager. - Understand the organization and Products/Services provided to its customers. about you Qualifications: - Graduation Degree from a recognized university. - CCNA, MCP/MCSE & ITIL preferred. Experience: - Minimum 2 year of experience in customer facing role/technical support/incident management roles. - Internet/Desktop troubleshooting skills preferred. - Basic understanding on LAN and WAN devices & connectivity preferred department Global Delivery & Operations Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

As a Shift Lead in Service Delivery, provide guidance to the team ensuring smooth operations. An ideal candidate will be responsible for overseeing incident resolution, coordinating with stakeholders, and maintaining clear communication channels. The candidate must possess excellent communication skills, is self-motivated, and excels in problem-solving. Key Responsibilities: Act as the Incident resolution Lead, guiding the team in resolving incidents promptly and effectively. Provide clear direction and support to team members during incident response. Coordinate with stakeholders to ensure timely incident resolution and minimal impact on service delivery. Maintain communication channels to keep all relevant parties informed of incident status and updates. Identify and implement improvements to incident management processes and procedures. Serve as a point of contact for escalations and critical incidents, ensuring appropriate action is taken. Monitor service delivery metrics and performance indicators, taking proactive steps to address any issues. Efficiently manage the backlog of tasks, ensuring timely resolution and adherence to service level agreements (SLAs). Define and uphold SLAs, establishing clear parameters for response and resolution times. Monitor SLA compliance and take proactive measures to address any deviations. Qualifications and Required Technical Skills: Bachelors degree in a relevant field or equivalent experience. Proven experience in incident management or a related role. Familiarity with ITIL or other service management frameworks. Demonstrated ability to lead and motivate a team. Strong understanding of service delivery processes and best practices. MCSE/CCNA certification is plus. In depth knowledge of troubleshooting of H/W and S/W issue. Good knowledge of Window/MAC OS Good Knowledge of VM environment (Windows/Linux). Fair knowledge of Security compliance. Experience in service desk or customer support environments is a plus. Excellent communication skills, both verbal and written. Strong problem-solving abilities and the ability to think critically under pressure. Self-motivated with a proactive approach to mentorship and professional development.

"> Home / Home / Careers / Careers / Senior Database Admi... Senior Database Administrator Introduction We are looking for 8+years experienced candidates for this role. Job Description Primary job role The primary job role of a Senior Database Administrator (DBA) includes overseeing the management, maintenance, and optimization of databases within the organization. Works on strategic initiatives to align the database infrastructure with long-term business goals and ensures that best practices in database management are consistently followed. Main duties/responsibilities Optimize database queries to ensure fast and efficient data retrieval, particularly for complex or high-volume operations. Design and implement effective indexing strategies to reduce query execution times and improve overall database performance. Monitor and profile slow or inefficient queries and recommend best practices for rewriting or re-architecting queries. Continuously analyze execution plans for SQL queries to identify bottlenecks and optimize them. Database Maintenance: Schedule and execute regular maintenance tasks, including backups, consistency checks, and index rebuilding. Health Monitoring: Implement automated monitoring systems to track database performance, availability, and critical parameters such as CPU usage, memory, disk I/O, and replication status. Proactive Issue Resolution: Diagnose and resolve database issues (e.g., locking, deadlocks, data corruption) proactively, before they impact users or operations. High Availability: Implement and manage database clustering, replication, and failover strategies to ensure high availability and disaster recovery (e.g., using tools like SQL Server Always On, Oracle RAC, MySQL Group Replication). Capacity Planning: Monitor resource consumption and plan for growth to ensure the database can scale effectively with increasing data volume and transaction load. Resource Optimization: Analyze and optimize resource usage (CPU, memory, disk, network) to reduce operational costs. Licensing Management: Ensure that database licensing models are properly adhered to and identify opportunities for reducing licensing costs. Cloud Cost Management: Use cost analysis tools (e.g., AWS Cost Explorer, Azure Cost Management) to monitor and optimize cloud database spend, identifying opportunities for right sizing or reserving instances. Experience 5 to 7 years of experience in Microsoft SQL Server administration Qualifications Bachelors degree in computer science, software engineering or a related field Microsoft SQL certifications (MTA Database, MCSA: SQL Server, MCSE: Data Management and Analytics) will be an advantage. Technical skills Experience in MySQL, PostgreSQL, and Oracle database administration. Exposure to Data Lake, Hadoop, and Azure technologies Exposure to DevOps or ITIL Behavioral competencies Communication Teamwork Digital Mindset Operational Excellence Analytical Ability Customer Centricity Business and Market Acumen Empathy Growth Mindset Job Details Role: Senior Database Administrator Location : Trivandrum/Bangalore Close Date : 07-03-2025 Interested candidates may forward their detailed resumes to Careers@reflectionsinfos.com along with their notice period, current and expected CTC details. This is to notify jobseekers that some fraudsters are promising jobs with Reflections Info Systems for a fee. Please note that no payment is ever sought for jobs in Reflections. We contact our candidates only through our official website or LinkedIn and all employment related mails are sent through the official HR email id. Please contact careers@reflectionsinfos.com for any clarification/ alerts on this subject. Apply Now

About US At Schneider, we believe access to energy and digital is a basic human right. We empower all to make the most of their energy and resources, ensuring Life Is On everywhere, for everyone, at every moment. We are committed to unleash the infinite possibilities of an open, global, innovative community that is passionate about our IMPACT values. www.se.com Mission Schneider Digital organization working closely with the Energy Management and Industrial Automation business in delivering multiple software applications on the Edge and on the Cloud. These applications are a key strategic piece for the digitization of our connected offers. We are looking for passionate, experienced, and skilled DevOps Engineers to help us build the EcoStruxure Edge End-to-end connectivity platform, from device to cloud. Your primary responsibility will be to create Continuous Integration/Continuous Deployment pipelines and be accountable for the release and deployment of components on different environments like cloud( Azure) and cloud agnostic platform You will work closely with Technical Leaders, Architects and Squad teams to ensure global consistency of the DevOps practices so that a robust infrastructure can be delivered. A commitment to collaborative problem solving, sophisticated design development with high levels of quality reliability is essential. Responsibilities Duties: Configure, deploy, manage, and maintain releases and changes to cloud services on Azure platform Ensure stable and reliable application and associated services on multiple environments Create tools, automation scripts, and streamlined processes to ensure rapid deployment of cloud services Participate actively to Continuous integration and Continuous Deployment Proactively look at ways to improve security, scalability, product availability robustness Qualifications Education Bachelor of Engineering in Computer Science, Computer Engineering, or related technical discipline 8+ years of

Role : Windows System Administrator Location : Greater Noida Position Requirements Formal Education & Certification College diploma or University degree in the field of Computer science or IT Management and/or 4 years equivalent work experience. Microsoft Certified Solutions Associate (MCSA) is preferred. Microsoft Certified Solutions Expert (MCSE) is preferred. VMware Certifications or experience. Cisco UCS Certification or experience is preferred. 5+ years experience in IT architecture and IT infrastructure components. 5+ years experience in enterprise systems analysis, systems design, and systems integration. 5+ years’ experience driving products from concept and ideation through successful launch. Knowledge & Experience Intermediate knowledge of ITIL practices, IT-Service-Management, and operations processes. Advanced skill in project management. Knowledge of system testing metrics, best practices and methodologies. Operational knowledge in importing data for use in report software, spreadsheets, graphs, and flow charts. Proven data analysis, data verification, and problem-solving abilities. Experience with statistical reporting and analysis for metric reporting. Excellent PC skills and technically fluent IT operations Good project management skills and/or substantial exposure to project-based work structures. Personal Attributes Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Good written, oral, and interpersonal communication skills. Ability to conduct research into ITIL Continual Service Management processes. Ability to present ideas in business-friendly and user-friendly language. Highly self-motivated and directed. Keen attention to detail. Team-oriented and skilled in working within a collaborative environment. Excellent written and oral communication skills. Working knowledge of applicable data privacy practices and laws.

Provide extended technical support to local network or system users and troubleshoot user software or hardware problems in line with support policies. (May) exchange equipment parts. Train customers on various tools and systems. Required Candidate profile Receive and work on break/fix requests from the Helpdesk. Send Users replacement system and coordinate system repair with vendors. Interact and collaborate with vendors regarding PC repairs

Develop, review, and implement policies and procedures related to AD governance. Develop strategies for managing user identities and access rights and ensure compliance with industry standards Required Candidate profile Collaborate with security teams to ensure AD compliance with industry standards and regulations and conduct regular security audits and assessments.

Leading MNC Hiring for IT Expert for MS Exchange Mail Services Experience 2-5 Years in MS Exchange preferably with Java. Job Location- New Delhi/Bangalore/Hyderabad Notice Period- Max 1 Month/Serving Notice Your tasks: Ensure the smooth operation of global internal Communication & Collaboration IT services focusing E-Mail service Manage and maintain global communication and collaboration platforms such as Microsoft Exchange and peripheric systems Monitor system performance and implement necessary updates and patches according to ITIL Documentation of features and changes for administrators and end users in the form of manuals and SOPs (Standard Operation Procedures) Support end-users in the effective use of communication and collaboration tools (second/third level) Align with other IT teams to integrate communication tools with other systems Collaborate as part of a one global IT Comm. & Collab service team Your qualifications: Bachelor's degree in Computer Science, Information Technology or a related field Job Experience: 2-4 years in related fields preferably with Java. Proven experience in application operation, maintenance, and troubleshooting of Microsoft Exchange (on-premises) incl. related services (like Mail Archive, Active Directory, Load balancing) Deep knowledge of PowerShell scripting is required In-depth skills referring application lifecycle incl. security and maintenance procedures for Microsoft Applications and M365 environment Proven experience in handling service management tools like Service Now Relevant certifications are a plus (e.g. Microsoft certified and or ITIL certified) Strong global communication and collaboration skills Fluently English in spoken and written words High motivation to expand personal know-how and drive tasks independently Interested Candidates can mail their cv at simmi@hiresquad.in

US Technical Support - Voice Program NOTE - ONLY FOR IMMEDIATE JOINER FOR GURGAON Profile Requirement 1. UG / Grad both eligible with 1year of documented Technical Experience 2. Internal Students not eligible 3. Designation offered : Sr. Advisor 1, Technical Support Undergraduates/Graduates with minimum 1 year technical experience Should have excellent communication and English speaking skill Designation offered : Sr. Advisor 1, Technical Support UG / Grad both eligible with 1year of documented Technical Experience CTC Up to - 8.5LPA Work From Ofc Problem-solving skills with tech knowledge. Comfortable to work in a 24/7 work environment with rotational shifts & Offs(which include split week offs too ) Strong Problem Solving and Troubleshooting Skills & thinks logically Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage. Ankita 8840819455 ankita2.jobfinder@gmail.com

Resident Network Engineer to be posted at NIT Meghalaya to install, configure and maintain their ICT infrastructure which includes OFC Backbone, Datacenter, Networking - wired and wireless, Firewall, IP Surveillance, AV equipment, Required Candidate profile Apply only if interested in Resident Engineer post with CCNA/MCSE and minimum 7 yrs work experience as Support Engineer Perks and benefits Performance Incentive and Annual Bonus

Job Description: ETL Data Architect Location: Trivandrum, Kochi & Chennai Experience Range: 9 - 12 Years We are looking for a ETL Data Architect with strong expertise in Microsoft SQL Server, database optimization, and integration. The ideal candidate will have extensive experience in SQL development, troubleshooting, and optimizing complex database solutions. You will work closely with business stakeholders, front-end developers, and cross-functional teams to deliver high-performance database systems. Must-Have Skills: Microsoft SQL Server (MS SQL) : 9+ years of hands-on experience with MS SQL Server, including database design, development, and optimization. SQL Development : Strong background in writing complex SQL queries, stored procedures, triggers, views, and functions. Database Design & Optimization : Proficient in designing, creating, and optimizing database schemas, tables, and indexes. Query Optimization : Expertise in optimizing SQL queries for performance improvement and scalability. Stored Procedures & Triggers : Extensive experience in creating, modifying, and optimizing stored procedures, triggers, and functions. Data Analysis & Troubleshooting : Experience in troubleshooting data issues, performing data analysis, and ensuring data integrity. Collaboration & Stakeholder Engagement : Ability to collaborate with front-end developers, business stakeholders, and other teams to ensure end-to-end solution delivery. Database System Improvements : Strong understanding of identifying and proposing improvements in existing database systems to enhance performance and scalability. Performance Profiling : Skilled in SQL profiling to analyze and optimize database performance. Technical Documentation : Ability to prepare mapping documents for existing stored procedures and database schemas. Good-to-Have Skills: Data Integration : Familiarity with integrating third-party APIs and external systems with SQL-based solutions. Healthcare Domain Expertise : Experience working with healthcare data, understanding industry-specific standards, and integration requirements. SQL Server Tools : Proficient in using SQL Server Management Studio (SSMS), SQL Profiler, Query Analyzer, and Business Intelligence tools. Code Reviews & Best Practices : Experience performing peer reviews and ensuring the use of best practices in SQL development and system design. System Upgrades & Modifications : Ability to implement system changes, upgrades, and modifications in response to business needs. Collaboration in Technical Discussions : Experience participating in design reviews, architecture discussions, and collaborative problem-solving sessions. Key Responsibilities: Database Design & Development : Design and develop database structures, including tables, views, indexes, and stored procedures. Query Optimization : Analyze and optimize complex queries and stored procedures for better performance and scalability. Stakeholder Interaction : Collaborate with business stakeholders to understand requirements, gather feedback, and ensure alignment with technical solutions. Performance Tuning : Identify and resolve performance bottlenecks by optimizing database queries and schema. Integration : Work on integrating third-party APIs and systems with the database solution. Documentation : Prepare clear and comprehensive documentation for database schemas, stored procedures, and system modifications. Troubleshooting : Identify and resolve data-related issues, ensuring smooth and uninterrupted data flow in business applications. System Maintenance : Monitor, upgrade, and maintain database systems according to business requirements and industry standards. Team Collaboration : Work closely with front-end developers and other technical teams to complete database modules and deliver solutions. Qualifications: Education : Bachelors or Masters degree in Computer Science, Information Technology, or related fields. Experience : 9-12 years of relevant experience in SQL development, database design, optimization, and troubleshooting. Certifications : Any Microsoft SQL Server certifications (MCSE, MCSA) are a plus. If you have the required skills and experience and are passionate about working in a collaborative, fast-paced environment, we would love to hear from you!

Respond to and resolve technical inquiries and support tickets via phone, email, or chat. software, and network-related issues. Provide step-by-step guidance to users on system functionality and best practices. Diagnose, troubleshoot, and resolve Collaborate with the development and IT teams to escalate and resolve complex issues. Document support interactions, solutions, and common issues in the knowledge base. Train users on new technologies, tools, or updates as needed. Monitor system performance and report recurring issues or trends to the relevant teams. Assist in the setup, configuration, and maintenance of software systems. Ensure compliance with company policies and industry best practices in all support activities. Flexibility to work in any timezone as required by the role. QUALIFICATIONS: Bachelor s degree in computer science, Information Technology, or related field (or equivalent work experience). Proven experience of 1-2 years in technical support, IT helpdesk, or a similar role. Strong problem-solving skills and the ability to diagnose technical issues. Proficiency in HTML, CSS, JavaScript and Frontend libraries. Familiarity with networking concepts, hardware, and software troubleshooting. Excellent verbal and written communication skills. Strong organizational skills and the ability to prioritize tasks. A customer-first mindset with a focus on delivering exceptional service. Career Level - IC2 Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. One year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering / Math / Physics / Chemistry with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).

Are you ready to kickstart your career in IT? We're looking for passionate individuals to join our team as Trainee System Engineers! Qualification: B.Tech (IT/CS/EE/EC), MCA, or MSc. IT Required Candidate Profile: Trained or Experienced in Hardware and Networking Trained on MCSE is a must, MCP certified preferred. Trained on Networking CCNA Trained in Linux environment Experience in Active Directory and Group policies. Hardware and software installations and maintenance. Knowledge of Network support and LAN setup. Hardware and Networking: Understanding of hardware components and networking concepts. MCSE Certification: Microsoft Certified Solutions Expert certification or equivalent. CCNA Certification: Cisco Certified Network Associate certification or equivalent. Linux Environment: Familiarity with Linux operating system and environment. Active Directory and Group Policies: Knowledge and experience in managing Active Directory and group policies. Hardware and Software Installations: Ability to install and configure hardware and software. Network Support: Proficiency in providing network support and troubleshooting. LAN Setup: Experience in setting up and configuring local area networks. Hyderabad - Onsite with every second and 4th Saturday off.

About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose This role is responsible for Maintenance and execution of IT Disaster Recovery Plans to ensure Organizations Business Continuity. Role Accountability Develop and drive implementation of IT Disaster Recovery Strategy Procedures Lead Project Management for all IT Disaster Recovery related projects for New Applications Setup Enhancements and/or High Availability for current Application Landscape Ensure timely updation of Disaster Recovery Operations Framework Support IT Disaster Recovery related Assessments/Audits as and when required Establish and maintain the overall plans for executing all DR procedures and understand their interdependencies Establish and maintain the IT DR Plan Procedure document and seek approval from CTO/CIO for further approval from PPRC Develop and understand all testing necessary for a successful DR execution Work with the IT FPRs to ensure that disaster recovery plans are adequate, in place, maintained, and tested annually and are able to support the target Recovery Objectives (RTO RPO) Schedule Annual IT DR Drills (testing) for all all Mission Critical Non Mission Critical Applications Maintain the IT DR Drill Reports for the Drills conducted including a record of Issues and Learnings during the Testing Exercise and ensure risk management, mitigation, and prevention. Prepare IT Disaster Recovery cost requirements for the annual MOU and ensure adherence to the approved budget Report Disaster Recovery activities to SMTs/Leadership Conduct Disaster Recovery Trainings for concerned stakeholders as and when required Participate in Annual Business Impact Analysis (BIA) Exercise to keep a the IT BCP Call Tree Information and Critical Resources Information up to date Work with Controllership team for any Audit responses required for the IT DR Processes Ensure compliance with all DR related Regulatory requirements Oversee process documentation and compliance adherence Measures of Success Daily readiness status of DR sites to take over the complete production in case of any disaster and emergencies IT Infrastructure Project deliveries within the defined timelines and within budget Compliance with all organization policies / guidelines affecting information processing as well as compliance with legal requirements Periodic timely reporting of DR Operations as per agreed SLA Timely renewal of Vendor Service contracts Process Adherence as per MOU Technical Skills / Experience / Certifications Expertise in Compute, Storage and other IT infrastructure technologies Understanding of IT technical issues which are relevant to business continuity is essential. Knowledge of IT Infrastructure technologies (Server, Storage, Virtualization, Cloud, Backup, IT Service Management) Knowledge of Enterprise monitoring / reporting tools Well versed with ITSM Framework, Vendor Management, Team Management PMP / PRINCE II certification Understanding of ISO 27001, PCI DSS Standards Technology Certifications - MCSE/MCP/RHEL, VMware, CCNA, ITIL Expertise in more than one of the following areas: servers, networks, hardware, operating systems (Windows, Linux), Virtualization Competencies critical to the role Teamwork and Collaboration Stakeholder management Verbal and written communication Change Management Qualification BE / B Tech. in Computer Science/IT Preferred Industry NBFC / BFSI Industry / IT Operations Support

Job Title: System Administrator III - (Windows/VMware) Job Location: Vikhroli (WFO) Shift: Rotational (supporting 24/7 ops) Role Summary: The System Administrator will be responsible for managing and maintaining the company's IT infrastructure, with a focus on Windows Server environments, VMware virtualization technology, and database management across cloud platforms. Key Responsibilities: VMware Management : Manage and maintain the VMware virtual environment, including VM provisioning, adding disk space, and making VM changes. Windows Server Administration : Administer Windows Server environments (2012/2016/2019/2022) including system installation, configuration, and troubleshooting. System Monitoring: Ensure system availability and performance through monitoring and capacity planning. Backup and Recovery : Manage backups and restore protocols to ensure data integrity and availability. High-Availability Solutions : Implement and manage high-availability solutions such as failover clustering, replication, and load balancing. System Updates : Perform system updates upgrades, and hardware and software migrations. Technical Support : Work on support tickets and provide technical support and guidance to users and other administrators. Documentation : Document procedures, systems configurations, and network layouts. Active Directory Support : Provide support for Active Directory, including making DNS changes, creating service accounts, and troubleshooting Active Directory services. Database Management : Install, configure, and maintain databases like PostgreSQL, MongoDB, and RabbitMQ across cloud platforms such as Azure and AWS. Project Work : Design, configure, implement, and test IT compute and storage solutions to address complex technical and business requirements. Training : Train and assist internal support teams on new tools and procedures. Routine Maintenance : Automate routine maintenance tasks and ensure proper backup procedures are in place and use. 24x7 Support : Participate in a 24x7 weekly rotation to provide systems support. Infrastructure Services : Support storage, networking, operating systems, network security, directory services, and server virtualisation. Capacity Reporting : Assist with monthly capacity reports and recommendations. Standard Duties : Perform standard system administration duties including server installation, system/application installation and patch management, Windows problem determination and resolution, log analysis, etc. Device Management : Provide device management and upgrade support with hardware personnel as required. Qualifications: Bachelors degree in computer science/information technology / or equivalent stream. Certifications : Certifications like VMware Certified Professional (VCP), Microsoft Certified: Azure Administrator Associate or Microsoft Certified: Windows Server Hybrid Administrator Associate is an added advantage. Requirements : Strong knowledge of Windows Server operating systems. Proficiency in VMware ESXi and vCenter management. Familiarity with backup and recovery software. Advanced experience in complex IT operational environments. Knowledge of Dell and Cisco hardware. 5 years of proven experience as a System Administrator in a similar role. Excellent problem-solving and communication skills. Proven ability to document work and work in a process-driven development environment. Work Environment: This is a full-time position. Candidates must be ready to work 5 days a week from Mumbai office. Candidates should be ready to work in rotational schedules / shifts and supporting 24x7 operations.

Linux (RHEL and CentOS) & Windows (2008 and above) servers DNS, DHCP and IIS server Cloud network (AWS, Azure, Google, Dimension data) Cloud backup Network Firewalls and UTM AWS cloud infrastructure AWS load balancer, aws site to site VPN

Required Skills Technology | Operating System|Handle all security vulnerabilities Technology | Operating System|Knowledge of RAIDS, Knowledge of Reboot process of Storage Arrays Technology | Operating System | Working knowledge on Clusters, NLBs, installation and advance troubleshooting Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | MCSE / VCP / Nutanix NPP / AZ-104 Delivery Skills: 1. Troubleshooting and Management: WSUS, AV, DNS, related troubleshooting, GP Templates Creation, Adding or Removing of SPNS (Security Principle Names) OS Management - Windows server re-installation. Adding or Decommissioning domain, creating scripts for daily or weekly tasksy, OS Booting issues, Configuring page file for memory dump file collection, Turning and tweaking OS to get optimal performance 2. Restoration and other responsibilities: Work on resolution of complex or escalated issues from L2 engineer. Preparing RCA for major incidents and problem tickets. IIS Server changes, NLB Configuration, SSL Configuration and Management, Providing access to the sites, IIS Troubleshooting 3. Triage: Generally the L3 is the final level of escalation for all WintelandVMWare related issues. However in the event of an un-resolved incident which is taking longer than expected, the L3 eningeer is required to co-ordinate with the Data Center TDU COE team to get expert help and work towards the resolution of incidents. They will also engage and work with the respective TAC teams to resolve 4. Process Compliance: - Prepare RFCs and represent RFC in the change advisory board for approval of changes. Assign approved changes to L2 group to implement them - Conduct repeat incident analysis to identify proactive problem tickets and work on the premanent fix for the issues - Gather information from vendor, customer, analysis from the troubleshooting, resolution steps implemented etc. and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer - Followthrough and execute the various Escalation Matrix (Vendor , Internal and Customer defined) - Ensure tickets are closed post user/customer communication - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process