142 Mcse Jobs - Page 4

Experience: 3+ years Qualification: BSC/BE/Btech/Diploma/Msc/BCA IT/CS/IS. Preferred: MCSA/MCSE/MTA/Red hat/CCNA Certified Personal. ISMS implementor/certified personal Job Type: Full time (Work from office) Job Location: Bengaluru Required skills Must have hands on experience on below skills: Networking, VPN, routing and switching protocols. Configuring and maintaining Firewall, DLP solution, Endpoint Solution. Tools like Wireshark, Packet Analyser etc., System/Network administration. Configuring and maintaining Windows Servers, Linux Servers. Networking, VPN, routing and switching protocols. Configuring and maintaining Firewall, DLP solution, Endpoint Solution. Administration of O365 Job description 1 Network Administrator Maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades, and collaborating with network architects on network optimization. Undertake data network fault investigations in local and wide area environments using information from multiple sources. Secure network systems by establishing and enforcing policies and defining and monitoring access. Support and administer firewall environments in line with IT security policy. Upgrade data network equipment to the latest stable firmware releases. Configure routing and switching equipment and firewalls. Provide remote IT support to on-site engineers and end users during installation. Undertake capacity management and audit of IP addressing and hosted devices within the Network. Job description 2 - System Administrator Establish the Windows/Linux server environment by designing systems, configuration, directing system installation, and defining, documenting, and enforcing system standards. Maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades, and collaborating with network architects on network optimization. Undertake data network fault investigations in local and wide area environments using information from multiple sources. Secure network systems by establishing and enforcing policies and defining and monitoring access. Support and administer firewall environments in line with IT security policy. Upgrade data network equipment to the latest stable firmware releases. Configure routing and switching equipment and firewalls. Provide remote IT support to on-site engineers and end users during installation. Undertake capacity management and audit of IP addressing and hosted devices within Network. Any other specifications Flexibility in work timing Strong communication and documentation skills

Role & responsibilities Overall system administration for Windows & Linux Domain. Administrtion of AD, Group Policy, Email Server, Switches, Firwall, NAS/SAN Troubleshooting skillset for resolving BAU and Datacenter issues across IT technology. Administration of VMware along with Datacenter Management. Good understanding of File/Print/DHCP/DNS servers, Backup/Recovery, RAID configuraiton, Server Management along with SSL configuration. Sound Knowledge on ITIL. Good to have Middleware domain basic understanding. Patching & VAPT Management. Security & Compliance Audit.

Description Primary SkillWintel Admin Hiring Managerjitendrakumar.parekh@capgemini.com Skillset requirement Windows Server Administration o Install, configure and maintain Windows server environment (Windows server 2012, 2012 R2, 2016, 2019, 2022). o Patch and compliance management by regularly updating patches on windows servers and hardening operating system. o Optimize and automate infrastructure using tools like PowerShell and PowerCLI. PowerShell automation to deploy applications and maintain uniformity. o Configure, manage and maintain Windows infrastructure services such as DNS, DHCP, IIS, and File Server. o Patch management using Windows Server Update Services (WSUS) o Monitor server health, system performance, and troubleshoot server-related issues. o Implement and manage backup, restore, and disaster recovery solutions. o OS vulnerability mitigation. Work closely with network, storage, and security teams to ensure an integrated and secure Wintel infrastructure. o Maintain and document configuration standards, policies, and procedures for both Windows and VMware environments. VMware vSphere Administration o Design, implement, and manage both Windows and VMware environments, ensuring seamless integration between virtual and physical servers. o Deploy, configure, and manage VMware ESXi hosts, vCenter servers, and virtual machines. o Monitor and optimize vSphere environments, ensuring efficient resource utilization (CPU, memory, storage, networking). o Perform vSphere cluster management tasks, including High Availability (HA), Distributed Resource Scheduler (DRS), and vMotion. o Maintain vSphere security by applying patches, updates, and managing access control. o Perform regular capacity planning, VM provisioning, and VM template management. o Troubleshoot and resolve issues related to VMware environments, including virtual networking, storage, and performance tuning. o Configure and manage VMware products such as Site Recovery Manager (SRM), vReplication appliances, VMware Aria Operations Manager (formally known as vROPS manager) o Provide 24/7 on-call support for critical infrastructure and resolve escalated issues. Preferred Certifications Microsoft CertifiedWindows Server certifications (e.g., MCSA, MCSE, AZ-800, AZ-801). VMware Certified Professional (VCP) in Data Center Virtualization. VMware/Windows Admin - B2 L1 Panel 46072683 Jitendrakumar Parekh 9924111884 L2 Panel 46142655 Anand Kumar Shaw 7738817633 Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade B Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility No Global Role Family To be defined Local Role Name To be defined Local Skills Wintel Admin Languages RequiredENGLISH Role Rarity To Be Defined

Who We Are: Base8 provides technology and business consulting services to companies throughout the US and Canada under the XO Team, Cure8 , and Forte brands. We like to work with businesses that are serious about scaling, risk management, and developing mature processes ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner. Who You Are: This position will be WFO/Hybrid, but you will be working closely with the teams in the United States and Canada through video chat, instant messaging, e-mail, phone, and our software. It is important that you have excellent communication skills in English, both written and oral. We are a fast-paced company expanding rapidly, and we are seeking team members who will share our vision for the future and work collaboratively to accomplish Base8's goals. We pride ourselves on providing superior service to our clients, which includes attention to detail, following the processes in place, and being able to adapt to various situations. Roles and Responsibilities: Communicate with all parties in a constructive manner to guarantee customer expectations are met Perform customer follow-up to verify the final resolution and determine satisfaction level. Interface with appropriate technical personnel for customer problems that cannot be resolved effectively Provide accurate reports and metrics to company management on the status and budget of ongoing projects and agreements Assist the service desk team in design and development tasks Experience in IT Infrastructure Support management in the Production Environment. Proficient in Implementing, Configuring, and Administering Windows standalone\Cluster\NLB servers Migration of Windows 2008/2012/2016 domains. Plan a rollback in case of failure in migration Managing Firmware/software updates on Production Servers\Hardware Devices. Knowledge of handling Centralized Monitoring Knowledge of Patch Management and Scripting (PowerShell) Knowledge of enterprise-class infrastructure software such as anti-virus, backup, hardware technologies SAN, NAS, Storage, and related client-side software. Knowledge in Virtualization (VMWare) is a plus Working with Active Directory and Exchange to create/modify/terminate accounts. Group Policy Planning & Deployment Configuring and managing Exchange Server, proficient in Office 365 migrations would be a plus Develop and maintain automation scripts for solution patching Knowledge of Network Switches and firewalls would be a plus Certifications for Windows Server technology (MCITP) and ITIL concepts would be an added advantage Knowledge, Skills, and abilities required: 10-12 years of experience of IT/MSP experience, with a ticketing system Professional IT Certifications, such as Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP Knowledge and experience in cross-functional management methods and techniques Knowledge of industry applications, processes, software, and equipment Strong organizational, presentation, and customer service skills Skills in strategic planning with an ability to think ahead and make long-term plans Strong leadership skills and getting results with a strong customer orientation Understanding of support tools, techniques, and how technology is used to provide services Excellent communication skills in English, both written and oral Effective communication and interpersonal skills Interpersonal skills: such as telephony skills, communication skills, friendliness, active listening, and customer-care Demonstrated experience and knowledge across all facets of End-user Computing, Audio/Video, Cyber/IT Security, and infrastructure (e.g O365 cloud environments, IT equipment room operations) Solid working knowledge of Internet standards and protocols (DNS, TCP/IP, etc.) Troubleshooting workstations, printers, and other peripherals. Ability to multi-task and adapt to changes quickly Understanding of support tools, techniques, and how technology is used to provide services Self-motivated with the ability to work in a fast-moving environment

- Storage SAN fundamentals - Fiber channel and ISCSI technology - HP Storage Product Online Nearline - At least one Operating system Experience Required: - 2-4 Years hands on experience in Service Support on Backup/Nearline products, mainly HP enterprise level libraries, Physical Tape Libraries, Virtual libraries, Disk to Disk Backup systems, OS, Backup Software, MSL, ESL, ESL-E, VLS, D2D Gen2, B6200 etc. - Working through complex problems which may involve Switch, SAN or Library components and require a holistic troubleshooting approach. - 1-2 years of Field support experience preferred. - Experience with SAN and Switched SCSI environments, Should have exposure to basic Storage concepts like RAID, SAN, NAS. - Experience in supporting at least 2 OS in a clustered SAN centric environment. - Experience on using HPs LTT Tools for diagnosing, Firmware upgrades, Testing of Tape Libraries, and Library management tools like CV-TL, CV-VLS - Experience in supporting tape drive technologies including DLT, SDLT, LTO1 to LTO5 - General knowledge of SAN Infrastructure, Blade environment, Virtual Connect, ProLiant Servers, SAN concepts, connectivity of Nearline products solutions in SAN, Ethernet Direct attached environment, SAN associated products including Secure Path, Business Copy, Persistent Storage Manager, Virtual Replicator. - General knowledge of networking concepts and iSCSI protocol. - Knowledge understanding of Storage arrays - EVA, MSA, NAS, XP Storage. Responsibilities - Provide Remote Storage Hardware Software support to MC Customers, Field CEs, Escalation Engineers, Reseller/VAR as well as L1 Engineers, Diagnose and solve the Incidents/Issues via phone and email. - Candidate should perform the Problem resolution, Interface with Onsite Engineers, Account Support Managers, Escalation and Elevation management - Understanding criticality of issue and business impact by demonstrating mission critical mindset work to identify the cause of the issue in the shortest/quickest path. - Provide immediate technical response and expertise in restoration of customer High availability environments. - Applying systematic problem solving techniques, high quality call documentation, and superior can-do attitude. - Develop and document clear action plans to resolve issues even where information may be limited. - Be fully aware of the business impact of ongoing issues and thus keep customers/account team updated of all action plans and developments during the resolution process. - Delivers timely solutions to customer issues and meets the defined SLAs for response and resolution time and other Performance metrics are met /exceeded. - Collaboration with other cross functional groups i.e. L2, L3 , Labs , Call Management, Resource control to ensure timely resolution of issues - Participate / prepare Post Incident Reviews with ASM/Account Team as required. - Aptitude towards problem solving and Trouble shooting skills on Tape Libraries, Library Management software, SAN connectivity, backup software etc., including log analysis Education and Experience - B.E/B.Tech or Masters Degree in Technical Discipline - Experience of 1-3 years - Possession of professional certification mandatory: A+, Server+ - Possession of professional certification within a technical field e.g: MCSE, CCNA etc. will be preferred - Provided or led in technical support of an IT environment preferably with experience in supporting servers/networking.

Who We Are: Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner. Who You Are: This position will be Hybrid, but you will be working closely with the teams in the United States and Canada through video chat, instant messaging, e-mail, phone, and our software. It is important that you have excellent communication skills in English, both written and oral. We are a fast-paced company expanding rapidly, and we are seeking team members who will share our vision for the future and work collaboratively to accomplish Base8 goals. We pride ourselves on providing superior service to our clients, which includes attention to detail, following the processes in place, and being able to adapt to various situations. The Service Desk Director is responsible for managing the activities and responsibilities of the service desk team. As a part of this management, the SD Director is also responsible for providing high-level technical assistance to the team and ensuring service and support are provided to customers at agreed levels. Roles and Responsibilities: Manage service desk team members and their overall daily activities. Manage the dispatch process of service requests to ensure full utilization of resources. Manage the dispatch process of field technicians to ensure full utilization of resources. Improve usage of Support resources and increase the productivity of the team. Communicate with all parties in a constructive manner to guarantee customer expectations are met. Maintain awareness of all outstanding customer pre-and post-delivery issues and provide status to clients as necessary. Perform customer follow-up to verify final resolution and determine satisfaction level. Interface with appropriate technical personnel for customer problems that cannot be resolved effectively. Provide accurate reports and metrics to company management on the status of delivery Service Level Agreements across all clients. Understand service desk objectives and the role and function of each team member. Manage the team's development by ensuring that daily tasks and activities match their career interests. Assist the service desk team in design and development tasks. Ensuring that risks are identified, communicated, and mitigated and that services and projects are delivered successfully through to production. Additional Duties and Responsibilities: Identify areas for improvement and make constructive suggestions for change. Continually seek opportunities to increase customer satisfaction and deepen customer relationships. Escalate service desk issues to the CTO as required. Ensure consistency of existing systems through creating, maintaining, and enforcing standards/procedures for implementing solutions. Communicate escalated issues to customers: keeping them informed of progress, notifying them of impending changes, agreed outages, etc. Maintain specific knowledge of the customer and how our service relates to their business strategy and goals. Develop in-depth knowledge of the service catalog and how it relates to customers needs. Conduct performance evaluations and mentor those with less experience. Develop training programs to develop and refine the skills of the service desk team. Facilitate regular service desk team meetings and service board reviews. Document internal processes and procedures related to duties and responsibilities. Enter all work as activities, service tickets, or project tickets in ConnectWise. Review relevant publications and online materials to remain up to date with current and future trends emerging in the industry. Knowledge, Skills, abilities required: 15+ years of experience of IT/MSP experience, with ticketing system Professional IT Certifications, such as Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, Sonic Wall CSSA, Connect Wise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP Knowledge and experience in cross-functional management methods and techniques Knowledge of industry applications, processes, software, and equipment Strong organizational, presentation, and customer service skills Skills in strategic planning with an ability to think ahead and make long-term plans. Strong leadership skills and getting results with a strong customer orientation. Understanding of support tools, techniques, and how technology is used to provide services. Excellent communication skills in English, both written and oral.

Description and Requirements Basic Function Responsible for managing the IT Server operations for Pune Site Responsible for Operations, Incident and Problem Management for Server Domain This position will be the primary lead for all Pune business support activities on server platform , interacting with business, vendors and IT teams in India & US. Monitors overall server platform performance, including accountability for problem identification and escalation Essential Functions Provides technical guidance and consults with vendors and other systems support units to identify and resolve complex problems within business committed SLA s L3 Escalation point for end user computing issues (Software/Hard ware) from engineering perspective Understanding of Active Directory configuration, setup and other routine tasks Coordinating with core team for troubleshootin g/installation related to antivirus server, DC, DNS and DHCP> Good understanding of messaging architecture fundamentals (MS Exchange) Hands on experience for administrating Storage devices (Dell EMC NAS, SAN etc), Backup solution (Rubrik) Virtual Environment (VM ware) Server hardware & RAID configuration Database clustering ( SQL) Insure that problems and changes are properly documented, support groups notified, and issues resolved to prevent production impact to MetLife Ensure timely closure of Annual Budgeting, Monthly Accrual s to budget and define service level agreements with business partners Coordinate for Blackberry/sma rt devices configuration with US/India team Create and maintain documentation related to ISO 27001/ISO 20000 Work on Citrix and Azure VDI related issues Primary Internal Interactions Act as a SPOC for all internal & external audit and audit related requirements Work with IT procurement team to provide inputs related to server platform related procurement Primary External Interactions Monthly / quarterly performance reviews with vendors, who are providing technical / hardware support to MetLife Skills Technical Skills ITIL, MCSE/MCSA Preferably VMware certified Proficiency in MS-Visio, Project, PowerPoint and excel Citrix VDI Process Specific Skills Soft Skills (Mandatory) Excellent verbal and written communication skills ( English and Spanish) Understands how BPO operations are run and maintained Good negotiation and convincing skills Soft skills (Desired) Education Requirements B.E/B.Tech or equivalent course in IT Work Experience Requirements 6-7 years of experience with 3-4 in BPO/ITES environment Open for working in shifts aligned with US/India ...Less

Cyber Security Operations Center: (24*7 Monthly Rotation ) Continuous Security Information & Events Management (SIEM) monitoring the alert queue/ log using ELK Stack. Application security testing (SAST) with coding knowledge is an added advantage. Monitors health of Security Information & Events Management (SIEM) security sensors and endpoints in collects data and context necessary to initiate L2 work. Being part of maintaining the Security Information & Events Management (SIEM) solution components for high availability. Triages security alerts Configure asset/log connectors and collectors and fine tune their volume and logging levels. Generate incident and statistical reports and provide lessons learnt analysis. Accountable for carrying out CSOC activities and documenting as per defined SOPs and policies/procedures. Threat monitoring and intelligence. Vulnerability assessment and monitoring, Penetration Testing. Monitor latest information security industry threats and support the organization. Support the organization for ISMS/ ISO 27001 whenever needed. IT Security, Networking & System Administration certifications is a plus (CEH, Security+, CCNA, MCSE, Linux etc.) Knowledge on various IT security standards, frameworks is an advantage. What we offer International working environment Friendly and supporting colleagues Modern and cozy office premises Competitive base salary Several additional benefits, like: Health insurance Team building events Coffee, tea and other supplies in the office Opportunity to flex work hours and home office

The Senior VMware & Windows Engineer is responsible for designing, implementing, and maintaining the organizations virtualized infrastructure and Windows server environments. This role requires expertise in VMware technologies and Windows operating systems management to ensure high availability, performance, and security of IT services. What will you do in this role: VMware Environment Management: Design, deploy, and maintain VMware infrastructure solutions, including vSphere, vCenter, and NSX. Manage and optimize virtual machines and host environments, ensuring high availability and performance. Implement backup and disaster recovery solutions for virtual environments, ensuring data integrity and business continuity. Monitor and troubleshoot VMware performance issues, applying root cause analysis for effective resolution. Windows Server Administration: Install, configure, and maintain Windows Server operating systems in a multi-domain environment. Manage Active Directory, Group Policy Objects (GPO), and Domain Name System (DNS) services to ensure seamless integration and security. Develop, implement, and enforce best practices for Windows security, patch management, and system updates. Automate system administration tasks using PowerShell scripting to enhance efficiency and reduce manual interventions. System Integration and Collaboration: Collaborate with cross-functional teams, including network, security, and application teams, to ensure robust infrastructure integration. Provide technical support and guidance to team members and end-users on VMware and Windows-related issues. Develop and maintain system documentation, including architecture diagrams, configurations, and operational procedures. Performance Monitoring and Optimization: Utilize monitoring tools to assess and optimize the performance of VMware and Windows environments. Identify opportunities for improvement in system performance, availability, and scalability. What should you have: Bachelors degree in Information Technology, Computer Science or any Technology stream. 5+ years of experience in VMware technologies and Windows Server administration. VMware Certified Professional (VCP) and Microsoft Certified Solutions Expert (MCSE) certifications preferred. Strong understanding of networking concepts, virtualization best practices, and server hardware. Proficiency in PowerShell scripting and familiarity with automation tools. Desirable Skills: Experience with VMware Cloud offerings or hybrid cloud environments. Knowledge of security best practices for both VMware and Windows environments. Familiarity with storage solutions and technologies (SAN, NAS) and relevant backup solutions. Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation.

Continuous Security Information & Events Management (SIEM) monitoring the alert queue/ log using ELK Stack. Application security testing (SAST) with coding knowledge is an added advantage. Monitors health of Security Information & Events Management (SIEM) security sensors and endpoints in collects data and context necessary to initiate L2 work. Being part of maintaining the Security Information & Events Management (SIEM) solution components for high availability. Triages security alerts Configure asset/log connectors and collectors and fine tune their volume and logging levels. Generate incident and statistical reports and provide lessons learnt analysis. Accountable for carrying out CSOC activities and documenting as per defined SOPs and policies/procedures. Threat monitoring and intelligence. Vulnerability assessment and monitoring, Penetration Testing. Monitor latest information security industry threats and support the organization. Support the organization for ISMS/ ISO 27001 whenever needed. IT Security, Networking & System Administration certifications is a plus (CEH, Security+, CCNA, MCSE, Linux etc.) Knowledge on various IT security standards, frameworks is an advantage. What we offer International working environment Friendly and supporting colleagues Modern and cozy office premises Competitive base salary Several additional benefits, like: Health insurance Team building events Coffee, tea and other supplies in the office Opportunity to flex work hours and home office

The Director of Information Technology will work closely with Director of Finance in administering all IT related maintenance and services contracts and take a leadership role in establishing scope of the maintenance and services contracts, contract negotiations and bidding process. What you will do Knowledge of specific hospitality industry applications and interfaces Responsible for network support security of hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance - wired wireless, Network protection failover tools implementation (Firewall, web security, multi-homing devices, etc) Reasonable cost analysis, cost management and budgeting. Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food Beverage Point of Sales computer systems are available twenty-four (24) hours per day. Maintain effective support for end user support process, other systems, including back office, sales catering and human resources applications or any other property application. Maintain accurate records of system files, software and hardware issues and service requirements. Clear understanding of the purpose and reasons for internal controls. Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards notes database. Understand and familiar with hotel quality standards and service standards. Strong commitment to service. What you bring Experience working in hotels is considered an asset Negotiate and execute computer and data communications contracts to ensure compliance with their requirements. Good interpersonal and relationship-building skills and a team player with high energy levels to work with cross-functional teams. Technical background, MCSE or strong networking skills. Pro-active and inquisitive mind set to develop problem solving, decision making, conflict resolution and strategic thinking skills A working technical knowledge of hotel systems and operations. Strong Communication skills and an eye for attention to detail Good command over English Language Knowledge and connection to global VPN and other communication tools Background in Luxury Resort and Hotel considered an asset What we offer: Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Comprehensive Insurance coverage for Hospitalization and Personal Accident Complimentary Dream Holidays at other Four Seasons Hotels and Resorts Complimentary Employee Meals

Design, implement, and manage Windows Server (2016/2019/2022) environments in both on-premises and cloud infrastructures. Deploy and administer virtualized environments using VMware, Hyper-V, and cloud-based solutions. Maintain and support Active Directory, Group Policies, DNS, DHCP, and Certificate Management. Manage patching, security updates, and compliance using standard patch management tools. Develop automation scripts using PowerShell, Python, Terraform, or Ansible to improve system efficiency and reduce manual efforts. Support and administer Cisco UCS B & C class servers, including firmware updates and troubleshooting hardware issues. Provide expertise in Storage (SAN/NAS) and Backup solutions to ensure optimal performance, reliability, and disaster recovery readiness. Implement and maintain cloud-based infrastructure on Azure, AWS, and GCP, leveraging best practices for security, scalability, and cost optimization. Collaborate with cross-functional teams to ensure high availability, performance, and resilience of critical BFSI applications. Perform root cause analysis (RCA) and resolve server, storage, and backup issues. Maintain documentation, standard operating procedures (SOPs), and best practices for system administration. Required Skills & Qualifications: 7+ years of experience as a Wintel Engineer or in a similar role within the BFSI domain. Proficiency in Windows Server administration, including installation, configuration, and troubleshooting. Strong knowledge of VMware vSphere, Hyper-V, and cloud-based virtualization technologies. Experience with Active Directory, LDAP, Certificate Management, and authentication mechanisms. Hands-on experience in patch management and vulnerability remediation. Proficiency in scripting languages such as PowerShell, Python, Terraform, or Ansible. Expertise in managing Cisco UCS B & C class hardware. Strong understanding of enterprise storage (SAN/NAS) and backup solutions (e.g., Veeam, NetBackup, Commvault, Rubrik, etc.). Experience with cloud platforms (Azure, AWS, GCP) and cloud migration strategies. Basic to advanced Linux administration skills for hybrid Windows-Linux environments. Experience with high-availability, disaster recovery, and business continuity planning. Knowledge of IT security policies, compliance standards, and BFSI regulatory requirements. Excellent problem-solving, analytical, and troubleshooting skills. Strong communication skills with the ability to collaborate with both technical and non-technical stakeholders. Preferred Qualifications: Certifications such as MCSE, VCP, AWS/Azure/GCP Certified Solutions Architect, Cisco UCS Certified, Red Hat Certified Engineer (RHCE), or Terraform/Ansible certifications. Experience in high-availability and disaster recovery solutions for Windows, VMware, and Cloud environments. Familiarity with SIEM tools, endpoint security, and vulnerability management

Description and Requirements Position Summary The Firewall and Network Security Senior Analyst works to continuously improve MetLife s cybersecurity posture by providing firewall and network device security subject matter expertise. This role will primarily manage and improve the process to ensure enterprise firewalls and network devices (routers, switches and wireless access points) are adequately secured and monitored. In addition to strong technical knowledge of firewalls and other network devices, this role requires a high level of organization, excellent communication/collaboration skills with peers and all levels of management, and the ability to influence and to quickly re-prioritize and pivot as threats and objectives change. Key Responsibilities: Ensure security tools designed to perform periodic network device assessments and validate that they meet compliance standards and are updated Ensure security standards and baseline policies are in place on critical applications that are hosted on SaaS WAF tool Gain a solid understanding of firewalls various security features and help deploy those features efficiently. Work with the firewall engineering team to ensure firewalls are properly configured according to industry best practices and MetLife standards Maintain and enhance IDS/IPS standards; Document, review and approve traffic configuration rules Responsible for helping create a firewall analytics and dashboarding process based on Splunk Maintain and document security policy and standards for all authorized network devices (Firewalls, routers, switches, wireless access points). Proactively identify and make recommendations on potential security issues and solutions. Knowledge, Skills and Abilities Education Bachelor s degree in computer science, information systems or related field, or equivalent work experience Experience Candidate must have a combined minimum of 7 years hands on experience in the fields of IT and Cyber Security Experience managing, implementing, and supporting the core functions of Akamai Kona Site Defender Experience with Cisco routers, Palo Alto firewalls ; Experience with APs and Wireless Controllers ; Experience with SolarWinds Network Performance Monitor and Network Configuration Manager ; Ability to interpret PCAPs; Experience with BlueCoat, WAF; Familiar with CSC 11,12,15 Knowledge and skills (general and technical) Strong grasp of operational processes, IT general controls, security controls and vulnerability management Candidate must have experience working in complex, diverse and international environments and possess excellent communication and presentation skills Ability to lead and influence team members and cross-functional teams Experience managing projects involving interdepartmental teams and external vendors / third parties Experience in application security best practices and how to mitigate common attack vectors Other Requirements (licenses, certifications, specialized training if required) Ability to perform basic scripting to analyze and automate repeatable processes Relevant industry certifications such as CISM, CISSP, CISA, CCNA-Security, Security+, MCSE, GSEC, GIAC, PMP, LEAN and Six Sigma are desired Working Relationships Internal Contacts (and purpose of relationship): All Internal GOSC Stake Holders External Contacts (and purpose of relationship) If Applicable Stateside Client/ Engineers from different regional Security teams

The System Administrator will be responsible for managing and maintaining the company's IT infrastructure, with a focus on Windows Server environments and VMware virtualization technology. This role requires deep technical knowledge, along with 3-5 years of relevant experience. Key Responsibilities: 1. Manage and maintain the VMware virtual environment, including VM provisioning, adding disk space, and making VM changes. 2. Administer Windows Server environments (2012/2016/2019/2022) including system installation, configuration, and troubleshooting. 3. Ensure system availability and performance through monitoring and capacity planning. 4. Manage backups and restore protocols to ensure data integrity and availability. 5. Implement and manage high-availability solutions such as failover clustering, replication, and load balancing. 6. Perform system updates and upgrades, as well as hardware and software migrations. 7. Work on support tickets and provide technical support and guidance to users and other administrators. 8. Document procedures, systems configurations, and network layouts. 9. Support Active Directory, including making DNS changes, creating service accounts, and troubleshooting Active Directory services Qualifications: 1. Bachelors degree in computer science, Information Technology, or a similar field, or equivalent experience. 2. 3-5 years of proven experience as a System Administrator in a similar role. 3. Strong knowledge of Windows Server operating systems. 4. Proficiency in VMware ESXi and vCenter management. 5. Familiarity with backup and recovery software. 6. Excellent problem-solving and communication skills. 7. Certifications like VCP (VMware Certified Professional) or MCSE (Microsoft Certified Solutions Expert) are a plus. Work Environment: 1.This is a full-time position. 2.Candidates must work at least 4 days a week from the office. 3.Candidates should be ready to work in shifts. This team supports 24X7 on a rotating schedule.

Role:Hardware Design Engineer Module Lead Location- Chennai,Hyderabad,Mumbai,Pune,Kochi,Thiruvananthapuram,Visakhapatnam, Mysore About the Role: We are seeking a Hardware Design Engineer Module Lead to lead the development and integration of hardware systems and subsystems within our electronic warfare (EW) and radar systems. As a Hardware Design Engineer Module Lead Design and develop subsystems and systems as per technical specifications. Lead a team of engineers, providing guidance and resolving technical challenges. Ensure that all designs meet the technical and performance standards. Design, develop, and integrate hardware modules into subsystems and systems based on specifications and standards. Attend progress review meetings and update management. Mentor and guide a team of hardware engineers. Address technical challenges encountered during development. Develop and execute comprehensive test plans for hardware modules, cable sets, and subsystems. Prepare and maintain technical documents, including cable sets, module readiness documents, and test reports. Work closely with cross-functional teams, including mechanical, embedded software, and project management. Communicate project updates and technical resolutions to stakeholders. Qualification: Bachelors or Masters degree in Electronics/Electrical Engineering or related fields. 3 to 13 years of experience in embedded hardware design, specifically in electronic warfare or related fields. Proven track record in designing systems and subsystems from defined architectures. Expertise in RF and digital concepts, as well as hands-on experience with RF and digital measuring equipment. Preferred Skills Experience with the latest digital and RF technologies and testing methodologies. Proficiency in simulation and design tools for hardware development. Ability to evaluate system performance and conduct module testing. Strong organizational and multitasking skills in a fast-paced environment.

Delivering IT Infra services to LT Group as per defined SLA. Working with stakeholders across unit and abroad to deliver network connectivity. Review networks for capacity and upgrade/downgrade where required. Ensure high performance of networks using new technology where required. Competencies : IT infrastructure operations. Hands on experience in various fields of IT infra such as networks, Systems (Linux). Any information security experience, systems, network certifications (MCSE/CCNA) will be an advantage Aptitude and willingness to learn new technologies in IT infrastructure Good Presentation and Communication Skills Exposure to windows environment/Ent Storage - desirable Exposure to Data Center and related technologies - desirable

Deepija Telecom Pvt. Ltd. is seeking for skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing technical assistance and resolving issues related to Windows and Linux operating systems. You will work closely with customers to understand their concerns and provide timely and effective solutions. Additionally, you will collaborate with cross functional teams to escalate and resolve complex technical problems. Job Responsibilities: Provide technical support and troubleshooting assistance to customers via various channels (phone, email, chat, etc.) related to Windows and Linux operating systems. Diagnose and resolve hardware and software issues on Windows and Linux platforms. Assist customers with software installations, configurations, and upgrades. Identify and document customer issues, inquiries, and resolutions in a detailed and accurate manner. Collaborate with internal teams, including developers and system administrators, to escalate and resolve complex technical problems. Continuously expand knowledge and expertise in Windows and Linux systems to effectively support customer needs. Create and maintain technical documentation, knowledge base articles, and FAQs for customer reference. Provide training and guidance to customers on Windows and Linux best practices and troubleshooting techniques. Qualifications: Bachelor s degree in Computer Science, Information Technology, or a related field (or equivalent experience). Solid experience in providing technical support for Windows and Linux operating systems. Proficiency in diagnosing and troubleshooting hardware and software issues on Windows and Linux platforms. Strong knowledge of Windows and Linux operating systems, including installation, configuration, and administration. Familiarity with networking concepts and protocols. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills to effectively interact with customers and internal teams. Ability to work in a fast-paced environment and handle multiple priorities effectively. Relevant certifications (such as MCSE, and RHCE) would be a plus

The IT Service desk Analyst supports and coordinates requests and issues across the assigned areas of Information Technology (IT) operations. Principal Accountabilities Provide support to the respective departments or users by monitoring the ServiceNow rightshore queue for incidents and requests. Providing support for the local area network (LAN) of India office and reporting any issues or concerns to the reporting supervisor/manager. Responsible for IT Asset and Security management for the computers and related equipments of the designated locations. Managing the IT asset tracker and conducting periodic audits on the IT assets in accordance with the tracker. Support the Right Shore team in the procurement of hardware and software, as well as subcontractor services, in coordination with the respective corporate IT departments. Perform any other relevant duties as assigned to the position by senior management. Knowledge & Skills Extensive knowledge of supporting and troubleshooting Windows IT Systems and network infrastructure. Comprehensive knowledge of standard office software applications including word processing, spreadsheets, presentations, flowcharting. Ability to organize and prioritize multiple work assignments, work with little supervision, and work well under pressure. Good interpersonal and communication skills with the ability to communicate effectively with all levels throughout the organization. Experience & Education Five (5) years of experience with information technology environment with strong background in support, system & network infrastructure. Bachelor’s degree in an associated discipline preferred. Experience in working in a customer oriented professional environment. CompTia A+, MCSE certification. Any additional technical certifications in IT focus areas is an advantage. Physical Requirements/Working Environment Typically works in normal office environment with controlled temperature and lighting conditions. Travel International travel required as needed.

Thornton Tomasetti applies engineering and scientific principles to solve the world s challenges. An independent organization of creative thinkers and innovative doers collaborating from offices worldwide, our mission is to bring our clients ideas to life and, in the process, lay the groundwork for a better, more resilient future. We provide support and opportunities to our employees to achieve their full potential and cultivate a rewarding career. Thornton Tomasetti is looking for a Senior IT Support Technician who can thrive in a varied and interesting hands on-support role. This includes local and remote end-user IT support, Onboarding of New Hires and maintenance/availability of the local IT Infrastructure. For IT professionals who like to take initiative, collaborate with a great team and accomplish things you can be proud of, this is a great place to work. We foster an open, communicative culture that empowers our teams to share knowledge and ideas across all levels and disciplines. The Role The Senior IT Support Technician will need a broad technical skillset, excellent communication skills and ability to work and collaborate with the wider IT Team, who are based in the US, Canada, UK, Vietnam and India. Responsibilities: Provide first and second level technical support to office-based users in Mumbai and remote users in the US, to ensure timely resolution of end-user issues. Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software. Onboarding of New Hires. Assist with Project Work including office moves, integrations, secure work etc. Support local IT, Infrastructure, Audio Visual and information security requirements, in accordance with global standards. Qualifications: Diploma or university degree in computer science. Must have at least 3 years equivalent work experience. Preferred Certifications: A+ (MSCA, MCSE and/or MTA. ITIL qualifications would be advantageous. Network+ certification a plus). Infrequent evening/weekend work will be needed with occasional visits to other APAC offices, as required. Thornton Tomasetti Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Thornton Tomasetti are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here , select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms. Beware Of Recruitment Fraud: Scammers may attempt to impersonate Thornton Tomasetti. Messages from our firm come only from the ThorntonTomasetti.com domain, Thornton Tomasetti does not use any third-party recruiters. When in doubt, please contact us through our web form here and see how you can protect yourself online here .

Agio is a hybrid managed IT and cybersecurity provider servicing the financial services, health care and payments industries. The company has extensive experience supporting the alternative investment space, specializing in hedge funds, private equity firms and asset managers. Agio offers technology hosting, monitoring, management, helpdesk, disaster prevention and recovery, as well as managed security, 360 cybersecurity programs, virtual CISO (vCISO) support and cybersecurity consulting. About Agio Agio is a hybrid managed IT and cybersecurity provider servicing the financial services, health care and payments industries. The company has extensive experience supporting the alternative investment space, specializing in hedge funds, private equity firms and asset managers. Agio offers technology hosting, monitoring, management, helpdesk, disaster prevention and recovery, as well as managed security, 360 cybersecurity programs, virtual CISO (vCISO) support and cybersecurity consulting. With over 250 employees, the company is headquartered in New York, NY with a diverse remote-first organization around the globe. For more information, please visit https://agio.com/ . We have team members in the US, UK, Canada, and India. Our remote work policy allows us to accommodate our employees need for flexibility. Our family forward mentality and work-life balance focus empower our employees to live their best life at Agio. RELEVANCE IMPACT The Database Administrator is directly responsible for integrity and security of data for our clients. Ensuring databases are running at their peak performance allows our clients to have the most up to date information when they need it, where they need it, in order to make the most accurate decisions possible. Communicating with the client when there is an issue is the highest priority, so the client knows when their data might not be at it s best. Your ability to work closely with the team will allow us to keep each other on the same page and to motivate each other to continue to improve. The ability to work without supervision will ensure we maintain our high quality service to the clients while allowing the team their turn to train and improve the team as a whole. RESPONSIBILITIES Reporting to the Associate Director of Database, you will: Deliver Excellent Customer Service Addressing automated incidents and client requests as they come in Communicate clearly and efficiently to clients Document and detail work performed in tasks Be an Owner of the DBA team Actively work to improve the service by automation and identifying ways to improve upon our processes Support your teammates in achieving team goals Consistently work to improve your knowledge of Data technologies Advanced DB Work Assist in designing, implementing, and testing all available HA/DR topologies in SQL Server Hands-on experience writing and optimizing TSQL Experience in working with Distributed Always on Availability Groups Experience handling databases which participate in both replication and always on together. Create reports, monitoring, and alerts to better support our clients Troubleshoot and resolve server, DB and query performance issues Understand and fix anti-best practices in DB design. REQUIREMENTS Applicants must possess: 7+ years of MS SQL Server experience Good to have PostgreSQL, MongoDB, Azure SQL DB, AWS RDS administration experience Extensive experience in designing, implementing, troubleshooting and fixing various HA/DR topologies with special focus on Transactional Replication and Alwayson Availability groups. Extensive experience in handling server, DB and query performance issues. Hands-on experience writing and optimizing TSQL Related formal database education or DBA certification Excellent written, verbal and interpersonal communication skills Strong analytical and problem solving skills Strong understanding of database platforms in an enterprise infrastructure with the ability to utilize database administration tools The strongest candidates will also have: Industry certifications (MCSA, MCSE, DP-300) Ability to meet stringent deadlines and handle multiple tasks Familiar with Change Management and ITIL processes Ability to provide timely and informative follow-up to end-users Ability to efficiently prioritize and organize competing work demands with little oversight Agio is a blend of who we are and what we aspire to be. As an equal opportunity employer, we embrace diversity and are committed to creating an inclusive culture that allows each of us to do our best work and be our best selves. We welcome all interested individuals to apply and encourage applications from people with disabilities, diverse ethnic and cultural origins, veteran status, and people from all races, religions, gender identities, sexual orientations, and expressions. We encourage you to apply if you see a fit between you and the opportunity.

The IT Service desk Analyst supports and coordinates requests and issues across the assigned areas of Information Technology (IT) operations. Principal Accountabilities Provide support to the respective departments or users by monitoring the ServiceNow rightshore queue for incidents and requests. Providing support for the local area network (LAN) of India office and reporting any issues or concerns to the reporting supervisor/manager. Responsible for IT Asset and Security management for the computers and related equipments of the designated locations. Managing the IT asset tracker and conducting periodic audits on the IT assets in accordance with the tracker. Support the Right Shore team in the procurement of hardware and software, as well as subcontractor services, in coordination with the respective corporate IT departments. Perform any other relevant duties as assigned to the position by senior management. Knowledge Skills Extensive knowledge of supporting and troubleshooting Windows IT Systems and network infrastructure. Comprehensive knowledge of standard office software applications including word processing, spreadsheets, presentations, flowcharting. Ability to organize and prioritize multiple work assignments, work with little supervision, and work well under pressure. Good interpersonal and communication skills with the ability to communicate effectively with all levels throughout the organization. Experience Education Five (5) years of experience with information technology environment with strong background in support, system network infrastructure. Bachelor s degree in an associated discipline preferred. Experience in working in a customer oriented professional environment. CompTia A+, MCSE certification. Any additional technical certifications in IT focus areas is an advantage. Physical Requirements/Working Environment Typically works in normal office environment with controlled temperature and lighting conditions. Travel International travel required as needed.

0px> Who are we Amdocs helps those who build the future to make it amazing. With our market leading portfolio of software products and services, we unlock our customers innovative potential, empowering them to provide next generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees around the globe are here to accelerate service providers migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023. In one sentence Responsible to administer the operations of computer systems related to UNIX Windows operating systems, servers, virtualization and Cloud technologies. What will your job look like You will be responsible to build and maintain web, virtual, and client server environments for the enterprise. You will be expected to troubleshoot and resolve any IT service issues related to operating systems and servers; partner with the other infrastructure teams to troubleshoot and resolve related issues. You will need to leverage optimization techniques to maximize the efficiency of all computer systems and Implement and maintains a systems business impact assessment to prioritize system recovery in the event of a failure. You will build and implement software standards for operating systems, servers and virtualized infrastructure. You will also be expected to evaluate new technologies to meet business needs or to solve business problems. You will manage and lead Root Cause Analysis, Lessons Learned and prevention processes to provide high standard deliverables that meet SLA (Service Level Adherence) and ensure CSAT (Customer Satisfaction). All you need is... B.A/B.Sc. in computer science / Electronics / IT. 3 7 years of experience and sound knowledge of administering at least one UNIX platform (LINUX, AIX, Solaris, HP UX). Mandatory Skills Unix / Linux , RHEL , VMware / virtualization , hardware administration,Basic knowledge of storage Backup and networking concepts and Kubernetes Good to have storage Backup Experience Knowledge of VMware virtualization technologies. Knowledge of hardware administration (Physical servers, Enclosures). Basic knowledge of storage and networking. Sound knowledge of administering Windows Server Operating systems. Knowledge of Windows Infrastructure services like Active Domain, LYNC, DNS, DHCP 2 to 6 years of experience. Knowledge of at least one of the Virtualization technologies Any of the platform certifications, such as: RHEL, HP CSA, SCSA, MCP, MCSE, MCITP, MCSA Any of the Virtual Certifications such as: VCP, Citrix Why you will love this job: You will be working on market leading software for the telecommunications industry. You will be provided with a rare learning opportunity within an experienced team, to work on high end technology. You will be working within an extremely diverse and multi cultural environment, and a fast growing and dynamic organization.

Role : IT Infrastructure Lead Company : Feuji Software Solutions Pvt Ltd., Mode of Hire : Permanent Position Experience : 5 8 years Work Location : Hyderabad About Feuji Feuji, established in 2014 and headquartered in Dallas, Texas, has rapidly emerged as a leading global technology services provider. With strategic locations including a Near Shore facility in San Jose, Costa Rica, and Offshore Delivery Centers in Hyderabad, Vizag, and Bangalore, we are well-positioned to cater to a diverse clientele. Our team of 400 talented engineers drives our success, delivering innovative solutions to our clients and contributing to our recognition as a Best Place to Work For. We collaborate with a wide range of clients, from startups to industry giants in sectors like Healthcare, Education, IT, and engineering, enabling transformative changes in their operations. Through partnerships with top technology providers such as AWS, Checkpoint, Gurukul, CoreStack, Splunk, and Micro Focus, we empower our clients growth and innovation. With a clientele including Microsoft, HP, GSK, and DXC Technologies, we specialize in managed cloud services, cybersecurity, Product and Quality Engineering Services, and Data and Insights solutions, tailored to drive tangible business outcomes. Our commitment to creating Happy Teams underscores our values and dedication to positive impact. Feuji welcomes exceptional talent to join our team, offering a platform for growth, development, and a culture of innovation and excellence. Position Overview: We are seeking a skilled and experienced IT Lead to join our team and oversee the design, implementation, and management of enterprise-level IT infrastructure. This role requires deep technical expertise in O365 administration, cloud technologies (Azure, AWS), VMware, Active Directory, Windows servers, and networking. The ideal candidate will be responsible for leading a team while ensuring seamless integration and optimal performance of IT systems. Key Responsibilities: Lead the design and architecture of IT systems, including cloud infrastructure (Azure and AWS), Office 365, VMware virtualization, Active Directory, and Windows servers. Manage and administer O365 environments (Exchange Online, SharePoint, Teams, OneDrive), ensuring smooth deployment and operation. Design, implement, and optimize Azure and AWS cloud solutions, including cost management, security, and performance. Oversee the management and optimization of VMware environments (vSphere, ESXi, vCenter), ensuring efficient virtualization infrastructure. Administer Active Directory services, including user management, group policies, domain controllers, and federated identity management. Ensure the availability, performance, and security of Windows Server environments (2008, 2012, 2016, 2019), along with the deployment and maintenance of applications. Collaborate with the network engineering team to design and implement network solutions that integrate seamlessly with server and cloud infrastructure. Provide leadership and guidance to junior IT staff, helping with training and mentorship. Perform system monitoring and troubleshooting, ensuring minimal downtime and high availability of IT systems. Develop and implement disaster recovery plans, backup strategies, and ensure business continuity. Stay up-to-date with new technologies and industry best practices, offering recommendations to improve IT operations and security. Manage system updates, patches, and lifecycle management of hardware/software. Establish and maintain IT documentation, including architecture designs, network configurations, and operational procedures. Ensure compliance with internal and external security standards and regulatory requirements. Requirements: Minimum of 8 years of experience in IT infrastructure management, with a focus on cloud platforms, systems architecture, and administration. Experience with Office 365 administration, including Exchange Online, SharePoint, Teams, and OneDrive for Business. Proficiency in cloud platforms (Azure and AWS), including architecture, deployment, and management of cloud-based solutions. Strong experience with VMware technologies (vSphere, ESXi, vCenter), including system design, implementation, and performance optimization. Expertise in Active Directory administration, including group policies, domain management, trusts, and identity management. Advanced experience with Windows Server environments (2008, 2012, 2016, 2019) and associated services (DNS, DHCP, IIS, File Services). Basic knowledge of networking principles (TCP/IP, DNS, DHCP, VPN, VLANs, routing, switching) and security best practices. Strong problem-solving and troubleshooting skills with the ability to resolve complex technical issues. Experience with system backup solutions, disaster recovery planning, and business continuity strategies. Experience in managing IT projects from conception through to implementation, managing scope, timelines, and resources. Ability to collaborate with cross-functional teams and communicate effectively with both technical and non-technical stakeholders. Certifications such as MCSA, MCSE, VMware VCP, AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, Preferred Skills: Experience with automation tools and scripting (PowerShell, Python, Bash) for IT tasks and processes. Familiarity with hybrid cloud solutions and managing multi-cloud environments. Understanding of ITIL frameworks and their implementation in enterprise environments. Education: Bachelor s degree in Information Technology, Computer Science, or related field, or equivalent professional experience. Why Join Us Be part of an innovative IT team with exposure to cutting-edge technologies. Opportunity for career growth and advancement. Dynamic and collaborative work environment. Support for continuous learning and professional development.

Required Skills Technology | Operating System|Working knowledge on Virtualization technology like Hyper-V, VMware, commissioning of new guests Technology | Operating System|Maintain RAID and involve in mirroring and migration activities Technology | Operating System|Knowledge of different storage protocols such as ISCSI, FC, SCSI, CIFS, NFS etc Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | MCSE / VCP / AZ-104 Delivery Skills: 1. Troubleshooting and Management: WSUS, AV, DNS, related troubleshooting, GP Templates Creation, Adding or Removing of SPNS (Security Principle Names) OS Management - Windows server re-installation. Adding/Decommissioning domain, creating scripts for daily/weekly tasksy, OS Booting issues, Configuring page file for memory dump file collection, Turning and tweaking OS to get optimal performance 2. Restoration and other responsibilities: Work on resolution of complex or escalated issues from L2 engineer. Preparing RCA for major incidents and problem tickets. IIS Server changes, NLB Configuration, SSL Configuration and Management, Providing access to the sites, IIS Troubleshooting 3.Triage: Generally the L3 is the final level of escalation for all WintelandVMWare related issues. However in the event of an un-resolved incident which is taking longer than expected, the L3 eningeer is required to co-ordinate with the Data Center TDU COE team to get expert help and work towards the resolution of incidents. They will also engage and work with the respective TAC teams to resolve any product related issues or software bugs 4. Process Compliance: - Prepare RFCs and represent RFC in the change advisory board for approval of changes. Assign approved changes to L2 group to implement them - Conduct repeat incident analysis to identify proactive problem tickets and work on the premanent fix for the issues - Gather information from vendor, customer, analysis from the troubleshooting or investigation, resolution steps implemented and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer - Followthrough and execute the various Escalation Matrix (Vendor , Internal and Customer defined) - Ensure tickets are closed post user or customer communication, - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Software Systems Engineer 2 Description - Job Description Roles and Responsibilities: Responsibilities would include managing requests for new images through standard defined processes, development and implementation and improvement of those processes, coordinating and executing change control processes that apply to the deployment of images, communications to customer management and end-users as necessary Participates in complex technical assistance for service requests to develop new Windows 10 core images Work with the global PM s and global stake holders to understand the customer need and implement the same Participates in recommending semi-complex upgrades and/or improvements to standardize the customer image platforms. Supports the requirement definition, analyzes and writes specifications when required. Collaborates and communicates with internal partners regarding software systems design status, project progress, and issue resolution. Conduct research and develop solutions with the goal of increasing automation coverage. Actively participate in process improvement initiatives and help ensure overall product quality. Identify process bottlenecks (e.g. with requirements, design, implementation, etc.) and work with appropriate teams on improvement plans. Skills and Experience: Bachelors or Masters degree in Computer Science, Information Systems, or equivalent. Successfully applies knowledge of fundamental concepts, practices, and procedures of particular area of specialization. Typically 8+ years of successful experience in related field and successful demonstration of Key Responsibilities Imaging Tools like Symantec Ghost, DISM, ImageX. Must have expertise in Microsoft Deployment toolkit (MDT) and System Center Configuration Manger Operating Deployment (SCCM OSD). Strong PowerShell experience, and ability to understand other scripting languages Express difficult and complex concepts clearly and concisely both orally and in writing Write clear, logical reports, and instructions Help identify, create and/or implement processes or products to efficiently manage and enhance the quality management processes. Strong written and verbal communication skills. Ability to effectively communicate design proposals and negotiate options. Knowledge of BIOS in multiple platforms Hands on knowledge on development of UEFI BIOS, secure boot, boot guard etc. is preferable Debug and isolate BIOS issues and work with BIOS vendors for resolution Experience on AMT and Vpro provisioning would be plus Understanding and customization on hp diagnostics would be an added advantage Certification on MCSE, SCCM ITIL preferred. Working Area: Ability to apply basic level of knowledge to solve a variety of common business issues. Works on problems/projects of basic complex scope. Exercises independent judgment within defined practices and procedures to determine appropriate action. Acts as an informed team member providing analysis of information and limited project direction input. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations. Works on problems of standard complex scope. Job - Software Schedule - Full time Shift - No shift premium (India) Travel - Relocation - Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. If you d like more information about HP s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law - Supplement