212 Mcse Jobs - Page 3

The Role: 11:11 Systems is looking for a dynamic and experienced Enterprise Solutions Manager (ESM). reporting to the Manager of Premier Accounts, who will lead and manage technical service delivery for our Premier accounts. You will direct the design, implementation, and lifecycle management of 11:11 Systems solutions. As a trusted advisor, you will provide strategic business and technology support/counsel to your customers across both their production and recovery environments. As ESM, you will be responsible for relationship development and management across key internal and customer stakeholders and executives to help translate their business needs into action. What You ll Do: Document and understand the customer s current, future / desired state, business goals and challenges, capabilities, and IT investments. Based on this understanding provide technical and strategic direction from initial solution design to steady state, based on industry and 11:11 Systems best practices Serve as the single point of ownership for technology solutions and coordinate resources globally to optimize customer and 11:11 Systems value Implement and manage effective governance practices and procedures across contracted scope of responsibilities (including change, incident, request, event, problem, and vendor management) Develop highly productive customer relationships and become a Trusted Advisor by providing thought leadership to help shape and grow our value to the customer Direct lifecycle management (LCM) activities to maintain up to date technical documentation, including production & recovery configurations, run books and procedures, overall solution architecture document, recovery strategies / plans and contract changes Develop recovery strategies to meet customer RTO/RPO and conduct periodic testing to document recoverability Manage service / relationship risk areas and takes steps to mitigate. Contribute to securing renewals for expiring contracts by documenting and articulating our value to the customer. Participate in engineering efforts required to develop new capabilities to meet customer requirements, document results and sample deliverables. Identify sales opportunities and collaborate with Account Executives to grow revenue. Process customer self-service sales requests when needed. Meet/Exceed SLA targets by driving service management disciplines around incident, change, and problem management. Develop content and effectively lead Monthly Service Reviews and Quarterly Business Reviews (QBRs) and other strategic client meetings requested by the customer. Work supportively with colleagues, operating in a manner that is consistent with 11:11 s Code of Business Ethics and Company Values Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements. All other duties assigned. Who You Are & What You ll Bring: Bachelors degree in Computer Science, Engineering, or a related field 10+ years of professional IT experience with at least 3 years of demonstrated experience related to Enterprise focused TAM role, Solution Architecture and Customer facing Service delivery experience within complex environments. Technology certifications preferred, such as ZCP, VMCE, MCSE, CCIE, RHCE, VCP, CCDP, Cloud etc. At least one professional certification (e.g. ITILv3, TOGAF, PRINCE2 etc.), or equivalent demonstrable skills and experience. Functional knowledge and experience supporting the following: Zerto disaster recovery solutions Veeam backup and recovery solutions Virtualization; including VMWare & Hyper-Vs Networking; including SDN, VMWare NSX, routing and switching, security, and firewalls. Storage & backup services/administration. Database; Understanding of data models and data flows in complex multitier database and application environments. Windows & Linux OS administration. BCP & DR scenarios/solutions. Knowledge of Multi-Tier Application architecture design. Strong interpersonal skills, customer service skills and communication skills. Problem-solving skills to be able to resolve technical issues. Ability to train customers to use systems and software. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. Benefits: Healthcare Insurance Plan Life Insurance Paid Vacation & Holidays India Pension Scheme

with MCSE/MCITP certification Administration and Maintenance of Windows AD/ ADC/ DHCP/ DNS/ WSUS/ NTP servers Patch management of end points using CMS and WSUS Administration and Maintenance of NAS ( Network Attached Storage) HTML knowledge Host Imag

Responsibilities & Key Deliverables Rate Card Management & Vendor Selection: Request and analyze proposals from suppliers based on price and specifications. Select vendors for goods/services. Cost Negotiation with Suppliers: Manage RFIs, RFQs, and RFPs. Collaborate with Project Manager for technical ratings and conduct commercial evaluations. Negotiate costs with vendors, finalize contracts, and ensure approvals from senior management. Handle vendor registration and submission of documents for PO creation. Sourcing Strategy Execution: Oversee supplier selection, RFx processes, negotiations, and contract execution. Ensure supplier performance and logistics management. Contract Negotiation: Develop negotiation strategies for favorable terms. Focus on quality, cost containment, and process improvements while adhering to budgets. Coordinate with legal teams for contractual reviews and risk minimization. Vendor Shortlisting: Identify vendors for cross-functional services (e.g., SAP, HR applications). Purchase Order Processing: Extract pending PR data from SAP and verify details (e.g., payment terms, SLA). Generate POs and prepare weekly cash flow statements for approval. Collaborate with senior management for PO reviews and approvals. Dashboard & Procurement Efficiency: Improve P2P dashboards for enhanced MIS reporting. Lead transformation activities to boost procurement efficiency. Supplier Relationship Management: Establish long-term partnerships with industry suppliers. Legal Contract Processing: Facilitate NDA processing with legal teams. Invoice Management: Verify, assign, and submit invoices for payment. Resolve supplier invoice issues and errors related to processing. Conduct supplier training for invoice submission. Experience Experience of 16 years in Information Technology, 2 years in Procurement and 5 years in Budget Industry Preferred Qualifications Bcom \ MBA - Information Technology ASP, Java, Oracle Certified Professional, SAP MM and PS module, C++, Foxpro, MCSE, ITIL, Power BI General Requirements Primary Skills Improve Supplier Relationship Involve New Technology Lead in Innovation Develop Financial Skills Other Skills Increase Transperancy Analyse Key Perfomance Indicators (KPIs) Collaborate Effectively Customer Focus

So, what s the role all about The Managed Operational Services Engineer is responsible for the remote support and maintenance of the NiCE platforms at the customer site. The MOS Engineer will manage NiCE related issues and outages in a timely manner and enhance the clients ability to maintain the NiCE system. In addition, the MOS Engineer will assist with NiCE projects, installations, and change management as required to support the customer s environment and infrastructure. How will you make an impact Position reports on a day-to-day basis to MOS Manager. Knowledge of NiCE solutions - Engage/NTR Work directly with clients System Engineers to support the NiCE infrastructure across the customer s organization globally. Create record of the case and performing remediation in accordance to the severity of the case. Provide L1/L2/L3 support as required of the technical support for the NiCE product, and utilize, engage and co-ordinate efforts with suppliers/other representatives as needed. Assist clients Administrators with questions and problems associated with the configuration, administration, and management of users in the NiCE system. Document and maintain NiCE system specifications (Site Documentation) across all sites. Provide and evaluate proactive Health Checks on a daily, weekly and monthly basis. Perform MAC (Move/Add/Change) jobs Assist with NiCE projects, installations, and change management as required to support environment and infrastructure. Perform NiCE system maintenance across all sites as required. The MOS Engineer is expected to manage the customer relationship and expectations, communicate effectively, and troubleshoot and resolve technical issues. Effectively manage time and maintain regular communication and updates to both customer and management. Participate in training classes, or special projects as needed. Other roles and responsibilities may be assigned on an as needed basis. Have you got what it takes Must have a minimum of 8+ years of proven experience with the following: Experience working with voice and data networks in the capacity of design, implementation or project management. Microsoft operating systems, Networking, SQL, Security and VoIP technology. Telephony experience and certifications - TDM, VoIP and CTI - advantage. Telephony Experience with most common PBX, Switch and ACD Vendors - Avaya, Nortel, Aspect, Siemens and Cisco - advantage. CTI Experience with most common PBX, Switch, ACD and CTI vendors - Avaya Map-D, DLG, CV-LAN, AES (TSAPI), Nortel Symposium, Aspect Prospect, Portal, Contact Server (CMI), Siemens Call-Bridge, Cisco ICM, Genesys - advantage. HP, MCSE, MCP certifications - advantage. Certified on all NiCE Systems solutions - advantage. What s in it for you Enjoy NiCE-FLEX! Requisition ID: 7972 Reporting into: Tech Manager Role Type: Individual Contributor About NiCE

So, what s the role all about The Managed Operational Services Engineer is responsible for the remote support and maintenance of the NiCE platforms at the customer site. The MOS Engineer will manage NiCE related issues and outages in a timely manner and enhance the clients ability to maintain the NiCE system. In addition, the MOS Engineer will assist with NiCE projects, installations, and change management as required to support the customer s environment and infrastructure. How will you make an impact Position reports on a day-to-day basis to MOS Manager. Knowledge of NiCE solutions - Engage/NTR Work directly with clients System Engineers to support the NiCE infrastructure across the customer s organization globally. Create record of the case and performing remediation in accordance to the severity of the case. Provide L1/L2/L3 support as required of the technical support for the NiCE product, and utilize, engage and co-ordinate efforts with suppliers/other representatives as needed. Assist clients Administrators with questions and problems associated with the configuration, administration, and management of users in the NiCE system. Document and maintain NiCE system specifications (Site Documentation) across all sites. Provide and evaluate proactive Health Checks on a daily, weekly and monthly basis. Perform MAC (Move/Add/Change) jobs Assist with NiCE projects, installations, and change management as required to support environment and infrastructure. Perform NiCE system maintenance across all sites as required. The MOS Engineer is expected to manage the customer relationship and expectations, communicate effectively, and troubleshoot and resolve technical issues. Effectively manage time and maintain regular communication and updates to both customer and management. Participate in training classes, or special projects as needed. Other roles and responsibilities may be assigned on an as needed basis. Have you got what it takes Must have a minimum of 2+ years of proven experience with the following: Experience working with voice and data networks in the capacity of design, implementation or project management. Microsoft operating systems, Networking, SQL, Security and VoIP technology. Telephony experience and certifications - TDM, VoIP and CTI - advantage. Telephony Experience with most common PBX, Switch and ACD Vendors - Avaya, Nortel, Aspect, Siemens and Cisco - advantage. CTI Experience with most common PBX, Switch, ACD and CTI vendors - Avaya Map-D, DLG, CV-LAN, AES (TSAPI), Nortel Symposium, Aspect Prospect, Portal, Contact Server (CMI), Siemens Call-Bridge, Cisco ICM, Genesys - advantage. HP, MCSE, MCP certifications - advantage. Certified on all NiCE Systems solutions - advantage. What s in it for you Enjoy NiCE-FLEX! Requisition ID: 7973 Reporting into: Tech Manager Role Type: Individual Contributor About NiCE

So, what s the role all about The Managed Operational Services Engineer is responsible for the remote support and maintenance of the NiCE platforms at the customer site. The MOS Engineer will manage NiCE related issues and outages in a timely manner and enhance the clients ability to maintain the NiCE system. In addition, the MOS Engineer will assist with NiCE projects, installations, and change management as required to support the customer s environment and infrastructure. How will you make an impact Position reports on a day-to-day basis to MOS Manager. Knowledge of NiCE solutions - Engage/NTR Work directly with clients System Engineers to support the NiCE infrastructure across the customer s organization globally. Create record of the case and performing remediation in accordance to the severity of the case. Provide L1/L2/L3 support as required of the technical support for the NiCE product, and utilize, engage and co-ordinate efforts with suppliers/other representatives as needed. Assist clients Administrators with questions and problems associated with the configuration, administration, and management of users in the NiCE system. Document and maintain NiCE system specifications (Site Documentation) across all sites. Provide and evaluate proactive Health Checks on a daily, weekly and monthly basis. Perform MAC (Move/Add/Change) jobs Assist with NiCE projects, installations, and change management as required to support environment and infrastructure. Perform NiCE system maintenance across all sites as required. The MOS Engineer is expected to manage the customer relationship and expectations, communicate effectively, and troubleshoot and resolve technical issues. Effectively manage time and maintain regular communication and updates to both customer and management. Participate in training classes, or special projects as needed. Other roles and responsibilities may be assigned on an as needed basis. Have you got what it takes Must have a minimum of 4+ years of proven experience with the following: Experience working with voice and data networks in the capacity of design, implementation or project management. Microsoft operating systems, Networking, SQL, Security and VoIP technology. Telephony experience and certifications - TDM, VoIP and CTI - advantage. Telephony Experience with most common PBX, Switch and ACD Vendors - Avaya, Nortel, Aspect, Siemens and Cisco - advantage. CTI Experience with most common PBX, Switch, ACD and CTI vendors - Avaya Map-D, DLG, CV-LAN, AES (TSAPI), Nortel Symposium, Aspect Prospect, Portal, Contact Server (CMI), Siemens Call-Bridge, Cisco ICM, Genesys - advantage. HP, MCSE, MCP certifications - advantage. Certified on all NiCE Systems solutions - advantage. What s in it for you Enjoy NiCE-FLEX! Requisition ID: 7968 Reporting into: Tech Manager Role Type: Individual Contributor About NiCE

0px> Who are we Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5. 00 billion in fiscal 2024. For more information, visit www. amdocs. com In one sentence Design solutions, provide consultancy to business, and manage the operations of computer systems related to UNIX and Windows operating systems, servers, virtualization and cloud technologies. What will your job look like You will build and manage web, virtual, and client server environments for an enterprise environment. You will maintain the operations of all virtual, web, and client and server systems to ensure availability. You will handle escalations related to any IT service issues of systems and servers, and partner with the other infrastructure teams to troubleshoot and resolve related issues. You will leverage optimization techniques to maximize the efficiency of all computer systems. You will implement and maintain a systems business impact assessment to prioritize system recovery in the event of failures. You will train the technical support team on solving common system-related problems You will build and ensure implementation of software standards for operating systems, servers and virtualized infrastructures You will work with third-party vendors and consultant on developing system-specific skills You will evaluate new technologies to meet business needs or to solve business problems You will manage and lead Root Cause Analysis, Lesson Learned and prevention processes to provide a high standard of deliverables that meet SLA (Service Level Adherence) and ensure CSAT (Customer Satisfaction). You will devise and ensure implementation of system policies You will perform server performance and capacity management in order to maintain the sizing requirements for customers All you need is. . . Any of the platform certifications - RHEL, HP CSA, SCSA, MCP, MCSE, MCITP, MCSA Any of virtual certifications - VCP, Citrix B. A. /B. Sc. In Computer Science / Electronics / IT 7-8 years of domain experience Experience in the use of management, reporting and automation tools UNIX Administration : Sound knowledge of administering at least one Unix platform ( LINUX, AIX, Solaris, HP-UX) - at least 6 years of experience Knowledge of VMware virtualization technologies - at least 4 years of experience Knowledge of hardware administration ( Physical servers , Enclosures) - at least 5 years of experience Basic knowledge of storage and networking - at least 4 years of experience Windows Administration : Sound Knowledge of administering Windows Server Operating systems - At least 6 years of experience Knowledge of at least one of the Virtualization technologies ( VMware / Citrix) - at least 4 years of experience Knowledge of such Windows Infrastructure services as Active Domain, LYNC, DNS, DHCP - at least 6 years of experience Why you will love this job: You will be working within an extremely diverse and multi-cultural environment, and a fast growing and dynamic organization You will be provided with a rare learning opportunity within an experienced team, working on high end technology and solutions. You will be working on market leading software for the telecommunications industry

Job Description: Experience At least 7-9 years of relevant industry experience in AD and Supporting Technologies Operational outsourcing experience Global Customer remote management experience. Skills Team player: Ability and willingness to motivate and support others Excellent customer handling and presentation skills. Excellent spoken and written English proficiency Excellent Analytical, troubleshooting and Documentation skills. Flexible, self-motivated with the ability to work under pressure in an International and culturally diverse organization. Willing to work on 24X7 rotational shifts MCSE, ITIL V3 Foundation certified are preferable. Technical Skills Windows 2008/2012/2016/2019/2022 Active Directory working knowledge Installation and configuration of Active Directory domain controllers. Perform AD server configuration according to installation check list Deployment of MS security hotfixes To perform upgrade of Active Directory environment, apply change management process Manage the system properties, system policies and services on active directory top level domain structure and to delegate control/administration on active directory lower level domain structure. Managing \ Performing \Troubleshooting , schema updates Management of Active Directory domain controller FSMO roles Managing \ Performing \Troubleshooting of Group policy objects (GPO) Add, remove and configure Active Directory sites, sitelinks and subnets Authorization of DHCP servers Managing \ Performing \Troubleshooting File Replication service (FRS) Diagnose and resolve problems associated with the Directory Replication service Configure and manage the AD DNS services Managing \ Performing \Troubleshooting TS license service on Active Directory domain controllers Create or remove Trust relationships Configure and manage the Directory Replication service AD Disaster recovery Ensure the overall security of the Active Directory domain. Conducting root cause analysis Perform Problem Management Scripting knowledge /experience in VB Script, PowerShell. Knowledge on ADAM / PKI and Quest Recovery tools will be added advantage Deep level troubleshooting skills on Active Directory and core infrastructure services like DNS/DHCP Deep level troubleshooting skills on Azure AD/Entra Connect. Working Knowledge of AD Federation Services (ADFS 2.0 & 3.0). Installation and configuration of Active Directory/ADFS PKI knowledge. Working knowledge of Certificate on ADFS/ADFS Proxy Server. Perform ADFS configuration according to installation check list. Configure relying party trusts and Addition/Modification/Deletion of claims. Configuration of Claim Provider Trust. Monitoring and alerting Tools support - Resolving issues raised from OVO alerting. DR Exercise - Perform full Disaster recovery failover testing, Ensuring ADFS functionality in the event of a DR situation. Proving ADFS Metadata to Application Team. Providing XML Application Metadata to AD Team. Configure and managing \ Performing \Troubleshooting Entra Connect server. Managing \ Performing \Troubleshooting Entra connect Sync issues. Configure sync rules and transformation rules. Ensuring successful sync to cloud. Knowledge on Migration tools (ADMT/Quest ODM/Binary Tree) At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

As an ITS Support Engineer at Amazon, you'll be the go-to expert for corporate employees, providing seamless end-to-end services and frictionless on-site technical support to ensure uninterrupted productivity. With an advanced understanding of IT standards, systems, and equipment, you'll work independently or collaboratively to manage projects, adapt quickly to new processes, and serve as a mentor for escalations. Your role involves engaging with Amazonians across teams, diagnosing and resolving a wide variety of specialized hardware and software issues, and implementing successful solutions. As part of the Amazon Helpdesk, you'll be the first point of contact for technical questions and problems, working with service managers and staff to maintain internal solutions and manage on-premises infrastructure. This dynamic position requires strong communication skills, technical and analytical competencies, and above all, a customer-obsessed mindset. you'll have the opportunity to develop your career while supporting Amazons unique corporate infrastructure, service platforms, and employees, making you a crucial part of the IT Services Team in maintaining the companys innovative and efficient work environment. As a dedicated IT Support Professional, responsibilities encompass providing comprehensive ticket-based, walk-up, and remote Help desk support across Amazons multi-site environments, while delivering high-quality, hands-on troubleshooting and resolution of technical issues. The role involves managing service provider engagements, overseeing routine processes including new hire onboarding, computer lifecycle management, asset inventory, imaging, warranty support, and hardware recycling. Key functions include participating in process development and implementation, researching and deploying new hardware/software solutions, and evaluating system health through log analysis. Critical responsibilities include providing on-call support for high-severity incidents and serving as an escalation point of contact for the team, while assisting with activities to triage and escalate system or network outages to minimize downtime. The position requires effective understanding and execution of change management activities in a high-availability environment, along with active collaboration with partner teams and vendors on continuous improvement projects, defining requirements, and managing execution to deliver operational excellence and value. The role demands strong problem-solving skills, a commitment to expanding technical expertise, and staying current with IT policies and emerging technologies to ensure optimal system performance and reliable IT service delivery. A day in the life Seeking a customer-focused IT Support Associate who excels in Windows/Mac/Linux OS deployment, remote technical support, and comprehensive user hardware/software/peripheral assistance, while demonstrating expertise in LAN troubleshooting and hardware asset management. The ideal candidate will maintain detailed documentation while handling a high volume of urgent requests, displaying innovation, energy, and adaptability in new processes. They must be self-motivated, able to work independently with minimal supervision, and maintain high productivity levels while managing ambiguous situations. This role requires someone who combines strong technical capabilities with genuine curiosity, commitment to team success, and an initiative in delivering hands-on IT support across all platforms. 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience and experience in the AV sector with a proven record of effectively commissioning, configuring, troubleshooting or installing corporate AV systems Microsoft MCSE, MCITP Systems Administrator (Active Directory) experience ITIL Knowledge Experience in Linux, Microsoft, and network systems administration Experience working with AV technologies such as Extron, Crestron, BiAmp, Cisco, Shure and Poly; control systems, DTP systems, matrix switchers, extenders and audio DSPs Excellent troubleshooting, problem-solving and diagnosis skills with a strong understanding of signal flow Experience with network technology including video and audio over IP (eg Dante/AES) Candidates should be results oriented and delivery focused with demonstrated experience working with corporate users and engineering teams. Analytical abilities and proven problem-solving skills; must be a real troubleshooter who excels at spotting issues and monitoring problems. Ability to establish and build healthy working relationships and partnerships with peers, customers, vendors and suppliers Excellent communication, interpersonal and presentation skills, both oral and written communication Strong prioritization and organizational skills with attention to detail Ability to multi-task and handle multiple priorities in an innovative and fast paced environment. Strong verbal and written communications skills, including an ability to effectively communicate with both business and technical teams. Ability to manage high priority projects Ability to travel up to 10% At least 5 years of related industry experience in an enterprise environment. Candidates should be results oriented and delivery focused with demonstrated experience working with corporate users and engineering teams. Analytical abilities and proven problem-solving skills must be a real troubleshooter who excels at spotting issues and monitoring problems. Ability to multi-task and handle multiple priorities in an innovative and fast paced environment. Strong verbal and written communications skills, including an ability to effectively communicate with both business and technical teams. Significant experience supporting users and their hardware and software. Experience with AD Systems Administration in a mixed operating system environment Chrome OS, Windows and Unix. Knowledge of networking hardware and concepts. Crestron DMC-T or DMC-E Certification ITIL Certified SynAudCon Training CTI-P101 Foundations of Crestron Programming Certification CompTia Network+ and Cisco Certified Network Associate (CCNA) Additional Certifications or formal training by AV manufacturers (eg, Crestron, Extron, Biamp, QSC, Cisco, Dante, etc)

Hi, Greetings from Sun Technology Integrators!! This is regarding a job opening with Sun Technology Integrators, Bangalore. Please find below the job description for your reference. Kindly let me know your interest and share your updated CV to nandinis@suntechnologies.com ASAP. The Senior System Administrator (SA) is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. Responsibilities : Ensure long-term requirements of systems operations and administration are included in the overall information systems planning of the organization. Responsible for the installation, maintenance, configuration, and integrity of computer software Participate in technical research and development to enable continuing innovation within the infrastructure. Develops and promotes standard operating procedures Responsible for installing, configuring, and maintaining Windows servers, including web servers, DB servers, and network servers in support of business processing requirements Performs software installations, patches and upgrades to operating systems and layered software packages Experience with setup and monitoring of Backup Solutions Helps Monitor and perform troubleshooting of event logs Maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation Required Experience or Knowledge of the following technologies/functions: 5+ years of experience MCSA or MCSE Certification in Windows Server 2012/2016 required Security + Certification required Self-motivation and strong organizational skills Advanced Active Directory skills including GPOs, building and upgrading domains, forests, RODC server core, site topology, domain & trust, LDAP integration with apps, security/delegation control, TCP/IP DNS, DHCP, Schema update and certificate trust Managing and monitoring AD Inter and Intra replication, DNS Zones and records. Ensuring the proper assignment and configuration of FSMO roles. Configuring forest-wide Lightweight Directory Access Protocol (LDAP) settings. Good knowledge of TCP/IP networking and protocols (DNS, ICMP, SMB, SSL/TLS, etc.) Strong experience on Windows 2012 & 2016 troubleshooting and Clustering concepts Excellent technical knowledge of Active Directory, MDT for OS deployment, DNS, DHCP, email administration, Hyper-V, Bit locker, Patch management. Support IT infrastructure systems and services with 24x7 on-call rotating support Hands-on expertise on DNS, DHCP, TCP/IP, Routers Ability to troubleshoot network issues - LAN & Wireless Experience handling enterprise-level anti-virus, intrusion detection Experience handling Windows & Mac machines with knowledge of Active Directory Laptop Desktop, Server Troubleshooting, Active Directory Management, VPN and Network Troubleshooting, Excellent Communication Skills Hands-on experience in managing and troubleshooting Apple, Windows devices. Desktop Support with impactful problem-solving techniques. installation and troubleshooting of basic applications like excel, outlook, word, acrobat reader, WinZip/7zip Configuration and troubleshooting and of Cisco Manageable switches Good knowledge in OSI Layer, LAN WAN. VLAN configuration and troubleshooting Good knowledge in IP Addressing, Troubleshooting network issues Site to site VPN Configuration, SSL VPN configuration, Troubleshooting VPN issues Troubleshooting and installation of Antivirus console and installation to the clients Firewall configuration and troubleshooting, Configuration of firewall rules Configuration and troubleshooting of Antivirus/antispam/SMTP filters in the firewall Configuration and troubleshooting of SAN/NAS devices, RAID configuration Configuration and troubleshooting of Backup application Configuration and troubleshooting of web (IIS/Apache) applications Configuration and troubleshooting of IP-PBX, Configuration and troubleshooting of IP Phones Please let me know, if any of your friends are looking for a job change. Kindly share the references. Please Note: WFO- Work From Office (No hybrid or Work From Home) Shift Details: IST Shift -Rotational Shift-2 ways free cab facility(Pickup+Drop) Years of Exp-5 to 10 years Interview Mode- 1st round Virtual interview followed by F2F interview Thanks and Regards, Nandini S | Sr.Technical Recruiter Sun Technology Integrators Pvt. Ltd. nandinis@suntechnologies.com www.suntechnologies.com

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of yourself. We are counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and contribute to creating a better working world for all. As a Senior MS Dynamics professional with 7+ years of experience, your main responsibility will be to lead the effort in designing, building, and configuring Microsoft Dynamics applications (specifically CRM) while also acting as the primary point of contact. Your client responsibilities will include translating business requirements into CRM technical design and configuration requirements, leading design, build, test, and deployment efforts for Dynamics CRM technology solutions, providing hands-on functional and technical knowledge, and managing client relationships within the context of the role. Proficiency in MSCRM Dynamics with in-depth knowledge of Plugins, Workflows, JavaScript, CRM Portals, Web APIs, and Azure is essential. Having Power Apps skill set is a plus. You should also be proficient in the latest OOB features available in Dynamics CRM including Sales, Marketing Service, and Field service flows. Additionally, you will be responsible for providing technical estimates for solution implementation, and as a senior consultant, you are expected to excel in estimation methods and draw on experience/learning from multiple projects. Your people responsibilities will involve building a quality culture, fostering teamwork, leading by example, training and mentoring project resources, and participating in organization-wide people initiatives. Key qualifications include: - Must have a minimum of 7 years of experience in MS Dynamics CRM - Good exposure to XRM Implementations - Proficiency in at least 3 of the following modules in MS Dynamics CRM: D365 for Sales, Customer Service, Marketing, Field Service, Project Service Automation/Project Operations - Experience in planning and performing data migration into new systems, exposure to data migration process tools for CRM, and prior experience in complex integrations with CRM systems - Worked in Agile methodology and utilized ADO/VSTS to track user stories, bug fixing, and progress reporting - Experience in at least 2-3 end-to-end CRM implementations - Effective presentation skills to engage with audiences at various levels within the organization - Educational background of BE/B.Tech/MCA/MBA with 4 to 8 years of industry experience Preferred skills include prior experience in leading and working with globally distributed teams, familiarity with agile methodology, MCSE or MCSA certification, 4/5 end-to-end CRM Implementations including globally distributed ones, CTI integration experience, MVP recognition, and FTRSA recognition. EY is dedicated to building a better working world by creating long-term value for clients, people, and society while building trust in the capital markets. With diverse teams in over 150 countries, EY leverages data and technology to provide trust through assurance and helps clients grow, transform, and operate across various sectors including assurance, consulting, law, strategy, tax, and transactions. EY teams aim to ask better questions to find innovative solutions to the complex challenges facing our world today.,

Job Title: Windows/VMWare Administrator Experience: 2-5 Years Location: Hyderabad Interview Mode: F2F Min. Qualifications "2 to 5 years of experience in VMWare/Window Server, Server hardware, and Azure. Experience with hardware vendors like (but not restricted to) HP, Dell, Super Micro, servers - Exposure to NAS, SAN storage technologies. A person should have Good exposure to VMware virtualized platforms, Microsoft windows server patching & Clustering Should have Good Communication Skills. Preferred Qualifications Qualcomm is looking primarily for Windows Administrator with exposure to: Windows Server 2012.2016 & 2019 Operating Systems & Power Shell Virtualization technologies like VMWare, Hyper-V (Optional), VRA, VCF, Vrops In-depth familiarity and strong troubleshooting skills in Windows 2016,2019 and 2022. Good Working knowledge on Windows & ESXI Patching & Troubleshooting. Administration of physical and virtual infrastructure hosts in complex heterogeneous environments Azure Cloud compute, network & Monitoring knowledge Windows Clustering (Traditional & Always On) and troubleshooting. Working knowledge of all NAS/SAN protocols and how to implement Troubleshoot VMware-ESX-related incidents Reason for Request: Dell, HP & Supermicro Enclosures/Blade hardware platform is a plus. Partnering with different representatives across the company After-hours escalations relating to critical business activities Knowledge transfer among multiple team members and sharing of service responsibilities Relevant certifications (ITIL, MCSE-Server, etc.) will be a strong plus. Ticket management tools (Tools). Being a team player. Manage/handle Sev 1 tickets on priority. Operational support (Shifts) 24/7 IT services. This role requires the selected person to work in shifts in a 24X7 production environment Education-Required Bachelors/Masters degree in any stream.

For more than 40 years, Accelya has been the industry s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Key Responsibilities: Incident Management & Escalation: Address and resolve incidents escalated from L1 support, ensuring timely and efficient resolution of complex technical issues. Maintain a clear communication loop with users and L1 support to provide updates on incident status. Advanced Troubleshooting: Perform in-depth analysis and troubleshooting of technical issues related to hardware, software, networking, and IT systems. Use diagnostic tools and logs to identify root causes and implement solutions. Service Request Fulfillment: Manage and fulfill service requests, including software installations, configurations, system updates, and user account management. Provide advanced technical assistance in areas like system integration, network configuration, and application support. Escalation to Higher Support: For unresolved or complex issues that require specialized expertise, escalate incidents to L3 support or relevant technical teams. Ensure proper documentation and follow-up. Knowledge Base Maintenance: Contribute to the knowledge base by documenting troubleshooting steps, solutions, and best practices. Regularly update knowledge articles to ensure they reflect the latest solutions and technologies. Root Cause Analysis: Participate in root cause analysis for recurring issues, and work to implement long-term solutions to prevent future incidents. Provide feedback and suggestions to improve the overall IT environment. Performance Monitoring: Monitor system performance and proactively address issues such as network outages, hardware failures, or system downtimes. Assist with preventative maintenance to ensure systems run smoothly. Customer Service & User Communication: Maintain a strong focus on customer service by providing timely and clear communication to end users regarding their incidents, status updates, and resolution. Ensure users understand the solutions provided. Collaboration with IT Teams: Collaborate with cross-functional teams (e.g., L1 support, infrastructure, network, and development teams) to resolve incidents efficiently and implement system improvements. Documentation & Reporting: Accurately document and close tickets in the service management system. Provide detailed updates on incident resolution steps, including any root causes, workarounds, and solutions. Process Improvement: Continuously improve support processes by analyzing incident trends and identifying areas for optimization. Suggest improvements to enhance support efficiency and user satisfaction. Qualifications: Education: Bachelor s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. Experience: 2-4 years of experience in IT support, service desk, or technical support roles, with at least 1 year in L2 or higher support. Experience with complex system troubleshooting and incident resolution is required. Technical Skills: Strong knowledge of operating systems (Windows, macOS, Linux) and troubleshooting techniques. Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN). Proficiency in supporting enterprise-level software applications and cloud-based platforms (e.g., Office 365, G Suite, Salesforce). Experience with service management tools (e.g., ServiceNow, Jira, Zendesk). Experience with Active Directory, user account management, and group policies. Experience with remote support tools and diagnostic software. Knowledge of ITIL frameworks, particularly in incident and problem management. Soft Skills: Strong problem-solving skills with the ability to identify issues quickly and provide solutions. Excellent communication skills, both verbal and written, to explain complex technical issues to non-technical users. Strong attention to detail and the ability to document technical information accurately. Excellent customer service orientation with a focus on user satisfaction and effective issue resolution. Ability to work independently, manage multiple priorities, and function effectively in a fast-paced environment. Preferred: ITIL Foundation certification or other related IT service management certifications. Experience with cloud platforms such as AWS, Azure, or Google Cloud. Certifications such as CompTIA Network+, Microsoft Certified Solutions Expert (MCSE), or similar. Experience supporting virtual environments (e.g., VMware, Hyper-V). Knowledge of scripting languages or automation tools (e.g., PowerShell, Bash, Ansible) is a plus. What does the future of the air transport industry look like to youWhether you re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

As an ITS Support Engineer at Amazon, youll be the go-to expert for corporate employees, providing seamless end-to-end services and frictionless on-site technical support to ensure uninterrupted productivity. With an advanced understanding of IT standards, systems, and equipment, youll work independently or collaboratively to manage projects, adapt quickly to new processes, and serve as a mentor for escalations. Your role involves engaging with Amazonians across teams, diagnosing and resolving a wide variety of specialized hardware and software issues, and implementing successful solutions. As part of the Amazon Helpdesk, youll be the first point of contact for technical questions and problems, working with service managers and staff to maintain internal solutions and manage on-premises infrastructure. This dynamic position requires strong communication skills, technical and analytical competencies, and above all, a customer-obsessed mindset. Youll have the opportunity to develop your career while supporting Amazons unique corporate infrastructure, service platforms, and employees, making you a crucial part of the IT Services Team in maintaining the companys innovative and efficient work environment. As a dedicated IT Support Professional, responsibilities encompass providing comprehensive ticket-based, walk-up, and remote Help desk support across Amazons multi-site environments, while delivering high-quality, hands-on troubleshooting and resolution of technical issues. The role involves managing service provider engagements, overseeing routine processes including new hire onboarding, computer lifecycle management, asset inventory, imaging, warranty support, and hardware recycling. Key functions include participating in process development and implementation, researching and deploying new hardware/software solutions, and evaluating system health through log analysis. Critical responsibilities include providing on-call support for high-severity incidents and serving as an escalation point of contact for the team, while assisting with activities to triage and escalate system or network outages to minimize downtime. The position requires effective understanding and execution of change management activities in a high-availability environment, along with active collaboration with partner teams and vendors on continuous improvement projects, defining requirements, and managing execution to deliver operational excellence and value. The role demands strong problem-solving skills, a commitment to expanding technical expertise, and staying current with IT policies and emerging technologies to ensure optimal system performance and reliable IT service delivery. A day in the life Seeking a customer-focused IT Support Associate who excels in Windows/Mac/Linux OS deployment, remote technical support, and comprehensive user hardware/software/peripheral assistance, while demonstrating expertise in LAN troubleshooting and hardware asset management. The ideal candidate will maintain detailed documentation while handling a high volume of urgent requests, displaying innovation, energy, and adaptability in new processes. They must be self-motivated, able to work independently with minimal supervision, and maintain high productivity levels while managing ambiguous situations. This role requires someone who combines strong technical capabilities with genuine curiosity, commitment to team success, and an initiative in delivering hands-on IT support across all platforms. 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience and experience in the AV sector with a proven record of effectively commissioning, configuring, troubleshooting or installing corporate AV systems Microsoft MCSE, MCITP Systems Administrator (Active Directory) experience ITIL Knowledge Experience in Linux, Microsoft, and network systems administration Experience working with AV technologies such as Extron, Crestron, BiAmp, Cisco, Shure and Poly; control systems, DTP systems, matrix switchers, extenders and audio DSPs Excellent troubleshooting, problem-solving and diagnosis skills with a strong understanding of signal flow Experience with network technology including video and audio over IP (e.g. Dante/AES) Candidates should be results oriented and delivery focused with demonstrated experience working with corporate users and engineering teams. Analytical abilities and proven problem-solving skills; must be a real troubleshooter who excels at spotting issues and monitoring problems. Ability to establish and build healthy working relationships and partnerships with peers, customers, vendors and suppliers Excellent communication, interpersonal and presentation skills, both oral and written communication Strong prioritization and organizational skills with attention to detail Ability to multi-task and handle multiple priorities in an innovative and fast paced environment. Strong verbal and written communications skills, including an ability to effectively communicate with both business and technical teams. Ability to manage high priority projects Ability to travel up to 10% At least 5 years of related industry experience in an enterprise environment. Candidates should be results oriented and delivery focused with demonstrated experience working with corporate users and engineering teams. Analytical abilities and proven problem-solving skills must be a real troubleshooter who excels at spotting issues and monitoring problems. Ability to multi-task and handle multiple priorities in an innovative and fast paced environment. Strong verbal and written communications skills, including an ability to effectively communicate with both business and technical teams. Significant experience supporting users and their hardware and software. Experience with AD Systems Administration in a mixed operating system environment Chrome OS, Windows and Unix. Knowledge of networking hardware and concepts. Crestron DMC-T or DMC-E Certification ITIL Certified SynAudCon Training CTI-P101 Foundations of Crestron Programming Certification CompTia Network+ and Cisco Certified Network Associate (CCNA) Additional Certifications or formal training by AV manufacturers (e.g., Crestron, Extron, Biamp, QSC, Cisco, Dante, etc.)

Its a role for someone with a deep curiosity for cybersecurity, a proactive mindset, and a desire to improve enterprise security at scale. If youre motivated by continuous learning and thrive in fast- paced environments, wed love to talk to you. How You Will Make an Impact Act as a senior member of the Security Operations Center (SOC), independently handling and resolving incidents, while driving lessons learned and continuous improvement. Collaborate with global teams and develop best practices around processes, tools, and awareness. Perform in-depth analysis of complex security logs, SIEM events, and correlated data to identify, assess, and remediate threats. Maintain and improve existing security tools, create and refine use cases, and tailor configurations based on evolving threat intelligence. Conduct penetration testing, vulnerability assessments, and guide remediation efforts. Take a proactive approach to identifying risks, potential issues, and opportunities for improving the security posture of the organization. Contribute to 24/7 SOC capabilities, ensuring effective detection and response coverage. Participate in compliance and audit-related efforts by helping ensure system and policy adherence. Support SOAR platform integration and automation to improve incident response workflows. Mentor junior team members and promote a strong, collaborative team culture. What You Will Bring to The Table 4-5+ years in Information Security or related cybersecurity roles. Hands-on experience in a SOC environment, with deep exposure to SIEM and endpoint/network security. 2+ years of experience with cloud environments and cloud-native security tools. Experience with SOAR platforms and scripting (Python, PowerShell, Bash, etc.). Experience with penetration testing, vulnerability scanning, and vulnerability management processes. Working knowledge of Linux systems and syslog analysis from CLI. 2-4 years of systems analysis and incident handling. Strong grasp of cloud security concepts such as access control, data protection, threat detection, and compliance monitoring. Tools & Technologies: Azure Sentinel, QRadar, Splunk Cisco IDS/IPS, Palo Alto, McAfee Security Suite Tenable Nessus, ForeScout, Cisco ISE Comfortable with query languages such as KQL or SQL (considered an advantage). Operational knowledge of APIs is a plus.

Job Title: L3 System and Network Engineer Department: IT Infrastructure Location: KGA, Bangalore Reporting To: IT Manager Experience: 5+ years in similar roles Job Summary: We are looking for a skilled and experienced L3 System and Network Engineer to manage and support our IT infrastructure. This role involves high-level troubleshooting, system optimization, implementation of IT projects, and ensuring smooth operation of both on-premises and cloud network and server environments. Key Responsibilities: Provide Level 3 support for incidents, changes, and requests related to servers, networks, and systems. Perform root cause analysis and permanent resolutions for recurring issues. Maintain and administer Windows/Linux servers, Active Directory, DHCP, DNS, Group Policy, and file/print servers. Manage and monitor network devices including firewalls, routers, switches, and wireless access points (Aruba) Ensure server backups and disaster recovery plans are in place and tested. Configure, manage, and troubleshoot virtualization platforms . Support and maintain cloud infrastructure (Azure/AWS/Google Cloud) and Office 365. Perform performance tuning, patch management, and security updates. Work closely with the IT team for escalated issues and provide mentorship. Assist in planning and executing infrastructure upgrades, migrations, and new deployments. Maintain documentation for infrastructure, configurations, procedures, and policies. Required Skills & Qualifications: Bachelor's degree in computer science, IT, or related field. Certifications such as CCNA/CCNP, MCSE, VCP, or equivalent are preferred. Hands-on experience with Windows Server (2016/2019/2022), Linux systems. Strong knowledge of network protocols, routing, switching, VLANs, VPNs, and firewalls. Experience with monitoring tools Strong analytical and troubleshooting skills. Good communication and documentation skills.

Awdiz Institute - Navi Mumbai's No. 1 Training Institute is hiring for Full time Hardware and Networking Trainer who will also be responsible as a Lab Admin creating real time lab scenarios and working on high end monoitoring and troubleshooting tools.. As a Networking and Hardware Trainer, you will be responsible for designing and delivering comprehensive training programs to students, focusing on networking fundamentals, hardware configuration, maintenance, troubleshooting, and best practices. The ideal candidate should have a strong background in networking and hardware technologies along with a passion for teaching and mentoring students. Role: Hardware and Networking Trainer, A+/N+ Trainer, CCNA Trainer, Server Trainer, MCSE Trainer, MCSA Trainer. Job Responsibility: The Trainer will be responsible for taking batches of Hardware Networking which includes A+, N+, OS Software Installations & troubleshooting, Windows and Linux Servers and CCNA Networking. Deliver the content of the structured program in an effective manner according to the lesson plans provided Keep a track of progress of the learners and submit timely information to the management when requested from time to time Developing questions for the purpose of Assignments, Practice Questions, and Test Papers Daily Practice Worksheets etc Complete documentation of program and ensuring the all assessment and training quality. Establish training modules and ensure the understanding of learners with case studies, assessments, and hands-on sessions. Required Key Skills: Have updated knowledge in IT tools and certifications such as A+, N+, and CCNA. MCSE, MCSA, or Linux. Relevant certification is a must. Deep understanding of networking protocols, Windows Server, TCP/IP model, LAN, WAN, Switching, Firewalls, VPNs, Routing, and other hardware and networking concepts. Ability to manage a variety of training formats and learner levels

Role & responsibilities Work as a system engineer to handle IT Support activities for below responsibilities. a. End user Support b. Hardware Support c. Helpdesk Management d. Cloud Administration (office 365, Azure, AWS) e. Server Administration f. Anti-virus Administration g. ME Desktop Central administration, Application/Software deployment h. License Management i. IT asset management 2. Need to work in shift timings as per business requirement Preferred candidate profile 1. Knowledge on Windows desktop, laptop, servers, and peripherals. 2. Proven work experience as an IT Support Engineer, Technical Support Engineer, or similar role 3. Knowledge on Microsoft windows, Active Directory, Office 365 etc. 4. Knowledge on cloud computing like AWS, Azure 5. Network administration skills like CISCO, SOPHOS 6. Antivirus administration like Sophos, ESET, McAfee, Kaspersky etc.. 7. Helpdesk tool administration like ManageEngine desktop central, service desk plus etc. 8. Knowledge on license management like Microsoft, adobe, Autodesk etc 9. Address user tickets regarding hardware, software, and networking. Ability to perform remote troubleshooting and provide clear instructions. 10. Excellent problem-solving and multitasking skills, Customer-oriented attitude 11. Fluent in spoken and written English communication. 12. Ability to work in different shift timings. 13. IT Technical certifications MCP / MCSA/MCSE etc.

Designs, develops, modifies, adapts and implements short- and long-term solutions to information technology (IT) needs through new and existing applications, systems architecture, network systems and applications infrastructure. Reviews system requirements and business processes; codes, tests, debugs and implements software solutions. Under general supervision, implements and troubleshoots various information systems security software, following policies and procedures. Under general supervision, tests and validates solutions to remediate exploitable conditions on devices such as Web servers, mail servers, routers, firewalls and intrusion detection systems following established policies and procedures. Under general supervision, evaluates, codes and implements software fixes (patches) to address system vulnerabilities such as malicious code (e.g. viruses), system exploitation using SQL injection, cross-site scripting, buffer overflows, parameter tampering, hidden field manipulation, cookie poisoning, and Web services manipulation. Under general supervision, conducts security assessments of systems, networks and applications using penetration tests and ethical hacking tools and risk assessment/mediation methodologies to evaluate vulnerabilities. Prepares status reports on security matters to develop security risk analysis scenarios and response procedures. Has technical knowledge of security issues, techniques and implications across all existing computer platforms. Develops security solutions for routine to moderately assignments. Education Required: Degree qualified in Computers Science, Information Systems or other related discipline, or equivalent work experience. Experience Required: At least 3 years Special Qualifications: Is working towards any of the following Certifications and/or Professionalization status: CCIE (certified CISCO Internet Engineer), MCSE certification; GIAC Certified Windows Security Administrator (GCWN); GSEC, GCFW, GCIA, GCIH, GISO, GSNA, GCFA, GSLC; CISA, CISSP certifications; CIPP (Certified Information Privacy Professional).

Job description Job Title: Technical Support Executive Location: Pune Salary: 3 LPA 8 LPA Shift: Rotational Shifts and Rotational Offs Working Days: 5 Days Working, 2 Days Off Transport: Both Way Cab Facility Provided Freshers are welcome OR up to 1 year of tech support experience preferred Key Responsibilities: Provide technical support to international customers via phone, email, or chat Troubleshoot software/hardware issues and guide users through step-by-step solutions Escalate unresolved queries to the appropriate internal teams Maintain accurate records of customer interactions and resolutions Meet performance metrics including customer satisfaction, issue resolution time, and quality standards Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs Freshers are welcome; up to 1 year of tech support experience preferred Perks & Benefits: Competitive salary (3 LPA 8 LPA based on experience and performance) Both way cab facility Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Interested in Joining? Call or WhatsApp your resume to HR Ankita : +91 8840819455 Email: ankita02.hiresquad@gmail.com Please share this opportunity with friends who are actively looking for jobs!

Overview Responsibilities of this Role Oversight and management of client engagement for the big three Cloud providers, Amazon Web Services, Google Cloud Platform, and Microsoft Azure. A high level of communication skills both written and verbal. Provide Technical Reference Architectures for projects. Manage agency expectations for project delivery. Prepare, deliver, and discuss a quarterly service review with clients. Work with Azure/AWS/GCP architects to deliver appropriate architectures for clients. Work with support team leads, implementation engineers, and support staff to ensure appropriate problem resolution. Occasionally provide 3rd tier technical support and deploy highly complex solutions using IaC (Terraform and GitHub). Skills and Qualifications Bachelors degree in Computer Science, Information Systems, or a closely related field. Experience delivering Architecture for Cloud Technologies and solutions, Azure/AWS/GCP Certifications preferred. Minimum 10 years of IT-related experience. Minimum 5 years 3rd Tier support experience. Technical Account Management experience preferred. Working experience with ITIL best practices. Managed Service Provider (MSP) experience preferred. Experience managing an IT budget preferred. IT Technical Certification (i.e., MCSE, CNE, CCNP, CCSE) preferred. Experience writing technical documentation. Working experience in negotiating and maintaining SLA/SLM structure Working experience analyzing and reviewing SLAs

SUMMARY Cloud Administrator should be able to work independently on AWS or Azure cloud platform. This position requires Five (5) year of experience; out of which up to 3 years on data center operations and minimum 2 year on cloud services. Candidate should have intermediate knowledge of Linux / Windows technology, scripting, web server, database, and DevOps tools. Candidate should have hands on experience in diagnosing & troubleshooting cloud and platform level issues. Cloud Administrator should able to configure, monitor and manage cloud infrastructure based on AWS cloud best practice. Candidate should have hands on experience of migrating on-Premises workloads to Public cloud. Candidate should have proven capability to proactive address issues. KEY RESPONSIBILITIES Design, implement and manage cloud Infrastructure including but not limited to identity and Security, Monitoring, Data Storage, Business Continuity Define optimal design patterns and solutions for high availability and disaster recovery for applications Develop solutions architecture and evaluate architectural alternatives for private, public and hybrid cloud models, including IaaS, PaaS, and other cloud services Drive scope definition, requirements analysis, functional and technical design, application build, product configuration, unit testing, and production deployment Ensure delivered solutions meet/perform to technical and functional/non-functional requirements Provide technical expertise and ownership in the diagnosis and resolution of an issue, including the determination and provision of workaround solution or escalation to service owners Ensure delivered solutions are realized in time frame committed; work in conjunction with project sponsors to size and manage scope and risk Provide support and technical governance, expertise related to cloud architectures, deployment, and operations Demonstrate knowledge of cloud architecture and implementation features (OS, multi-tenancy, virtualization, orchestration, elastic scalability) Demonstrate knowledge of DevOps tool chains and processes Provide thought leadership in industry and to fellow team members across business and technical project Demonstrate forward thinking around where the organization is going and how technology can support these efforts Advocate and define cloud architecture vision from a strategic perspective, including internal and external platforms, tools, and systems Act as the coach and mentor to team members and technical staff on their assigned project tasks Develop a cohesive team and ensure their continued success Lead the definition and development of cloud reference architecture and management systems Conduct product work reviews with team members SKILLS AND EXPERIENCE 5+ years of architecture, design, implementation, and/or support of highly distributed applications (i.e. having an architectural sense for ensuring availability, reliability, etc.). 2+ years of experience in migrating” on premise workloads to the cloud. Oversight experience on major transformation projects and successful transitions to implementation support teams. Solid understanding of modern authentication protocols and a background in cyber security Deep understanding of cloud computing technologies, business drivers, and emerging computing trends. Understanding of cloud governance technologies for cost management and control. Understanding of common database technologies such as SQL Database/Server, Oracle, MySQL Exposure to multiple, diverse technologies and processing environments Knowledge of all components of cloud technical architecture Strong understanding of network architecture and application development methodologies Proven track record of building deep technical relationships with senior executives and growing cloud consumption share in large or highly strategic accounts. Proven track record of driving decisions collaboratively, resolving conflicts & ensuring follow through. Presentation skills with a high degree of comfort with both large and small audiences. Problem-solving mentality leveraging internal and/or external resources. Exceptional verbal and written communication.

Should have knowledge about Installation, Management and Maintenance of Windows Server 2003 2008 (Active Directory). Should have knowledge about Microsoft Exchange Server and Web Server installations . Should have basic knowledge about hardware and networking with hardware and network certification from a recognized institute. Should have knowledge about Microsoft servers and client operating systems with MCSE Certification. Should have knowledge about VOIP Should have knowledge about SQL server 2008 Should have knowledge about Firewalls, Anti Virus, System Assembling and basic trouble shooting for Hardware and Software.

Level L3 Communication Good Email Good Experience Range 5-7 Years Required Skills Set Very Good Communication skill, Fluent in English,Very good skill in MS Excel, PPT, word,Ensure Daily Operations managed with excellence like call response TAT, quality of response by Helpdesk Agents, Ticket logging quality monitoring and improving, plan and prioritize calls based on criticality, assuring IMAC filled for all the case etc. , Assure No misbehave with users by team, regular audit of IVR calls and share the reports, Prepare and provide daily, weekly and Monthly MIS, Ensure tickets are closed within the given SLA.Team Leader must have excellent communication skills, soft skills, To ensure for proper hand over / take over process at the time of any of his team member joins / leaves Havells, Participate in Major Incident and problem management, Must resolve escalated calls informed by centralized helpdesk and resident engineer, as the same time responsible to make sure engineer are able to resolve calls Salary Range 30000-35000 Qualification Graduation Certification Any Technical Certificate (e.g. Hardware Networking Course, Computer course, MCSE, CCNA) Technical Question Can you describe your leadership style and how you have successfully managed a service desk team in the past How do you handle performance evaluations and provide constructive feedback to team members What strategies do you use to motivate and engage your team, especially during peak times or challenging projects How do you prioritize and delegate tasks to ensure your team meets its goals and service level agreements (SLAs) Can you provide an example of a time when you had to resolve a conflict within your teamHow did you handle it What is your experience with the tools and technologies commonly used in a service desk environment, such as ITSM platforms (e.g., ServiceNow, JIRA) Can you describe a particularly challenging technical issue you helped resolveWhat was the issue and what steps did you take to solve it How do you stay updated with the latest trends and technologies in IT service management What is your approach to ensuring your team follows best practices in cybersecurity and data protection How do you ensure your team provides excellent customer service, even under high-pressure situations Can you give an example of a time when you had to handle a difficult or dissatisfied customerHow did you resolve the situation What methods do you use to monitor and improve the quality of service provided by your team How do you communicate complex technical issues to non-technical stakeholders or end-users How do you approach troubleshooting and resolving recurring issues reported by end-users Can you explain a process you have implemented that improved the efficiency of the service desk What is your process for prioritizing incidents and service requests How do you ensure that your team members are continuously developing their skills and knowledge Can you describe a training program or initiative you ve implemented to improve your team s performance How do you handle onboarding new service desk team members What key performance indicators (KPIs) do you monitor to assess the effectiveness of the service desk Can you provide an example of how you used data and metrics to improve service desk performance A critical system is down, and multiple users are affected. How would you manage the situation and communicate with stakeholders A team member consistently fails to meet performance expectations. How would you address this issue You receive a high-priority request from an executive that conflicts with current team workload. How do you handle the prioritization An important software update is scheduled, and you anticipate a surge in service requests. How would you prepare your team What is your vision for the service desk, and how do you plan to achieve it How do you ensure the service desk aligns with the overall goals and strategy of the organization Can you describe a time when you had to drive a significant change or improvement in your service deskWhat was your approach and the result