Sr. Associate - Voice WNS Global Services

2.0 - 6.0 years

0 Lacs

navi mumbai, maharashtra

On-site

Job Description: As a member of our team at WNS (Holdings) Limited, you will be responsible for various tasks related to ticket issuance, reissuances (exchanges), deep subject matter expertise in fare rules, schedule changes, name corrections, MCOs, Residuals, manual calculations, complex itineraries (international, multi-destination, different currencies), and more. Your role will require proficiency in Microsoft Office applications, including Outlook and Excel. In this position, you will also need to demonstrate the ability to effectively handle and diffuse difficult or irate customers, set clear expectations, and deliver information in a positive manner. Your goal will be to provide custo...

Posted 1 week ago

Apply

Sr. Associate - Voice WNS

2.0 - 6.0 years

0 Lacs

navi mumbai, maharashtra

On-site

The job involves various responsibilities related to ticket issuance, reissuances, fare rules, schedule changes, name corrections, MCOs, Residuals, manual calculations, and handling complex itineraries including international, multi-destination, and different currencies. Proficiency in Microsoft Office applications such as Outlook and Excel is required. The role also entails dealing with difficult or irate customers effectively, setting and managing expectations positively, and providing a seamless customer experience that fosters loyalty. The ideal candidate should have a minimum of 2 years of working experience in Sabre and Amadeus, with proficiency in the latest versions of both GDSs. Flu...

Posted 1 month ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.