Implementation - Specialist PRI INDIA IT SERVICES PRIVATE LIMITED

3.0 - 7.0 years

0 Lacs

pune, maharashtra

On-site

In a customer-facing environment, you will lead processing implementation projects of both technical and non-technical nature. Your role involves delivering standard and some complex implementation activities while ensuring the quality and reliability of the implementations. Your major accountabilities will include providing end-to-end project execution throughout processing implementation projects, assessing and documenting customer needs for implementation activities, guiding customers through applicable processing rules, specifications, and documentation, identifying appropriate processing implementation support documentation to be provided by customers, and handling multiple customer processing implementation projects simultaneously. To qualify for this role, you should hold a Bachelor's degree in Information Technology, Computer Science, Exact Sciences, Business, or possess equivalent work experience. Additionally, you should have three to five years of Information Technology system knowledge, a good understanding of network technology, applications, and project management, as well as familiarity with the 4-party model and the full transaction lifecycle for various brands. The ideal candidate will possess excellent interpersonal skills to interact effectively with customers, strong verbal and written communication skills, a self-starting attitude with a desire to learn independently, good project management skills, and the ability to manage change in a technical work environment. You should also be capable of understanding theories and principles with business impact and applying this understanding to the work environment, working in matrixed organizations and cross-functional teams, and providing basic training and overviews of functions within CIS. This role may involve occasional domestic and international travel to support project requirements.,

Posted 1 day ago

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Project Manager - Services Portfolio BMC Software

2.0 - 6.0 years

0 Lacs

pune, maharashtra

On-site

You will be joining a dynamic and inclusive team at BMC, where trust is not just a word but a way of life. Our award-winning company values diversity and giving back to the community. We strive for excellence every day in a fun and supportive work environment that allows you to balance your priorities. At BMC, your wins will be celebrated, and you will be surrounded by inspiring peers who will drive, support, and make you laugh. As a part of the BMC OneCS Success Central team, you will play a crucial role in integrating all Customer Success functions through a standardized Unified Service Delivery model. This role primarily focuses on Product-Market-Fit (PMF) and Go-To-Market (GTM) strategies. You will work on aligning our service delivery model to empower customers and partners with relevant content, processes, education, and tools to enhance the customer adoption journey. Your responsibilities will include supporting key projects to optimize unified service delivery, creating documentation defining service offerings, developing knowledge content for customer adoption, and drafting external collateral. You will also contribute to maintaining the Unified Service Delivery Model, implementing knowledge management frameworks, and incorporating feedback from Customer Advisory Boards. To excel in this role, you should have 3+ years of project management experience, preferably with customer success or professional services background. Strong interpersonal skills, ability to create polished content, understanding of digital technologies, and excellent communication abilities are essential. You should be proactive, results-oriented, and have a passion for innovation. Familiarity with enterprise SaaS principles, digital analytics tools, and technical support metrics is a plus. BMC values its people and encourages diversity in its workforce. If you are excited about joining BMC's team but unsure if you meet all qualifications, we still encourage you to apply. We welcome talents from diverse backgrounds and experiences to bring the best ideas forward. This role offers a competitive salary as part of BMC's comprehensive employee compensation package, which may include additional rewards and benefits specific to your location. BMC is committed to fair and transparent compensation practices to ensure all employees are valued and recognized for their contributions. If you have taken a break in your career, BMC welcomes you to explore opportunities to re-enter the workforce through our Returnship program. Visit the BMC careers website to learn more and apply for this role.,

Posted 3 days ago

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