7 Matrix42 Jobs

Job Role: Infor LN CloudSuite Location : Remote Exp;7+ TIME :- 1:30 PM - 10:30 PM 1st level support Infor LN CloudSuite automotive TASKS* 6+YEARS Receive and process support requests via the ticket system Analyze, classify, and resolve incidents in 1st level support Handle support cases independently or in close cooperation with the core team at headquarters Identify and escalate complex issues to 2nd/3rd level support when required. Document and prepare recurring problems and solution approaches PROFILE Several years of professional experience in Infor LN Preferably with CloudSuite Automotive knowledge Experience in the following logistics areas: Manufacturing, Warehousing, Shipment Executi...

TASKS Receive and process support requests via the ticket system Analyze, classify, and resolve incidents in 1st level support Handle support cases independently or in close cooperation with the core team at headquarters Identify and escalate complex issues to 2nd/3rd level support when required. Document and prepare recurring problems and solution approaches PROFILE Several years of professional experience in Infor LN Preferably with Cloud Suite Automotive knowledge Experience in the following logistics areas: Manufacturing, Warehousing, Shipment Execution, Handling Units Preferred understanding of automotive processes Preferably with Automotive Exchange knowledge Preferred experience with ...

Job descriptions may display in multiple languages based on your language selection. What We Offer At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are. Group Summary Transforming mobility. Making automotive technology that is smarter, cleaner, safer and lighter. That's what we're passionate about at Magna Powertrain, a...

As a Junior Dispatcher/Help Desk Support at our company, you will play a crucial role in ensuring the smooth operation of our Help Desk team. Your main responsibilities will include monitoring the ticketing queue, gathering necessary information from ticket descriptions, and collaborating with managers to resolve issues promptly. Attention to detail, a sense of urgency, and effective communication skills are key for success in this role. - Monitor and manage the Help Desk ticket queue in platforms like Matrix42 and Jira Service Management. - Review ticket descriptions to extract relevant technical and contextual information. - Collaborate with managers and senior team members to escalate and...

Job descriptions may display in multiple languages based on your language selection. What We Offer At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are. Group Summary Transforming mobility. Making automotive technology that is smarter, cleaner, safer and lighter. That's what we're passionate about at Magna Powertrain, a...

Major Responsibilities Matrix42 is Client's global IT service management tool. Supporting divisional and global IT to utilize Matrix42 fully and effectively is the main objective for the team of which this IT System Engineer would be a member. Management of incoming service and support requests via issue ticket, telephone and e-mail to ensure courteous, timely and effective resolution of user issues. Emergency support on a four-week rotation is required after a period of time. Prioritize and schedule problems to provide best possible customer service. Escalate problem (when required) to the appropriate Global IT group. Develop forms, workflows or other creative solutions to resolve business ...

You are invited to join our dynamic Help Desk team as a Junior Dispatcher/Help Desk Support. Your main responsibilities include monitoring the ticketing queue, gathering relevant information from ticket descriptions, and collaborating with managers for timely issue resolution. This role demands attention to detail, a sense of urgency, and excellent interpersonal communication skills. Utilizing platforms such as Matrix42 and Jira Service Management, you will track and address support requests. This position presents a valuable opportunity for individuals early in their careers to develop expertise in IT support and service coordination. Your key responsibilities will include monitoring and ma...