Regional Customer Engagement Manager (RCEM) Candidate Experience site

8.0 - 12.0 years

0 Lacs

delhi

On-site

As a Regional Manager, your role involves leading a team of Relationship officers - Customer Engagement (ROCE) in the region to effectively manage the Cat C & D portfolio as assigned by VRM / CEC. Your responsibilities include: - Leading the team to meet lead conversion benchmarks as budgeted, which are generated by Customer Experience Centre (CEC) and central campaigns/triggers by CVMHO team. - Ensuring superior ground coverage of the customers mapped to VRM and the ROCE team. - Driving portfolio objectives through RO CEs, focusing on category upgrades, Casa deepening, digital adoption, GPH improvement, and GSA improvement. - Ensuring that on-ground customer experience translates into the d...

Posted 2 months ago

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Senior Manager, Customer Service (Night Shift) Thermo Fisher Scientific

5.0 - 8.0 years

0 Lacs

bengaluru, karnataka, india

On-site

Job Description : Work Schedule Standard (Mon-Fri) Environmental Conditions Office As a Senior Manager, Customer Service at Thermo Fisher Scientific Inc., you will be part of a world-class team dedicated to delivering outstanding customer experiences. You will play a crucial role in driving operational efficiency in key transactional areas that are vital to our business success! You will work closely with various teams throughout the organization to guarantee a seamless and uniform customer experience. Taking charge of a team of enthusiastic customer care professionals, you will outline responsibilities, prioritize tasks, and define specific objectives to meet top-notch performance criteria....

Posted 2 months ago

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