Job Overview: The CRM Executive in a construction sales department is responsible for managing customer relationships, enhancing customer satisfaction, and ensuring a smooth post-sales experience. This role focuses on implementing effective CRM strategies, addressing customer queries, and ensuring timely handover of projects, while maintaining the highest standards of customer service. Key Responsibilities: Customer Relationship Management: Build and nurture strong relationships with customers to enhance satisfaction and loyalty. Act as the primary point of contact for customers during the post-sales phase. Address and resolve customer queries, concerns, and complaints promptly. CRM Strategy Development and Implementation: Develop and execute CRM strategies to improve customer engagement and retention. Collaborate with the sales and marketing teams to align CRM efforts with overall business objectives. Analyze customer data to identify trends and improve service delivery. Post-Sales Coordination: Manage the documentation process, including agreements, receipts, and handover documentation. Coordinate with internal teams (sales, legal, accounts, and construction) to ensure a seamless customer journey. Oversee project handover, possession, and post-possession services. System and Process Management: Oversee CRM software implementation and maintenance. Ensure accurate data entry, tracking, and reporting of customer information and interactions. Regularly update customers about project progress, timelines, and milestones. Conflict Resolution and Problem-Solving: Address and resolve disputes related to payments, project delays, or other issues. Mediate between customers and internal teams to find satisfactory resolutions. Maintain detailed records of customer concerns and resolutions for future reference. Team Leadership and Training: Lead the CRM team, setting clear objectives and performance metrics. Train and mentor team members on customer handling, communication, and CRM tools. Conduct regular team reviews to ensure high performance. Reporting and Analytics: Generate reports on customer satisfaction, complaint resolution, and retention rates. Provide insights to senior management on customer feedback and process improvements. Track and analyze KPIs to measure the effectiveness of CRM initiatives. Skills and Qualifications: Education: Bachelor’s degree in Business Administration, Marketing, or a related field. A master’s degree is preferred. Experience: Minimum of 2-3 years of experience in customer relationship management, preferably in the construction or real estate industry. Technical Skills: Proficiency in CRM software (e.g., Salesforce, Zoho CRM). Familiarity with ERP systems used in the construction industry. Strong data analysis and reporting skills. Core Competencies: Excellent communication and interpersonal skills. Problem-solving and conflict-resolution expertise. Strong organizational and multitasking abilities. Customer-centric mindset with a proactive approach. Leadership and team management skills. Performance Metrics: Customer satisfaction scores (CSAT). Resolution time for customer queries and complaints. Retention and repeat customer rates. Timeliness and accuracy in project handovers. Effectiveness of CRM strategies and their impact on sales and loyalty. Job Types: Full-time, Permanent Pay: ₹18,246.16 - ₹25,086.05 per month Benefits: Cell phone reimbursement Paid time off Education: Bachelor's (Required) Experience: Design Coordinator: 3 years (Required) Location: Charoli BK, Pune, Maharashtra (Required) Work Location: In person
Job Summary: The Sales Executive is responsible for identifying potential clients, promoting the company’s construction services, and driving sales to achieve revenue targets. This role requires excellent communication, market analysis, and relationship-building skills to ensure client satisfaction and long-term partnerships. Key Responsibilities:1. Sales and Business Development: Identify and target potential clients for construction projects. Promote the company’s construction services, highlighting unique selling points. Develop and execute strategies to achieve sales goals and revenue targets. 2. Client Relationship Management: Build and maintain strong relationships with existing and prospective clients. Understand client requirements and provide customized solutions. Ensure high levels of customer satisfaction through effective communication and service. 3. Market Analysis and Lead Generation: Conduct market research to identify trends, competitors, and new opportunities. Generate and qualify leads through networking, cold calling, and referrals. Stay updated on industry developments and client needs. 4. Sales Presentations and Negotiations: Prepare and deliver compelling presentations to clients. Negotiate contracts, pricing, and terms to secure deals while ensuring profitability. Address client queries and concerns promptly to close sales effectively. 5. Reporting and Documentation: Maintain accurate records of sales activities, client interactions, and contracts. Prepare regular sales reports for management review. Use CRM tools to manage leads, track progress, and forecast sales. 6. Collaboration with Internal Teams: Coordinate with project managers, architects, and engineers to align sales with project capabilities. Communicate client feedback to improve services and offerings. Work closely with the marketing team to plan and execute promotional activities. Qualifications and Skills:Education: Bachelor’s degree in Business Administration, Marketing, or a related field. Diploma or certification in Sales/Marketing (preferred). Experience: 2-4 years of experience in sales, preferably in the construction or real estate industry. Proven track record of achieving or exceeding sales targets. Key Skills: Excellent communication and negotiation skills. Strong understanding of the construction industry and its services. Proficiency in MS Office and CRM software. Goal-oriented with strong problem-solving abilities. Ability to work under pressure and meet deadlines. Key Performance Indicators (KPIs): Number of new clients acquired. Revenue generated from sales. Conversion rate from leads to successful deals. Client satisfaction and retention rate. Timely submission of sales reports and forecasts. Compensation: Salary: [Specify Salary Range] Incentives: Performance-based incentives. Benefits: Health insurance, travel reimbursements, and other perks as per company policy. Job Type: Full-time Pay: ₹10,952.49 - ₹35,339.95 per month Benefits: Cell phone reimbursement Education: Bachelor's (Required) Language: English (Preferred) Marathi (Required) Hindi (Required) Location: Charoli BK, Pune, Maharashtra (Required) Work Location: In person Speak with the employer +91 7218974001