Mass Hiring For International Voice Process For BPO

Job Description

Job Title: International Voice Process Associate (BPO Sector) Location: Pune Job Type: Full-Time, Immediate Joiners Required Company Overview: We are a leading player in the BPO sector, dedicated to delivering outstanding customer service and support to clients across the globe. Our company thrives on its dynamic and collaborative work environment, providing growth opportunities and an exceptional work culture. We are currently looking to expand our team and are seeking enthusiastic individuals for our International Voice Process. Job Description: As an International Voice Process Associate, you will be responsible for providing top-tier customer service through both voice and blended processes. You will be interacting with international customers, resolving queries, and ensuring a positive customer experience. This is an excellent opportunity for fresh graduates and individuals with prior international voice experience to join our organization and grow their career. Key Responsibilities: Handle inbound and outbound calls, providing solutions to customer queries. Communicate effectively with customers in English (both spoken and written). Provide product/service information and resolve any issues or concerns. Maintain a high level of professionalism and customer service standards. Follow the standard operating procedures for quality and performance metrics. Work as part of a team to achieve individual and team targets. Assist in cross-functional tasks as required (blended process) voice and non-voice. Skills & Qualifications: Education: Graduation (Freshers) or undergraduates with 1 year of experience in international voice process. Communication: Excellent spoken and written English communication skills are a must. Experience: Freshers are welcome to apply. Undergraduates with 1 year of experience in an international voice process will be preferred. Technical Skills: Basic computer proficiency and familiarity with customer support tools are an added advantage. Soft Skills: Strong interpersonal and problem-solving skills, empathy, and patience. Ability to work in a fast-paced, target-driven environment. Immediate joiners are preferred. What We Offer: Competitive salary package. Complimentary round-trip cab service for your convenience. Performance-based incentives to recognize your efforts. A supportive and dynamic team environment fostering both personal and professional growth. How to Apply: Interested candidates can send their resumes to rohan.gujar@spes.in or directly send your CV on Whatsapp to 7030935444. If you have a passion for customer service and the drive to succeed, we would love to hear from you! Join us in making a difference and shaping a better tomorrow.