As an International Voice Process Associate, you will be responsible for providing top-tier customer service through both voice and blended processes. You will be interacting with international customers, resolving queries, and ensuring a positive customer experience. This is an excellent opportunity for fresh graduates and individuals with prior international voice experience to join our organization and grow their career.

Key Responsibilities

Handle inbound and outbound calls, providing solutions to customer queries.
Communicate effectively with customers in English (both spoken and written).
Provide product/service information and resolve any issues or concerns.
Maintain a high level of professionalism and customer service standards.
Follow the standard operating procedures for quality and performance metrics.
Work as part of a team to achieve individual and team targets.
Assist in cross-functional tasks as required (blended process) voice and non-voice.

Skills & Qualifications

Education:
Graduation (Freshers) or undergraduates with 1 year of experience in international voice process.
Communication:
Excellent spoken and written English communication skills are a must.
Experience:
Freshers are welcome to apply. Undergraduates with 1 year of experience in an international voice process will be preferred.
Technical Skills:
Basic computer proficiency and familiarity with customer support tools are an added advantage.
Soft Skills:
Strong interpersonal and problem-solving skills, empathy, and patience.
Ability to work in a fast-paced, target-driven environment.
Immediate joiners are preferred.

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Mass Hiring For International Voice Process For BPO