3.0 - 8.0 years

3 - 6 Lacs

Navi Mumbai

Work from Office

TL- Banking/ Insurance - Support background for Marol/Airoli Graduation is a must 1 year on paper Team Lead experience is a must. Roles and Responsibilities Handling Team of LOBs like Chat or Email or Inbound or Outbound(Customer Support) Be aligned to defined KRA and KPI Thorough understanding of Operations Metric, People Practices (Calculation, of Attrition, Shrinkage, C Sat, NPS, Occupancy, Utilization, Service Level ) Customer service oriented. Should have prior knowledge of customer care processes and techniques. Proficient in MS Office Excel, Word and PowerPoint and possess knowledge of Green Belt, Lean, Scheduling etc Desired Candidate Profile Should have worked in BPO Minimum 1 years experience as a Team leader in Non Voice/Voice program

Posted 1 month ago

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