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Culturecord Business Management Solutions logo
Desktop Support Engineer 2 Culturecord Business Management Solutions

3 - 5 years

3 - 4 Lacs

Mumbai

Work from Office

Follow standard service desk operating procedures Manage queries or escalate Incident, service requests ticket is met as per KPI includes Number of Contacts Handled, Call Talk Time & Hold Time, TAT, First Call Resolution Rate, Recurring Incidents

Posted 6 months ago

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Culturecord Business Management Solutions logo
Desktop Support Engineer 1 Culturecord Business Management Solutions

1 - 5 years

3 - 3 Lacs

Mumbai

Work from Office

Desktop support for Windows OS 10/11, Mac OS, MS Office & Outlook configuration Install OS, patches & firmware; troubleshoot hardware issues Manage laptop & printer maintenance; configure DHCP & LAN Manage incidents & requests VIPs/ Event support

Posted 6 months ago

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