3 Managing Profitability Jobs

As the Manager - Rooms Division I , you'll lead and coordinate all aspects of our Rooms area departments, including Front Office, Housekeeping, and Engineering/Maintenance. You're responsible for planning, developing, implementing, and evaluating the quality of our guest rooms, while consistently striving to improve guest and employee satisfaction. Your leadership will be crucial in maximizing the financial performance of these departments, ensuring adherence to brand standards, and exceeding customer needs to drive overall property goals. Key Responsibilities Leading & Supporting Rooms Division Operations: Champion the brand's service vision for product and service delivery across all Rooms departments. Communicate clear and consistent messages regarding departmental goals to drive desired results. Make and execute necessary decisions to keep the property progressing towards its goals. Monitor and promote room rates, specials, and promotions effectively. Oversee expected arrivals and departures, ensuring smooth transitions. Coordinate and prepare for group activities and events. Review critical information in Rooms division reports to make informed decisions. Operate and report malfunctions of all department equipment. Ensure employees have proper supplies and uniforms. Understand night audit procedures and effectively utilize relevant reports. Comply with loss prevention policies and procedures. Assist in ensuring the property's crisis management plan is followed when applicable. Managing Profitability & Revenue: Analyze service issues and identify trends to enhance efficiency and guest satisfaction. Collaborate with Rooms division teams to develop and execute an operational strategy aligned with the brand's business goals. Review and audit expenses to maintain budget adherence. Monitor Rooms division sales performance against budget. Review financial statements and reports to assess Rooms division performance. Analyze Rooms division occupancy, rate, wages, and controllable expenses. Review the Wage Progress Report, compare budgeted to actual wages, coach direct reports on problem areas, and hold the team accountable for results. Ensuring & Providing Exceptional Customer Service: Demonstrate and communicate key drivers of guest satisfaction specific to the brand's target customer. Deliver excellent customer service throughout the guest experience and encourage the same from all employees. Review guest feedback with the leadership team and ensure appropriate corrective actions are taken. Coordinate and communicate event details both verbally and in writing to customers and property operations. Create an atmosphere in the Rooms division that meets or exceeds guest expectations. Respond to and effectively handle guest problems and complaints. Use personal judgment and expertise to enhance the customer experience. Remain available to solve problems and suggest alternatives to previous arrangements. Interact with guests regularly to obtain feedback on product quality, service levels, and overall satisfaction. Continuously improve customer service by integrating feedback and personal judgment into actionable plans. Emphasize guest satisfaction in all departmental meetings, focusing on continuous improvement. Ensure employees understand expectations and parameters for all Rooms division duties. Managing & Conducting Human Resources Activities: Facilitate the development of creative solutions to overcome obstacles and continuously improve guest satisfaction results. Interview applicants as needed to build a strong team. Ensure employees are treated fairly and equitably. Promote regular, ongoing communication within the Rooms division (e.g., pre-shift briefings, staff meetings). Foster employee commitment to excellent service, participate in daily stand-up meetings, and model desired service behaviors. Incorporate guest satisfaction into staff/operations meetings, emphasizing innovative ways to improve results. Set goals and expectations for direct reports using the performance review process and hold staff accountable for successful performance. Solicit employee feedback, utilize an open-door policy, and review employee engagement results to address concerns. Ensure property policies are administered fairly and consistently, with disciplinary procedures and documentation completed according to SOPs/LSOPs, supporting the Peer Review Process. Conduct annual performance appraisals with direct reports according to Standard Operating Procedures. Champion change, ensure brand and regional business initiatives are implemented, and communicate follow-up actions to the team. Candidate Profile Education and Experience: 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or a related major; 4 years of experience in guest services, front desk, housekeeping, sales and marketing, management operations, or a related professional area. OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or a related major; 2 years of experience in guest services, front desk, housekeeping, sales and marketing, management operations, or a related professional area. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

As the Manager - Rooms Division I , you'll lead and coordinate all aspects of our Rooms area departments, including Front Office, Housekeeping, and Engineering/Maintenance. You're responsible for planning, developing, implementing, and evaluating the quality of our guest rooms, while consistently striving to improve guest and employee satisfaction. Your leadership will be crucial in maximizing the financial performance of these departments, ensuring adherence to brand standards, and exceeding customer needs to drive overall property goals. Key Responsibilities Leading & Supporting Rooms Division Operations: Champion the brand's service vision for product and service delivery across all Rooms departments. Communicate clear and consistent messages regarding departmental goals to drive desired results. Make and execute necessary decisions to keep the property progressing towards its goals. Monitor and promote room rates, specials, and promotions effectively. Oversee expected arrivals and departures, ensuring smooth transitions. Coordinate and prepare for group activities and events. Review critical information in Rooms division reports to make informed decisions. Operate and report malfunctions of all department equipment. Ensure employees have proper supplies and uniforms. Understand night audit procedures and effectively utilize relevant reports. Comply with loss prevention policies and procedures. Assist in ensuring the property's crisis management plan is followed when applicable. Managing Profitability & Revenue: Analyze service issues and identify trends to enhance efficiency and guest satisfaction. Collaborate with Rooms division teams to develop and execute an operational strategy aligned with the brand's business goals. Review and audit expenses to maintain budget adherence. Monitor Rooms division sales performance against budget. Review financial statements and reports to assess Rooms division performance. Analyze Rooms division occupancy, rate, wages, and controllable expenses. Review the Wage Progress Report, compare budgeted to actual wages, coach direct reports on problem areas, and hold the team accountable for results. Ensuring & Providing Exceptional Customer Service: Demonstrate and communicate key drivers of guest satisfaction specific to the brand's target customer. Deliver excellent customer service throughout the guest experience and encourage the same from all employees. Review guest feedback with the leadership team and ensure appropriate corrective actions are taken. Coordinate and communicate event details both verbally and in writing to customers and property operations. Create an atmosphere in the Rooms division that meets or exceeds guest expectations. Respond to and effectively handle guest problems and complaints. Use personal judgment and expertise to enhance the customer experience. Remain available to solve problems and suggest alternatives to previous arrangements. Interact with guests regularly to obtain feedback on product quality, service levels, and overall satisfaction. Continuously improve customer service by integrating feedback and personal judgment into actionable plans. Emphasize guest satisfaction in all departmental meetings, focusing on continuous improvement. Ensure employees understand expectations and parameters for all Rooms division duties. Managing & Conducting Human Resources Activities: Facilitate the development of creative solutions to overcome obstacles and continuously improve guest satisfaction results. Interview applicants as needed to build a strong team. Ensure employees are treated fairly and equitably. Promote regular, ongoing communication within the Rooms division (e.g., pre-shift briefings, staff meetings). Foster employee commitment to excellent service, participate in daily stand-up meetings, and model desired service behaviors. Incorporate guest satisfaction into staff/operations meetings, emphasizing innovative ways to improve results. Set goals and expectations for direct reports using the performance review process and hold staff accountable for successful performance. Solicit employee feedback, utilize an open-door policy, and review employee engagement results to address concerns. Ensure property policies are administered fairly and consistently, with disciplinary procedures and documentation completed according to SOPs/LSOPs, supporting the Peer Review Process. Conduct annual performance appraisals with direct reports according to Standard Operating Procedures. Champion change, ensure brand and regional business initiatives are implemented, and communicate follow-up actions to the team. Candidate Profile Education and Experience: 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or a related major; 4 years of experience in guest services, front desk, housekeeping, sales and marketing, management operations, or a related professional area. OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or a related major; 2 years of experience in guest services, front desk, housekeeping, sales and marketing, management operations, or a related professional area. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

As the Manager - Rooms Division I , you'll lead and coordinate all aspects of our Rooms area departments, including Front Office, Housekeeping, and Engineering/Maintenance. You're responsible for planning, developing, implementing, and evaluating the quality of our guest rooms, while consistently striving to improve guest and employee satisfaction. Your leadership will be crucial in maximizing the financial performance of these departments, ensuring adherence to brand standards, and exceeding customer needs to drive overall property goals. Key Responsibilities Leading & Supporting Rooms Division Operations: Champion the brand's service vision for product and service delivery across all Rooms departments. Communicate clear and consistent messages regarding departmental goals to drive desired results. Make and execute necessary decisions to keep the property progressing towards its goals. Monitor and promote room rates, specials, and promotions effectively. Oversee expected arrivals and departures, ensuring smooth transitions. Coordinate and prepare for group activities and events. Review critical information in Rooms division reports to make informed decisions. Operate and report malfunctions of all department equipment. Ensure employees have proper supplies and uniforms. Understand night audit procedures and effectively utilize relevant reports. Comply with loss prevention policies and procedures. Assist in ensuring the property's crisis management plan is followed when applicable. Managing Profitability & Revenue: Analyze service issues and identify trends to enhance efficiency and guest satisfaction. Collaborate with Rooms division teams to develop and execute an operational strategy aligned with the brand's business goals. Review and audit expenses to maintain budget adherence. Monitor Rooms division sales performance against budget. Review financial statements and reports to assess Rooms division performance. Analyze Rooms division occupancy, rate, wages, and controllable expenses. Review the Wage Progress Report, compare budgeted to actual wages, coach direct reports on problem areas, and hold the team accountable for results. Ensuring & Providing Exceptional Customer Service: Demonstrate and communicate key drivers of guest satisfaction specific to the brand's target customer. Deliver excellent customer service throughout the guest experience and encourage the same from all employees. Review guest feedback with the leadership team and ensure appropriate corrective actions are taken. Coordinate and communicate event details both verbally and in writing to customers and property operations. Create an atmosphere in the Rooms division that meets or exceeds guest expectations. Respond to and effectively handle guest problems and complaints. Use personal judgment and expertise to enhance the customer experience. Remain available to solve problems and suggest alternatives to previous arrangements. Interact with guests regularly to obtain feedback on product quality, service levels, and overall satisfaction. Continuously improve customer service by integrating feedback and personal judgment into actionable plans. Emphasize guest satisfaction in all departmental meetings, focusing on continuous improvement. Ensure employees understand expectations and parameters for all Rooms division duties. Managing & Conducting Human Resources Activities: Facilitate the development of creative solutions to overcome obstacles and continuously improve guest satisfaction results. Interview applicants as needed to build a strong team. Ensure employees are treated fairly and equitably. Promote regular, ongoing communication within the Rooms division (e.g., pre-shift briefings, staff meetings). Foster employee commitment to excellent service, participate in daily stand-up meetings, and model desired service behaviors. Incorporate guest satisfaction into staff/operations meetings, emphasizing innovative ways to improve results. Set goals and expectations for direct reports using the performance review process and hold staff accountable for successful performance. Solicit employee feedback, utilize an open-door policy, and review employee engagement results to address concerns. Ensure property policies are administered fairly and consistently, with disciplinary procedures and documentation completed according to SOPs/LSOPs, supporting the Peer Review Process. Conduct annual performance appraisals with direct reports according to Standard Operating Procedures. Champion change, ensure brand and regional business initiatives are implemented, and communicate follow-up actions to the team. Candidate Profile Education and Experience: 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or a related major; 4 years of experience in guest services, front desk, housekeeping, sales and marketing, management operations, or a related professional area. OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or a related major; 2 years of experience in guest services, front desk, housekeeping, sales and marketing, management operations, or a related professional area. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.