6 Managerial Capacity Jobs

As an Operations Manager in the Voice Process at unifyCX, you will play a crucial role in leading and managing BPO operations to ensure efficient service delivery and client satisfaction. **Key Responsibilities:** - Oversee the end-to-end delivery of voice process operations across multiple teams or projects. - Drive performance against key operational metrics such as AHT, FCR, CSAT, Quality, and SLA adherence. - Manage Team Leaders, Trainers, and Quality Analysts to maintain consistent performance and service levels. - Identify and implement process improvements to enhance productivity and customer experience. - Collaborate with clients to understand expectations, handle escalations, and pr...

As an Operations Manager for voice-based BPO operations at unifyCX, you will play a crucial role in leading and managing the operations to ensure efficiency, client satisfaction, and team performance. Your responsibilities will include overseeing process delivery, driving key operational metrics, managing team leaders, trainers, and quality analysts, implementing process improvements, collaborating with clients, ensuring compliance, optimizing capacity utilization, controlling operational costs, and developing team members for future leadership roles. Key Responsibilities: - Oversee end-to-end delivery of voice process operations across multiple teams or projects. - Drive performance against...

Should have worked in Managerial capacity in Pharmaceutical API Intermediate/CDMO manufacturing set ups Responsible for Daily Production activities as per the monthly plan Responsible for Yield and Quality improvement and it's monitoring Responsible for RMC and productivity Responsible for Raw Material Planning in coordination with Stores Department Responsible for monitoring and reduction of production cycle time Prepare Monthly reconciliation Report Effective handling of available resources and manpower Ensure all the processes are carried out as per cGMP guidelines in coordination with Quality Assurance Department Review the filled BPR after completion of batch Review the BPR, SOP, valida...

As an Operations Manager for voice-based BPO operations at unifyCX, your primary responsibility will be to lead and manage the day-to-day process delivery while ensuring client satisfaction and driving operational efficiency. You will oversee multiple teams or projects, manage team performance, and drive performance against key operational metrics such as AHT, FCR, CSAT, Quality, and SLA adherence. Your role will involve strategic planning, team leadership, KPI management, and continuous improvement of operations in alignment with organizational goals. Your key responsibilities will include overseeing end-to-end delivery of voice process operations, managing Team Leaders, Trainers, and Quali...

As an Operations Manager for the voice process at unifyCX, an emerging Global Business Process Outsourcing company, you will play a pivotal role in leading and managing day-to-day operations to ensure client satisfaction and operational efficiency. With a strong focus on strategic planning, team leadership, and continuous improvement, you will drive performance against key operational metrics and collaborate with clients to meet their expectations. Your responsibilities will include overseeing the end-to-end delivery of voice process operations, managing team performance, implementing process improvements, and ensuring compliance with internal policies and data security standards. You will a...

As an Operations Manager at unifyCX, you will be responsible for leading and managing voice-based BPO operations. Your primary focus will be on ensuring the efficient delivery of services, driving team performance, and maintaining client satisfaction. This role requires strategic planning, team leadership, and a commitment to continuous improvement aligned with organizational objectives. Your key responsibilities will include overseeing the end-to-end delivery of voice process operations, managing key operational metrics such as AHT, FCR, CSAT, Quality, and SLA adherence, as well as leading Team Leaders, Trainers, and Quality Analysts to ensure consistent performance. You will be expected to...