Manager TTC

As a Customer Service Manager at our company based in Rajkot, you will play a crucial role in ensuring customer satisfaction by providing help and technical assistance, managing complaints, and leading a team of customer service professionals. Your responsibilities will include: - Providing help and technical assistance to customers, adhering to after-sale service policies. - Assisting sales staff during technical discussions with customers and maintaining courteous communication. - Keeping detailed records of customer interactions and creating informative written materials. - Coordinating with stores and account managers for timely dispatch of spares to customers. - Analyzing service reports and taking necessary actions to resolve complaints effectively. - Developing and implementing customer service policies and standards. - Recruiting, training, and supervising service team members to deliver high-quality service. - Staying updated with product knowledge and industry developments. - Developing spares management policies and preparing reports on spares handling. - Submitting detailed reports on customer complaints and critical issues to superiors. - Maintaining a Complaints register in SFDC and organizing customer relations visits. Qualifications Required: - Diploma/BE in Plastic Skills Required: - Production & troubleshooting experience of Extrusion Coating and Lamination machine - Experience in handling customer complaints No additional details of the company are mentioned in the job description.,