Job
Description
Job Summary By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare. The Training Manager shall implement, own, and govern end to end Training interventions in Medical Coding. This includes identifying and assessing current and future training needs, continuously developing and improving training content and delivery methods, partner with content design team to create e-learning courses and work with internal stakeholders and clients to support in meeting key performance indicators. Job Competencies Decision Making - Makes decisions by gathering, analyzing, and interpreting information; chooses the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions. Courage - Proactively confronts difficult issues and effectively participates in challenging conversations; makes hard choices and takes bold action in the face of opposition or fear. Refuses defeat. Influencing - Uses effective persuasion techniques to gain acceptance of ideas and commitment to actions that support specific outcomes. Coaching & Developing Others - Partners with individuals and supports their development of knowledge, skills, and abilities; empowers them to unlock their potential and maximize performance and growth knowing that developing you makes us better. Emotional Intelligence - Establishes and sustains trusting relationships by accurately understanding and interpreting ones own and others’ emotions and adapts behaviors to accomplish intended results. Creating an Inclusive Environment - Makes decisions and initiates action to ensure that policies and business practices leverage the capabilities and insights of individuals with diverse backgrounds, cultures, styles, abilities, and motivation. Essential Job Functions Customer Obsession - Consistently provide exceptional experience for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas - Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence - Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. Interviews and recruits staff, provides orientation for new employees, prepares staffing schedules, and completes timely mid-year and year-end performance reviews of the team. Develop and implement a comprehensive tailored training roadmap for Medical Coder trainings (Both Inpatient & Outpatient) Collaborate with Operation Leadership to understand process changes, updates, and training requirements. Align training initiatives with SLAs, KPIs, and compliance benchmarks. Oversee new hire onboarding programs focused on RCM processes & workflows, and regulatory compliance. Design and deploy skill enhancement, upskilling, and cross-training programs for existing staff. Implement e-learning, blended learning, and virtual training strategies to scale delivery capabilities. Ensure all training content meets HIPAA compliance standards. Partner with Quality Assurance teams to close performance gaps through targeted re-training and continuous learning initiatives. Manage training budgets, resource planning, and external vendor relationships when applicable. Track training effectiveness using performance data and compliance audits. Lead a team of trainers and SMEs. Coach and develop training staff to ensure knowledge retention, effective facilitation, and alignment with process updates. Work closely with business operations, quality to ensure seamless training execution. Participate in business reviews to present training insights and strategic recommendations. Stay updated with current training methodologies and best practices, particularly in the Healthcare/RCM industry. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Associates may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Education, Certifications & Experience Graduate degree in Education, Business, or related field (master’s or professional certifications like CPC, CCS, AHIMA, Six Sigma is preferred). 10+ years of training and development experience with a minimum of 5+ years of experience in managing trainings for Coding practices in Healthcare operations). Hands-on experience designing training for medical billing, coding, claims adjudication, or provider support services. In-depth understanding of RCM lifecycle and terminology (ICD, CPT, HCPCS, EOBs, etc.). Strong presentation and facilitation skills. Proficiency in Learning Management Solutions (LMS) platforms
