48 Manager Quality Jobs

Min 2yr BPO Quality Manager Exp on the paper, AM/DM cannot apply Manage BPO Quality Team Call Callibration, Audit, Score , CSAT Call/whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile Work from Office-Hyderabad only not visakhapatnam neither Bangalore.Apply those who can relocate in Hyderabad Call/whatsapp CV Amit 8851792136, Neha 8287267407 Must Knows-English and Telugu

Min 2yr BPO Quality Manager Exp on the paper, AM/DM cannot apply Manage BPO Quality Team Call Callibration, Audit, Score , CSAT Call/whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile Work from Office-Hyderabad only not visakhapatnam neither Bangalore.Apply those who can relocate in Hyderabad Call/whatsapp CV Amit 8851792136, Neha 8287267407 Must Knows-English and Telugu

Need Min 1+yrs exp as Quality Manager. Overall 7+yrs exp in Quality with International Banking process exp BPO sector Handled a team of Quality Team Leaders & QA's Fluent in English Australian Shifts Call 8447780697 send CV monu@creativeindians.com

Min 2yr BPO Quality Manager Exp on the paper, AM/DM cannot apply Manage BPO Quality Team Call Callibration, Audit, Score , CSAT Call/whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile Work from Office-Hyderabad only not visakhapatnam.Apply those who can relocate in Hyderabad Call/whatsapp CV Amit 8851792136, Neha 8287267407 Must Knows-English and Telugu

Must have Min 1+yrs exp as a Manager Quality from International Banking process BPO. Handled a team of Quality Team Leaders & QA's AML/ FCC/ Underwriting Exp require Fluent in English Australian Shifts Call 8447780697 send CV monu@creativeindians.com

Min 2yr BPO Quality Manager Exp on the paper, AM/DM cannot apply Manage BPO Quality Team Call Callibration, Audit, Score , CSAT Call/whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile Work from Office Pune Call/whatsapp CV Amit 8851792136, Neha 8287267407 Must Knows-English

Leading BPO in Kolkata Hiring for Transactional Quality Manager International Voice process Must be a Manager On papers or Tenured Deputy Manager in Quality in International BPO Over All Experience 8+ Years Looking for Diversity Candidates CTC UPTO 18LPA Role & responsibilities Analytical mindset to drive continuous improvement for key CTQs (i,e, NPS / CSAT / FCR) Manage Call Quality & Client related KPI's with analytical quantification and establish corelation Evaluate effectiveness of TQ interventions. Strengthen Quality management processes / framework to improve quality delivery. Drive Process control & Compliance in addition to managing the Audit requirements. Ensure knowledge consistency through calibration, quizzes, D-Sat scrubbing etc. Interact and streamline channels of communication with other Functions and Clients. Provide quality floor support, feedback, refresher and corrective training Support cross process / location teams. Support the Quality and Compliance teams to perform audits and follow ups based on observations highlighted. Preferred candidate profile • Graduate in any discipline • Green Belt Trained and Certified • Good Knowledge about computers. • Excellent communication skills. • Good people management skills • Good knowledge of MS Office • Analytical / Quantitative skills • Maturity in handling customers and work in a multi culture process environment • Data Handling / data interpretation • Good working knowledge of T&TQ (Training & Transaction Quality) systems, tools and technologies. • High level of maturity to handle people including but not limited to client, stake holders, peers etc. • Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure in an unstructured environment • Detail oriented with Strong organizational and Presentation skills • Flexible to work in a 24X7 environment (night shifts and weekends basis scope) • Ability to generate and implement out of the box ideas and Process improvement initiatives in the process. • Designed the FMEA framework in the existing organization or in the past Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Min 2yr BPO Quality Manager Exp on the paper, AM/DM cannot apply Manage BPO Quality Team Call Callibration, Audit, Score , CSAT Call/whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile Work from Office-Hyderabad only not visakhapatnam.Apply those who can relocate in Hyderabad Call/whatsapp CV Amit 8851792136, Neha 8287267407 Must Knows-English and Telugu

Must be a Quality Manager on papers from International Voice only from Banking / Underwriting process BPO. Handled a team of Quality Team Leaders & Quality Analyst's Fluent in English Australian Shifts Call 8447780697 send CV monu@creativeindians.com

Evaluate the effectiveness of quality assurance measures and make recommendations for improvements.Ensure that quality standards are met throughout the organization.Drive continuous improvement for Transaction Quality. Required Candidate profile Manage Call Quality & Client related KPI’s. Evaluate effectiveness of TQ interventions call at 9716551077 share cv at mamta@emsol.co.in

Leading BPO in Kolkata Hiring for Transactional Quality Manager International Voice process Must be a Manager On papers in Quality in International BPO Over All Experience 8+ Years Looking for Diversity Candidates CTC UPTO 18LPA Role & responsibilities Analytical mindset to drive continuous improvement for key CTQs (i,e, NPS / CSAT / FCR) Manage Call Quality & Client related KPI's with analytical quantification and establish corelation Evaluate effectiveness of TQ interventions. Strengthen Quality management processes / framework to improve quality delivery. Drive Process control & Compliance in addition to managing the Audit requirements. Ensure knowledge consistency through calibration, quizzes, D-Sat scrubbing etc. Interact and streamline channels of communication with other Functions and Clients. Provide quality floor support, feedback, refresher and corrective training Support cross process / location teams. Support the Quality and Compliance teams to perform audits and follow ups based on observations highlighted. Preferred candidate profile • Graduate in any discipline • Green Belt Trained and Certified • Good Knowledge about computers. • Excellent communication skills. • Good people management skills • Good knowledge of MS Office • Analytical / Quantitative skills • Maturity in handling customers and work in a multi culture process environment • Data Handling / data interpretation • Good working knowledge of T&TQ (Training & Transaction Quality) systems, tools and technologies. • High level of maturity to handle people including but not limited to client, stake holders, peers etc. • Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure in an unstructured environment • Detail oriented with Strong organizational and Presentation skills • Flexible to work in a 24X7 environment (night shifts and weekends basis scope) • Ability to generate and implement out of the box ideas and Process improvement initiatives in the process. • Designed the FMEA framework in the existing organization or in the past Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Leading BPO in Kolkata Hiring for Transactional Quality Manager International Voice process Must be a Manager On papers in Quality in International BPO Over All Experience 8+ Years Looking for Diversity Candidates CTC UPTO 18LPA Role & responsibilities Analytical mindset to drive continuous improvement for key CTQs (i,e, NPS / CSAT / FCR) Manage Call Quality & Client related KPI's with analytical quantification and establish corelation Evaluate effectiveness of TQ interventions. Strengthen Quality management processes / framework to improve quality delivery. Drive Process control & Compliance in addition to managing the Audit requirements. Ensure knowledge consistency through calibration, quizzes, D-Sat scrubbing etc. Interact and streamline channels of communication with other Functions and Clients. Provide quality floor support, feedback, refresher and corrective training Support cross process / location teams. Support the Quality and Compliance teams to perform audits and follow ups based on observations highlighted. Preferred candidate profile • Graduate in any discipline • Green Belt Trained and Certified • Good Knowledge about computers. • Excellent communication skills. • Good people management skills • Good knowledge of MS Office • Analytical / Quantitative skills • Maturity in handling customers and work in a multi culture process environment • Data Handling / data interpretation • Good working knowledge of T&TQ (Training & Transaction Quality) systems, tools and technologies. • High level of maturity to handle people including but not limited to client, stake holders, peers etc. • Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure in an unstructured environment • Detail oriented with Strong organizational and Presentation skills • Flexible to work in a 24X7 environment (night shifts and weekends basis scope) • Ability to generate and implement out of the box ideas and Process improvement initiatives in the process. • Designed the FMEA framework in the existing organization or in the past Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Key Responsibilities: Participate in Agile sprint and release planning, the development of user stories and associated acceptance criteria, the creation of quality assurance activity tasks, Product Owner demos, and Agile retrospectives Provide continuous feedback through the update of the Product Backlog (using department Agile tools) and daily standups to communicate task progress, issues, and risks to Agile teammates and peers in other workgroups Work collaboratively with all members of the Agile team to create appropriate conditions to test or to determine non-production factors that limittesting Developingand maintaining automated testing frameworks for complex software systems. Designing, coding, and executing automated tests to ensure the quality and reliability of software. Analyzingand interpreting test results to identify defects, performance bottlenecks, and areas for optimization. Collaborating with cross-functional teams, including developers, product managers, and quality assurance engineers, to ensure that software meets business requirements and customer needs. Developingand implementing testing strategies, methodologies, and processes that align with industry best practices and standards. Providingtechnical leadership and guidance to junior members of the testing team. Participatingin code reviews, design reviews, and other software development activities to ensure the highest quality standards. Continuouslyimproving and refining testing processes to increase efficiency and effectiveness. Work withdevelopmentteam to integrate automated testing into continuous integration and deploymentprocesses Stay up-to-date with emerging trends and best practices in software testing, software Developmentandquality assurance Write correct and clean code, following stated best practices and rarely making the same mistake twice. Participate in technical design decisions with guidance. Focus on attaining expertise in one or more areas of the codebase. Self-sufficient in at least one area of the codebase with a high-level understanding of other components. Provide support for your area including components you may not be familiar with. Give timely, helpful feedback to peers and managers. Communicate assumptions and get clarification on tasks to minimize the need for rework. Solicit feedback from others and eager to find ways to improve. Understand how your work fits into the larger project and identify issues with requirements. Capable of prioritizing and completing complex tasks with guidance as part of a team. Make steady progress withoutthe need forconstant feedback from more senior engineers and know when to ask for help if blocked. Skills & Requirements: Bachelors or Masters degree in Computer Science or related field. 5+ years of experience in software development or software testing. Proficiency in software testing methodologies, including unit, integration, system, and acceptance testing. Experience with agile software development processes and methodologies. Extensive hands-on experience with object-oriented programming using technologies like JAVA, Restful, SOAPandmessage queues. Experience with CI/CD technologies, such as JIRA, Confluence, BitBucket (or other Git server), and Jenkins Experience with T-SQL and SQL Server. Experience with test automation frameworks such as Selenium with Java, Appium, CucumberorTestNG. Experience with API testing and tools such as Postman, Rest Assured, Playwrightetc Experience with testing cloud-based SaaS applications and microservices architecture. Excellent problem-solving, communication, and teamwork skills. Ability to work independently and manage multiple projects simultaneously. Strong attention to detail and ability to think critically. Attention to detail and ability to work in a fast-paced environment Willingness to learn and adapt to new technologies and tools.

Your Role: Play a critical leadership role in ensuring day-to-day operations are running smoothly, productivity targets are met, a high level of customer service is delivered, and overall service delivery is consistently maintained at the highest standards while ensuring ModMeds billing and compliance processes and Standard Operating Procedures (SOPs) are followed. Conduct quality assurance reviews of daily work to ensure high quality is maintained across all processes. Help the team to prioritize their work and understand the critical importance of following SOPs and communicating challenges and findings to their supervisor in a timely manner. Inform leadership of critical findings impacting RCM performance and recommend solutions to improve outcomes. Work closely with the internal and external teams ensuring challenges and findings raised by analysts are documented, actioned upon, and converted to wins within set timelines. Collaborate with onshore and offshore training teams to create and deliver vertical-focused knowledge to team members. Review the Practice KPI Trends and work with the team to identify and resolve issues promptly and thoroughly. Partner with onshore and offshore teams on creating and implementing processes and procedures for identifying and permanently resolving quality concerns and plans of action (POA) for client escalations. Work with onshore vertical teams on standardizing the processes and practice instructions. Development and delivery of routine reports required to monitor and report on the teams performance and provide customer feedback. Participate in process improvement discussions and help ensure necessary conversion to SOPs. Directly engaging in problem-solving on production-related issues with team members, as required. Work with onshore coordinators to resolve any open issues impacting performance and quality. Perform additional projects and job duties as assigned Skills Requirements: Must have strong, hands-on knowledge of AR within Physician RCM of US Healthcare. 7+ years of related working experience in core Provider RCM, out of which a minimum of 2 years as a Lead Operations managing a team of 10-20 FTEs. Strong knowledge of workflows and procedures within specialties such as Dermatology, Gastro, Orthopedics, Podiatry, Ophthalmology, ENT, etc., is a big plus. Adept at developing and analyzing various KPIs/other trends while running reports from various sources. Exceptional written, verbal, and interpersonal communication skills required; working closely within a collaborative environment having multiple onshore and offshore teams. Strong understanding of various insurance carriers, including Federals, HMOs, PPOs, Capitation and Workers Comp Advanced Excel skills such as the ability to use formulas to analyze data, create and format pivot tables and templates, use and conditional formatting and validation functions. Able to create visualizations of data through charts, graphs, and PPTs using MS Office and other tools. A preferred Six Sigma specialist who has participated in process and quality improvement projects is preferred. Proven experience and commitment to actively promoting a positive work environment and developing an employee-focused, supportive workplace aligning to ModMeds culture. Must be committed to developing expertise in respective ModMed products (PM or gPM) within three months of employment.

Ensuring implementation and monitoring of the Quality systems at Sanofi s External manufacturing sites as per cGMP and Sanofi Global quality document requirements in order to ensure the quality of products delivered to market. Our Mission: We Lead and manage the Quality strategy within the External Manufacturing site s network to ensure that drug products manufacturing and distribution activities are in compliance with the Global Quality standards and applicable regulatory requirements. Main responsibilities: Digital Transformation: - Implementing the process and tool at local level in line with the standardized and harmonized approach, including communication, change management, etc as appropriate. - Providing feedback on the roadblocks and difficulties met related to CoP area supported. - Providing return on experience on inspection assessing the CoP area supported. - Proposing evolution for simplification and harmonization of the process and tool. - Sharing successes and best practices with other sites. - Contributing to the objectives set via the CoP roadmap. - Cascade all relevant information to all impacted stakeholders and ensure that the application of the process is well deployed and implemented at entity level when needed to ensure adherence to the standardized approach defined during the CoP -Act as primary focal point for digital initiatives coming from global -Promote a performance & data driven mindset, leveraging the power of digital tools -Ensure the effective use of Digital to transform Quality & Regulatory department operations according to the EM&S digital roadmap to deliver impact. -Use of digital tool One Quad for Quality KPI reporting. -Act as SME for Global Digital Transformation Project Management: Collaborate with the team of projects managers in charge of activities related to technology transfers, new product launches, new API source qualification and validation activities (process, analytical) requiring transversal coordination Ensure efficient partnership with other functions involved in project management, especially Technical Operations and operational support functions Ensure projects are delivered on time, at expected cost and right quality level Ensure that changes during projects are evaluated and their impact on planning, costs Ensure that risks identified during project are escalated according to procedure in force Process Enhancement: Lead and coordinate deployment of SMS tools within Quality & Regulatory Department: SMS training, VSM/VSD, DGBI, +QDCI, GPS3 Deploy and maintain global quality programs (eg Quality Maturity Index, Data integrity) Collect, report and analyse KPIs of Quality & Regulatory department (eg +QDCI, Global Quality KPIs) and propose improvements. CMO Performance Monitoring: Ensure quality contracts are in place and updated with CMOs, suppliers, third parties and internal stakeholders Track and report quality performance of all CMOs & Suppliers within its perimeter. Oversight the performance of the Complaints, audit PQR and SQR Planner Execution on time. Coordinate the preparation of Business Review meetings with CMOs for all that is related to Quality & Compliance aspects Ensure system is in place to monitor and maintain CMO, suppliers and third parties qualification Ensure and Coordinate audits planning and execution (CMO, suppliers, Third parties, self-inspections) Quality System Management: Ensure and escalate the adverse trending to Operational team on regular basis for meeting the Quality KPI targets. Conduct regular training on Digital tools and workflows. Ensure the right QMS workflows are followed as per global procedures. Supervise and coordinate GMP training programs for EM&S GenMed APAC Hub Maintain EM&S GenMed APAC quality documentation using Sanofi CMS tool, ensuring implementation of Global Sanofi documentation Ensure implementation of global Quality Management System tools (change control, Third party qualification, Events and CAPA, etc Audits & Risk Management: Act as primary focal point for, HA Audits and internal audits (Self Inspection) Coordinate Risk reviews and annual Quality Review for the EM&S GenMed India Ensure and Perform the Access review of all Digital tools for Users in entity. Computerized System: Maintain the inventory of Computerized system as per global procedures. Ensure and execute the qualification of Local Computerized system. Coordinate with global for qualification records for Global computerized system. Act as tester in local/global computerized system as and when required. About you: Experience : (>12 years of experience in Quality Assurance) Soft skills : Team handling, Stakeholders management, Effective communication with external partners -CMOs, and ability to work independently. Technical skills : Quality Assurance, Quality Control, Effective Analyzing skills, Strong cross-functional collaboration, teamwork, and stakeholder management. Handling of different pharmaceutical dosage forms Managerial courage - ability to make difficult decision and implement successfully Education : (B.Pharm/ M.Pharm/ MSc/PHD in lifesciences) Languages : English, Hindi

Min 15 years of exp in Auto industry with atleast 3 to 4 years exp in Automotive / Sheet metal industry Familiar with TQM principles, iso 9001,iso 14001,TS process knowledge like Machining, CNC, VMC, Turning, grinding etc Able to handle OEM audits Required Candidate profile Candidate must be B.tech with atleast 15 years experience of handling Quality Assurance Handling customer audits, Working on rejection & rewor. Candidate must have excellent communication skills.

Manager Quality is responsible for leading the quality assurance functions within the industry. This role is pivotal in enhancing employee performance, ensuring compliance with quality standards, and driving continuous improvement initiatives. Required Candidate profile 7-10 years of experience in quality management within the BPO industry, 5 years in a leadership role. Certification in training or quality management (e.g., CPTM, Six Sigma) is a plus. Telegu speaking

Min 2yr BPO Quality Manager Exp on the paper, AM/DM cannot apply Manage BPO Quality Team Call Callibration, Audit, Score , CSAT Call/whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile WFO-Hyderabad only not for Bangalore ..Apply those who can relocate in Hyderabad Must Knows-English and Telugu

Must have Min 2yrs exp as a Quality Team Leader from International BPO. Handled a Team of Quality Analyst's. Excellent Comms required US Shifts Call 8447780697 send CV monu@creativeindians.com

Leading BPO in Kolkata Hiring for Transactional Quality Manager International Voice process US Process Must be a Manager On papers in Quality in International BPO Over All Experience 8+ Years CTC UPTO 14LPA Role & responsibilities Analytical mindset to drive continuous improvement for key CTQs (i,e, NPS / CSAT / FCR) Manage Call Quality & Client related KPI's with analytical quantification and establish corelation Evaluate effectiveness of TQ interventions. Strengthen Quality management processes / framework to improve quality delivery. Drive Process control & Compliance in addition to managing the Audit requirements. Ensure knowledge consistency through calibration, quizzes, D-Sat scrubbing etc. Interact and streamline channels of communication with other Functions and Clients. Provide quality floor support, feedback, refresher and corrective training Support cross process / location teams. Support the Quality and Compliance teams to perform audits and follow ups based on observations highlighted. Preferred candidate profile • Graduate in any discipline • Green Belt Trained and Certified • Good Knowledge about computers. • Excellent communication skills. • Good people management skills • Good knowledge of MS Office • Analytical / Quantitative skills • Maturity in handling customers and work in a multi culture process environment • Data Handling / data interpretation • Good working knowledge of T&TQ (Training & Transaction Quality) systems, tools and technologies. • High level of maturity to handle people including but not limited to client, stake holders, peers etc. • Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure in an unstructured environment • Detail oriented with Strong organizational and Presentation skills • Flexible to work in a 24X7 environment (night shifts and weekends basis scope) • Ability to generate and implement out of the box ideas and Process improvement initiatives in the process. • Designed the FMEA framework in the existing organization or in the past Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Min 2yr BPO Quality Manager Exp on the paper, AM/DM cannot apply Manage BPO Quality Team Call Callibration, Audit, Score , CSAT Call/whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile GRADUATE Call/whatsapp CV Amit 8851792136, Neha 8287267407 Must Knows-English and Telugu

Responsible for lab related activities for a large NABL accredited lab. must have exposure & Experience as a microbiologist. Required Candidate profile MSc - Microbiology with 7+ Yrs of experience in NABL accredited lab.

Must be a Quality Manager in current role from BPO Phone Banking Customer Service Process. Handled a Team of Quality TL's QA's 6 Days Working Fluent English Call 8447780697 send CV monu@creativeindians.com

for any queries call-9354498578 mail resume on-AP00841743@TechMahindra.com Roles and Responsibilities: Handle a team of QAs or QTLs. Ability to map processes, defines process, and execute them. Ability to view the issues end-to-end and develop action plans with tangible deliverables. Has ability to manage knowledge, replicate best practices from other locations/processes to improve process performance Out of the box thinker to develop tools and processes for best utilization of resources. Strong conflict management skills. Exceptional Client management (internal/external stakeholder) skills. Ability to plan & conduct transactional quality audits, Process Improvements, calibrations. Excellent skills on MS Office /Quality Tools / Data Analysis / Analytical Skills / Reporting / Google Suite, Google Forms, Google Sheet, Google Doc etc The candidate should have excellent problem-solving capabilities and lateral thinking skills. Ensure client quality targets are met & exceeded. Ensure to be aligned and calibrated with client requirements and expectations. Ability to handle pressure and a natural go getter. Head, coach and mentor the quality team. Eye for detail and aggressive in plan execution/implementation. Drive process improvement and other quality tools for process performance measurement and standardization. Front end Quality with the end customer and participate in weekly/Monthly/Quarterly reviews. Six Sigma, Green Belt / Yellow Belt certified with at least 1-2 project lead individually is desirable. Key Deliverables (KRA/Measure): Knowledge: Understanding of the process, evaluation & feedback, reporting and analysis. Reduction of rework and Cost of poor Quality (COPQ). Should be able to handle & achieve the departmental requirements. Have knowledge of different policies and procedures. Maintaining secrecy of data. Excellent English Communication Skills (both spoken and written) Ability to work within challenging environment with tight delivery timelines. Keen to learn and adapt to emerging requirements Applicants Specifications & Qualification: 5+ years of experience, last 2 year should be in Team Handling Role Should be preferably Six Sigma GB Certified Should have worked as Customer Service Associate, QA, QTL/QAM in Customer Service or Back office or Chat Should be Graduate BFSI experience preferred (Invoicing, Debt Collection, General Banking / payment queries, Disputes & Fraud) Knowledge / experience of G-suite, Jira, Slack and Chat platform like Fresh Desk & Fresh Chat

Manager Training or Quality Required Graduation Mandatory Minimum 8-10 Years Relevant exp into Training or Quality Salary Upto 15 LPA Location-: Gurgaon Should have exp in International Banking process* Call@9205503253 / 9953262467 Required Candidate profile Candidate should have experience as Manager Training or Quality on Papers Should have managed a Team International BPO Exp mandatory Six Sigma certification Excellent Communications Skills