Manager - PLM Admin

As a dynamic PLM Administrator with hands-on experience in PTC Windchill PLM and a solid background in PLM system administration, your role at Voltas will involve the following key responsibilities: - **L1 PLM Support:** - Diagnose and resolve first-level support issues related to PTC Windchill, including user access, data management, workflow queries, and integration points with SAP. - Escalate unresolved technical issues to the PLM support vendor, follow up, and ensure timely closure. - Maintain system health checks and basic admin tasks. - **User Adoption & Training:** - Drive R&D user adoption by conducting onboarding, training sessions, and creating user manuals for PTC Windchill PLM, with attention to integration with SAP material code creation. - Organize workshops for new features/updates and document best practices. - **Co-ordination:** - Act as the bridge between users, SAP team (material code management), and IT infrastructure (workstation setup/configuration, client installations). - Collaborate with PLM support vendors for advanced queries, customizations, and data migrations. - Liaise with site teams during rollouts, upgrades, and audits. - **System Rollouts & Best Practices:** - Coordinate and contribute to the rollout of new PLM features/enhancements from PTC. - Gather feedback from users/teams and propose improvements for user experience and efficiency. - Champion the adoption of industry best practices for PLM, data governance, and change management. - **Documentation & Reporting:** - Maintain records for issue tracking, training material, system updates, and user requests. - Analyse support patterns to recommend system/process improvements. In addition to the key responsibilities, it is essential for you to possess the following attributes: - **Education background:** Bachelor's degree in mechanical engineering, IT, or related discipline with overall 10-12 years of experience. - **Experience:** Hands-on experience as a Structure Design engineer in the appliance industry, with 3-4 years of experience. Additional 2-3 years of experience in data migration from Creo/NX and 1-2 years of Windchill Site management and server management experience. - **Related Software:** Exposure to Product Design tools (Creo, AutoCAD, NX) and understanding of their integration with Windchill. - **Behavioural Traits:** Excellent communication and training skills in English and Hindi, ability to work with minimal supervision, multitask, prioritize, willingness to travel 25% of the time (Pan-India), strong team player, proactive, solution-oriented, and ready to join immediately. Furthermore, experience with PLM projects in the manufacturing/engineering sector, exposure to plant-level processes and deployment challenges, and an industry-recognized PLM certification would be considered as added advantages for this role.,