Manager- People Solutions EMEA (Possibly including, but not limited to) Hire, Train, Empower, Coach, Develop, Support, and Encourage People Solutions team members to create & maintain a high-performance multi-dimensional People Solutions function with broad adaptable capabilities. Create and sustain a growth-oriented team environment and culture that embodies the values of collaboration, agility, risk taking, and career development. Ensure People Solutions Team members are fully trained with the skills and knowledge to effectively manage all EMEA People Solutions Team workloads with relative speed and quality. Collaborate with other People Solutions management to calibrate and coordinate interregional support in a globally integrated People Solutions function. Partner with relevant People Team COE experts, HR Business Partners, business leaders, and service provider points-of-contact as a point-of-escalation and/or point-of-collaboration as appropriate. Monitor, Audit, and Address EMEA People Solutions Team workloads, workload volume, and team/individual workload outputs to gauge changes in inputs, output capabilities, adherence to KPI/SLA expectations, and any other measure of quality/quantity necessary to maintain high-performance and a culture of continuous improvement. Maintain relevant expert knowledge of all America's People Solutions Team support areas, topics, programs, systems, policies, and processes. In collaboration with other People Team leaders, identify and action opportunities to introduce new service scope, improve employee experiences, and/or improve internal processes to gain speed/quality/agility and/or reduce People Solutions or broader People Team challenges. Hands-On management of workloads where necessary to maintain expected service levels and service capabilities where staffing shortages or volume increases occur. Support and delegate as needed, any and all self-service (Tier 0) support content and content delivery architecture (in ServiceNow, etc.), as well as Tier 1 process documentation, training resources, and/or related content/resource catalogs necessary for People Team success or knowledge transfer for new People Solutions Team members. Participate in relevant People Team and People Solutions Team process excellence, programs, and projects as assigned being aware of and open to a change agile and continuous improvement environment. Ideally, you will have the following skills/experience: 6+ Years in a high performing HR role, and at least 4 years overall in a customer facing role (may include years in HR) 2+ Years Managing Teams 2+ Years Training & Developing Others Demonstrated ability and examples of problem solving necessary to identify and resolve issues of varying complexities utilizing multiple HR systems (Workday, PeopleSoft, ServiceNow, Etc.), information inputs, drawn upon knowledge, and in collaboration with others. Operating successfully in a complex and often ambiguous evolving environment with work demands that are not always clearly defined or with available process knowledge/documentation. Broad spectrum HR (generalist) knowledge and HR system fluency (either direct experience or ability to quickly become fluent with new systems) Demonstrated examples of successful communication of various significance at different levels of an organization (i.e. communicating effectively with front line employees through executive level) Undergraduate College Degree in HR, Business Administration, or Related Field Basic understanding of relevant regional/local Labor Laws & Requirements Intermediate to Advanced Experience in Microsoft Office Products (Outlook, Word, Excel, PowerPoint) HR Certification (CIPD) helpful but not required
