A) About the Role
We are seeking a skilled and experienced Commercial Support Consultant to provide comprehensive support to Meghalaya Energy Corporation Limited (Holding Company) (MeECL) and Meghalaya Power Distribution Corporation Limited (MePDCL) in handling various day-to-day and routine commercial matters related to regulatory bodies such as MSERC, CERC, MOP, MNRE, CEA, SAC, and GoMe. The consultant will play a crucial role in enhancing the commercial performance of the business units and ensuring adherence to operational and commercial performance targets.
B) Detailed expectations from the role
Commercial Performance Review:
- Monitor and review the commercial performance of business units (divisions, circles, zones) to meet operational and commercial targets, including AT&C loss reduction and ACS-ARR gap, as committed under distribution schemes like UDAY and RDSS.
- Prepare Management Information System (MIS) formats and weekly performance reports for business units to enable effective review by MeECL/MePDCL management.
Billing Efficiency Improvement:
- Develop strategies to improve billing efficiency, including evaluating the performance of billing agencies/agents, revising meter route plans, and implementing billing under smart metering/prepaid metering systems.
- Analyze billing coverage at the business unit level and devise strategies to enhance billing coverage.
Collection Efficiency Improvement:
- Formulate strategies to improve collection efficiency, such as deploying collection agencies, implementing collection under smart metering/prepaid metering, and strategizing to increase collection coverage.
- Conduct customer segmentation analysis to optimize collection efforts and identify areas for improvement.
Customer Segmentation Analysis:
- Analyze customer segmentation data to enhance billing and collection efforts, addressing issues like low load factor billing, insufficient billing coverage, door lock/average/provisional billing cases, and strategic meter replacement.
Communication Strategies:
- Collaborate with utility teams to develop effective communication strategies based on consumer behavior, cultural factors, and paying capacity to enhance metering, billing, and collection processes.
Coordination and Consultation:
- Coordinate with other consultants working on distribution sector schemes (e.g., RDSS, UDAY) to ensure seamless integration of efforts.
Standardized Commercial Procedures:
- Review existing commercial procedures and processes, and develop standardized procedures incorporating industry best practices and latest technologies to optimize revenue and reduce customer complaints.
- Evaluate and optimize connection management, meter reading, billing & bill distribution, arrear recovery, collection management, theft detection & recovery, and other relevant processes.
Institutional Mechanisms:
- Propose institutional mechanisms to enhance metering, billing, and collection, such as establishing new business units, introducing new cells/departments, deploying Women Self-Help Groups (WSHGs), leveraging customer service cells, exploring public-private partnership initiatives, and other innovative approaches.
Other Operational and Commercial Matters:
- Provide suggestions and expertise on improving the operational and commercial performance of the Discom.
Standardized Information Flow:
- Devise and standardize formats for critical information flow related to the tasks to ensure efficient and consistent communication within the organization.
C) Required skill set
- Proven experience in handling commercial matters within the energy or utility sector.
- Familiarity with regulatory bodies and distribution schemes in the energy industry.
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration abilities.
- Ability to develop and implement effective strategies.
- Knowledge of the latest industry practices and technologies.
- Capacity to work independently and as part of a team.
- Flexibility to adapt to dynamic and evolving requirements.
- Strong interpersonal and Communication skills.
- Proficiency in MS Office (Word, Excel and Power point)
D) Education and Experience
- BE/B. Tech plus MBA, M. Tech or CA or ICWA
E) Work Location
- Base location shall be Shillong, Meghalaya. However, the role would require the applicant to undertake travel for pursuing various opportunities.
F) Remuneration Structure
- We offer a motivation based and competitive reward package.
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