Manager - Lab, B&I

Purpose of Position

• To manage, develop and deliver Lab Testing services in the respective domain
• The position performs in line with the Bureau Veritas Quality Assurance System, including
  

Major Responsibilities

• To develop new testing as per relevant IS standards
• To perform the duties of Lab Manager in day-to-day operations of the laboratory as per ISO
  

• Supervising the teams to carry out Laboratory Testing as per relevant IS standards.
• Maintain the documentation required as per NABL criteria.
• Plan, implement and control the cost budget in the area of responsibility in cooperation
  

• Build up client relations with major accounts / potentials.
• Organise dedicated PR and Marketing events foreseen in budget.
• Ensure implementation of QMS in the area of responsibility corporate standards (e.g. Code
  

Criteria for Performance Evaluation (KPIs)

• Professional development - Upgradation to newer sector code qualification as applicable, Improvement in competency (e.g tutor, 2P, 3P, etc), eLearning of CER topics as applicable
• Customer feedback rating not less than 4.0 on a scale of 1 to 5
• No customer complaint on behavioural issues & Avoid any conflict of interest situation
• Adherence to environmental and safety policies of our organization
• 100% Compliance of CER MS KPIs (PCM requirements)
• Improve Performance on Soft grading Metrics
• Timely Defect Resolution
• Timely closure of NCRs
• Timely Reporting / Timeliness in marking of examination papers
• Timely submission of SF10
• Timely and cost effective travel plans
• Utilization Rate (80%)
• Identifying the Sales opportunity
  

Qualification And Experience

• Graduates with Diploma or Degree in engineering (Civil) with min.15+ years of experience having 5 years of relevant experience in testing of construction materials. (Post Graduates will be preferred)
• Work experience in NABL Accredited Labs preferred
  

Skills & Qualities

• Should be a Go to Market attitude personnel with ability to connect people, client contacts at higher level & should be able to convert contacts into business.
• Excellent interpersonal skills
• Should have good leadership abilities and skills.
• Should be able to manage a team under him.
• Should have a pleasing personality
• Good communication skills.