Manager - Knowledge Transfer & Management

Adecco India is hiring!

Mission:

To lead and manage end-to-end knowledge transfer and functional process training for GBS managed functions in Bengaluru, ensuring upskilling and transition support across platforms such as MSD, PeopleSoft, Oracle, Gordon, Basware, Invevo, Transflow, SuccessFactors, local HR Systems, and other operational applications/platforms/ERPs. They will be responsible for training new users, upskilling existing users, supporting new functionality rollouts, training onshore teams on MSD, Peoplestrong, Oracle, HR System rollouts during new country transitions, and developing test cases for emerging business scenarios. Additionally, the role will drive operational excellence and support financial transformation.

Responsibilities

• Design and implement a comprehensive roadmap for knowledge transfer and management, ensuring critical process knowledge is captured, standardized, and effectively disseminated across teams during transitions and platform changes.
• Design and implement a comprehensive training roadmap by collaborating with GBS leadership, GPOs, RPCs, and Tower Leads to identify skill gaps and any training needs.
• Develop and maintain training content, manuals, and e-learning modules for MSD, PeopleSoft, Oracle, Gordon, Basware, Invevo, Transflow, SuccessFactors, local HR Systems, and other operational applications/platforms/ERPs including language training.
• Conduct engaging training sessions (virtual and in-person) for new hires, upskilling, and process changes.
• Ensure training programs are tailored to various roles within GBS (FinOps & HROps).
• Function as a liaison between platform vendors (e.g., Oracle, Invevo, HR Systems) and internal teams for training-related updates.
• Track training effectiveness through assessments, feedback, and performance metrics and use them refine content, delivery methods, and learning formats for greater impact.
• Establish a structured review cycle to keep training materials aligned with system updates, process changes, and compliance requirements.
• Provide regular reports to leadership on training impact, participation, and continuous improvement opportunities.
• Ensure training content aligns with internal controls, group audit requirements, and regulatory standards.
• Promote a culture of compliance, accuracy, and operational excellence within GBS.

Key Skills

• 6+ years of experience in Shared Services Organization/GBS/GCC, with 3+ years in training or learning & development roles.
• Exceptional understanding of the critical success factors for GBS as a reliable, effective, and efficient business service provider.
• Familiarity with compliance, audit requirements, and internal controls.
• Strong working knowledge of Oracle Financials, MSD, and Invevo platforms, SuccessFactors including data migration.
• Experience with Learning Management Systems (LMS) and e-learning tools
• Solid history of designing and delivering training programs for systems and processes.
• Strong analytical skills to assess training effectiveness and drive continuous improvement.
• Ability to manage multiple training projects in a fast-paced, global environment.
• Excellent facilitation, communication, and stakeholder engagement skills.
• Strong communicator / Ability to lead and influence others.
• Coaching experience is a plus.
• Operate with a clear set of strategic priorities, and ability to prioritize conflicting requirements.

Job Requirements

• Bachelors/ Masters degree HR/ Training (Finance/ Accounts is a plus)
• CPTM/ATD Certification
• Certification like Dynamics 365 Finance Functional Consultant Associate/Finance and Operations Apps Solution Architect Expert, Oracle Cloud ERP, SAP FICO/ HR systems.
• Experience working in shared services, global finance operations, or transformation environments is an advantage.
• Fluency in English
• Tools : MS Excel, MS PowerPoint, and Outlook
• Flexible working in APAC/ EMEA shifts based Training schedules.